Assurance Wireless

At first when I started with AW I was very pleased with the ZTE phone and their service. Then Assurance Wireless stopped with ZTE and the S**t hit the fan. I have sat on the phone for at least 6 hours at different times trying to communicate with the idiots they call Cust Service reps. They are either idiots or really do not understand English. I am finally at the end of my line. I have requested they send me a prepaid shipping receipt so I can return the piece of junk they substituted for ZTE (not sure but think it is ANS. They have not complied. I had my car battery die and I had no cell phone service and I am handicapped. I have not receive a return shipping label and the idiot girl is trying to Charge me $30 for not wanting to play techie and doing tests with a tech. I am 75 years old and do not want to deal with the BS. I find it sad that they went from decent to hell in a hand back with the switch. I also think if Phillipines are to have cust service reps for the USA, they should either communicate well and understand English or hire English speaking people. Some of these CS reps are beyond help. I have also been told not to returned my ZTE phone and toss it and then have a 3rd party call me and tell my I MUST return the phone or they will demand payment. The left hand has no idea what the right hand is doing with this company. I really would not want to depend on the ANS to safe my life and I can not wait to receive a return ship label to get this provider out of my life forever. SEND ME A RETURN SHIPPING LABEL ASAP. *******663 LOOK IT UP. ALSO IF YOU CONTACT ME get a rep that speaks and understands English or just leave a message on my answer machine. I have wasted 6 hours of my life trying to straighten this out.

I have read a number of reviews and the majority of people are not happy, however in most cases I think that the reviews are unfair and in a few cases quite amusing.

Let's start with the application process, it was easy, a few details and I am on medicare and on some national register so verification was pretty easy and effortless.

Once approved I received an email telling me that my phone would arrive within 7 to 10 business days. In reality I recieved my phone after only 5 days. Before the phone arrived I received an email telling me what my phone number would be and a usps tracking number.

I live in Ohio, I get 1000 minutes a month, unlimited text messages and 4.5 GB of data per month. This for me is plenty.

The phone I have received is a umx U693 CL. Is it a great phone? No! Was I expecting a great phone? Again No!

The phone is a basic smartphone, very basic, something that you would buy for cheap at Walmart, a good comparison, total wireless. It's not a great phone but at the same time its an ok phone.

This is a lifeline phone, it's not designed for long phone calls, watching movies, taking lots of photos etc, The purpose of the phone is to contact family or friends when needed for short calls, calling to schedule Dr and medical appointments and a little bit of data for basic apps.

So as a summary, and remember, your not paying for this and your not paying for service provided you stay within your limits. Don't have high expectations, if you have high expectations your going to be disappointed. I would suggest you find a good friend or family member to buy you a great phone and pay your bills. If you want something basic to make simple phone calls then this should work for you.

I would recommend once you get your phone set up, you go to settings, turn Mobile data OFF and only use it when you need it, That will save your data and will stop any unnecessary or unintended data usage. In addition, go to settings and uninstall and / or disable any apps that you are not going to use and that will save your battery.

In conclusion, the phone is basic and works for me and my needs.

