Amazon CA

Purchased a product from a vendor on Amazon.ca, vendor ended up being a fraudulent company out of China who was shipping defective products and then not issuing refunds. Not only that, but Amazon CA were instructing unhappy customers to ship (at my cost) the product back to them to an address in Canada, turns out the address was just some random person's house in Scarborough, this poor person has been getting hundred of packaged returned to them, this is their home and they have called the police, on my end I contacted amazon and actually had to argue for a refund, i was told all along the way that I would also get the shipping costs returned, except when I got my refund there was no shipping costs, only the cost of the product, last angry call to amazon I was made to feel as if I was the problem, as if Amazon had done everything according to their "protocol" and that they would be doing me a "favour" if they gave me back the shipping costs, adding insult to injury if I wanted my shipping costs back I was going to have to call Billing Dept and arrange that myself, and of course the customer service department can't transfer me, and oh yeah they only work certain hours. Never in my life had I had such disgusting customer service, and never again will I trust that Amazon is the "secure" shopping site that they claim they are, WOW Amazon... major big fail on the customer service attitude, you did NOT protect me, and you did NOT treat me right when I became the victim of fraud as a result. I WILL NEVER SHOP ON AMAZON AGAIN!

Amazon's shipping reliability is abysmal, especially when using same day / next day delivery. 5 out of 10 of my last same-day or next day delivery, did not arrive either on time or at all. When amazon ships with regular prime 2 days, never a problem thanks to Canada Post (i never thought I would say that in my lifetime but it's true). HOWEVER, when it comes to same/next day delivery, their different services are a lottery. If you get Intelcom Express, you are in luck, Amazon CA are great, but if you get Dynamex, you get nothing but lies and pure fabrication of delivery attempts that were never made or successful deliveries that were not made (i know, I have CCTV). Until Amazon let's me pick my same day carrier, even at an extra charge, then I will go back to brick and mortar. Amazon customer service, other than being great at apologizing, are totally useless. I spend an average of 1K/month on Amazon, but i really have to say that their service went drastically bad in the last 2 years and I will encourage my local stores, even if it means paying more... We cannot let Amazon kill the competition, then take a dump on us.

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http://www.amazon.ca/review-guidelines from Amazon Customer on March 1,2016... THE COMPANY THE STEALING MONEY THE ITEMS THE NOT GOOD STEALING. STEALING

DON'T BYING FROM THE COMPANY THE STEALING MONEY THE ITEMS THE NOT GOOD
STEALING. STEALING. STEALING. STEALING. STEALING
BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. COMPANY
AMAZON.CA THE STEALING TO NO BYING ANYTHING FOR THEN

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Amazon frustration and disappointment with terrible, customer service.
This week I made my first order from Amazon, It was a camera and accessories for a birthday gift. In trying to track the order mid-week, I couldn't log in. I followed the instructions to change my password but still couldn't log in. After a few attempts,and emailing Amazon, with the problem, I decided to phone (how old school of me). I went to the Help tab for the contact number, but it turns out to get the phone number you need to log in. It was like a trick. Eventually I set up another account with a different email to get the customer service phone number.
I phoned and talked with "April" who told me my account was put on hold but knew no other infor and will have an account specialist call in the next 24-48 hours. She asked if got an email, to which I said no, otherwise I wouldn't be calling. I asked to speak to a supervisor who would have more infor. I spoke with "Diane" who had the same powers as April. Diane did tell me that a Manager or Account Specialist would call me in 2 hours. I was skeptical as I had no reason to believe this based on the experience so far.
My thoughts were correct and no one phoned. I called and spoke with "Josh" who knew nothing further and gave me another supervisor. This supervisor gave me the same story that an account specialist will call this morning. I said I don't have any reason to believe this will happen and to cancel my order. She said it can't be cancelled because the account is on hold and only and account specialist can do this.
I have no idea how this will turn out but have never experienced customer service where there is no communication with the customer, lies are told to appease the customer with no follow through, and I can't cancel the order.

