Appliances Connection

We purchased two high end appliances from them during a sale. Based on our following experience, I would advise to stay clear. By the phones calls that pursued, I would conclude this is an India run fast make a buck sales setup,

The order was placed late one evening well past working hours. The next morning we found out the $550 microwave wasn't going to fit our new cabinets so I called them (very early in the morning). I was told it was too late to cancel because it had already shipped and at a distribution center, which I know was impossible given the time frame. I asked about cancelling it in transit so we didn't have to mess with a return. Appliances Connection said they could do that but either way it would cost us to cancel. With no other choice we agreed. Weeks went by and still no refund. I kept calling and kept getting the run around. Finally well over a month had past and I called our credit card company and asked them to step in. We were refunded, minus a cancellation charge.

The second appliance we ordered was a Summit two drawer refrigerator/freezer. We weren't home when it was delivered. We looked over the box and it all seemed fine so we didn't open it until two weeks later when the remodel was ready for it. Before we even took off the blue wrapping, my husband found a dent in the side. That wasn't even the worst of it. When the top drawer was pulled out, it wouldn't go back in. Once again I began the calls to get help. One promise after another and nothing resolved. I bought it from them, but they are not standing behind it. They are telling us to work with the manufacturer to get it fix. The other option was to pay for a second one, at over $2K, and after it was delivered they would remove the old one and credit us. Not only do I not trust them to do that, the item is on back order and who knows how long it would take to get. This is still not resolved, and they have washed their hands of us, so we'll see if we need help from the credit card company again. Did I mention that early on their solution to this problem was to give us a $50 in store credit?

Any good reviews about this company were purchased or dumb luck. First thing Appliances Connection do, even before they ship the item, is offer a 10yr warranty if you do an on-line reviews that day. Besides that, here's my experience.
1-During the purchase process on 8-28-17 they estimate a 9-6 delivery.
2-Immediatley after the purchase is finalized, it changes to 9-14 (+8 days).
3-You have no choice but to use their delivery company. I find out later, they don't service my state so they send it to a third party delivery company 360 miles from my city. We get dozens of LTL shipments to the national lab near my home and they choose a delivery company 360 miles away?
4-Shipping finally calls me and offers a date (9-20)--one of two days that week I can't make. They promise to call me back with one of the other 3 days that week or all the days the following week. I never get a call back.
5-After attempting to contact shipping the next week with no response other than "we'll look into it", I contact ApplianceConnections customer service on 9-23. (Try not to laugh)-- ApplianceConnections responds by e-mailing the exact same general customer service e-mail account I had been using. I immediately tell them I want to cancel, they ask me to wait 24 hrs.
6-After 24 hrs (9-24), no delivery date. After 48 hrs (9-25), no delivery date. On 9-26 I finally get a delivery date of 10-4 (if you're counting, that's 30 days after their original estimate).
6-Again, Wednesdays are not good just like last time. I can arrange to have someone there after 2:45pm. I get boiler plate responses from both appliance connections and their shippers (delivery between 1pm and 3:30pm) and they could deliver it a week or two later (so maybe +37 or +44 days?). I know how LTL works (I just requested it dumped at the curb) but I'd think with such tremendous delays and weeks without responding they'd conform slightly. I guess not.
7-finally cancelled and was offered a partial refund. Partial. No wonder this company gets such horrible reviews.

We ordered a fridge on Dec. 13,2020. The AM trucking company tried to deliver it to us Dec. 28th with out any prior notice. We requested redelivery through Appliances Connection and directly through AM trucking. After days of waiting on hold and calling AM Trucking & Appliances Connection multiple times, Appliances Connection finally gave us a reschedule date for January 13th (keep in mind the fridge was sitting in the delivery terminal only an hour away for these 2 weeks). When the fridge finally arrived it was damaged. Dented door handle, and the front window panel button didn't work or latch. We were not going to accept it in that condition. We called the next morning to see about getting a replacement and we were told there were none in stock. So then they said they would get the damaged fridge redelivered to us and will order the necessary replacement parts. We heard nothing from Appliances Connection, so again, WE had to be the ones to get the fridge back on the AM trucking's route schedule for January 19th. And of course, they never showed up! They messed up AGAIN. Then we see on the website there are 6 of these in stock. I finally get ahold of a manager (NY location) to see about ordering a new one and he says they have all been spoken for from people that ordered them in December. HELLO? So did we! He basically didn't offer any help other than saying he'd get the replacement parts ordered which by this time I did not believe was going to happen. They couldn't even get me the damaged fridge redelivered to us in a timely matter so we could at least have a fridge while waiting for parts, which we have been with out for 4 weeks. We ended up canceling/getting a refund which we should have done from the start. Of course that is the easy way out for this company and I asked for some form of compensation for making us deal with this crap for 4 weeks and still end up with no fridge and the manager HUNG UP on me not to mention didn't say sorry for this mess once. This company messed up multiple times and wont take responsibility for it and completely disrespects their customers. What a joke.

Please read reviews prior to ordering from this company, I wish I had. Ordered a 48" Broan Range Hood $1,100.00. Arrived in box that look undamaged (same as many others). Even after we took the top of the box off it looked fine until we preparing to install and looked at the underneath which is severely dented and also appears to have manufacturer defects. I was unable to lift item on my own and shippers didn't offer to help.

Within a few days I contacted them about the damaged, defective item and waited 6 days for them to contact me about complaint. When Appliances Connection did they were verbally abusive and threatening ( I don't scare easy – I fight back). Told them I would be contacting New York AG and Maine AG. Aaron told me to go ahead as they were friends with the New York AG, which might explain why this company has gotten away with these tactics time and time again.

Aaron told me I was going to have to pay to ship it back – are you kidding me – you send me crap and I am supposed to pay. Try that with someone else Aaron. He told me he was a Brooklyn scumbag and that they knew how to "handle" people from Maine – what in the hell does that mean? That guy came up to Maine and approached people in this manner and he would leave with his tail between his legs – yes, I am sure he must have a tail. I have purchased many items throughout my life as we all have, but have never encountered anyone so abusive, rude, crude and so many other adjectives. I hung up on him as I do not deal with trash.

