1outlets.com

I PLACED AN ORDER BEGINNING OF OCTOBER, DID NOT HEAR FROM THEM TO CONFIRM ORDER HAD BEEN POSTED, CONTACTED THEM VIA EMAIL, 1outlets.com RESPONDED MERCHANT NOT GOING TO FULFILL ORDER, THEY THEN ORDERED FROM ANOTHER MERCHANT, SAME THING HAPPENED AGAIN NO CONFIRMATION THAT ORDER HAD BEEN POSTED, HAVE SENT ABOUT 15 EMAILS TO THEM THE ONLY RESPONSE I GET IS THE COMPUTERIZED EMAIL SAYING MY ORDER HAS BEEN PROCESSED AND WHEN THEY HAVE ANY FURTHER INFO ON MY ORDER THEY WILL LET ME KNOW, ALSO SAY IF I HAVE ANY QUERIES DO NOT HESITATE TO CONTACT THEM. THEY DO NOT READ ANY EMAILS, THEY ARE NOT IN THE U. K, I HAVE ASKED FOR A REFUND AS I DONT HAVE THE EXTRA MONEY TO BUY ELSEWHERE WITHOUT THE REFUND. THEY BASICALLY HAVE TAKEN MY MONEY £50+ AND HAVE LEFT ME WITH NO WAY OF GETTING THEM TO RESPOND TO MY EMAILS WITH ANSWERS TO MY QUERIES, OR ABOUT GIVING ME A REFUND. DISGUSTING OPERATION, I AM AT MY WITS END. MY ORDER WAS FOR MEDICATION FOR MY DOG THAT CAN ONLY BE GOT FROM AMERICA, THEY SHOULD NOT ADVERTISE ITEMS, TAKE PAYMENT WITHOUT KNOWING THEY CAN GET THE GOODS, TOTAL SCAM OF A COMPANY, IF ANYONE KNOWS HOW I CAN CONTACT THEM OTHER THAN THE WEBSITE PLEASE COULD YOU LET ME KNOW

I paid for an item with a debit card and payment was successful. The next day, I noticed the order status was still pending and called customer service, which was someone who sounded like her native language wasn't english and washing something in the kitchen at home. I asked why the order status reflected pending and how long delivery would take, and she said 1outlets hadn't received my money yet and asked to call the bank. I did ask, IF I would ask for a cancellation would I get my refund back? She said no refunds as my payment wasn't received. Then I said ok, I'll give the bank a call.

I called the credit card company and after checking, 1outlets.com said that the payment got through, and to wait 7 working days as the payment might be on float. If I haven't received it after 7 working days, to call back and they will issue a dispute, which will take the payment back from 1outlets and return it to me. I felt more assured but after I hung up, I read an email sent by 1outlets that they had cancelled my order!

1outlets requested in the email to give these details without explaining why:

Dear XXXXXXXXX,

Your order has been cancelled.
Your Payment was not successful.

Please help to send us some details for us to check with the bank immediately.
(1) bank payment print-screen,
(b) date order and
(c) last 4 credit card number

Cancellation Approved!
Submitted for Processing.
Refund Amount: USD 0.00

After this load of nonsense, I have neither a pending order nor the money I paid.

I bought near Christmas something for my wife, few days latter received the info that it was out of stock ( 1outlets.com don't have control to their stocks), so i requested refund. A month and a half latter it was not done yet, i had to contact them and to be effective on my complain to have the refund done after a few days.
The impression of 1 outlets is really bad and for sure i will never fall into this trap again!
Only one good note for them is their support team. They answer fast and were able to solve the issue in just a few days after my complain.