I am an avid user of Amazon.ca shopping services. In 2020 I placed 101 orders with them. ( yes I have some experience with Amazon.ca) I appreciate the fact that their selection is incredible and the delivery service is very good. Their return policy is very liberal. Yes I do expect to pay a little more for the convenience. BUT every once and a while I run across an item that is OUTRAGEOUSLY HIGH PRICED! Case in point, 26 Dec. 2020 I was looking to purchase a simple countertop am/fm old style plug in radio. After doing the research I choose the Victrola VRS 2800 in dark walnut color with blue tooth capabilities (although I didn't need this feature). In a nut shell... Amazon price is $104.95. I thought this was a little high and decided to shop around. I bought it the next day at Canadian Tire on sale for $49.99 ( their regular price was only $10.00 more at $59.99). This means the Amazon price is approximately 100% higher than what it should be!
I will still continue to shop Amazon. For all the reasons I have already stated, I'm just saying to BEWARE of some of their prices! If it seems a little pricey, it probably is! Take the time to shop around!

IT all started when I purchased a 3d printer, upon arrive I discovered that I could not level one of the corners of the printing bed. Thinking that I was new to the printer I was making a major mistake in the leveling process so for 3 weeks I tried to correct the problem to finally discover it was a defective unit and decided to return the unit to Amazon and purchase a new unit ( unit cost is around $750.00) I talked to nice lady called Soorya and she advised I could not replace the unit as it was from a 3 party but she could suggest I get a full refund and then re-order a new one. I told her I didn't want to order another unit at that cost and have the two on my credit card unit the return completed. She told me once I had taken the unit to the postal office and Amazon CA could confirm it was on its way to contact Amazon and they would help me with a full refund so I could go ahead and purchase the second unit and only have the one charge on my credit card. So as of September 16 I contacted Amazon talked to Naveena and she now advises they can't issue the credit as per Sorya and it would be the normal 14 days from receipt of goods at their warehouse, upon questioning her on Sorya statement she offered to provide me with a credit in 3-5 business days from receipt of my goods. I wasn't happy so asked to chat with her next level of authority and was pass on to Robert. Glad I went up the ladder because all he said was it would take 14 days from receipt of the goods at their warehouse? As you can see it just gets better and better every time you talk to someone! I guess I would like to warn everyone that reads this review that Amazon can't backup any of their employees statements and they seem to just tell you want you want to hear and not react to a customers request. I have spent thousands of dollars with Amazon and I am starting to think its time to start thinking if a person should purchase any items from the on-line giant that Amazon has become. I would have happily lived with the 14 day wait period if two of their service reps had not promised me shorter wait times when I ask. Just wondering how many more people out there are having the same or similar problems with Amazon.ca?

Yes that is a big BUT, The similarities end at the name, Amazon.ca is Amazon.com without the huge and varied inventory, the low prices the quick shipping the great customer service the ease of returns, I could go on but I think you get the point. Besides Amazon.ca is just really for Canadians that don't live close to the border, smoked a joint when Amazon CA were a kid and the Americans still don't trust you, who knows what you could do now you may be a well respected Surgeon by day and family man by night, but deep down the Americans know that joint was not a onetime thing you have something evil brewing in what is left in that drug addled mind, or you have not figured out the shipping forwarders yet (the fact that they exist and how large and industry it is becoming speaks for itself) Or maybe some think that if you shop on Amazon.ca you are buying Chinese crap locally? I was joking here and really hope that phenomenon does not exist.
On a positive note if you do need cable or something from China and you are not in a hurry... at all. They have a pretty good handle on selling you Chinese goods that in a couple of months you will get a knock on the door, by this time you have forgotten what you ordered or the technology has already become obsolete. But you still do get to show your friends "look what I got all the way from Hong Kong. I forget what it is or does and the instructions are in Mandarin but look at the cool postage mark and how little the postage cost why we can't send a letter across the street for that" (plus it would take longer).
I bought a replacement Samsung phone battery that way, it was cheap and counterfeit of course it would not hold a charge long enough to turn my phone on. So then I had to try and guess where to dispose of it, It looks like a battery but act more like a piece of wood, pretty sure there was no lithium in it so I tossed it in the regular garbage. Gasp, Yep that is what I did and it haunts me to this day.

Amazon used to be great and then I moved to an area that Amazon CA use intelcom to attempt to make deliveries within.
Now it is next to impossible to receive a package because over 50% of the time the driver does not show up and you just receive an email saying that a delivery attempt was made. When you call Amazon they simply repeat the lie and tell you that another delivery attempt will be made the next day but considering that they lied about the first attempted delivery it is difficult to say whether or not another delivery attempt will be made at all. I have canceled my prime membership with Amazon and now I will no longer make any future purchase through Amazon. I know that they do not care about my business so this really only hurts me but if enough people refuse to use a fraudulent service then maybe Amazon will wake up and stop using intelcom or make them actually deliver the the package. Hope this saves someone the frustration that I have gone through. Simply trying to have an online order fulfilled in 2020 should not be so difficult. All the other shippers drop packages off but intelcom doesn't, maybe stop using intelcom Amazon!

