Allurez

I received a blue topaz and diamond wedding band as a gift. We took it to 2 local jewelers (as buying online you cannot always be sure what you are going to get) and Allurez informed us that the diamonds were actually "white sapphires" and the blue topaz stones were "aquamarines." We had two different jewelers tell us the same thing. We contacted Allurez with this information and they stated "Well that is the other jewelers just trying to sell you something, we don't use fake diamonds." They basically told me it was my word against there's. What was I supposed to do with a ring with fake diamonds when I was promised real diamonds? They offered me an exchange, but why would I want to deal with them even more so I asked for an immediate refund and they said I couldn't get one because the ring was contoured and that is their policy. So then they offered to have the ring inspected if we sent it back and I WOULD HAVE TO PAY SHIPPING (which we did not do because that is ridiculous to make me pay for shipping for them to just tell me "oh we don't use fake diamonds). So I posted multiple reviews on different sites and Allurez told me that they would refund my money ONLY if I took my reviews down and my complaint off BBB.org. Let me remind you that this is ILLEGAL to penalize someone for a bad review (aka not returning their money). Please ask me for proof and I will show you. So not only did they send me a ring with fake diamonds in it when we were promised real ones, they forced me to take down my reviews if I wanted a refund. PLEASE DO NOT BUY FROM HERE. THEY ARE CON ARTISTS AND SHOULD NOT BE IN BUSINESS!

Well where to start? I ordered a sideways cross necklace for a Christmas present for my wife. I was assured that this item would arrive to me in time for Christmas. Today is January 14 I still have not received this item. I tried to find out where my item was before Christmas with no response. Then I tried on January 2 with a response saying that my item would be shipping out tomorrow pending quality control. So I went on to explain to them that I was in sure that I would receive this before Christmas and I did not receive it and that it was a gift and now I had Gift for my wife so Allurez offered me $50 refund. A couple days go by I still have not received my item I reach out to them again they tell me that it will be going out once it clears quality control. Now this brings us to January 13 I reached out again with my concern why I still have not reached my package they said that if it pass quality control it would be shipped out today meaning the 13th. As of today January 14 I still do not have the package so I can't really rate the product but if the product is as bad as their service you have better luck getting it From a gumball machine!

I live in Canada, and I ordered a loose diamond from Allurez for the amount of $28,567 CAD. I was invoiced in Canadian dollars and so I sent the payment in Canadian dollars via a wire transfer. The details aren't important as to why, but I ended up cancelling the order before Allurez had even mailed the diamond to me. This is where all hell broke loose.

I canceled the order on Friday, March 17th. I was told via email I should expect the money back in my account in "a couple of business days". I called the following Tuesday just to make sure everything was good to go since it is a pretty large sum of money. They informed me I would be receiving a cheque in the mail. I told them I was told it would be sent back to me, the woman said we need the wire information to do that. I asked why I wasn't told this when I initially canceled, she said she didnt know. I provided her all the information required on that same day. The following Monday (6 days later) I called my bank since the money wasn't appearing in my account yet and they said they did indeed receive the funds. It worked out to $27,047.68 CAD. I was shocked that $1519. 32 was missing form the amount.

I called Allurez to ask what happened to my money. They explained to me that they sent back the exact amount in US funds that they received from me. Meaning they expected me (as the customer) to cover the spread of the conversion rate. I explained that I was invoiced in CAD and had sent CAD and so I expected to receive back my money in CAD - the exact amount I had sent. After speaking to a regular customer service person I said I wanted to speak to a manager to get this resolved.

A woman by the name of * was put on the phone. She was rude, unhelpful, and completely unsympathetic. I explained to her that because I was invoiced in CAD and sent CAD I expected the money back - the full amount. All she offered was to send a screen shot of the transfer as proof she sent back the full amount they received. I once again explained to her I was invoiced and paid in CAD. She told me she was "sure her customer service rep would have told me to send US funds because they are well trained". I explained that I was never told that. She told me she would bet her life on it. I told her I would bet her $1520 CAD if she went back and listened to the recordings of the call they would show I was never told that. And if I was wrong she could keep the money but if I was write she had to send me back the rest of the money. She did not take my bet. Through this whole ordeal she did not express one iota of sympathy for my situation. It is pretty jarring to just have $1520 go missing, and for her not to care at all just compounded my frustration.