He called me back and said I would not have to pay for shipping and the item would be picked up and replaced at the same time but I would have to pay for item again – yes all
$1,100.00. Never heard of such a thing and I have returned items before. He told me he would send me an email with instructions on how to give them my cc info. I told him I would be looking for it to hand over to my brother who is an attorney. Guess what never received that email. My brother by the way said "no way" and agreed the AG's need to be notified which will happen first thing Monday morning. It is appalling that we allow companies such as this to operate in our country. In my opinion they need to be shut down and quickly. There are so many reviews that are so similar in problems and AP tactics (too many to count), please do yourself a favor and do not order from this company or you too could become a victim.

I've never given this low of a rating before for anything but if I could give zero stars I would. Purchased a Fisher & Paykel dishwasher back in August 2020. Decent price. Said Appliances Connection had it available. Paid extra for an upgraded hose kit, 5 year warranty, and installation. Whoever this company uses for shipping is really bad but that's another story. Waited a month or two (was being patient due to COVID). Finally arrived at house. While workers are plugging it in (they didn't bother to install it regardless of the $149.99 we paid for install) I check the packaging and then checked the model number on the actual unit. They sent us the wrong dishwasher. Delivery guys said wasn't their problem & left while I was on the phone with appliances connection. Appliances connection said that I was "lying" & that they had sent the correct unit. After a few minutes on hold the woman informs me that it's not their mistake & that the manufacturer sent the wrong one. They then try to get me to accept the wrong dishwasher for a $100 credit. Interesting because the dishwasher we purchased was $100 more than the one sitting in our kitchen. I say no. They they offer a 5 yr warranty- I said no as well as we had already purchased this option for $179.99 when we placed the order. I had to demand that we get the dishwasher we had ordered & had already started paying for (used their credit card to get 0% interest rate).

This company refused to send our correct dishwasher until the unit sitting in our house was returned. We had the option of paying for both of them & then would have had to wait to process the return once the wrong dishwasher was received back at their warehouse. I didn't trust these people anymore (especially since they had called ME the liar!) so I said they could ship the correct unit after they picked up the one at our house. I wasn't about to pay for two dishwashers. Getting this dishwasher picked up from my house was a whole other process/fiasco that took a few weeks. They demanded the packaging that came with the first unit which we still had luckily as the delivery company had strewn the trash all over our kitchen and left it. Glad I saved it. I also returned the hose kit as the dishwasher we purchased already came with a built in kit specific for that washer. This company knew this but decided to milk us for the extra $ and unneeded kit anyways.

Fast forward another few weeks(2 months) and our correct unit comes in. Shipping company is the same but this is the first time we have a competent person. Hallelujah! He has restored my faith in humanity. He knows how to install a dishwasher. He levels it, screws it into the adjacent cabinets, and test runs it. A master at his craft. I'm extremely happy. He takes the hose kit with him & says he will send back to the company-yes, this company sent us yet another upgraded hose kit that we didn't need but were charged for anyways.

I did call multiple times to try and get this issue resolved and each time speaking with someone at this company was just as frustrating as the previous interactions. Their service/help people were incompetent and downright rude. At the conclusion of this whole fiasco they told me they would give me a credit for our problems. As in a credit to our account. Nope, we got a $25 credit to be used towards a future appliance purchase. Needless to say it will never be used.

Total purchase price with extras: $1881. 04

I ordered a Frigidaire chest freezer from this company that cost almost $1,000. Appliances Connection took two weeks to deliver it and it was beat all to pieces on the bottom, busted on the plastic top, and marks on the side, and it was extremely hot when plugged in. Never get anything without looking at everything and reporting damaged during delivery, this is very important and I am very thankful I did this however this company does not honor their work of refunding you anything they just lie and scam you. They scheduled a technician from warranty services to look at it, he determined it was unrepairable. He said I would have to deal with the company and fight for a refund well he was telling the truth. It has now been three weeks since he wrote the report, AppliancesConnection ignored the report sent from the company and made me obtain the report and send it in email. Then after that they promised me multiple times over the phone I could get a refund but refuse to schedule a pickup date. I have emailed them multiple times and since I sent the report where it was extremely damaged and the technician cannot repair it they refuse to email me back. When I call and get mad for them lying to me they hangup the phone, they make up excuses like the people who schedule pickups are out sick but they say they cannot email me that in a statement for proof. Very dirty company, I would NEVER do business with them. Please lookup honest reviews of them do not look on their profile, go to review websites like this to see the truth do not fall into this scam company like I did. They will rob you and scam you. I really regret not researching more reviews before purchasing from this company, stick with companies you trust do not give this company one dollar they are very dirty and do not care to scam you and steal your money and deliver you a heavily damaged item. Lastly, they delivered a chest freezer with Old Freight Dominion and it was placed vertically into the truck, even the delivery driver said it was crazy how they placed it. AppliancesConnection is as close to legally scamming people as you can get, save your money shop elsewhere. I am a verified purchaser.