I decided to buy a last minute Christmas gift for my nephew from Amazon Canada on December 17th. Amazon stated that "This Item will Arrive Before Christmas" so long as I paid for extra "Express 2 day shipping." I paid the extra cost for the 2-day shipping and expected the item on Dec 20th.

As of the December the 23rd (3 days after "guaranteed delivery date"), no item. Then an email from Amazon stating "We recently learned that we may miss your delivery promise for your Amazon.ca Order and apologize for the inconvenience."

According to the tracking number of the carrier, the item hadn't even left the warehouse!

It's really very simple Amazon Canada: if you can't keep a delivery commitment, don't make that commitment in the first place.

Now I am out in the crowded, chaotic Christmas rush looking for a replacement gift in a store.

I am so angry at Amazon Canada over this incident that I will not be shopping with them again anytime soon.

Update: After some emails back and forth, Amazon agreed to refund my money, and the refund has been put through on my card. I received no explanation from them as to why the item never shipped.

Ordered some roof rack crossbars from Amazon for my 2018 Toyota Rav4. Had a trip to go on. Received these Amazon CA did not fit so I called Amazon spoke to a customer service rep he could not be of any help as these came from a third party. I asked to speak to a supervisor was put on hold for 30 minutes and finally hung up. Called back then after talking with a rep she got me a supervisor so she said was put on hold again so I hung up. Received a call back from a supervisor so she said that could be of no help to me. This is my second purchase from Amazon.ca the first was another item for my car that broke in 10 seconds after I received it. Amazon.ca is. Nuthing but garbage and will never again receive $1 dollar from my pocket. Their website is deceptive items are not at all what they are made out to be and any returns are nuthing but a complete hassle.If you want a complete exercise in frustration then go ahead and order from Amazon.if you want a place with customer service take the time to drive to a store that can actually at least have the possibility of providing you some good customer service. I am utterly and completely done with Amazon goodbye

"Amazing Books North America" is a third-party online book seller on Amazon.ca. I bought from them a textbook for a university course. It did not come by the expected delivery date. I waited an extra week before contacting them to ask for an update. I received a barely legible response blaming the courier company and telling me my book probably would not come, that they've already went ahead and processed a refund, and that if the book did arrive I was to send it back. At this point I was already behind in my coursework, and it was too late to buy the textbook elsewhere online as all the other copies were gone. I wish there had been reviews on this company before I bought the book so I could have known to buy it elsewhere while Amazon CA were still available. Now I had to spend an additional $100 to get it from my university bookstore, and my grade in the course has been negatively affected because of the time wasted. I contacted the company to file a complaint and was ignored. I want to warn future buyers to steer clear so they don't have to lose money and grades because of this store's incompetence and/or dishonesty like I did.

WARNING* This review contains a passionate record of my experiences with Amazon.ca and is based on several experiences with Amazon.ca, Amazon Prime and any other Amazon affiliate associated in the following emails.

I had made a purchase using my amazon prime free trial membership account. As amazon CLEARLY stats, Amazon CA offer a GUARANTEE to deliver your products on the exact time specified when purchasing products being sent to an eligible address; given you make the purchase within the stated time window. Im my case my products were guaranteed to arrive over the weekend ( 1st order on the Saturday and 2nd order on the Sunday sometime in October) because I had ordered on a Thursday and Friday the same week. I work a full time job just the same as ANY hardworking person and I had made these purchases because Amazon GUARANTEED to have them delivered over the weekend. In short, both orders were late with absolutely no effort to reach out to me before hand to let me know there was a delay and this resulted in me having to stay home on the following Monday to receive my deliveries. I had explained to THREE supervisors ( no use mentioning the reps because they are not authorized to make decisions regarding credits or compensation) that I missed important meetings at work with very important clients because I was forced to work from home. I dont know about you but I like to be HOME when I am to receive a package because I myself like to be the one who receives it instead of having it sitting outside on my doorstep in the rain or stolen. Thats happened to me twice in the past when parcels were left outside. Finally after the excessive and downright unnecessary explanation on my part a supervisor by the name of Samantha agreed to apply a promotional certificate of $40CDN to my prime account and she extended my prime membership an extra month. I am completed to add that I NEVER wanted to do business with this company EVER again and asked to have the certificate balance in the form of a cheque but Samantha assured me that I would be able to purchase ANYTHING sold or shipped by Amazon in the future so I reluctantly agreed to give them another chance. Fast forward to yesterday when I tried purchasing an eGift-Card from amazon ( a product of Amazon which is sold and shipped BY AMAZON) I didnt see the $40CDN on my account at purchase. I then contacted amazon via email and explained that the credit wasnt there. A rep by the name of Yasar replied at 4:15am EST saying

