AnyVan

We decided to use AnyVan services again after AnyVan took our household items from our home to a storage unit. This went flawlessly, the 2 young lads were brilliant no issues. So we had no hesitation to book Anyvan again to take our items from storage 300 miles to our new home. Booked the job over the phone and agreed collection Mon from storage unit, delivery Tuesday. We had a text giving drivers contact number etc -great. However, We had no communication from the driver what so ever on Monday or Tuesday.So we are sat in our new house waiting for our delivery attemped to call driver no answer.wouldnt reply to our text on Monday asking if he could give us rough ETA. Gets to 4.30pm still no delivery.call storage company,it HADN'T even been collected. Spoke to Anyvan call centre they couldn't reach the driver either. Eventually received a phone call (someone on behalf of the driver)saying he was busy.he could deliver tonight after 10pm or the next morning.there so no way he could have delivered 300 miles away by 10pm. Basically our things arrived exactly a day late.call centre assured me there could be claim for compensation. Apologised.Was due to have 2callbacks which never happened.(even left it a few days.) Called to carry out compensation claim.was told there is no such thing,they don't give compensation as drivers are self employed. Pushed and stated that's not my fault if someone they working for their company hasn't delivered on time.Someone was accountable. I received £30.from paying out over £300??? It caused so much stress on moving in.we had no bedding etc so had to go out buy an airbed etc. (Which is already previously bought which was with our things).I had recently reviewed the previous service 4/5 but on this occasion 1 at best. Won't be using again. If you get a good driver no problems but inevitably if you don't no one takes responsibility.

Where do I start. HORRENDOUS from start to non finish. This is my far and a long way the worst company I have ever dealt with for anything. We asked them to do a white glove service transporting a £15,000 piece of art, with a view to this being a regular service.
What we got was two likely lads on a day out joking around about damaging the object (its insured isn't it mate!), about leaving it on the lawn if the customer wasn't in or it was too large to go through the front door, and then touching the object with their grubby hands which had just opened the trailer (it was dirty - AnyVan had just driven all the way from Manchester).
I was busy with a customer when this was happening but over hearing the conversations with disbelief. In horror that they had been allowed to continue, I recalled them (they were about 2 minutes away). We removed the piece and I made an excuse for non using them.
I further discovered when asked about white globe service they said that the office hadn't informed them and they had no idea what that meant.
As a reminder, you pay the ANyvan boys in advance.
So my manager complained to Mr H at Anyvan. Nothing.
So I wrote a letter to complain to Mr H at Anyvan. Nada.
I chased. Rien.
I posted a crappy review on this website.

Two minutes later someone called me to say sorry the CEO will get back to me immediately.
Five minutes later Mr H calls me..."I'm in Portugal... can you take the review down and don't use my name Hugo..." After a brief phone call where he re-iterated that he was in Portugal (this seemed important that I recognised he was an important business man who travelled to the far corners of the earth!), I basically said I want fully refunding or it stays. He put the phone down.
Five minutes later he sends an email to say that he will compensate me on return. I took the review down.
Three days later he sends another mail to offer a settlement!
Politely I declined and say all or nothing bro. He went silent. So did I as I was moving house, busy at work etc etc. Now I'm not and this is not a shout out to Mr H. This review will get reposted every 5 days until I get bored (with updates, even if very little). Sometimes the principle is the point and I have just had an email from someone who wants to expose these people.
Mr H also said Trust pilot is their partner website and that he is just the booking company and that Anyvan doesn't have any vans. Which is kind of obvious (though strange...) but a very weak way of trying to not be responsible for your company's failings.

P.S. I think they are self reviewing quite prolifically!

Never ever use this company!
I booked for a 10am start because i have a sick elderly disabled person living with me.The driver phoned at 8.30 am which woke her up, AnyVan wanted to start then. This was the start of a terrible day.

The 2 delivery guys told us it was Ramadan and that they were fasting which accounts for the fact that they were weak and tired. This did have an impact on their performance throughout the day.

The two removal men had the worst Body Odour i have ever smelt in my life. I had to wear 2 Covid masks but i could still smell it and the odour lingered in each room they went in the whole day.

They couldn't understand even basic words/instructions in the English language. I took it slow and tried to explain but they just had a glazed look in their eyes and just kept saying 'Yes Boss'.

For example there were 3 TV sets over 40' which were on the booking form. I had omitted a 4th TV by mistake. As we had only paid for 3 (over 40') i told them to leave the small one and take the big one but they left the largest and heaviest 66'.

They then called and offered to take it for £37 cash, that's a nice little fiddle on the side...

Considering 2 garden tables were paid for on the order i actually only ended up needing 1 there could have been some kind of compromise here.
They had No packing materials WHATSOEVER!