I posted an online review and the CEO of the company promptly called me to ask me to take the review down as he said he would handle the situation. Well - he emailed me back two days later with no solution whatsoever. So now I guess I am expected to eat this $1520 cost for something I never even had in my possession.

I would never recommend anyone shop at Allurez. They are SCAMMERS.

Edit: Allurez has tried to claim to the Better Business Bureau that I was not a real customer to get rid of my complaint. I provided the necessary documents proving I was indeed a customer and I did indeed lose $1,519.68 in doing business with Allurez. They have also attempted to get my reviews removed from more than one review site again saying I wasn't a real customer.

Edit 2: They again tried to have my reviews removed saying I identified an employee by name. I have edited out the employees name.

Edit 3: Allurez emailed me after a year of denying I was ever a customer and told me they would pay me the money I am owed, but only if I take down the reviews. I declined because I do not think I should have to lie on behalf of Allurez to get my money back

*Personal information redacted by admin

My husband surprised me w/a cute diamond necklace from this place. He hadn't been able to find one like it locally, so went w/this on line. From the beginning, it was bad. Took his cc info, but wouldn't send confirma email. He had no idea if/when it was arriving, but it did show up eventually. When I requested to simply exchange it for a diff length, that's when it got REALLY BAD. Allurez are AWFUL with Customer "service". The ppl answering the phones literally say "there is nothing they can do to help, they just answer the phones", then lie and say their "Supervisor" "already left for the day" Or "went home sick" and then add "and she won't be back til Monday". Ok. So she's sick today, but you already know she won't be able to call me to advise status for four more days? Sounds super legit - NOT. And "the Supervisor took the only laptop home w/her, so I can't look anything up."
Seriously? Sounds like they work in a back closet, answering phones & writing down cc #s, while one person has one laptop to run the card through your bank! I had to call repeatedly just to get a Return Label. Then same to get status of receiving my exchange - which they NEVER confirmed. Then same to TRY to get someone to advise of status. I spoke w/Yoselin and Eleanor many times. No one EVER called me back. This co. Could COMPLETELY CARE LESS after THEY GET YOUR MONEY. Weeks had gone by at this point. One day a box shows up. I haven't opened it yet, as I'm deciding if I'm just going to return it altogether. The ONLY reason I even gave it this much effort was cuz my husband had picked it out for me. They do NOT care about customers ONE BIT! Please read all of the other negative comments my husband and I have now found. My husband is SO mad he didn't before shopping here.

We bought our ring in May of '20 and it is currently December of '21 and my ring has been able to wear this ring for a total of 3 months. The original ring came in missing an emerald. We reached out to customer service and we had to send our ring back for repair. Once receiving the ring back another emerald fell out after a few months. We reached out to customer service again and was forced to pay to send the ring back for repair again. We get the ring back only for the emerald to fall out again. This makes 3 times. When we reached out to customer service again, Allurez dragged out resolution over a 4 month span and finally agreed to giving us a "new" ring with a lifetime warranty. The "new " ring lasted 2 weeks before another emerald fell out. Now, when we call customer service, as soon as we say our name they hang up on us. They do not respond to emails and tell you everything they can to get you off the phone without any type of resolution. We bought a ring from Kay jewlers and the diamond ended up coming loose and they were beyond embarrassed and gave us a new ring without any questions asked. Allurez got our money and thats all they cared about. Spend the extra money and go to a legit jewelry company. Allurez is scam!

Hang up on you. Do not respond to emails or calls. Will tell you anything they can to get you off the phone without resolution. Agents are completely unprofessional. One customer service agent ridiculed my wife for wearing her ring while washing dishes and that is part of why we are having this issue.