8 phones in 6 weeks, 4 ANS UL40,3 ANS UL50 and the latest is a UMX, that according to Google Search doesn't exist. I've had it on for less than 24 hrs and it's already having issues. But not having a working phone for most of the last six weeks isn't my biggest complaint, even though I am a disabled person that is homebound except for doctors visits. Neither is the fact that customer service employees have a hard time understanding English and their English can actually make you hang up and call back until you get one you can understand. No, my biggest complaint is Assurance Wireless are thieves. I'm not the type to look a gift horse in the mouth, so I didn't check them out before I signed up. My mistake! You see I was drawn in by the 2G of data. It's the most data of any of the other Lifeline companies. I need data to order my groceries and my prescriptions. I also like to email and look at FB occasionally. It's how I stay in touch with the outside world. But for some strange reason my data kept disappearing. I didn't use it. I don't leave the data on when I'm not using it, so that ruled out any apps sucking it dry. I just couldn't figure out where it was going. I'd call and listen quietly while they accused me of using it. I was forced to purchase more and it would disappear within hours. Once it was gone in less than 10 minutes, that time they gave me back the 2G I had bought for $10 over my very limited income, but it kept happening. In six weeks I have bought $60 of data only to have the vast majority of it just disappear. Needless to say I have reached the end of my rope. I couldn't even write this review if it wasn't for my sister letting me use her phone. The data I bought yesterday evaporated within 2 hours. Ridiculous! They steal data. Now I know this because I finally did a little investigating. I'm not the only one that this has happened to. They are stealing money from the poorest people. US! No, suckers like me that actually buy the data. It's a scam! So I have reported them to the FCC. I'm not going to hold my breathe. I know nothing will happen to them, so the most I can really do is get my story out there so others won't give them their cash. I'm going to sign up with Walmart's Safelink program. It means shelling out $20 each month, but the phone is better than anything Assurance has sent me. Good luck, I hope you find a reliable Lifeline company, but Assurance is not it, so try another.

Assurance sets a 4 # passcode to unlock. Upon entering it, the phone declined it. Assurance Wireless walk u thru factory reset, that fails. They say, send phone back and we'll send another. Same exact problem with the 2nd phone. They told me they set unlock pw to prevent it falling into wrong hands. YET, they don't maintain accurate records as to what that pw is. Now, 3rd phone is mailed without a 4# ps set by them. Yay. I can access phone. NOW, its months trying to get them to activate it and they tell me I didn't activate it in the allotted 30 days so I must start the process over. I asked, how can I use it when you havent even activated it. I cant call out, get calls, send texts, open internet; it goes straight to the phone company's customer service. It's been since June 2021 and today is Sept 2nd and still no phone. Upon calling them, they're customer service rep resides in Costa Rica. Dont waste you time and our tax $$$$. Somehow the govt should be educated of this scam. 3 phones at probably already 40 dollars each and they say we'll send a fourth. What a joke! Shame on this company and any mobile service carrying them!

This is the worst company provides the worst customer service and I am still after four months trying to get my first phone from them every time I call Assurance Wireless say all will get it sent out oh they did send it out once but then they messed up the address on it and so it was returned so I'm still waiting on the phone I get the same answer every time I call allowed 1070 10 days in you'll get your phone and then when I call back to get my tracking number it has been put in will put it in just one lie after another lie. Don't wait. It's time to turn on your Smartphone

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Assurance Wireless <*******@assurancewireless.delivery.net>
Sat 7/17/2021 9:11 AM
Here's help turning on your Lifeline phone service. Can't see images? View email online.
Assurance wireless

Hi Elfreida,

Free calls, texts and data are waiting for you. Activate your Assurance Wireless service.

We noticed you haven't activated your phone yet and want to make sure we can help.

Let's help you
Activate your phone.

If the battery is not inserted, insert the battery and turn on your phone by holding the Power Button.

• Allow the phone to automatically connect to our network and then allow the phone to check for any updates.

• The phone will power off.

After the phone turns back on (note: you may have to manually turn the phone back on), the device may ask you to complete a few setup screens to customize your phone. You may need to skip the setup screens and complete step 3 first.

Call 611 or follow the onscreen activation instructions.

Once you see the "Welcome" screen, press the "Close" button.

Press Home, then Gmail or Play Store to run setup.

You are now all set!

Get in the habit of using your free voice minutes, texts and data regularly so you don't lose your Lifeline service and have to reapply. You can track your usage by signing in to My Account at assurancewireless.com, or clicking on the My Account icon on your phone. You will need your Account PIN to access My Account. If you lost, misplaced or forgot your PIN, you can easily recover it by calling *******346 and following the recorded directions. You will need your new phone number, last 4 digits of your Social Security Number, and your date of birth. Write down your PIN and keep it in a safe place.

Questions or concerns? We're here to help!
Please call us at *******880.