They have damaged furniture and scraped newly applied wallpaper, also chipped paint. I do have photographic evidence of this. If they had understood and followed my instructions this wouldn't have happened. I even told them to take the empty drawers out of a chest so it would not catch the wallpaper but they just went ahead when i was in another room.

In both houses they had used the bathrooms without asking any permission and urinated all over the seat and floor area. I believe because of their attitude the they had done this on purpose.

I genuinely think this was the first house move they had ever done. One of them actually pointed to a normal coffee table and asked me what it was.

My electric bed was brought downstairs without the 2 bases being separated, i told them it was very heavy on the order form and all they did was complain and because they didn't carry the base parts separately or let me know when the bed was going as requested several times they have trapped cables that operate the motor as well as other damage to it and now it is inoperable!
There were some pieces of the bed mechanism which came off during the rough man-handling of the frame. I have no idea where the parts belong.

This bed alone cost well over £1000 and was used every night by a disabled person. NOT NOW! Thanks a lot!

They knew the sizes of furniture when the order asked for them but arrived in a van that was obviously too small, this meant they had to do a second trip, they disappeared for 5 hours and finally finished at 11.30pm.

There were no calls or texts offering an explanation for their absence at all. It was only when we went on the 'chat' and had messaged a customer service representative that they called after she said she would contact them. We thought they had run off with our medications and goods so it was extremely worrying.

I chose this company because of the glowing reviews from other customers on the internet.

I felt really stressed out disappointed with their general unwillingness to do their job correctly.
I wish i could give zero stars. I'm totally dissatisfied with their service.

Would i recommend these 2 cowboys or this company? NEVER

Update:
I have now provided photographic evidence of most of the damage caused to Anyvan.com.
Yesterday I received an offer from them for the paltry and insulting sum of £140 for the damage caused to my home and furniture!

£140 won't even cover the cost of a technician to review the damage to the motorised bed mechanism.
Because of their workers lack of care, training and expertise in the job, a registered Disabled man can no longer benefit from the use of an electric mechanical bed! The bed is completely not usable or fit for purpose.
There has been no offer to repair or replace the bed. It's disgusting customer service from Anyvan.com

Tomorrow I am seeking professional advice and direction from my legal representative. I am not accepting £140 compensation.
I will seek a true and fair amount to cover the irresponsible damage caused by Anyvan's employees.

This is a true and factual statement about our experience using any van.com

Mr Paul Harris and Mrs Patricia Newbery

Reference: AV 553 5399

I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, AnyVan informed me that they will be 1 hour late outside the time-slot range and then 2 hours late.

Due to them being so late I missed my train and other transport so I had to get last minute tickets that cost a fortune in order to get back home.

I called, and the customer service person had a lot of attitude. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was What did you expect? To read you 3 pages of terms and conditions over the phone?

Well, yeah? If it is so important to follow them, then they should let me know over the phone to what I agree on!
And her defense was that they sent an e-mail with a link to the terms at the bottom of my receipt... AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after.

And then she mocked me like Wow, don't tell me that you actually read the terms and conditions every time you buy something online.

Just a horrible company, with no courtesy, no accountability, and very bad employees and customer service.

AVOID!

BORDERING ON CRIMINAL! A total shambles from beginning to end and ANYVAN's infrastructure is dire. AnyVan have no other method of contacting the service provider than you the customer, so when there's a problem (and believe me, that is HIGHLY likely and if you're VERY lucky there may only be the one, unlike me who had 2 full weeks of hassle and NO SERVICE WHATSOEVER!) they have no way (nor desire it seems) to help you. The only thing I can say that I got for my paid up front money... despite the fact the website informs you that you don't have to pay in full until the job is completed but by the time you find this out, youve already parted with a £10 deposit... was wall to wall frustration. The whole set up was totally unprofessional from beginning to end. I opted to use 'Roger's Removals' of Blackpool... not the cheapest option but the one who pledged he could do the job on the day required... Parcelforce would have been cheaper in reality. In total I lost the £35 outlay plus the brand new microwave (£65) that was supposed to be delivered back to me, a return that I had already paid out on and had to write off in the end as a direct result of Anyvan and Roger's Removals failures. Fortunately Paypal refunded me the £10 that Anyvan charged me but refused to return, despite the disgusting treatment metered out by them. I will never, never, ever use this bunch of cowboys again and strongly recommend potential future users to think long and hard before investing into this set up... put a match to your banknotes instead... at least that way, you will have something to see for your actions and it's less painful than banging your head against the wall!