I bought a very expensive washer and dryer. The installers sent by AC didn't have a clue how to install a gas dryer. Appliances Connection forgot all of the installation materials except for a dryer vent. The dryer vent was the kind for an electric dryer, a fire hazard for a gas dryer and not to code, anywhere. They said that they couldn't install anyhow unless there was a washer and dryer already there, so they could copy how the existing appliances were installed, as they were neither plumbers or gas certified (a legal requirement for installation!) Had me sign a delivery receipt and said they would be sure to inform AC to give me a credit for the $234.00 installation. I didn't get the credit. Be aware that in VERY tiny print there is something that says that you are both signing receipt AND that the appliances are in working order. (How would you know that if the guys can't install it?) Be careful. Sign the receipt AFTER delivery into your home and when you sign receipt, cross those parts out about condition with a magic marker. Write on that receipt anything they did wrong or didn't do that you paid for. AND make yourself a copy, as your copy is not that clear. AC rep said he would have to call the trucking company to confirm the installation credit. AC didn't get back to me for over a month. Actually, I had to contact them. Took me months of complaining and contacting various consumer organizations to get the refund for the shipping. Plumbers are hard to book so it was several of months before I could get a gas certified guy to install the units. Shortage of plumbers here in VT, especially during heating season. When my plumber installed the units, the gas dryer made a dangerous clunking noise. He told me not to use it to call who I bought it from. AC took no responsibility and told me to call Maytag. Maytag repairman came and said the unit had been dropped from a high place and was obliterated on the inside and because of this couldn't be repaired and this sort of damage had no warranty. AC said I should have noticed the damage and it was my fault. There was no damage evident on the outside, confirmed by Maytag, my plumber and me who received the unit.My plumber even wrote a letter stating this and the Maytag guy wrote a summary saying same. First offer to resolve was zero action from AC as I was past return period of 30 days. Second offer was I pay $150 to return the broken unit and AC would sell me another for 25% off. After having my credit company cancel the charge, contacting BBB and contacting the Attorney General in Brooklyn where the company is, the offer was that I pay $364.50 and they will pick up the old unit, as long as I agree that as "consignee" I have a shared responsibility for concealed damage. (Interesting that they are saying that there could be concealed damage.) I crossed the shared responsibility thing off before I signed the thing and, luckily, they didn't notice. I still had to pay $900 for a fancy dryer that arrived broken and then pay another $364.50 to replace it. Didn't really have a choice as I would have to go elsewhere to buy a model to match the washer. This second one arrived unbroken, thank God. I am under the opinion that most of the 5 star reviews are fake. I am sure this company will soon learn how to make their fake reviews better. I note that many of the 5 star reviews sound similar and also review OneStopCameraandElectronics and give it 5 stars. Isn't it odd that they are the same company, same owners. Today 2. 10. 2018 when submitting a different review, I saw that I had received a message from "Harold L." from AppliancesConnection dated June 2017 saying to contact him as this isn't the kind of service they provide. Oddly although the e-mail I.D. was from "Harold L." the message was from Jane. So AC hides customer service reps first names? Here; s the message, exactly quoted:
"Harold L. Wrote: -------------------------
Hello,
My name is Jane. I'm a member of the support team here at Appliances Connection.
I'm really sorry that your experience with us was not what you expected. This is not the norm for us, as we strive to provide excellent service.
Please provide me with your order number, so we could try to resolve this issue in the best possible way.
With our sincerest apologies,
*******@appliancesconnection.com"

Appliances Connection has quality appliances and their pricing is pretty good, but those are just about the only positive things to say. Their customer service is abysmal; their policies, terms and conditions are draconian and one-sided (their side, of course), and Appliances Connection really couldn't care less if you are an unhappy customer. In fact, they will go out of their way to antagonize and taunt you if you are victimized by their misrepresentations and outright lies.
My advice would be to avoid this company if at all possible. However, If you insist on doing business with such a shady organization, do NOT believe their alleged "ship" dates, in-stock designations, or availability statements. They are simply fraudulent. Appliances are difficult to obtain at the present time and Appliances Connection knows that, so they lie about their stock in order to get your order (and your money). Then they will keep pushing their ship dates by 3-5 days at a time for weeks or months. Example: we ordered a refrigerator in mid August. Appliances Connection showed the refrigerator as "Available" with a ship date of the first week of September. Then it was the second week, then the third, etc. Eventually, a Customer Service rep admitted that the refrigerator wasn't in stock and would not be available until November 28. When we pointed out that the Appliances Connection website that very day showed a ship date for the refrigerator of October 4, the rep had no answer. This was not an isolated incident. We had similar issues with Appliances Connection with respect to a dishwasher and a washing machine. We ended up canceling all three appliance orders and scrambled to find other appliances for our new house (as an aside, both Abt and Plesser's are straight up about what they have in stock and what they don't… they are both quality businesses that put Appliances Connection to shame… those kinds of retailers should get your business, not the thieves at Appliances Connection).
I really don't know how Appliances Connection gets away with what they are doing. If the NY AG's office cared about consumer fraud half as much as they do about politicizing their office, Appliances Connection would have been shut down a long time ago.

I ordered a Signature Design by Ashley sectional with wedge usb. I purchased express delivery and white glove service neither of which I received. Finally after over a month of phone calls and emails my set arrives minus the wedge which connects the sofas to make it a sectional. Two weeks later a damaged returned wedge arrives and when I call less than an hour after delivery these were the options Appliances Connection gave me Sorry for the trouble with the unit. Hew are the options that are available:

1. You can return it back on your own for full refund or exchange.
2. We can get a third party to have the unit picked up and will get you the best rate possible.
3. We can get you parts to repair at no cost.

Return it on my own shipping the wedge will cost me a few hundred dollars its a fairly large piece. Do not be fooled by the reviews on the web site I left several they only post the good ones. Stay far away from this company.

My long list of correspondence with the company

Subject: Order Status
Order #: 1284913
Summary: Order Status
AppliancesConnection (Azalea. M) (January 31,2018, 9:29 AM):
Hello Chrystal Green,

It was a pleasure speaking with you.

We have contacted the trucking company regarding your delivery eta.

Thank you,
Customer Service

You viewed this message on 01/31/2018 9:37 AM
AppliancesConnection (Jeanette) (February 2,2018, 1:07 PM):
Hello Chrystal Green,

As per our conversation I will have a warehouse search done for the missing wedge. If not found we will reorder it.

Thank you,
Customer Service

You viewed this message on 02/02/2018 11:22 PM
AppliancesConnection (February 6,2018, 8:03 AM):
Hello Chrystal Green,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 02/06/2018 8:24 AM
AppliancesConnection (Jeanette) (February 8,2018, 9:46 AM): [ANSWERED]
Hello Chrystal Green,

Great news! The pc was found they will deliver Mon or Tues. If there is anything else we can assist with please let me know.