I decided to purchase yellow canary 14k gold ring from them after reading all the positive (which now I think are fake) reviews. When the ring arrived it didn't look like in pictures on their website, the stones were more green in color, rather than yellow, so the ring didn't go with my skin tone.

I contacted them right away to return the ring. Their CS person immediately recommend to do exchange, but I didnt want to deal with hassle of returning another ring I was unhappy with. However, I purchased ring on 1/3/18, it was back in their warehouse on 1/16/18, but Allurez refused and are still refusing to issue refund, stating that ring shows extreme signs of wear. I wonder how a supposedly 14k gold diamond ring, can show such extreme signs of wear in such a short time?

I have been dealing with them for almost 2 months now, and they still have to either return the ring or issue the refund.

Do more research on this company and you will see more reviews like mine. They track you down and contact websites to have your negative reviews removed. The positive reviews are most likely by their friends and family, or are paid for. After dealing with them, and only purchasing one item from them, there is no way I would shop with them again. I strongly believe they will stay in business only for as long as they can hide bad reviews, once the customers get smarter, and they no longer can fake the reviews, they are out of business, as no sane or ethical person can deal with company like Allurez.com.

My fiancé bought my engagement ring through Allurez. The value was amazing. My ring is beautiful and perfect. I had never heard of Allurez before, but recommend them to all my friends and family now. Their customer service is the amazing. I have never bought from a company that cares so much about their customers. Minda was extremely pleasant to work with. Make sure to ask for her when you call. I will never work with another jeweler ever again. Honestly can't say enough great things about them. We will go back to Allurez to buy my wedding band as well as my fiancés wedding band. We are now customers for life!

We designed our ring at Allurez which makes it extremely unique. Another jewelry store would have charged us many times over the price we paid and I honestly do not think it would have turned out as nice as the Allurez ring.

Thank you so much to the entire Allurez team!

I Made a purchase on October 11,2020 after spending a great deal of time locating the right gift. The purchase was for a pendent necklace containing a canary diamond accented by smaller regular diamonds. The listing was very clear as was the price and the quality of the diamonds SI1/SI2. Then item was showing the original and reduced price which was a significant savings. I researched the company a little then made made the purchase. The company took my money with no issues at that time. I messaged the company to inquire about shipping as I have an Anniversary on the 23rd. On October 13 the company responded only to tell me the item I purchased was listed wrong and asked me to pay a significant amount more.

I refused to pay more and asked the company to honor the price as Allurez already had taken my money. The company offered to replace the center canary diamond with a sapphire for my troubles advising its typically more than I paid. Shopping around this appears not to be accurate.

This whole experience was awful and makes me suspicious as to this being a bait and hook tactic type business.

After writing this review, the manager who was "too busy" to speak with me called to address the appraisal. I know that the only reason he even made the call is because he was made aware of the bad review. Allurez would not offer me a refund per their terms and conditions. When I asked for said terms and conditions, I was told Allurez would be emailed to me. Never received it. They told me they would send me the appraisal next day air and offer me a 50 dollar coupon. They then proceeded to ask me to take down the negative review. I told them I would consider it. After little thought I decided that I would not take down the review. Today they called me to confirm if I received my appraisal. I did. They essentially were trying to guilt me into removing the review. Essentially they never cared about me as a customer, all they cared about was the review. If they really cared they would have responded with updates a long time ago. The ring needs resized and I will pay out of my own pocket before I would ever ship something back to this company. I fear it would be a nightmare to get the ring back. Next time take care of your customers and don't try to harass them into taking down a review.

I ordered a necklace and chain for $647 on the Friday of Memorial Day weekend. I failed to put in a promo code for an additional 8% off that was good through Monday Memorial Day. I realized it the next day (Saturday) and emailed Allurez asking to have the credit applied to my payment credit card. Allurez did not reply to me until Tuesday and stated the discount was no longer available. I replied back that I had emailed them while the discount was still available and told them I could have cancelled my original order on that Saturday and repurchased the necklace and obtained the discount.
They refused to refund the 8% credit and only offered a store credit. This is apparently the way they do business. So be careful.
Also the necklace itself was much smaller than pictured online.