To call these people cowboys would be an insult to real cowboys turned up in a tatty Luton van with the front bumper hanging off playing ultra loud music smoking, fag butts left on the drive I had to tell them to turn the music off as it would upset other residents. Not a good first impression one pretended not to speak English at first. Right from the off it was clear AnyVan didn't want to be there. They proceeded to load some items then got stuck with the sofa at the front door. This is when I realised that instead of paying £500 for professional removal men I had been lumbered with two witless morons. This is when I informed them I was calling any van to complain. The first person I spoke with at any van was no use at all promised to speak to the company and sort it out and call me back. That never happened. What did happen was that these guys boss called me I told him what I thought of his employees and their unprofessional attitude, he said he'd speak to them kept calling me mate and had absolutely zero customer service skills. By this time I am in full panic mode so I call any van back and talk to Tony on customer service, Tony is an absolute star he offered solutions over the phone so I could remove the front door to get the sofa out, solutions which I would have expected the so called professional men they had sent to offer. Tony saved the day but that didn't make up for the lack of professional standards or attitude from the two removal men. The van they bought had just a dirty worn floor to which the soft furnishings were unceremoniously up ended on and to add insult to injury was not large enough to get all our belongings in and some had to be left behind, it's a good job we weren't moving far away and this despite being charged almost £500 for this service. Off load was slightly better as I sensed they saw the end of the tunnel. However after they had scarpered I noticed damage to a chest of drawers and a king size mattress all in all a terrible experience. I selected any van because of the trust pilot reviews however if any van want to maintain their brand status they need to check their contractors standards and practices as this particular company fall well short of any professional standards and any form of customer service. Please please do not subject any more of your customers to this terrible company

We were moving house and chose Anyvan.com because of the great ratings AnyVan had on review sites.
They were very easy to book but that is everything went downhill.
They would not let us speak to our moving team directly and we had to go through them.

They estimated that we would need 40 boxes plus our items of furniture. They also said it would only take 3 hours to pack our things. They did not even visit to check. My wife and I were skeptical but we decided to trust the professionals (Mistake!).

The van they sent only managed to hold 28 boxes. We did not know what we should do or what was going to happen. Every time we called Anyvan.com we were kept on hold for at least 30 mins and when we finally got through the staff were completely useless. They would not tell us what we could or could not do. They gave no instruction. They just kept telling us that they have "escalated" the case. They did not tell us how long that would take. We were left completely clueless with a car full of kids and no home with no idea of when the issues would be resolved.

It seems that when you call their job is just to empathise with you without actually doing anything. They have no power and they will never pass you on to a manager or to anyone who makes decisions. They wanted to unload the entire van and inventory the contents and it was only my wife who stopped them pointing out that this collosal blunder is their problem and they can fix it on their time, not while we have 4 children waiting.

We were just left waiting with no-one to explain to us what we should do except useless people from Anyvan.com who were happy to empathise with us but not help us.
We were distraught when their van just started leaving with a flat tyre and no explanation. We had to chase the van and find out that they were told by head office to go to Manchester (the city we were moving to) and inventory on delivery.
We drove to Manchester and arrived a few hours after they dropped off our things in the house.

They were supposed to rebuild the beds they took apart. They did not.
They also lost most of the screws and bolts needed to re-assemble them and also destroyed one bed.

When we tried to claim this from Anyvan.com first they said they would not pay out without proof of purchase which was ludicrous. I don't need to prove I purchased it to prove they destroyed it. After a few days they told us they would not compensate us for the destroyed furniture as someone had signed a form on delivery saying that all the furniture was delivered with out any damage.
None of us signed such a form!

I considered legal action but my solicitor told me that the huge amount of grief, stress and anger they caused does not constitute a damage. The destruction of the beds would amount to £500 of damages which means that I would have to pay the solicitor costs even if we won. It just wasn't worth it.

We had a total nightmare with this company.
They mistreat you and the people who can make actual decisions hide behind 30-45 minute call hold times and a layer of staff who will do nothing to help you except tell you to wait for an indeterminate time for someone to email you. All they do is say "I totally empathise with you" but they won't tell me what I should do.

An absolute nightmare.
Do not use them!

DO NOT TRUST- WORST COMPANY EVER!
Hi, don't usually leave negative reviews but I thought this may save someone a lot of stress and money, learning from my experience.

I had numerous issues with my move including the delivery date not happening WITHOUT the driver or anyvan informing me. I did not receive the services upon quotation as the service wasn't worth the £602 I paid!

Firstly, upon collection.
-There was no text from the driver 24hours to arrange a slot as advertised on your website
-No driver text on the morning collection and driver did not pick up my calls either
-Called anyvan and AnyVan had to reach driver to confirm
-Tracking service as advertised on website did not work till 30 mins before driver arrived.
-Driver Leontin on the day informed me I had different drivers for delivery which I was not told of by anyvan.

Day 1 delivery
-Day of delivery confirmed upon booking I had no call/email/text from driver or anyvan.
-I took the day off work and waited all day for delivery
-Driver did not answer my calls
-3:30/4pm, after getting through on the busy anyvan line, driver said he was not coming.
-WHY WAS I NOT TOLD BEFORE, I understand with this removal job and with a long distance job there will be delays or breakdown problems which is fine if I was called by the driver or anyvan.
-This resulted in a days salary gone and I had to buy necessities as my belongings didn't arrive. All would have been resolved if I was told.