As per promised, I've issued a CDN$ 40.00 promotional certificate to your Amazon.ca account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.ca and does not require a claim code. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.ca website and won't cover the shipping costs or any applicable tax of an order. Your promotional balance doesn't appear in Your Account but will always display when you place an order for an item shipped and sold by Amazon

No where in this email did it say that gift cards of ANY kind were not an ELIGIBLE item and considering Samanthas words I'm able to offer you is a $40 promotional certificate which is applicable to ANYTHING sold and shipped by us

I went ahead and tried to make the purchase again. Credit wasnt there. So I emailed AGAIN... this is what I was told

Message From Customer Service

Hello,

I'm sorry to hear about the problem with your order.

I can understand that you are having difficulty redeeming the promotional certificate of $40.00. There is no need to worry.

I checked and see that a CDN$ 40.00 has been applied to your account and you're eligible for this promotion.

Upon checking, I see that you are applying Amazon.ca eGift Card - Canadian Flag and there is no need to worry. You can proceed to place the order and I can confirm that the $40 promotional certificate will be applied to your order.

However, If you still find any difficulty placing your order, I'd suggest you to place the order for the same item with ANY SELLER fulfilled by Amazon using fastest shipping method and write back us with the order number so that we'll apply the promotional certificate manually to your order.

On a personal note, I'd like to let you know that its our privilege to have you as our valued customer & would like to thank you for your continued support.

We look forward to a very warm and fruitful association with you.
We'd appreciate your feedback. Please use the buttons below to vote us about your experience today.

Best regards,
Lalu

Now knowing the difficulty Ive been having with Amazon and the constant miscommunication I decided NOT to go ahead and place the order in fear of losing more money and instead opted to call them and have them walk me through the purchase.

Calling now for oh I dont know the HUNDREDTH time I was connected with a supervisor named Mary who informed me that it was impossible to process the order because gift cards were not an eligible item... HOLD ON

1) I was told by SAMANTHA (SUPERVISOR) that I could use my credit towards ANYTHING sold and shipped by amazon.

2) I was told by YASAR (CSR) that I in-fact was able to make this purchase.

3) I was told by LALU (CSR) that I should not worry and that the credit will be applied to my order.

So why in the hell am I now being told that this is not the case?

Oh but wait, heres the kicker...

After being hung up on by the supervisor named Mary who clearly had me on mute the whole time during my call ( I know this because she couldnt even repeat what I had said or answer any question I had asked) I was then forced to write this LAST EMAIL.

This email is to inform you that despite your promises of making up for my past inconvenience I have now been FURTHER inconvenienced by the other reps and Supervisors at Amazon.ca. I just got off the phone with a so called supervisor who hung up on me after I asked her what can be done to help me! Her name is Mary and I am disgusted with her behaviour. I would like you ALL to review the emails sent to me by your reps and supervisors and explain to me why in Gods name do you make false statements. I was told by you (Samantha) who initially applied my promotional certificate balance that it can be used towards ANY amazon.ca product sold and shipped by amazon.ca. This is apparently a LIE because I am now being told that I cannot use this balance for gift cards DESPITE being told SEVERAL times that there is absolutely NO PROBLEM. FYI, amazon gift cards are SOLD AND SHIPPED BY AMAZON and if not specifically stated that they cannot be used towards my promotional balance then you need to honour that promise because it is in fact an amazon.ca product. CHECK THE EMAILS THAT YOUR REPS HAVE BEEN SENDING ME! Either this company is in the business of cheating and misleading its customers or everyone is just LIARS. I am sick of all of this and I am now demanding that something be done to put an end to this! How are you further inconveniencing me after making me stay on as a member of your services? I was holding off on reviewing Amazon.ca but now I am writing my review on my EXACT experiences with this company. I am forwarding ALL the emails for you to see just how unprofessional and misleading everyone has been concerning my dilemma. I am also requesting that the calls from today be sent to real quality assurance reps because after today there is no way ANYTHING that was told to me was accurate or professional.

