50 customer reviews of artfire.com
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ArtFire Rating
Based on 50 reviews from ArtFire customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: The ArtFire marketplace is home to artisan goods of all kinds. From handmade jewelry and crafts, to vintage clothing and supplies you'll find what your creative soul craves on ArtFire.
Address: 85701
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They lured me in with their promo of $35.85 for 3 months. No contract, blah blah blah. They immediately take out $35.85 plus $5. I found their platform is crap (very illogical, very confusing, pictures take FOREVER to upload onto their website, even using a. Csv file as they have listed on their site doesn't integrate properly, you will still have to go in and manually fix every single listing before it can even become live). If you ask for help, they are short as if it's a bother.
If you are dissatisfied and cancel. Don't bother trying to get your money back or trying to speak with someone. They are useless. Had to file a dispute with Paypal to get my $5 plus the additional $18 they took back)-no refund for the $35.85 for services they half a**ed provided. Had to have Paypal cancel the contract w/them so they could no longer take money from my account.
They will not prorate a refund for you even if you have only used 2 weeks of their 3 months. The "No Contract" is a scam. Once you pay for 3 months, that is your contract--even though it is not stated on their promo, which they should.
Yeah, learn from my mistake. There is no traffic there either so not only will you waste money, you'll also waste time.
But now, in 2021. It's a barren wasteland. Absolutely no regulations at all and so scammers run amok. I tried to purchase a water dispenser on here. The good news? It was a steal. The bad news? The product never came.
I tried contacting the seller but absolutely zero response just like many victims here. I filed a dispute with Paypal. The seller then, cleverly provided Paypal a very convincing fake tracking number 1Z9X263Y*******955. Everything looked correct but the weight was wrong. The water dispenser I ordered weighs at 32 pounds. But the tracking number says 75 pounds. It took me alot of time to point this out to Paypal and got a refund.
I also shop on AF a lot, and have never been disappointed with a product or the way I was treated by a seller. I've purchased supplies, handmade bags, scarves, bath and body products, crocheted gloves, fine art, jewelry, wood work, and countless other items. It's not very often that I can't find exactly what I'm looking for on ArtFire when it comes to something unique and handmade.
For people to blame ArtFire when they get burned by a specific seller isn't really fair. ArtFire has nothing to do with that, but they will try to contact sellers when there's a problem, and if the problems persist, they close the shop. They don't want our shoppers to be ripped off! There isn't anything they can really do if something like this happens because ArtFire doesn't have the money, the seller does. That's why it's very important to file a dispute with PayPal or your credit card company within the 45 day window when there's a problem, whether it happens on ArtFire, Etsy, Zibbet, eBay, or anywhere else.
Jun 29,2021, 10:01 AM MST
Hello,
ArtFire provides a listing service similar to a classified ad. Anyone is welcome to list and sell on ArtFire as along as ArtFire comply with our Terms of Service. Those terms include a requirement to ship products in a timely fashion and communicate with buyers. If Sellers fail to comply with our TOS they are removed from the platform and their shops are closed. We do remove sellers on a regular basis who have not fully complied with our TOS. All purchases are made between buyer and seller. ArtFire does not process payment or have access to any funds. This means that a buyer can always dispute or initiate a chargeback directly with their payment provider.
Sincerely,
ArtFire Customer Service
I ordered a Gold's Home Gym on Artfire from one of their "stores", kakashopsale, which is nothing but a front for a bunch of thieves and liars. I paid $141.00 and was supposed to get free shipping but all I got was silence or excuses so i had to file a complaint with Paypal, the BBB and my credit card company. Kakashopsale tried to scam Paypal with a phony invoice claiming that ArtFire shipped the gym that weighed 90+ lbs via the USPS in a package that weighed 6.4 lbs! They could not or would not provide an invoice or any follow up paperwork which proved to me that they are just a bunch of thieves! I got my money back but I had to work for it.
Kakashopsale has since moved to another online store front, ecrater.com, so avoid these [censored] at all cost!
While I personally am in only the handmade section of ArtFire, there are many wonderful sellers on this site. I certainly hope people reading bad reviews on ReviewFeeder will keep in mind that one terrible experience with one seller reflects only on that seller, and not everyone else.
I opened a seller account with them and selected the $11 a month option. ArtFire billed me $35 for 3 months and another $5, later I found out that they take an additional $5 each month in addition to the $35 dollars you pay quarterly.