Day 2 delivery
-The anyvan customer service assured me the driver would contact with confirmation of delivery date and slot.
-BUT HE NEVER DID (No call or text on next morning)
-Tired calling driver but no response
-No replies to messages
-anyvan line was busy multiple times
-At this point I had grounds to call the police-my all belongings were in an unknown location with no sign of delivery and I felt like this £602 had been a scam.

My boxes were delivered 6pm a day after my paid for delivery day. I was not compensated for the 2 days of work I missed waiting for the driver or the necessities I had to buy to tide me over until it came.

My wife and I live in one bedroom and due to problems with the landlord arranged to move at short notice. After initially booking with a rival for 100 pounds (driver plus one man) for two hours we felt that there may be hidden extras as we thought it would take longer than two hours.

I then booked through Wendy at Any Van on Friday 13th October 2017. We had not packed anything at the time but gave her details of mainly the big stuff including a double mattress, microwave, kitchen utensils, bedside cabinet, double wardrobe, chest of draws, dressing table, a filing cabinet, a TV, a foot rest.

I pointed out very clearly that I did not have everything packed so could not say exactly what we had but that a transit van would be enough. At no point did I say that my stuff was limited to the above and the information that I gave Wendy was at best a guesstimate amount.

Two drivers of eastern European origin eventually turned up. I showed them my room and AnyVan immediately started shaking their heads and started waving a list at me. I can recall the list stating most of the above but also saying one box of clothes and a double bed.

Now I never said it was one box of clothes as my wife and I have a lot of clothes, neither did I mention a double bed but a double mattress. In terms of the clothes I had already packed them into my car so they would never have had to touch them in any event.

In terms of the double bed, this was also not the case as I said a double mattress. In any event if you take off the double bed then the boxes could have been taken in its place. I pointed out that this was a mistake and that we needed everything to be taken.

Both guys from the moment they walked in to our room did not look remotely interested in helping out, or finding a compromise solution. He refused to accept that it was possible that the company themselves made a mistake in terms of not accurately writing everything down.

By this point our flatmates were also with us and one of them tried to talk the driver into moving us even begging him but the driver would not budge. My wife and I together with the other flatmates even offered to help load the van as a compromise solution. The driver said no. At this point one of my flatmates then had a go at him and the driver then refused to take anything.

We pointed out that he was just another tenant and that he should just ignore him and that we were the customers and that we had paid 200 pounds and that he could not just leave. He then said that he would have taken the extra stuff for 50 pounds but that he would not charge us 200 pounds in cash to take all of it. This to me sounded like blackmail.

He then tried to drive off but I refused to let him get into the van and he then called the police. The police turned up and asked him why he could not just take the stuff. The police came and we explained the situation and they initially pleaded with the driver to take us and asked why they could not just take everything and the driver said he would have to take pictures.

I immediately told the driver that if they left without taking the stuff then I would be asking my bank to refund the money on the basis of non delivery of services and also spoke to my bank. Seeing the police there he started acting all tough and the police then told both of them to get in the van and just go and informing us that it was a civil matter and than no crimes had been committed.The police did give us a CAD number regarding the incident.

When this whole thing kicked off I did speak to a lady on the phone who seemed to be adamant that it was us in the wrong and not the drivers. The phone then cut off. She called back asking what I had decided to do saying that the company do not refund for cancellations. I said that I was not cancelling but that if I was only going to get half of the stuff delivered then I wanted my money back. I then cut her off.

I then called and spoke to Charlotte (before the police came) who stated that this whole thing did need to be resolved and that she will try and speak to the driver. I said that if he is not willing to do it but someone needed to. I never heard back after this from anyone and when I tried called the company I was kept on hold with no one answering the phone.

I called my bank after the drivers left and they informed me that the money had not yet left my bank but that once it has left my account I need to call the disputes team and they would put the money back into my account promptly (to save me from struggling financially) and raise a dispute with the company, so refund me and then raised a dispute on the basis of non delivery of services. They said I would simply need to fill out a declaration of truth as to what happened and that the disputes team will take care of the 200 pounds.

After the drivers left I had to ring around friends and arranged someone at short notice who not only came but cleared my room very quickly and also took my motorcycle away too for 220 pounds. The bank did refund me the full amount after 5 days but the whole things has left a bad taste in my mouth.

In the past I have never used a removal company and the experience I got from these two drivers was just hell. They came across as crooks who just wanted as much money as possible but without having to do the job. Despite this whole thing the driver had a big grin on his face as if my wife and I were mugs and had no rights.

I work in a law firm in Wimbledon whilst having a law degree. Under the Sales and Supply of Goods and Services Act 1982, it is a civil offense to take money from a party and then not provide a service. Both of the drivers never wanted to take our stuff in the first place and I would have expected a lot more from a removal company.