Heres what I got back...

Your Account Amazon.ca
Message From Customer Service
Hello,

I understand your concern in this regard.

Your current promotional balance is: $40.00.
Your available balance appears in the payment section
When you place a qualifying order for new items shipped and sold by Amazon.ca. Eligible funds will be automatically applied to your qualifying order. This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).

To view the Terms and Conditions for using your
Promotional funds, go to our Help pages:

http://www.amazon.ca/gp/help/customer/display.html?nodeId=924306

For more information about promotional codes,
Including the terms and conditions of use and
What happens when you return an order paid for with a
Promotional code, go to:

http://www.amazon.ca/promos/

I sorry we can't able to call from our end

We're happy to help you over the phone. Please visit the following link, enter your phone number through the Phone tab, and we'll call you:

https://www.amazon.ca/gp/help/customer/contact-us

I'm so sorry, but we can't offer any additional insight
Or action on this matter.

We appreciate your business and hope to see you again soon.

Best regards,
Madhan R

Hey Amazon.ca why dont you get your heads
Out of each others asses and take the damn time
To READ and LISTEN to customer complaints?
Im calling out this joke-of-a-company because
They REFUSE to take responsibility for its
Employees words and makes me believe that they
INTENTIONALLY misinform the public by
FALSELY ADVERTISING their services!
THAT IS A CRIMINAL OFFENCE UNDER THE
COMPETITION ACT YOU MORONS!
THIS REVIEW WILL BE POSTED EVERYWHERE
AND I HOPE YOU ALL GET WHATS COMING FOR
YOU.

Sincerely,

The little guy.

We purchased a LGG5 phone from Amazon in March 2017. The seller is gsmHERO.
The price was $650 cdn. Over the summer, the phone had issues sending/receiving text messages. After spending a few weeks phoning the cell phone provider - Virgin Mobile, LG Canada and LG US, LG US determined that the phone is not compatible with the Canadian market. It is a phone certified for use in Hong Kong. Due to the time taken to determine the cause of the problem, the phone is out of the refund period of 1 month. Amazon have washed their hands of all responsibility and will not provide refund. The seller has admitted that the phone is certified for Hong Kong. Our argument is, what is Amazon Canada doing advertising phones for sale in Canada that are not compatible for Canada? Amazon CA have left us to deal with this with the seller. When you buy an item from a store, the store is responsible if the item is defective. DO NOT BUY PHONES FROM AMAZON. This dispute is now being followed up legally.

Tried several times with Amazon. They have appalling customer service. I would recommend to all not to buy such items from Amazon. Buy from a retailer directly as you will have more comeback if needed.

I bought a Samsung S7 Egde on Amazon, after 2 months it has stopped working. I contacted Amazon, on May 16 2017, as instructed by them, I returned the item for repair to their warehouse.
Here is the delivery status of the return provided by Canadapost"
"Tracking Number: *******743745916
Return Policy ID: PR102916

Shipment Status: Item Delivered on May 19,2017
"
The delay I was provided for the repair was minimum 4 weeks but no more than 6 weeks. I've started to call Amazon since July first for update, I get the same automated answer from their helpdesk "We have sent an email to our A to Z guarantee team, Amazon CA will get back to you within 24 hours for refund".
The message from they A-Z guarantee team is invarably the same:

"Hello,

I'm sorry to hear there was a problem with order #**************233. Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.

You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.

For more information about our A-to-z Guarantee, please go to our Help pages:

http://www.amazon.com/help/a-to-z-guarantee

We hope to see you again soon.

Best regards,
Akram
Amazon.com"

Don't be fooled, Akram at the bottom of the signature is not a human, this is an automated message.

I spoke earlier today with a lady named "Mary D", she refused to give me her employee ID for proper identification, refused to escalate to someone above her who could finaly handle this case. The only option she offered was for me to wait for another automated message from their A-to-z Guarantee.

What a disgrace!