Remember, per federal rules, you must use your Assurance Wireless phone at least once every 30 days.

Assurancewireless.com | #StayConnectedWithUs |
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By activating your device and service, you agree to the Assurance Wireless General Terms and Conditions. See terms and details at assurancewireless.com.

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2021192B

I've never seen such a low level old outdated beyond unreliable "smart"phone this scummy company has supplied. The company alone has the worst customer service in the several years I've dealt with them. Since 2010. Why am I still stuck with them? Because there is nothing else available in my area, I literally have zero choices which makes it a monopoly on service which is illegal btw. When I first dealt with them, I was losing my job and needed to transfer to a free service to hopefully hold me over until I could find a new job to continue paying my other phone, and going to college. These people put me through absolute hell, first I didn't get the phone for two weeks, then Assurance Wireless wouldn't activate it another 5 days and my main phone was almost ready to shut off any day there, I finally gotten ahold of someone and explained I believe with the service so far feels like a scam and will be reporting them to BBB since they have private information that could easily be sold and be used for identity theft amongst other reasonable possibilities, unless they activate my phone properly. That woke them up for a bit. Then the service itself was bad. Garbled calls, sometimes dropped, most times never received, even voicemail was useless (which they also charge you for per minute!) texts would arrive late, like several days even 2 weeks, full bars but that's clearly a lie! Thier phones tend to also have crap buttons that stopped working after a month. Have an important appointment need to confirm by pressing one, nope it told you to go $#*! yourself, waiting on that job offer or interview, too bad, you can't even press the button to answer! Need to call 911 because you're having a medical emergency, might as well die they don't give any $#*!s. Need to replace the phone because broken/lost/stolen (jokes on any thief who steal these $#*! phones), if it's been less than a year, the answer is no, longer than a year, sweet talk to keep you on thier service to get you to pay for better service... The results from these practices? Several stress induced seizures, lost of job since 2010, lost access to continue my schooling (I had a 3.8GPA until I could no longer afford calling for transportation to get to my college 50 miles away! Here's a kicker, my teachers understood and try everything they could to help, but the school required I be there in person for some things that I had no way of doing!) this company basically destroyed my life and now I have no other choice but to just go without any phone. At least then I can stop getting spam/scam calls, messages, and browser tabs/random apps. Get this, I don't add any apps to this phone, it's already defective so I just keep the wireless and data turned off, still get calls and texts but at least I can keep the battery life going longer if I disable all but the necessary apps. Clearly these $#*!s should compensate for suffering, time, money, appointments list, job loss, because they put you in the position of no way out.

I couldn't afford a phone, and got this as a means to keep in contact with my doctors, and to get Uber rides to my doctors, health care workers, and to the store as I can't drive due to physical disability. First, I had the phone less than 10hrs before it crashed, I called customer service and got someone on several occasions that while very polite; spoke almost no English, got it reset, and within 12hrs it crashed again. I went through the whole customer service gauntlet again, and since then it's crashed several more times- no offer of replacement. Not just that, but calls are constantly dropped. My friend called me from outside my house in the city, and the call dropped twice. I can't even call my family out of state, and it's so garbled I can't even understand what Assurance Wireless are saying. The data by the way is nonexistent, so I can't use uber, or my insurance transport because they can't find me or be called. I was at a doctors appointment, and the call on the cell kept getting dropped, I ended up having to use their phone behind the counter. This phone I got from Assurance is complete trash, and they should be ashamed for getting money for these phones and delivering nothing. Believe it or not, people really do depend on these phones, and many of us don't have a lot of choices. Why is it that these phones have garbage connection, and the phones themselves are $#*!, but if you buy a plan all of a sudden you get a good phone with great connection. Scummy as hell!
Don't waste your time with this phone, they ask you for a ton of personal information to prove your 'impoverished or in need' but deliver nothing, then for extra fun I got spam phone calls and emails on my phone and through a number I'd never given out and you want me to believer they didn't sell my information. My spam folder was FULL and my friends personal number I gave as a secondary contact on the forms was all of a sudden flooded with people scam calling. With how bad this phone and connection is, I might as well have used telegraph or smoke signals, this phone is garbage! Luckily a friend has been kind enough to pay for a cell phone on their plan, and take care of it for me, otherwise I'd be without a phone.