I am 40 years old and have osteoarthritis in my knees and in the past have always simply gone to cash and carry or local store where I knew a person had a van and offered them 50 or 60 pounds to move me and they have done so promptly. With me moving from Ilford to Epsom I knew it would cost me a lot more and I cancelled a 100 quote in order to go with any van only to not receive a service.

I will in future either move things myself or go through friends and family and will never used any van or indeed any other company again.

The drivers do not work for the company directly and whilst they have English staff answering the calls, the people working for them are mainly low paid Eastern European staff who have no sense of customer service and are self employed and bid for jobs.

The drivers wanted to go to their next job without even completing what they were paid to do first. One more thing if you do use a company do not pay in advance.

AVOID!
Lying drivers, poor customer services, do what AnyVan can to wiggle out and not take responsibility for furniture damage claims. DON'T USE, DON'T TAKE THE RISK. THEY DON'T USE THEIR OWN DRIVERS AND USE 3RD PARTY Inividuals/companies. This company is NOT registered on any of the Ombudsman schemes there you DO NOT HAVE THE SAME PROTECTION. FIND A COMPANY THAT IS A 'REALLY MOVING' OR PART OF 'R. I. O. S' AND DON'T MAKE THE SAME MISTAKE WE DID.
First off, we had our house move booked for between 2-4pm. The drivers didn't arrive until 5:20pm! I watched as they rushed to take my furniture out of my house, knocking and bashing it against almost every wall on their way. At one point they turned my £1,100 sofa bed on its side causing the mechanism to fall out onto the pavement outside breaking one of the feet and gauging the frame. I even had to go and help them to put it back in as they struggled to keep hold of the whole thing but at this time I didn't notice the extent of the damage. They then took my furniture to our new house where my partner was waiting. At this point they scraped the arm to the same sofa a cross a wall causing staining to the arm. By the end of it all, we had a damaged wardrobe which was inside the door to the frame (God knows how they managed it), they cracked and broke my sons cotbed and also the sofa-bed as mentioned above.
Extremely unhappy, I emailed the company and filled in the relavent details on their claim form. After not much time at all, they came back to me and told me they had reviewed the case in full and in similar words, "the drivers don't recall any damage, the vehicle was more than big enough to fit all of your furniture whilst being strapped safely inside. And unfortunately as you don't have pictures of the areas of furniture that are damaged PRIOR to the damage, your claim is unsuccessful"... Now I'm not sure who takes photos of underneath their sofas, under their children's cot beds or the inside of their wardrobe frames but surely you cannot expect people to do this? I have emailed several times now and all I get it basically, "sorry we are just the mediators/middle men". The fact that witnessed as they recklessly knocked and banged my furniture against the walls both inside and outside my house and at one point, was even forced to help as I watched them drop the sofa bed mechanism out of my sofa, causing damage to arou d £1,500 worth of furniture, and then to be told sorry, there is no evidence and the drivers said "it didn't happen" makes me very annoyed. Like I said, gamble at your own risk but if I was you, I'd pay a little more and get a proper service with a company that is regulated. Oh and they didn't wear masks or gloves!

If I could I would give them 0 stars. The worst experience ever. Please don't book with them - extremely bad business and customer service. I have booked their van to pick up my stuff. The van arrived on time - although huge for just a flatshare. When AnyVan arrived at my new place, they just told me that they cannot bring my boxes to my new flat because there is no parking on the same side of the street?! This is London, such things are rare. Furthermore, in the era of the internet, google maps and GPS they did not check if and where is parking available. The driver got fined (£110) and it took him more than 30 min to get in touch with the Anyvan. Then they finally called me to tell me that they cannot deliver my stuff because there is no parking on the same side of the street and that the drivers will just bring my things into some storage place for which I will need to pay - and when they notify me where it is and when I pay for the storage, then I can take my stuff. WHAAAAT? Simply unbelievable. They even told me that a customer needs to arrange parking (and btw my building is a newly built and many people got their stuff delivered without any problems) - which is not true because when I called them to ask for that they told me that all is OK and I should not worry (that conversation with the Anyvan agent was taped). So basically, they took my money and they wanted to drop my stuff into some bad storage who knows where and at which price and leave me to deal with that. Luckily a man living in my building arrived and told the drivers that they can park in front of our garage to unload my things and that he will help them (so, the drivers had parked at the wrong place). The drivers did not want to do that until I paid £110 for their parking ticket and then just unloaded my stuff on the ground floor and did not bring them to my flat. They even told me that I should have mentioned that the garage doors are not tall enough for such a van. Again WHAT - nobody even asked me anything about that when they were taking my money. Terrible. Awful company. If you want to waste your money, lose your stuff and then carry it by yourself - only then booked Anyvan.