Prviously explained in my review.

I wouldn't have ordered from Allurez if I knew then what I know now. I purchased a beautiful bracelet, in July-20, as a present to my daughter for her graduation. The order did arrive in time for the celebration, but it was broken. Since I was not at the celebration or in the same state I had the bracelet shipped to me where I had it inspected by my local jeweler. Allurez said that it broke because they used an inferior gold that is not as reliable. However I had no choice, I sent it back to Allurez, but they would not reimburse me for the shipping to my home from the celebration, insurance was over $100.00.

After, 6 weeks the bracelet shipped, but they shipped it to the wrong shipping address, they shipped it to the original address not mine which I confirmed they would ship it to. When the package was opened, the bracelet was missing a diamond, shipped it back to Allurez.

After another + month Allurez shipped the bracelet again, this time to my street address, but in the wrong city. I finally got the bracelet 6 months after I originally ordered it. I no longer wanted the bracelet, but per Allurez I only had 30 days from the original purchase delivery date to return the bracelet. I have not had this bracelet for a total of 30 days in the last 6 months, but that did not matter to Allurez.

While I think the bracelet looks beautiful, my daughter is afraid to wear it for fear that it will break. So if you like to just look at your jewelry and not wear it, by all means purchase from Allurez. However if you ever would like to wear for jewelry, buy if from someone else.

Rob C. (Phoenix, AZ)

In Feb 2021, I purchased a sapphire and diamond ring from the Allurez website - no customization, just a ready-made ring off the website. It was supposed to be a AAA, eye-clean sapphire with SI1/SI2 diamonds.

The ring arrived after several weeks, but with no invoice or documentation. I don't mean an appraisal - but a document stating what was purchased. Even my least expensive jewelry was sent with a certificate of authenticity stating the kind of stones and the carat weights and clarity.

As for the ring - the sapphire was much darker than the one pictured on the website. I thought it would look better in the light, and immediately saw a large inclusion in the sapphire. It resembled a crack and went all the way across the stone. I immediately emailed customer service and sent close-up images. I also inquired about returning the ring for a refund, since this was a *$4000* ring and was supposed to be a AAA quality, eye-clean sapphire.

Many emails, days, weeks, and even more tears went by, and finally, Allurez offered to swap out the center sapphire with a different stone. I reluctantly accepted this option. Allurez requires ground shipping, and with insurance, that costs a minimum $100 each way. I now know, after shopping with a different sapphire company this expense was completely unnecessary. But eventually, Allurez sent a prepaid shipping label and I sent the ring back for a new sapphire.

Several weeks went by, and I received the ring a second time. Immediately upon opening the box I could see the sapphire was only marginally better than the first one. It was dull, dark, but mostly it was noticeably not well-polished. The facet edges were visibly and tangibly rough, and had little pits. The setting was also poorly done and had crooked prongs holding the sapphire that felt very sharp and snag-prone.

I was having some other jewelry professionally cleaned and stones tightened at a local estate jeweler, and decided to have this ring evaluated while I was there. I did not tell them the ring was new, where I bought it, what I suspected about it, or how much I paid for it. I simply asked for a professional opinion. The jeweler assumed I was looking have it repaired. He looked at the ring through his scope and said he would not sell a ring in that condition. He saw the rough edges on the sapphire (I can't remember the technical word he used, something about cut marks) and said the sapphire would need to be re-polished and reset to correct the sharp and crooked prongs. He also said the diamonds that were supposed to be SI1 or SI2 were "heavily included", and that the appraisal value would likely come back in the $1500 range. I said nothing other than to thank him, and left.