Thank you,
Customer Service

You viewed this message on 02/08/2018 10:56 AM
You (February 12,2018, 1:20 PM):
Hello, I recieved my wedge today. It is a fairly large piece and I paid for white glove service and the packaging was left on my deck. Also the wedge seems to be used/damaged.
You (February 12,2018, 4:40 PM):
This item was delivered today at 12:45 I briefly looked over it before I went back to work after completely examining the piece it seems this item was returned/damaged. It should have never been shipped out. The bottom zipper looks old and worn partially broken off you cant even unzip it to get to the cords for the usb and electric outlets.
AppliancesConnection (Jeanette) (February 12,2018, 7:01 PM):
Hello Chrystal Green,

Sorry for the trouble with the unit. Hew are the options that are available:

1. You can return it back on your own for full refund or exchange.
2. We can get a third party to have the unit picked up and will get you the best rate possible.
3. We can get you parts to repair at no cost.
Please let me know how you would like to handle this

Thank you,
Customer Service

You viewed this message on 02/12/2018 7:22 PM
You (February 12,2018, 7:26 PM):
Wow how horrible. I have had this for less than 24hours and Im responsible to send it back? Its not that I dont like it or changed my mind you sent me defective merchandise. I have had nothing but issues purchasing from this site. I want you to pick it up and also all the furniture I purchased. This is ridiculous

On July 21,2019 I paid your company $938.84 for 1 new sectional sofa, 1 new matching ottoman & 1 product(s) extended warranty.
One month later I recieved 1 new ottoman & 1 broken sectional sofa that was what seemingly appeared to be strategically wrapped in order to make the damage impossible to see unless the couch was first completely unwrapped from the multiple layers of plastic & cardboard it arrived in.
The damage is severe & extensive. I took pictures & filed a ticket the moment that damage was discovered (the plastic & cardboard is seen partially still on the couch in the pictures i provided).
Since that time I have done my best to remain patient & willing to work with your representative(s) to find a way to get what I paid for.
Admittedly I have not always maintained ideal decorum in some of my correspondence.
That being said the fact remains that I never recieved what I paid for.
I did not pay your company $948.84 for a new ottoman, an extended warranty, 1 extremely damaged sectional sofa & $125.00 credit towards the purchase price.
I've been told from the moment I was first contacted regarding the ticket I filed that the only options I had were
1) pay to ship the couch back in order to recieve a refund minus $. 75 per pound of the couch & ottoman.
2) pay a local repair shop to try & repair & reupholster the sofa & recieve $125.00 credited towards the purchase price from Appliances Connection.
Neither are what I paid for nor were ever mentioned at the time of purchase nor anywhere in the online advertisement for the sectional sofa.
I paid for 1 new, undamaged sectional sofa, 1 new ottoman & an extender warranty.
I would like to know what will be done to fix the situation?
At this point I would ask that I no longer have to deal with "Richard" as he seems to believe his job is to ensure that appliance connections refuse to provide the products customers paid for.
And I quote "Now the claim is closed, since you lost your dispute & your BBB complaint (all because you weren`t contractually or legally entitled to it) Ill be looking forward to your next move

Have a blessed day, (you should`ve taken the very generous offer you were made, I know I would`ve because its much better than zero which is all youre getting now AGAIN since you weren`t contractually or legally entitled to a single dollar".

I would be surprised if this is the attitude & reputation Appliance Connections is looking to cultivate or if it is the type of customer service it promotes.
I have recently filed a complaint with the BBB and it despite what Richard seems to think is not closed & is in fact open & ongoing.
I just want what Appliance Connections agreed to provide in exchange for $948.84. Nothing more & certainly nothing less.

Zero stars should be an option for this business. Do not order anything from them and I'll tell you why. In August of 2018, I was finally ready to use a sizeable chunk of savings to create my dream kitchen. So, I placed an order on August 22nd with Appliances Connection via Alex S. It was a $8743 order, the most money I've ever spent on appliances. I ordered a Viking Range, a Samsung Refrigerator, a panel ready Viking Dishwasher and a Viking Range Hood. I carefully researched this appliance package with multiple appliance companies. The promotion that Appliances Connection was running at the time was no sales tax plus a rebate per Viking which included a "free" dishwasher. Since all appliances were white, I ordered a white panel for the dishwasher as well for an additional $350.

Not a single thing has gone right since the order was taken. First appliances to arrive were the range, the refrigerator and the dishwasher. All of them arrived severely damaged. My instinct was to refuse delivery on all of them. I called the customer support and was routed to Calvin Bittman the Customer Service Manager. CMr. Bittman begged me to accept delivery on the range and the refrigerator since Appliances Connection were somewhat operational. He assured me that all would be corrected quickly. Mr. Bittman also assured me that if I wasn't satisfied with the resolution that he would take the whole package back. The dishwasher was so badly damaged that I had to refuse delivery completely. Calvin assured me that a new dishwasher would be ordered and all would be corrected with the order soon.

Weeks later a replacement dishwasher was sent and the range hood arrived with it. The 2nd dishwasher was damaged as well and also inoperable. The delivery and installation team said they could not install the range hood because the order did not include a "self circulation kit." When I placed the order with Alex S. I told him there was no ducting to vent and he assured me that this unit could operate without ducting. He did not tell me that it needed a "self circulation kit" or that the unit needed an electrician on hand for install since it is a "hot wire" (no plug). I refused delivery of the range hood also because I have no place to store the giant box. Of note, I paid for installation for the range hood, but it still looks as if I'll need separate installation because of the "hot wire" installation. I called the call center and could not in touch with Calvin at the time and I was fed up that I contacted the CEO's office. The CEO's assistant quickly tracked down Calvin to assist, again. I explained all to Calvin and he assured me that all would be corrected and to "hang in there." On November 5th, over email I asked Calvin about a full return, he said I was still within the window for a full return. I asked him a follow up question about any fees or penalties if I asked for a full return and refund, he never answered that question.