I decided to go public with my experience of dealing with Anyvan to deter anyone suffering with our experience.
FIRSTLY DO NOT BOOK WITH THEM. AnyVan ARE UNRELIABLE!
We booked a house removal with anyvan between South of England and Kent. The day before the house removal, the driver John contacted us to say he will be with us at 6pm. We told the driver we booked the removal between 8AM-12pm and we cannot move at this time, as we need to collect the keys from the letting agents and it will be dark and there is a long steep staircase with no outside lighting. We checked our booking confirm and it confirmed it was booked between 8-12pm. Our booking call was listened to and at least they admitted they had messed up our booking time.
We called up anyvan on Friday evening before they closed and spoke with Abbie, and told them what the driver has said, and was told I will receive a call-back shortly even after they close their inbound lines. WE NEVER RECEIVED OUR CALLBACK.
I called back at 8am, the lines were shut and did not open until 9am. The automatic message advised their opening hours was from 8am and was shut. BOTH CONTRADICTED EACH OTHER.
We called back several times throughout the morning for an update about when the driver will turn up, we spoke with Anne- Marie, Vicky, Emma twice (she was also rude and refused to get a get a manager even after requesting over 5 times). Emma also told me, they have over 40 jobs alongside mine which is unallocated (she was trying to make me feel sorry for them).
We finally managed to speak with Debbie (one of the managers). We told Debbie the awful customer service we have received so far from the business. After twitching our thumbs for several hours and 12pm passed, Debbie called back to say they cannot find another driver to do the job and it is unlikely to happen, but she was trying her hardest to find someone.
We then received a call from Nick who we understand to be one of the transports manager. Nick advised the driver is with us now and we have 30-40 boxes more than we booked for. I advised the driver is not with us and in fact, we have no boxes and only furniture. The call was terminated with Nick as he clearly had the wrong customer!
She then called back to say John our original driver can help at 6pm. We advised this is an unacceptable time to move in the dark, and we if we wanted to move house, we had no other option. We agreed. John did not turn out until 7.30pm and we did not arrive at our destination until 11pm and we were still unpacking at 11.30 pm.
I called anyvan today (12/03) and insisted on speaking to Debbie again. She advised she is prepared to offer me £50 refund. I refused and requested this complaint is escalated to the complaints department. We are waiting for contact with an explanation for the appalling experience and reasonable compensation.
Throughout my whole experience, I have learnt that anyvan takes booking for customers, drivers then bid on the booking and can allocate jobs to themselves.
My driver John allocated to many jobs to himself and bit off more he could chew. John did not read our instructions for our job nor did anyvan communicate our instructions. It was clear anyvan does not manage drivers and the amount of jobs they allocate to themselves.
We have been told throughout each day, many jobs remain unallocated and anyvan will contact you to say your job have been cancelled. After speaking to Debbie and other staff, this seems to be acceptable to them as a company and their work ethic. Throughout my experience, I have made to feel awkward for complaining and for calling up several times for an update. I have requested an explanation and comment from anyvan which we have yet to receive.

I would AVOID AnyVan at all cost!
I used AnyVan recently to remove my property and after the removal men left my property I unpacked my items and when I turned my TV on I saw a black line and internally cracked screen. Apparently the van men have mal-handled my items and damaged my TV. I contacted AnyVan and I was told that their basic insurance don't cover damages and that AnyVan cannot do anything about it.

Basically anyvan insurance is for FIRE, LIGHTNING, AIRCRAFT; EXPLOSION AND THEFT caused during transit and does not cover for damages.

As you can see the basic insurance you get when you use AnyVan does not even relates to their main RISK activity which is DAMAGES to people's property, which is absolutely ridiculous, and in my opinion is FRADULENT!

AnyVan came back to me to say they have signed POD confirming that not only the delivery was competed, but that the items were delivered in the same condition. Now tell me when the Van men delivered the items to your home do you ask them to site somewhere while you unpack all items to individually check them for damage? Offcourse no one does that, but Anyway would want to hide under this that you have signed a form that you have received your removed items in the same condition. This is to me a very fraudulent and abuse of power.

So when you use AnyVan you should know that your items are not covered unless you are carrying an AIRCRAFT(It would be interesting to know how many Aircrafts have been removed by AnyVan) unless you are willing to pay extras for their high premium insurance.

I would not recommend AnyVan to anyone to use. As you can see they offer no protecting to your items. One would expect them to at least put measures in place to protect clients items during transit against damages. I would stay away from Anyvan and use local removal companies. I own a blog with reasonable monthly views and I am now considering making a post about this company. This is not acceptable!. This is a verifiable order and I have posted my order no for them to confirmed. Use local delivery men, those you know and can trust.