After creating a shop and putting some items on I noticed that I had 0 traffic (even on bonanza I got traffic on the 1st day), so I decided to close my account and get refunded.
It was easy to close the account but a refound nop. They won't refund me because I put something on the store for a couple of days. So I asked them if they could refund me the months that I didn't use which is $22 for the remaining 2 months and they can keep the rest.
The answer is no of course and they copy-pasted me they're damn TOU which says screw you dumbass we just legally scammed you with our TOU. Even amazon refunds you for prime for the months you didn't use almost every company does only the scammy ones like ARTFIRE doesn't.
DON'T OPEN A STORE THERE YOU WILL ONLY GET BILLS BUT NO PROFITS.
I'M EDITING MY REVIEW BECAUSE MY SHOES CAME AND I HAVEN'T LOOKED AT THEM YET BUT ABOUT A WEEK AFTER POSTING I GOT THEM SO IN TOTAL ArtFire TOOK 15 DAYS TO COME
I love buying my gifts there! I can always find unique handmade gifts.
Its like any site buyers should do their research, check seller reviews and if sellers are checking in regularly with their store, which the site clearly shows... so you CAN tell. I have had only great very personal service there:)
Also it is easier to find true handmade things on Artfire these days, I used to do most of my shopping on a bigger site which I will not not name... but it seems to be harder now to find true handmade artists with so much cheap imported junk... claiming to be handmade but from huge manufacturers.
So YES I love shopping on Artfire!
5 stars for sure!...
UPDATE
I used to sell on this site, it has changed a lot! I had a so called life time set fee, ArtFire took away all our tools that made it a great site so that they could force us all to pay higher fees. I didn't like the way it was done.
The site looks very generic now. I used to love my 2 stores I had there, they were beautiful and we had our own branding. But things have changed.
I have since moved on to my own websites and also sell on etsy. To be fair there are still some great sellers there. And I occasionally still order there. But not a site I recommend to sell on any longer. It's sad but true.
I can be found at www.silvermoongalleria.com & www.silvermoonbrassco.com
After trying to setup my store for about an hour and being frustrated with the site I finally gave up. I was able to create an account, write a bio and upload a photo to use as my profile pic but wasn't able to do anything else. I read the FAQ page and tried to figure out why I am not able to list my products.
The website claims that it is free for sellers to sell their products but I don't believe this is true. I am not saying 100% that this is not so because I may have overlooked something on the site that isn't allowing me to list my items for sale. I DO know that I am pretty good at navigating around on sites like Artfire.com and as I stated, I have an Etsy.com store. Etsy is not free to use and it clearly states that when you create an account to sell.
Artfire.com appears to not be free as well and I have yet to find a "contact us" feature on the site. There is a forum and I did post my concerns there.
I don't want to give Artfire.com a negative review because I haven't been able to use it yet. I am just saying that I don't believe it is absolutely free to use.
Finally, Artfire will not give any warning to sellers regarding for violation. ArtFire can charge sellers' monthly fee and suddenly close the accounts, because of very general reason of violation of policy.
The business model of Artfire seems to lure customer to subscribe the monthly plan, and suddenly close your account and tell you the violation of policy without refund and keep charging credit card.
I spent hours and hours in order to get $20 dollars back.The reason is very simple.The $20 is belonging to me. I get charged without getting the service from Artfire. I want to share the experience with others in order to become as same the victim as me.
Please follow facebook artfirescam
https://www.facebook.com/profile.php?id=*******48340
First of all, there is zero traffic. I even paid them extra for couple of days to have my items promoted, then cancelled it because it was useless. Contacted support team via chat window on their site (do not try their email address, it does not exist). Did get a response from them, which was rude and totally useless.
After about two weeks, I decided it was time to stop wasting my time and resources with this site.
I deleted all my listings and tried to close my account. Guess what?! It is IMPOSSIBLE to close your account once you have signed up. (So ArtFire can keep charging you).
I contacted them again and asked to refund my money and close my account. They responded with another arrogant message. Closed my account but refused to refund my money. Yes, I was charged for 3 months even though I only tried the site for 2 weeks.
This website is a SCAM! They are ripping off artists and small business owners as well as customers. What are they even doing here? Why are they still in business?
I am opening a dispute with PayPal to get my money back and to prevent them from stealing money from me in the future.
If there is a class action finally one day, I am in!