I then spent several more weeks going 'round and 'round with Allurez about refunding my money for this inferior piece of jewelry. But the Allurez rep claimed that the jeweler I visited lied about the ring in order to get me to return it and shop with them - indicating Allurez thought I had lied about what I shared about the ring with the jeweler. I was shocked and angered that an Allurez customer service person would even suggest this or make that allegation.

It's too late to make this a long-story-short, but I finally received a refund for the ring. That said, I had to pay to send the ring back so I am still out $100 in shipping costs, not to mention the weeks and weeks of stress.

This experience has left me feeling that this company is quite shady. No certificate of authenticity means they can tell you the stone is natural, un-enhanced, "eye-clean","AAA", "SI1/SI2", but send something else. And if you're not satisfied with your purchase, their return/refund policy is anything but easy or hassle-free. And, it is expensive. If you choose to shop with Allurez, I highly recommend you have anything you purchase evaluated by a third party as soon as you receive it. Or better yet, just shop somewhere else.

After putting in an initial order for the peice concerned I contacted Allurez to see if it was possible to customise my order to which Allurez responded yes. Great, I thought, and will we have enough time to get it to the uk for Christmas?... Next thing I new it had been sent! No further communication regarding the customisation until it was to late. The gift did get here in time for Christmas but not only is the chain attached far to big for the wrist intended it wasn't a unique gift as I had hoped and was sent
Without confirmation of approval. Tried to contact customer Allurez customer services on many occasions to discuss but to no avail. All this aside we decided to adjust the piece here in the uk only to receive a £90 import tax and legal action from Fed Ex some 2 months later!
Again tried to contact Allurez customer service to discuss but have only had a lot of disjointed replies assuring me that I'd be contacted soon and wasn't.
Can't believe the lack in customer care this company has failed to provide.
We are now stuck with a bracelet that doesn't fit, wasn't finished to my request and cost $150 more than advertised. Such a disappointment! UK BUYERS BE WARNED!

My fiancé purchased my engagement ring from you in November 2020. The original ring he bought was the Aquamarine ring. It was nothing like the ring on the internet, so he returned that and ordered the blue topaz all over the phone and updated the center stone. When the new order was placed through the customer service the ring size was not changed from the 8 to 5.5 and so when I received the ring in July 2021 it was too big.
I sent the ring back to them on Aug 1st, 2021, to be resized from 8 to 5.5. I also spoke with CS at that time as well and wanted to see about upgrading the center diamond. We picked out the next diamond that everything was set to go. You all received the ring, did the upgrade, and returned it to me. Upon seeing the new ring, I quickly realized the ring had not been resized as it was supposed to. I contacted your customer service department through email and phone ASAP and explained the situation. I spoke with Blaze first and he stated he was very sorry for the inconvenience, but he would get an overnight label to me right away before the end of the day and I could ship it back. I asked him how long it would take for the repairs to get done and when I would have my ring back. He stated "We should be able to expedite it and have it back by the end of the week. This was on Tuesday Aug 17th. On Thursday the 19th I still had not received the overnight shipping label, so I emailed again to find out what was going on. I received the label that day and was able to ship it overnight. I followed up with them all over the phone on Tuesday to make sure you had received the ring, which you had on Friday. I asked the girl I spoke with the ETA on my ring. She stated the ring had already been inspected and completed and expected to go out on Tuesday or Wednesday and would be back to me by the end of the week. In the meantime, Xxxxxx had emailed me to let me know the ring had been received and was currently in process and should be shipped by next week. So now I was getting two different stories. I decided to wait a few days and see if it shipped. It didn't ship and by Friday I called again. This time I left a voicemail. Since I have a 3 hours difference. It was 6:30am my time in Arizona and I received a call back at 1:30pm that day. The girl I spoke with stated my ring was not completed and it was currently being inspected I believe still. I explained the situation to the girl and that I was becoming really frustrated with how the situation was being handled. Every time I called in, I was getting a different answer, and no one really knew what was going on with my ring. I asked at this time to speak with the manager or a supervisor. She stated everyone had gone home for the weekend and there was nothing else she could do for me. She said she would put in a request for someone to call me early next week. I told her I would be following up again on Monday. I called again early afternoon Monday to try and speak with a manager. Again, I was told there was no one in the office, but a request could be put in for me. Advised the person, a request should have been put in on Friday for me and she stated, nothing had been sent. I emailed Xxxxx again to let her know what was going on and that I was very unhappy with how everything was being handled and a) I wanted a manager to call me and b) I wanted a refund or some compensation for all of this. XXXXXX wrote me back and stated she was sorry for the delay, but she would have someone contact me. Blaze sent me an email the next day, asking when a good time for a manager would be to call me. We arranged for Thursday@ 9:00 am my time. I explained to him I had to go to work at 9:30am so Allurez needed to call on time. He said that worked perfectly for your company. In the meantime, my ring was still not completed or had been shipped back to me. I was told it would go out Wednesday or Thursday and would be back to me by Friday. Thursday at 9:00am rolls around, no call. So, at 9:15am I tried to call in a few different times and was sent to voicemail. I emailed both Blaze and Sheli to find out what was going on and was told Oh sorry for the miscommunication, but something came up and management wasn't calling me. They gave me a $50 store credit and a necklace for the inconvenience. This isn't good enough. I wrote Xxxx back again and asked where my ring was as it is now Friday and still no update or shipping notification. XXXX stated my ring had been damaged during the resize and a few stones had been cracked and was delayed again. Worst experience ever. Now I'm trying to get a refund!