I wish I'd seen some of these reviews prior to booking! I thought by using this company I was doing things properly for my move as AnyVan weren't cheap.
Initially they hadn't recorded the booking yet the website said 'congratulations you're booked in' so on the morning of the move I chased this up. They promised faithfully that a van would be with me that afternoon but got no apology. By 4pm (they said they work until 10pm)my buyers were waiting to move in and I was now sat in their house with my belongings and no van. When I spoke to AnyVan they'd done nothing then told me no one was available until the day after so now, embarrassingly I was holding up the whole chain from moving. I was expecting a Luton sized van or larger for my itemised belongings and stressed this on both occasions so when a Mercedes Sprinter turned up to move the contents of a 4 bed house I knew it wasn't going to fit but was assured by the drivers after inspecting everything that it would. By lunchtime they had filled their van and I still had half my belongings in the house - I spoke to AnyVan again who told me that without paying a further £500 I couldn't have another van & they didn't think they had one until 2 days later anyway!
Thank god for good friends who hired a large enough) van on my behalf, drove 200 miles to get me, packed my stuff & delivered me to my destination, as it was midnight we just wanted to empty the van & go to bed but the carnage that greeted me at the new property was unbelievable! I couldn't even get through the door! They'd literally thrown my stuff in. It cost me another £300 to get my abandoned stuff to the new house and a couple of very tired friends. Never, ever again!

I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself.

The driver lost a supporting beam for my table in the move. When I contacted the company about this, AnyVan said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered.

I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without.

I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action.

It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer.

All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.

Unrealiable and misleading promises. Look for an alternative!

I booked a transit from Milton Keynes to near Bournemouth, for same day' delivery. It's a simple route along which I assumed the driver would add a few pick ups and would be easily achievable.

NOT SO!

The driver collected my goods at 9:00am. That morning he did not accept any of my calls and the tracking system online was not working.

At 13:00. I received a text from the driver claiming up to 6 hr delays on the M5. Could he drop the item three days later! The M5! What kind of a route is that on the opposite side of the county! Even without delays, that was almost unachievable. I checked the live traffic reports online. No reports corroborated heavy delays. I sent a text back and explained I'd paid for a one day delivery, I'd lost a day's pay by taking time off work, and was not available the following week. Please deliver.

At 15:00 I got a 2nd text from the driver, " I'm stuck in traffic near Exeter". EXETER! Now this really was getting ridiculous! The driver said he wouldn't be able to deliver today.

I then made several calls to Anyvan customer service. AnyVan confirmed my item was too far away to be delivered. I was NOT entitled to any compensation because the initial booked route was over 100 miles away' (read the small print) even though by routing via Exeter, Anyvan had added an extra 160 miles. I ask, who's fault is that?

With no option, I forced to wait for an early morning drop-off, the next day. I informed Anyvan I had had an appointment that morning and so was promised the delivery would take place before 8:30 - 9:00 am. Not sure if the driver or Anyvan made this promise.

The next day, 9:00 came and... Nothing! At 9:30. I sent a text to the driver. NO RESPONSE. Tracking was again not available... or not turned on.

9:35. I called Anyvan who couldn't, contact the driver either. I later recieved a text from Anyvan saying the driver would be with me by 10:50.

The driver Funalky arrived at 11:05.

It turns out that the driver is not responsible for setting a route. It is Anyvan.

The claims made by Anyvan and the reliability of the service are just not fit for purpose.

I used AnyVan to move home. The time slot we had chosen was between 10am and 12pm. At 11am I used the tracker to see where the driver was and he was over 2 hours away. When I called the office to find out what was going on, AnyVan said the original driver had cancelled. I did not find this out until I called them, they did not call me to let me know.
By 1:30pm the new driver had still not arrived. I needed to collect the keys for my new property before the estate agent closed at 4pm. The estate agent was 1.5 hours away so I had to ask my Dad to drive 1 hour to the collection point to wait for the driver while I went to collect the keys. When I had collected the keys at 3pm I used the driver tracker again to see where he was and it said there was no driver. I once again called the office and they once again told me that this second driver had also cancelled. Again, this was not communicated to me until I called them.
A driver eventually turned up to the collection point at 4:45pm, 6 hours and 45 minutes after the start of the original collection window. It was nearly 8pm by the time the items were delivered.
When I spoke to AnyVan they said they don't know when a driver has cancelled but were satisfied that this had been communicated to me. But it was only communicated to me after I called them.
They also believe they arrived within the time frame because at 3pm when I called, they asked if I still wanted a driver that day and would 6pm be ok or I could cancel. At this point my stuff is all packed up and I have collected the keys to my new flat, I had to move that day, of course I was going to agree to that.
After making my house move infinitely more stressful and causing my Dad to have to take time out of his day to drive an hour away to wait for the pickup, and arriving more than 6 hours late from the original pickup time, I was offered £3 as a refund.
Needless to say I will never be using AnyVan again.