I took another day of work off to receive the dishwasher for the 3rd time, the 2nd replacement. Immediately upon removing the packaging, the delivery and installation team pointed out the damage, AGAIN. So, for the 3rd time now, I refused delivery of another badly damaged appliance from Appliances Connection. I am DONE. I wanted a FULL REFUND for the appliances, the delivery and installation charges. EVERYTHING. I've never had a consumer experience like this. These are high-end appliances. The most I've ever spent and the experience has been awful. Plus, I've wasted untold and uncompensated time on the phone, over email and taken days off work, losing income, and I couldn't do it anymore. So I called Appliances Connection and received a call back from John T. Who berated me over the phone for my complaints. I assume he called to try and make it better but he was belligerent and abusive. He complained to me how much money the company was spending to replace damaged items. He then proceeded to tell me that I was at fault for accepting delivery of damaged goods. I'm completely at a loss for how this company operates its business.

In mid-December I received a call from Calvin asking me what was going on because I filed a dispute with my credit card company. As I had a house full of people for a holiday party, I could not speak at the time. He told me to call back the following week to speak to Alex S., which I did but no one ever got back to me. I've also filed a claim with the Better Business Bureau also. Now Appliances Connection is telling American Express that the dishwasher included in the original package is a promotion that is no longer available and that model dishwasher is also unavailable and it cannot a. Refund the fair market value of the dishwasher ($1518. 00) or refund the white panel that I paid extra for ($350) b. That the package that I ordered back in August of 2018 is no longer eligible for the promotion.

It is now February of 2019 and I am still fighting this company to make things right.

Here is my correspondence with Appliances Connection when the item I ordered was damaged when I received it. This company is horrible. Appliances Connection have never given me a date for UPS to pick up -- despite promises. Fortunately I paid with Paypal. I will only be out the cost of return shipping. Here is the correspondence:

Ticket System

Ticket Status: Answered

Subject: Shipping & Returns >> Damaged Item
Order #: 1195704
Summary: Order #: 1195704
You (July 21,2017, 8:02 PM):

This order was left on our doorstep today -- we were not told of a pending delivery, so we weren't home. The range hood is somewhat damaged - not horribly, but it has some dents. Please advise.

You (July 24,2017, 8:03 PM):

The dents are very difficult to see in the pictures because it's a black hood. The largest dent extends from the back to the front -- through the 5th vent of the hood. The 5th from the left. The front part of the dent is about the size of a quarter. We do not want a damaged hood.

AppliancesConnection (Maeir) (July 25,2017, 7:16 PM):

Hello Linda J Hacker,. Since your order was delivered via UPS we must do a damage claim with them to fully assist you
Please provide the following photos.
1) Model/serial sticker on the unit
2) All damages to the unit itself.
3) All outer shipping boxing.
4) All shipping labels on the boxing
5) All internal packing, cushioning foam bags, Styrofoam. Etc. Packing materials.

Thank you,
Customer Service

You viewed this message on 07/25/2017 10:46 PM

You (July 26,2017, 1:18 PM):

Here are 5 pictures of the things you asked for. I have 5 more pictures as needed. Please send me an RGA number to return this item.

You (July 26,2017, 1:19 PM):

And here are more pictures.

You (July 26,2017, 1:21 PM):

Please send me a return authorization.

AppliancesConnection (Maeir) (July 26,2017, 1:41 PM):

Hello Linda J Hacker,

The only thing I need the picture of the of the out side box clear and the pictures of the UPS label

Thank you,
Customer Service

You viewed this message on 07/26/2017 2:51 PM

You (July 26,2017, 6:33 PM):

The picture of the UPS label had already been sent. Here is another one, plus the entire box.

AppliancesConnection (Maeir) (July 26,2017, 7:06 PM): [ANSWERED]

Hello Linda J Hacker,

I just forward this to the UPS claim department this it may take 3-5 business days

Thank you,
Customer Service

You viewed this message on 07/26/2017 10:40 PM

You (August 1,2017, 10:55 AM):

What is the status of this return? I need an RGA number please. Thanks, Linda Hacker

You (August 1,2017, 12:06 PM):

I called and spoke with Luigi. He said that Maeir would notify me that UPS would pick up the damaged Range Hood no later than Thursday, August 3rd. Luigi indicated that a FULL REFUND would be issued to me when they get the unit back.

AppliancesConnection (Maeir) (August 1,2017, 12:16 PM): [ANSWERED]

Hello Linda J Hacker,

We are working on this please allow 24-48hr to process

Thank you,
Customer Service

You viewed this message on 08/01/2017 12:25 PM

You (August 1,2017, 12:25 PM):

I received an email with a RMA number 65198. I've been authorized to return the damaged Range Hood for a FULL REFUND. UPS is supposed to pick up the hood no later than Aug 3rd.

AppliancesConnection (Maeir) (August 1,2017, 12:30 PM): [ANSWERED]

Hello Linda J Hacker,

Yes you are going to get a full refund once the process its done

Thank you,
Customer Service

You viewed this message on 08/01/2017 12:37 PM

You (August 2,2017, 12:42 PM):

We will not be home on Aug 3rd. Please arrange for the UPS pickup for Friday, Aug. 4th. Thanks.

AppliancesConnection (Maeir) (August 2,2017, 12:58 PM): [ANSWERED]

Hello Linda J Hacker,

We are still in process for the UPS claim please give it a little more time to finish the process

Thank you,
Customer Service

You viewed this message on 08/02/2017 1:22 PM

You (August 3,2017, 3:10 PM):

I have the RMA number. Am I still supposed to wait for you to authorize UPS to pick up the Range Hood? And will it be a pre-paid shipping label?