I was supposed to get a new phone, mine was not working and told I was getting an upgrade, this is the middle of may, a phone was sent out, to my old address even after Assurance Wireless went over my address 3 times, and I have lived in my new place 4 years, So I called and they were happy to send me another phone, Ok I'm optimistic at this point and the phone is sent out... its the same phone Its not a different as promised, ok So I call back, they are always friendly and more then happy to fix the problem, they said they are going to send me a return label and ship out the right phone right away, ok cool I am being patient about this... over a week and half goes past I get no e-mail for a return label and no phone, I just called back... Its now the middle of June, I can't make this stuff up... she says... they never sent me the phone or the label... and I was nice to this person on the phone... so no reason to get even or anything... but now I have lost my patience I just want another carrier... they are supposed to be sending me out a phone! But now I just have given up... so that is my story... besides the fact that just the phones so far have sucked!

3 years after LEAVING Assurance Wireless, Assurance Wireless recently sent me a letter inviting me to come back. My immediate reaction to the letter was, "No Way" I certainly do not miss them or their unprofessionalism. I spent a few years at Assurance Wireless where my experience was HORRIBLE. During those few years I received poor treatment and terrible customer service; I had many technical issues; I wrote many complaints: stayed on hold for MULTIPLE hours at a time; had agents hang up the phone on me; I had agents promise to call me back but did not; I had to escalate just about every call; spoke to people who did not understand the English language; I sent them many emails, and even went without service for weeks and a month (at a time) as they continued to fail me as a customer. I wrote the CEO, the Federal Gov't, and many reviews warning others about this company. I do not understand why the government would pay for such inadequate and poor service. Simply put, "The Government uses our Tax Dollars for this service," and Assurance Wireless does not deliver. Eventually, I left Assurance Wireless and I did not look back. I would not wish this company on my worst enemy.

So I see a different company to try for free service at least it's a Android not a $0.99 candy bar phone like another company that never had service so I lost my account because I couldn't use it? This company is no better! First Assurance Wireless make you create a bizzare 6 digit PIN that's impossible to remember with all the. Rules behind it! Then I get the phone and can't activate it because I can't can't remember the pin! I call them and the guy keeps asking for the pin after I told him a dozen times I don't know it! But he keeps going on and on about the pun until I finally had enough and asked how he got the job in customer service? And threw a few words of choice at him he didn't seem to notice? Then he tells me my phone isn't active and that's why I can't access the account and I he needs the pin? That was it I smashed the phone right next to the phone I was calling him from and told him I smashed the phone and to F Off I hung up and he called Back? Hmmmmmm I asked him doesn't he know what F Off means? That's was the end of Assurance never again I will just struggle to pay for my Google Fi service on my little disability check! Not worth the Migraine!