Anyvan, I have noticed you have taken so many of your customers money (including mine) but refused to provide the service. So much that a petition has been made called 'Anyvan- Stop Cheating your customers'. The stealing needs to stop, if you can't provide the service you agreed, a refund MUST be made. No excuses! As stated by trading standards you must refund and compensate me for the damage you have caused me.

I booked with Anyvan two months before my move to secure my booking. And on the day of my move no one turned up. I tried chasing up Anyvan all day, and AnyVan just said they'll get back to me. They eventually did saying they can't do it today, only tomorrow now. I said I need to cancel and request a refund, which they refused the refund in a very rude way.

I had to submit a complaint regarding this, and 'Charlotte Collins Woodford' was very insulting towards my unacceptable experience, and very sarcastic. She didn't even listen to a single word I said, and had zero understanding of what went on.

I then had to submit a formal complaint, and 'Jordan Grimsley' was equally as shocking. He also didn't listen to a word I said, and had no idea what happened to the driver that day.

An unacceptable experience. How can you take someone's money if you refuse to do the job they paid you to do?

I had to cancel this and in the end I got a local removals company to help me out. They were brilliant.

Name: R Cottis
Booking number: AV 6384104

Do NOT use if you wish to have expensive items moved. AnyVan have destroyed my £1300 electric reclining sofa and accept no responsibility for the damage as there was no evidence of it working immediately before hand. Terrible service.

I chose to use Anyvan based on a personal recommendation, to move a £1300 reclining sofa across the road from 4th floor flat to flat. I was initially surprised at the price of £149 which was high considering they would not even need to use the van (as it was a 30 metre walk). What I did not realise at the start, which they should make much more clear, is that the company Anyvan are agents and will assign a bloke with a van' to your removal. I guess your experience of this company depends on which bloke with a van' you get. The people with vans are all self employed and the van which turned up was white, and had no company logos on it. This is important to know as if there are problems, Anyvan wash their hands of everything and simply pass on your emails/phone calls to the bloke with the van' and it is up the them if they accept liability/responsibility or not. I later found out that in the terms' which you accept when you place your order, demotes you of any power when it comes to resolving issues.

My sofa was moved into the new apartment (due to being in isolation I could not keep my eye on them). After the workmen were moaning about how much they get paid from Anyvan, I decided to tip them £30 I regretted this later. After they had left I realised the end of the sofa was badly damaged on one end, and the switch which controls the electric recliner was broken and it no longer worked. There is damage to the switch, wires and possibly motor. To damage it this badly it must have been dropped/stood up on its end with force, or spun on its end with all the weight on the switch. Absolutely no care was taken.

I instantly reported this to Anyvan with pictures of the damage and a video of the reclining function not working expecting them to send an engineer or arrange for a spare parts or something?! I received a reply the following day stating, the men with the van accept no liability for the damage as there is no evidence of the condition/functionality before the removal. I then sent a picture, with proof of the date taken, of the sofa fully reclined 2 weeks before the removal, which I thought would prove the functionality. No still the same answer. After several emails back and forward I realised I was getting absolutely nowhere. I was and still am infuriated.

I now have to organise an engineer to see if it can fixed, which will be pricey, then buy the parts needed for the motor.

It is ridiculous that Anyvan ask the men with the van if they accept liability. If there is damage, liability should be forced upon them if they are representing their company. Or Anyvan should take some responsibility for their shoddy, heavy handed workers. I am now also assuming any sort of damage to any furniture would go through the same process Why would they accept liability?! Unless there is evidence of the condition of the furniture on the same day. Even then I'm sure they would make excuses to get out of paying for any damages.

To sum it up I paid £149 for 2 blokes with a white van to destroy my £1500 sofa.

Oh, they did refund me £20 for the inconvenience.

Any van cancelled my move minutes before their deadline. AnyVan called me and said they would find another driver in the next few hours. No one bothered to call back to say this would not be the case and they left me waiting when no one showed up and I could not get through to them on the phone. When I finally managed several hours later, they promised a van to be with me between 8-10 the next morning. The new tenants where due to move that morning so they had to pay extra to delay their move.
The next day they failed to show up again, and again no one bothered to contact me. I phoned them and they said they could not allocate a driver but someone would be there that day to move me. At this point I hired another company as had to be out of the house and did not believe for a second they would show up. Surprise, they did not. Again no contact.
Onto the third day of this, I had moved the previous day with a lovely reliable company. I phoned up anyvan and asked for a full refund and explained the situation. They had the audacity to tell me I had agreed to move on this day, three days late! I explained that I certainly had not and that no one had even been bothered to contact me whilst this was all going on. I've had to contact my bank and start a dispute to get my money back off these people. I've also had to contact trading standards and contact my solicitor to start legal action against them to recoup the money lost in my time and the moving bills of the other company and on behalf of the other tenants who where forced to pay a cancellation fee for their move and then pay to hire the company again for a different day.
Moving is stressful enough, don't make it worse, use a different company!