1-day New Zealand

I've bought a heap of items from 1-day.co.nz over the past 2 years and I trust them completely, I've always received excellent service and good quality items.

Most of the item's I've purchased from 1-day.co.nz have been exactly what I expected, although a couple items I've been a little disappointed with. The main one was a fleece lined hoodie jacket I reveived that was really ill-fitting, the design was a bit poor as it sat like a sack around my torso. But the quality was still quite good and it was only $20.

The shipping rates are very fair, you will be lucky to find lower shipping costs with other online stores. (Starting from $4.99 tracked and traced for a small -medium package.)

The customer service is excellent, it seems that 1-day New Zealand really care about it as they keep you informed about the status of your order throughout the process. As soon as you pay for your 1-. co.nz order, you reveice a an email confirming the purchse, and then you will subequently reveive email notifications from 1-day.co.nz as your items are dispatched.
You can then always track your items and know what day they are going to arrive, and I can tell you my items have always arrived within the specified time frame. After your items (should) have been delivered, 1-co.nz then send a courtesy email making sure that you have received and are happy with your items.

The variety of bargains on offer from 1-day.co.nz is so expansive, there really is something for everyone, depending what day it is! As the deals refresh at midday, daily. I've purchased all kinds of items from 1-day.co.nz; outdoor furniture, A greenhouse, storage shelving, clothing & acessories, kids toys, cosmetics, and many other random things that are handy to have!

Finally, the prices truly are unbeatable, which I think is the initial attraction with 1-day.co.nz. But it's more than just great prices; huge varitety, quality product and service.

Just note that some products (majority are not) are parallel imports, and sometimes tech products are refurbished. If either of these are the case with a product, it will be clearly stated in the product listing and explained further in product the description.

Well, I feel like an idiot. The one time I don't look up reviews for a company before spending almost $1000 and I get duped. Here's me thinking I was doing well by avoiding these Chinese based companies with. co.nz domains, selling used phones as "brand new" at too-good-to-be-true prices, by buying from what I thought was a reputable NZ company... WRONG. 1-day New Zealand are no better than the Chinese junk merchants! I paid for what was described as a NEW Samsung Galaxy S8+, which cost more than the refurbished versions they were selling at the same time. I receive a phone that is clearly not brand new: unsealed, opened box; used accessories including a generic power adaptor which, when plugged in to the phone would say "slow charging, use original charger that came with device". Emailed 1-day to inform them of my discovery and send me a brand new phone to which they replied that they would send me an adaptor ONLY. I demanded they give me what I pay for and they simply re-sent the exact same email saying they would send me an adaptor! Absolute scam artists. Have made a complaint to the commerce commission as it looks like I'm not the only one this has happened to and these thieves need to be investigated.

Paid almost $1,000 for an iPhone for my son. Was told 4 - 6 working days for delivery and and email would be sent when the product was dispatched.

Ten working days later, no product and no email. As others have noted, there's no phone number for this business. Used their online chat who was unable to look up the status of any order but promised "the dispatch people" would get back to me by the following morning at the latest.

Next day, no email, no product. So I've emailed them off their site and demanded my money back within 48 hours, after which I got to the Police and NZ Commerce Commission.

I have been buying online from all over the world for years and have never, ever, been treated so poorly and been outright robbed like this. Despite being in NZ, the lack of any actual company details on the website means I'll have to trace who to sue via their domain registration. Luckily I know how to do this and can draft a claim - many people wouldn't, and even if you can it's hours of your time wasted for nothing other than your own money back in your pocket.

DO NOT DEAL WITH THIS BUSINESS, no matter how good the "deal" sounds.

Hi
I ordered a re furbished industrial type laptop. After a month of waiting and many enquiries 1-day New Zealand then said they wont be sending it. They had my money for over a month by the time they could care to repay me. They are terrible to deal with. Rude and unapologetic. They are extremely hard to get hold of... no mailing address, no phone number and their LIVE CHAT is mostly OFF. Dodgy! They made money off my money. I missed other opportunities to purchase a Laptop.No apology, rude and unhelpful. Never Again! I am in a way glad the laptop never arrived. God help anyone who needs Customer Service with a problem.

I decided to splurge on my first ever expensive phone, being a brand new Samsung s8. From day 1 I had really poor service and wasn't able to receive or make phone calls. After lots of waiting between emails I finally got to return it to get fixed. 1-day New Zealand had it for 4 weeks and returned it with the exact same problem. Such a waste of time and very frustrating especially when I rely on a phone to make calls for work. DO NOT BUY A PHONE FROM 1DAY

IFit Fitness Smartwatch

If you're thinking of purchasing the ifit watch beware that in order to use it properly you have to download the app which costs $23 per month! So don't think you're getting a great deal on 1-day offer. I was annoyed that 1-day New Zealand don't inform you of this until you find out when purchasing the product. Also, it's very big if you are a small wristed female.
Wish someone had reviewed this before I purchased.

Been happy with 1-day up to now. Bought a refurbished apple iPhone and had nothing but trouble with it.The first day I notified 1-day there was a problem. Rather than honor a warranty have me jumping through hoops. Many emails later I'm Pissed. Off. Took my money quick enough give me a phone that works. Was my grandsons first phone.Or refund or credit my account. Just be honest.

We bought a refurbished Samsung S5 for my son which had problems from the start and later on screen just cracked and sent it in for repair. 1-day New Zealand said it cannot be repaired under warranty. Chatted online and was promised a technicians detailed report. After a week nothing, I suggest looking up Director's name on the Companies list and write to them instead.

Warning! This company has terrible service & support. There is no phone number & 1-day New Zealand are terribly slow to return emails. Shipping is also very very slow. I would not recommend this company!

Good Christmas deals, I dont bother if the delivery is delayed a bit - at least 1-day New Zealand let you know you're going to wait two or three additional days, not a big problem for me.