After a week, I had one diamond fall out - I asked to get it fixed and Allurez wanted me to pay for shipping and insurance myself. It came to over $100-200. They would "reimburse" NEVER HAVE. It took months and months to get back. I had it back a couple weeks and ANOTHER diamond fell out. I had family from out of town, so I wanted to show it before i had to get it fixed again. They said they would "double down this time" "do a better job" Like they actually want this to happen, and what do you know. The main opal stone falls out. I had no idea where I was when it happened. I was 90% stay at home at this point and the rest of the time there was nothing rough that occured. And it JUST FELL out. I contacted allurez and they said they'd do a better job this time… but I'll need to pay $900 (I can't remember the last figure) But in the SAME thread- i was replied to from another worker telling me it cost $300. Months and months have gone by, they still have my ring. I believe they purposefuly leave it loosened and over charge, in the very least of everything that has gone on, you said you will reimburse me from my first shipping. Every time I ask it is ignored. **not to mention I paid for extra lifetime service. I had the ring on my finger a total of - WEEKs.

DO NOT PURCHASE ANYTHING FROM ALLUREZ! YOU HAVE BEEN FOREWARNED, SO PROCEED AT YOUR OWN RISK! If I could give them zero stars, God is my witness I would. Not only is this company's customer service horrible, but the quality of their jewelry is downright deplorable. Representative Menda is not to be trusted. She will lie to you in a split second just to sucker you out of a sale. I used Affirm to pay for a $1667 ring which included a $99 appraisal that I HAVE NOT RECEIVED. You cannot insure jewelry without a proper appraisal. I emailed Allurez on 01/17/19 but have yet to receive a response from anyone. My jewelry also did not come with a real certificate of authenticity for the gems used to create it. The ring has basically been sitting in the jewelry box since I received it on 01/16/19 and a few days ago I noticed very apparent discoloration to the prongs holding the center stone. This discoloration seems to worsen daily, and I haven't even worn the piece of crap! The band on the ring, which is supposed to have 24 diamonds extending halfway around it, barely has any sparkle to it... even when in direct sunlight. The center stone is no better and basically looks like decorative glass. I am demanding a full refund for the purchase of this item as the jewelry is of EXTREMELY POOR QUALITY for the price paid, and I did not get everything that I paid for. I'm also reporting them to the Better Business Bureau and to Affirm because I will not be paying for this jewelry. It will be returned.