In terms of product sales, most Amazon.ca products I ordered that were shipped from Canada or US were good, quality products and returns are not a problem. The overseas sellers- across the globe and I won't mention the countries are not trustworthy so check the seller first before ordering. About the delivery service, that's bad.
It's no wonder a lot of Canadians would rather shop in the US even if it's just Walmart. If you factor in the exchange rate and customer service the US is still ahead.
Amazon.ca has very bad delivery service. The delivery contractors and staff Amazon.ca hire are lazy with no initiative to make effort to deliver, Amazon CA make excuses after excuses. Canada Post is so bad that no wonder that most of their jobs are no longer supported by Canadians.
Then there are those contractors- even worse!. It's easier to drive to the US to pick up your stuff at least you'll be told it's in the depot. In the US, we get our stuff on time, we gas up which is way cheaper than Canada and we still have the chance to buy groceries that are expensive if you were to buy them in Canada. It looks like Canadians patronize American business. Until Amazon discipline their people, many customers would jump ship to amazon.com

Customer support almost non-existent! First time shopping at Amazon, bought fire stick. Firestick was declared on shippable, when I contacted customer support, first customer support couldn't find the issue then the product was was declared shipped but was still in the warehouse. Customer support couldn't give me any reason why just giving me a total run around. Fun customer support was supposed to get in touch with me within 24 hours but I receive no email. Didn't receive what I thought was an offer from Amazon, contacted customer support to find out what was going on. Talk to one person was totally clueless, got transferred to another person was even more clueless! Problem never resolved ended up cancelling order, the time I wasted with customer service was worth 4 times what the product was. I am surprised that Amazon is still in business with this type of customer service, unless the people who normally shop online don't really care about customer service. I would get Amazon a -5 if I possibly could! For myself I'll never shop Amazon again, I don't need that type of aggravation. The overall impression I got its Amazon CA really don't care about their customers as long as they sell their product.

A brief description; I paid for Prime as a requirement for a promotion Amazon CA offered me. The promotion page was not giving the links their own instructions outlined as the means of applying the promotion, so was not applicable. I chatted customer service and explained the page was broken and they couldn't fix it, so promised to get back to me within 2 days. Over 2 days later they didn't email and the problem was not fixed, and because of the wait I lost another discount that was waiting in my cart because the item became unavailable and I had to wait on this email. I called customer service and instead of being able to bring up any notes, they made me explain myself all over again. I was transferred to supervisor because the agent couldn't help where I was forced to explain myself from scratch again. He promised to help and a couple minutes later hung up. They required my phone number for this and somehow didn't make any effort to call back or even email(or fix anything). So I have spent money and several hours trying to solve this and waiting on hold, and I have been ignored and hung up on. I don't understand what makes them think it's worth it for me to stay. I'm never giving subscription money again just to be treated this way, and they won't be refunding what they already cost me obvs, or fulfilling the promises outlined on their own site. I regret prime immensely, money grab.

I received an Amazon gift card as a little employee appreciation from work (Christmas gift from Management). I purchased a couple of books from Amazon.ca a couple of weeks ago, using the gift card. I haven't received my order. It was SUPPOSED TO arrive January 21,2021 (through Canada Post). Here we are, January 28,2021, and still no parcel. I went to my Post office to follow up on their end, the clerk told me that Amazon CA had nothing in their system about the package, only the tracking number (no physical package in their processing centre). So I called the Amazon.com customer service telephone number (got the wrong number and called the American Customer Support Centre). After a 10 minute wait, they finally transferred me to Amazon.ca's Customer Support Centre. It turns out that some idiot at Amazon.ca LOST MY PARCEL! It hadn't even left the Amazon.ca fulfillment centre that was supposed to have processed AND SHIPPED my order, after amazon.ca claimed that it had! This is my first time buying from Amazon.ca and after this crap, I refuse to buy anything else from Amazon. I'm thoroughly pissed with the experience, and it's persuaded me to think that buying from amazon.ca is a complete waste of time. If I want to order vinyl albums from my favourite bands, I'll get them directly from the bands' sites, instead of from amazon.ca.

I had never had a problem until I joined Amazon Prime, but I believe you should get the service you paid for. Most of the items never arrive with their same day or 2 day guarantee, but my most recent order takes the cake.

I had ordered a camping stove early July for a mid August trip with their 2 day delivery guarantee, but it did not arrived as promised. The order was delayed twice (1.5 weeks later) and before I contacted their CS via online chat. Their representative advised me there's an error with Amazon systems and told me to cancel the order and reorder it. He promised that the order will be fine. Alas, the next order failed the same way, and I was told to repeat the same steps -3rd order by now and 3 weeks wasted.