AppliancesConnection (Maeir) (August 3,2017, 6:00 PM): [ANSWERED]

Hello Linda J Hacker,

Yes the ups are going to contact you for the pick up and they have the UPS label with them

Thank you,
Customer Service

Horrible! Do NOT do business with this company - you will regret it for sure. Impossible to work with. The absolute worst customer service I have ever experienced; EVER!
Mini fridge came at the end of delivery window, and delivery guy put a piece of paper in front of me after unloading the fridge saying sign for receipt. It was still in the box, and it was clear Appliances Connection werent going to wait. When I opened it, it came badly damaged so I called appliances connection (like it tells you to on the PDF they email you with your order) and they said they would get the delivery company to come back. I dont believe they ever did try. I tried to get the delivery company to come back by calling the driver and he said the company did not authorize it. He was literally a block away and wouldnt come back!

This next statement applies to every conversation either I or my wife had with them.
They were the rudest people I have dealt with ever in a business dealing. And the rudest I have seen from anyone at all in a very long time. Totally unacceptable!
They hung up on us at least once per call attempt, usually more than once. They argue incessantly about what happened (even though they were not in my house at time of delivery). They PRETENDED that they could not hear what we were saying, by saying hello? Hello? While I know they could hear me.
Then, appliance connection wouldnt send anyone to pick up the damaged item for over a week, despite me telling them I have small children and it was a hazard to sit in our kitchen. After threatening them with legal action, they got someone to pick it up a couple of days later instead of over a week.

Then, they would not refund the $$ - they say because I signed for the item. I explained that I followed THEIR instructions, but they wouldnt accept it, continually changing their arguments. Again I had to threaten both legal action AND disputing the charge with Visa.

Finally, They sent me a form they wanted me to sign, saying they would refund my money but charge $400 in shipping and restocking fees! Of course I wouldnt sign and explained to them via their website (because of all the phone call debacles) and followed up with a phone call, that it was unacceptable that I be charged $400 for shipping on an item that was severely damaged and returned.
They obviously ignored that I wouldnt sign, and that I communicated getting charged for shipping was out of the question, because they credited my credit card for the amount I paid for the fridge minus $400!
So, charges are under dispute w visa and I hope this company goes out of business.

I had about the worst ordering experience with this company.

May 16,2018:
After reviewing products on various sites, I decided to purchase a refrigerator via Appliances Connection. Since the product was being offered lower elsewhere (US Appliances), I asked for a price match. Their sales rep, who was impossible to get on the phone, finally claimed Appliances Connection could not price match (despite all the advertisement on their website) as it was a GE product. So I decided to order a different lower priced item.

May 17,2018:
I was checking the shipment status of the order and I discovered that they had reduced the price of the GE one I originally wanted to price match with the site I had sent them information about. Sure... claim one thing and do it the next day. Anyway, I called and after numerous tries, they cancelled the first order and I placed a new one. At this point, their rep Emmanuel claimed everything was in stock and he would process it as an expedited shipment at no cost to me to make up for the mess of the previous day.

May 18,2018:
I now discover that the order had still not been processed and upon enquiring, Emmanuel claims that he just meant that he would process it quickly... not ship it expeditiously. Sure... now I am deaf too. Why not. After much back and forth, the order was supposedly processed and I am told it should reach between the 24th and 29th.

May 19,2018:
The order still hadn't shipped. So I opened tickets to see what the issue was. After innumerable tries, I am told that the hose, an item that they claimed was in stock, had not reached their warehouse and was hence holding up the shipment. Given that I needed the refrigerator ASAP, I suggested removing the hose from the order so the refrigerator could get shipped. Silence from their reps for two days. After more tickets and calls, they finally removed the hose and got the order ready for shipment on the 21st.

May 22,2018:
Their shipping company AM Trucking picks up the order. Appliances Connection claims a 7 - 10 day shipment. So I estimated that it should hopefully reach me by June 2 or 3 at the latest.

May 28,2018:
I happened to check the final invoice and discovered that their customer service team removed the hose from the order but added back the price of the item, $16.99, as a shipment charge instead of the "free shipping". Fraudulent. It is a small amount but it reflects the unethical ways of this company. If I hadnt checked, I would not have known.

May 29,2018:
12 days after I placed an order that was to have shipped on the 18th. Shipment tracking indicates it only left the NY area on the 25th. Their shipping company claims they will take 10 days more. So it will now arrive in my city around the 10th of June and then be delivered sometime after. So that will be 3 plus weeks after the order was placed.

Bottom Line:
Avoid my horrible experience and shop elsewhere.

PS: I have copies of all the emails and tickets documenting my experience.

I ordered an item and took the measurements carefully to ensure it would fit through our doorway. Unfortunately, at the top of the stairs, it's a tight corner and the third party guys let us know Appliances Connection called AppliancesConnection and were told to write: "refused delivery" on the paperwork (under which I wrote "did not fit"). Before signing and letting the delivery guys go, I too called AppliancesConnection and spoke with "Robert" to see if I would be given a full refund due to the "refusal" written on the paperwork. I was verbally assured I would be given back the amount I paid for the item, included the "flight of stairs" fees. He went on to explain I could use a company credit for other furniture. The following day, the credit card company let me know I received a partial refund. When I called to inquire about why, "Robert" again was the representative I spoke to. He remembered speaking with me and asked why I was calling back. This is the first sign of poor customer service... because I had already stated that I had only received a portion of my money back. From there he continued to tell me about the customer service policy (which I called to inquire about the day before). He then back pedaled explaining that "usually" they tell customers about their refund policy...(but never once apologized for not doing so). I then spoke to another supervisor, "Calvin" who was extremely rude, never apologized or showed empathy, but instead told me that "I was no longer their customer." On top of "I'll just redeliver the furniture and charge your card." (Knowing that this is illegal).

Basically, this is THE WORST... hands down... customer service I have EVER received!

At the end of the day I explained to both representatives that as a customer, yes, I am upset about the partial refund, but I'm even more livid at how they handled the situation.

Of course I log on to review their policy... only to find that the word "refuse" (which they told the delivery company to write on the form) is a reason NOT to receive a FULL refund... and THAT was the original reason for my phone call... the day before... smh

Run away from the idea of doing business with these people. You will regret it.