I was looking into purchasing a engagement ring for my now lovely fiance. Upon looking into my options for an online purchase, I was amazed by the wide selection and beautiful rings Allurez.com offered. I immediately called them and their incredible and responsive customer service representatives assisted me with selecting the perfect engagement ring and answered any and all of my questions or concerns. The ring came came the next day and it looked absolutely stunning. I was amazed by the service, quality, and reliability the Allurez team truly has towards their customers. It was a pleasure doing business with them and I most definitely will be making more purchases in the future. I recommend Allurez to anyone who is considering purchasing an engagement ring in the future.

Highly unprofessional, blatant lies and disregard for customer service. Flat out refusal to take further calls, return calls and emails, and empty promises of the non existent manager or owner that never called. As stated by another consumer, once an issue arises, customer service is abysmal. It's hard to believe since being married just under two years, my ring has spent more time in New York than on my finger in Texas. It has been sent in for repair for lost stones and defective prongs 4 times. The most recent time in December Allurez were to replace the defective wedding band. After receiving what what was supposed to be a new wedding band to replace the clearly defective one, less than a week later, same issue. Another lost stone. And surprise surprise the wedding band was never replaced. Another lie. It was the same one. After the last time my husband and I just simply asked for money back. We were actually told that because this issue is past the 30 day mark that they refused to refund our money. When in fact quick, this issue has been going on less than a month of our wedding so in essence we were married and inside of the month my ring was already being serviced in New York. There's a paper trail a mile and a half long proving that there was an issue with this wedding band from day one and they refused to acknowledge that. This is simply bad business. Judging from the previous reviews, the way they handle things is not an isolated incident. You would think one would receive a little better quality and service after spending 5k-7k. It is unclear to me why this situation has been handled so poorly on their end. We have been extremely patient and nice. I am a BSN nursing student who is extremely busy. The last thing I wanted to do was to have to take time to write a negative review. However, I found that it was warranted. I found it unbelievable that they actually tried to blame me for the rings poor quality and defects. In fact, I would always take my bridal set off when washing dishes, bathing, etc. For clinicals, I wear a silicone band. I am now left with an engagement ring and a defective wedding band with a missing stone for the 5th time and defective prongs. Buyer beware. Spend your money elsewhere.

I am very disappointed by Allurez. Allurez took a long time to complete my order, not caring about their 10-14 days policy at all (which by the way it's already a ridiculous amount of time). Then, when I told them the ring was not useful to me anymore, they told me I could not return it, since it is custom made. What in the heck is not custom made in Allurez? When I bought that ring in their website, it only allowed me do so by selecting different features such as size, the color of the gold, the stone, etc. Their return policy is therefore a scam. But it didn't stop there, I told them I wouldn't even be in the country by the time they were supposed to finish the ring. I email many people in their staff and even talked to someone on the phone. They said they would send the ring to my location abroad, which after all that happened, it could have made things a little better. To my surprise they just didn't care and send the ring to my address in the US the same day I was supposed to take my flight (which they knew). So, I had to lose my flight in order to receive the ring, and get another flight the next day at a very expensive rate. At that point it's like they were just playing with me. Allurez staff are either highly incompetent or purposely evil. Either way the result is the same. I am never buying from Allurez again and I recommend you do the same. Trust me, you will regret buying from them.

I'll update this if Allurez choose to get back to me. On the 7th I ordered a ring, with a written deadline of "need it by the 22nd please!", they said they could make it happen over the phone before I Place the order. The 22nd goes by with no notification that my order is delayed, even though I called on the 17th to confirm that I will receive it on time. It is now the 24th, and they are saying I'll get it on the 28th at the earliest. One tactic they used on me is waiting until the 18th to tell me my diamond is not available, and that for 200$ they'll upgrade my ring so I can still get it on time! Because I really needed the ring, I agreed to the up charge. Still no ring. Called to cancel my order, and they are saying they will not allow me to cancel my order, and even if I did, they expressly said they will only give me store credit if I return the ring. I read over the return policy and they vigorously advertise 30 days return, And "easy returns!". Even the Fine print says I should be able to cancel my order, as they haven't even crafted my ring yet.