I am quite frustrated by now with them reassuring the same thing won't happen again, and I was sure it's going to happen again, but I figure I will play along since there's time left till mid August. My fear was right, and I chose to all them this time. The representative at the India call centre did nothing but read me lines from a script just as useless as the the online chat representatives. This time however the representative, Jesse. Said my order fee will be waived and promised the item will get there on time, and gave me a 5 dollar credit to my account (this is a trap, don't accept it).

Alas, my order is going on a continuous loop of delays, and I went back online and asked for a manager to deal with this. The self-claimed manager, Xlo, told me we will have to wait for the order to loop 1 more time before she can send a ticket to the delivery department, and confirmed that Amazon CA will listen to the last call and Honor their one time fee waived due to my troubles. I was not happy and couldn't understand why she can't sunbit the ticket now. I asked her to review all 3 of my orders as proof that the orders are looping in error and delays so she can submit the ticket now. But she came back and told me that it's my fault that I cancelled my orders in the first place. I was furious and clapped back at her that it was her colleagues that advised me to, and furthered demanded that she take back her accusation. I told her that management needs to retrain her staff if they are providing incorrect solutions to customers, and she has the nerve to tell me that sometimes cancelling orders are the only way. I didn't want to argue with her any longer, and said I will follow up again once the order loops again.

The order failed to deliver again, and I simply asked them to check the notes for the ticket. It doesn't matter though since my trip was the following day. I figure no matter, I will just get the stove free when I retuebas they had promised. The order arrived during my vacation, and as expected they had charge my card. I call Amazon back upon my return for a refund, but they had erased all their logs by then. Another self-claimed manager, Rohit, was super unhelpful. He did not bother going through the records, also claim there were no logs, nor the employees with names I had wmntioned that ever worked there. He advised me that they can't waive the fee due to the previous complimentary $5 reimbursement (refer to me claiming this a trap earlier, this was all planned by Amazon). Honestly, no one cares about that 5 bucks since everyone wants their item delivered, so they should shove it up their ass. I just didn't bother and hang up since it's a lost cause. The thing that made me most furious is their constant lies and script reading. I don't care for the free item, or $5 coupon. It's the principle, not the money.

Bye Amazon Prime, stick with regular Amazon, it's the same $#*!.

I brought different brand of Vitamin C serum, every time when I tried to put products review, it flash out "You have submitted the maximum number of reviews this week for non-Amazon Verified Purchases, but you can continue to submit reviews for Amazon Verified Purchases. You can submit reviews for non-Amazon Verified Purchases again next week, starting Sunday at 12:00am (GMT). For more details, visit our Customer Reviews Guidelines and About Amazon Verified Purchase Reviews." Why would people submit reviews for non-Amazon Purchases? It is not the first time, I brought another brand is the same thing, I let it go at first, no big deal, not to write product review. Now I brought the same brand again the second time, the same thing flash out and not allow me to write product review. I called Amazon.ca and Amazon CA said they will get back to me, they never did, I called them again, asked for the manager to escalate the concern, then Amazon.com sent me an email saying that I am not allow to write review because I brought less than $50 during the pass six month, I called and blast them, I asked them WHY DID AMAZON.COM EVEN ANSWER ME, I AM TALKING TO AMAZON.CA, AND I BOUGHT OF COURSE MUCH MORE THAN $50, AND TOLD THEM TO HAVE THE PROPER DEPARTMENT OF AMAZON.CA TO ANSWER ME. Then I got an email saying that they remove my comments because certain person in my same household bought the product, said they do not allow bias comment and they remove both of our comments. I wrote them back and said this is the second time I bought the Vitamin C and I still not allow to write product review, I told them they are bias themselves, they favor some particular Vitamin C Serum seller, and not allow people to write products review on other vitamin C, serum. They also still did not answer my question ' WHAT DO THEY MEAN BY " YOU HAVE SUBMIT THE MAXIMUM NON-VERIFIED AMAZON REVIEW FOR THE WEEK, WHEN I NEVER WROTE ANY PRODUCT REVIEW IF I DID NOT PURCHASE ANYTHING. Theirs customer service is terrible, not knowing what they are doing, refuse to give you a proper answer for the question and just tried to shove you off!