My adventure with Appliance Connection started in the middle of September 2015 when my dishwasher finally died. I searched for a replacement, found a model that I liked and started looking for someone to purchase from. The prices I found were all over the place. The lowest price I found was with Appliance Connection. Lowest Price obviously doesn't mean anything about customer service, speed of delivery, or the ability to properly communicate with a customer via email.

I made a purchase via their website using Paypal as my payment method. I received an order confirmation 09/22/2015. Paypal registered a transaction that was pending on the same date.

Days later I received an email stating that their was a problem with my order and needed to contact appliance connection. So I contacted customer service and had the pleasure of learning that their website doesn't process Paypal and that Appliances Connection will need to send me a new invoice which I need to pay. If your website doesn't process Paypal then why does it list it as an option? This made me extremely uncomfortable as I had looked at my Paypal and saw the pending transaction for the full purchase amount. I didn't want to pay Appliance Connection twice for a single order so I ended up having to contact Paypal to cancel the pending order before I paid the invoice. So I paid the invoice.

Three weeks, yes you read that correctly, three weeks after I made the purchase, during which I received no information or communication from Appliance Connection, I finally received an email notifying me that my item was ready for shipping. I don't own a warehouse but it shouldn't take three weeks to locate an item, package it, and put it on a truck. If the item wasn't in stock, or was back ordered from the manufacturer (which it ultimately was according to customer service after the fact) I would have expected at least an email stating as such. I received nothing from them. No notification that it might take longer because the manufacturer had a back order. The shipping email specifically stated that the shipping company would contact me to schedule a delivery date.

A couple days later I receive an email notification of my delivery date. I hadn't been contacted to schedule anything. As I wasn't going to be available that day I contacted the jokers at the shipping company. Oh by the way, the shipping company and Appliance Connection are out of the same address in Brooklyn. That should have been a clue. The shipping company then tried to insist I pay a $75 rescheduling fee. That obviously didn't happen and I contacted Appliance Connection directly to let them deal with the shipping people. They were able to "confirm" that delivery would take place the following day. The next day comes and surprise surprise no appliance was delivered, the shipping company had two trucks break down. Ok, things happen, I let it go, that was my next mistake.

I was told that it would be delivered the following week. Wrong. On the negotiated delivery date, that's right I had be negotiate to get a delivery date that worked for me, at 1:13 in the afternoon I received an email that my item was going to be delivered because their truck had broken down just outside the warehouse. I live approximately four hours from the warehouse and my scheduled delivery window was 1-5pm. So I was a little confused how I the truck would break down after noon on my delivery date just outside the warehouse when I live four hours away. I immediately called Appliance Connection and talked to one of their customer service (I use that term loosely) reps. She wasn't helpful in locating my item or getting my item delivered so I asked to speak to her supervisor. I sat listening to a ringtone for 16 minutes during which time I had to call them from another line in order to get someone to pick up the phone. After talking to someone on line two and telling them to get their supervisor on the line one I got to speak to the "head of the department." At the time of this phone call it had been exactly a month from my purchase date. The guy gets on the line and I make the simple request that someone get in a truck and deliver my item today or the next day. That is apparently impossible because the warehouse is too far away from my house (4 hours). I then spend another hour on the phone with him trying to get the item delivered that day or the next but to no avail. Of course I outline to him that during that time he is waffling around trying to tell me that no one can deliver the item that quickly that the truck with my appliance could be an hour closer to me. Ultimately he was unwilling to use any other shipping company than A & M Trucking. Not UPS or FEDEX. Order cancelled, paypal contacted, but received no cancellation email. But I did get a shipping update for my item after I cancelled.

Thank you refunding my "installation" charge to my credit card since your truck monkeys didn't do what I paid you for.

As your "professional installers" suggested, I will do it myself.

Just to me clear... don't put me down as a reference for your installation or customer service.

1. Took two weeks to get out of your warehouse when you "had 3".
2. I was told in writing it would be delivered Tuesday between 10:30 and 2:30.
3. My Mother in Law was told on Monday that it would be Wednesday instead of Tuesday but between 10:30 and 2:30 and the drivers would call us an hour out.
4. On Wednesday at 2:28 and no phone call, I called you who called the truck. Appliances Connection said they were "running late" and would be leaving 30-45 minutes and would call.
5. They called 20 minutes later and said they would be there in 10.
6. I arrived 30-40 min later and they had already left a washer in the middle of the bathroom with my 85 year old Mother in law who told me "well they said you could install it!"
(Nothing was said about doors or anything else... just that I could install it.)
7. I called you and you called them and you called me back saying "they didn't really give a reason why they didn't install it" and "they will come back either Friday (today), or tomorrow." Mahogany from your customer service wrote and said you would send someone out.
8. Then, today, You send me a letter that said LOOK at the PICTURE (never was a picture), and the doors need to come off before they hook it up. Funny they didn't say that when they were there or anything about that when you called them on Wednesday.

You never sent a picture. I don't think they took one and why didn't they tell my Mother in Law that they didn't know how to do it without the door off?! Their story is BS and they know it.

9. For Customer Service, you aren't very good at Servicing the Customer.

10. PS, One guy (me), with zero experience installed it in 30 minutes without needlessly removing any doors.

Lazy Idiots.

Oh, they did send me a note that they would send me a refund for the work they refused to do... sometime.

I purchased a new Maytag washer and dryer set in November, 2020. Without any updates, the units finally shipped in July, 2021. The shipping company AppliancesConnection hired was terrible and kept attempting delivery when I said I was unavailable. When I was finally able to receive the washer and dryer, both units arrived damaged. The delivery personnel for the shipping company acted guilty and claimed Appliances Connection couldn't see the scratches and dents on either unit. I called the AppliancesConnection number listed for delivery issues and had to leave a voicemail. The drivers left before I was able to speak with anyone at AppliancesConnection. They did not provide me the 30 minutes for full inspection as is policy. Conveniently, the moment the delivery personnel left, a representative at AppliancesConnection called me back and asked me to complete a claim via email with photographs. I did so, had to select "Keep the item as is and we can offer a damage allowance" on the form since the drivers were gone and there was no way to refuse them. I then waited a week to hear back via email. I was offered a paltry $100 (on $2,200), which I found insulting considering the damages. Had I known I would be treated like this I would have insisted the drivers put the units back on the truck. However, the AppliancesConnection fine print makes it read like I would be responsible for the return shipping (~$300). I even asked the drivers about this and they provided no information. It seems to me they have a system about the delivery personnel playing dumb about damages and AppliancesConnection not answering the phone during the time you could actually refuse a shipment.

For almost two months we have been haggling. I have insisted on replacements, but they won't provide an ETA or guarantee I won't be charged return or restocking fee on the damaged units. I also reached out to Maytag and made an appointment with the certified repair facility in town. This repair facility reviewed the damage and recommended against a repair attempt. They suggested I contact Maytag and the seller to ask for a replacement. I did and Maytag corporate agreed. I opened a credit card dispute, but AppliancesConnection falsely reported to my credit card company that "proof of delivery was signed for without any damages." This is a lie. As a result, the credit card company closed my dispute and I am currently stuck with two damaged units that the service center won't touch and Maytag says is not covered by warranty because it is the result of third party shipping. All this after waiting eight months! Avoid these crooks that stole from me.

I purchased a freezer from this company. Their policy is you must inspect the merchandise upon delivery and not sign for it if it is damaged. The trucking company that delivers their merchandise will not remove it from the truck until you sign for it. The first freezer I received in Dec 2017 had the original box covered up with 3 huge new pieces of cardboard. Since I am nor in the appliance business I had no idea there would be a lot of damage under the box. When the cardboard was removed there were dents and scratches all over. The delivery man said well I can't make any notes about damage since you signed for it. I made him make notes and he called his manager and told him there was hidden damage. Appliance Connection told me since I signed for it which in their mind means there was no damage that I would have to return it at my expense. I pitched a fit with them and the trucking company. After a week Appliances Connection finally picked it up out of my yard. There was free in home delivery when I made the purchase. The delivery company said they didn't do that either and refused to set it 1 foot inside and then Appliances Connection said since once again I signed for it if any damaged occurred from the rain and freezing temps it would be my responsibility. I purchased another freezer and they cancelled my order stating they had no more freezers. I talked to a girl named Jennifer and she said she had a freezer and put it back on order to be delivered. The night after they told me the trucking company was picking it up it said my order was cancelled again. This time they said it was because there were no companies that delivered to my area after I had already got the one delivered and previously they delivered a washer and dryer and a fridge. So I knew they were lying. A girl named Nutso kept giving me a hassle.The manager Calvin called me and all but screamed at me and told me if I wanted to come pick up a freezer they would sell me one. I live in Louisiana and they are in New York. He was very abusive about the fact I returned the first freezer. So I knew they were lying about the inventory and the trucking company so I used the same address but a different name and placed another order. The freezer cost me $50 more than the first one and I lost a $50 rebate that came with the first one.In two days the order shipped and guess who delivered it... The same company that brought the first one and once again they made me sign before I could inspect the freezer. The box was removed in front of the delivery man and the freezer was dented on one side and was scratched on the other with paint missing. I contacted the company told them about the damage sent them pictures and the screaming manager called me again. I am 59 years old just had a heart cath with two stents I was on the phone with the doctor and he called. I said I am on the phone with my doctor you'll have to call back. He screamed I can't or I'm not calling you back, I wasn't sure I was trying to get back to my doctor. He kept calling while I was on the phone with them causing my phone to beep and interrupt my conversation with them. I had told them they could at least refund the difference in the price since they lied to me and Jennifer told me since I chose to place another order they would not give me the rebate or the discount. I said I didn't chose to place another order you are the one that cancelled my order. Then like I said the screaming manager said they were not going to do anything and not to use the freezer because they did not take back used merchandise and I could return it at my expense. So they have a scam going where the trucking company makes you sign before they will take it off the truck and inspect it then the appliance place says well since you signed for it, it is yours. I am contacting the BBB and the Attorney General and making a complaint against this company. I would not buy any thing from them.

I ordered a Fisher and Paykel gas range. It was during President weekend and I was able to get a free dishwasher. After a month I received both items. I really like the range and the Fisher and Paykel dishwasher is growing on me. My complaint and reason for 0 rating and if I could give them -10 I would. Receiving the dishwasher I received stainless steel panel a week later. The panel was not the right one ( ordered correct one through Best Buy). I called Appliances connection and a rep said she would refund me for the panel & email me a return slip since Appliances Connection couldn't get the correct one for me. I was happy with that and like I said ordered the correct one through Beat Buy. After several days and no email I called and asked where my return slip was and they said I n Ed to send pictures and follow protocol. I said I was told by rep from last conversation that return email was on it's way. Lady said no we didn't receive photo's after you didn't follow protocol. I said I didn't receive protocol. I asked to speak with a manager and the manger said turn us into to Attorney General and your credit Card company and didn't want to hear anything I had to say and hung up on me. I called back and rep said if I return the item that I will forfeit my discount (1200+). Here Is the email of protocol to return an item. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE SCREWED!

Email the sent me regarding protocol below:

We will go ahead and forward your request to the returns department. Please confirm the reason for the return and answer the below questions.

1. When did you receive delivery?
2. Do you still have the box, packing materials and all printed material?
3. Has the product been used and/or installed?
4. Has the warranty been sent in and/or the unit registered or have you applied for any rebates?
5. What`s the reason you wish to return your product?
6. Please provide clear photos of the requested return product(s), photos needs to zoomed in and zoomed out showing product condition and original packaging.
7. Please advise if you would like to process an exchange for new or different unit. If you would like a different unit please advise model number.

Thank you,
Customer Service

You can view or update this ticket by replying to this email