Let me start off by saying it took me 1 hour and 47mins and transfered to 4, yes 4 diffrent people to find out why I originally placed my order for a phone on November 14th 2020 and still hadn't recieved the phone December 1st. That's a total of 18 days... When their emails and paperwork that was mailed to my house said I would recieve the phone in less than 9 days. So I finally had some free time to call them (from a friends phone) because I don't have one. Hence ordering one from them. Assurance Wireless were unbelievably rude. They also emailed me a "tracking number" for USPS (United States postal service) which is the basic mail carrier in my area as well as most places. So I checked the tracking everyday and it kept telling me that the item was delayed but still in transit to its next post office. That was a lie as well as the 3rd person I spoke to after being on hold for over an hour now. He proceeds to tell me that the tracking number that they emailed to me was for fed ex. Ok soooooo fed ex does not use as many numbers for their tracking numbers as USPS does. Not to mention when I click on the tracking number that was emailed to me it automatically brings me to the USPS website tracking and still continues to say it's delayed. So my civil conversation with the 3rd man I spoke to (who could barely speak English) proceeds to tell me I'm wrong. So with all my options pretty much exhausted I decided to try to enter the tracking number into the fed ex tracking website. The website tells me that the number I copied and pasted in the tracking bar DOES NOT EXIST. So now I've been on the phone for a total of 1 hour and 45 mins at this point. So I ask politely to speak to a manager or supervisor. He says sure (at least that's what I thought he said, due to the language barrier it was hard to tell). So I wait a few more mins to be connected to someone with some common sense. Not to mention there was no "on hold music" which I thought was odd. Well the reason there wasn't any music was because he hung up on me. AFTER WAITING ALMOST 2 HOURS to get an answer the dirtbag just wasted 2 hrs of my and my friends time because I was using his phone because I don't have one. Hence the reason I contacted them in the first place. WORST COMPANY, WORST CUSTOMER SERVICE IVE EVER DEALT WITH. I wish everyone else who uses them a better experience than I had. Now I have to call back AGAIN tomorrow... this will be fun

This is straight from the email the sent on November 16 2020
Hi BRYCE POIRIER,

Your order ek-sxpp-944374159 has been shipped via USPS. The tracking number for your package is **************06125.

If you have any questions call *******880. Make sure you have your order key handy when you call.

Thanks
Assurance Wireless

This email is being sent from an unmonitored email address. Please do not send any emails in response to this notification.

O. K. Company until you buy a phone and it doesn't work from day one. When it comes to more customer service outside of a free phone Assurance Wireless don't have it. That is why they tell you you bought a phone from a company called Quality One *******666 one when you need to fix or return it. They pawn off selling phones to somebody else that uses assurance wireless website dot com website to make you think your buying from them until their is a problem and then they drop it on you that oh you bought it from these guys, not us, excuse. A nasty dirty lying rouse. They must think what do you want for nothing? So maybe they can get Way with it. It's free service why would you complain? That's what they count on, and most of the time it works. They don't live in the real retail customer service world. They just don't. Not up to it. They don't have to and they know it. Don't buy a refurbished phone. They don't check them when they sell you one. Don't buy a new one either. I'm sure their customer service don't exist there either. They are just plain too good at pawning off responsibility to some other company that is even worse, threatening people not to send phone in or they'll pay if they are wrong in whether it needs help or not. Nasty nasty ploy. Or telling me they'll send their address in a email and they never do. They send me a mail that leads you back to, assurance wireless not them or their address. Don't spend a dime on assurance because you'll never get an even return on your money. Just use their according to California law Unimax cancer ridden laden free phones they give you and get cancer instead. Yea, read the fine print when you get your free phone in the mail. It's made of cancer causing material according to California law. It says. Just can't win with these guys. And Sprint is no more help either. Just one more conspirator. No good. Think twice before buying a upgraded phone for sure. Signal and Service is good though.

I had a horrible battle with Assurance Wireless for over a year. Every time I applied Assurance Wireless would send me a new phone, not one I could use in my apartment (no reception). Why did I have to apply more that once, that is part of the whole ordeal I went through. The customer service over the phone is horrible, these folks know nothing. Going through facebook is a little better.

I sent back every phone they sent me (because I had my own that was approved for the service provider), except one because the package was damaged, called that in and gave the CS person all the information for that phone to be removed from my account. Well that did not happen.

With lifeline service you can only have one, the phone I didn't send back was automatically activated, how stupid is that! So I had 2 phones on my account, and kept getting shut down regularly. But no CS person could tell me why.

I finally contacted the BBB with the sad story (twice I had to do this), amazingly I was contacted by a Sprint CS person. And finally got my account straightened out. It was a fricken nightmare. Assurance is the lesser of all the evils in regards to lifeline service. And I've done a lot of research into what was available in my area, and I really liked my phone that I bought that functioned with the service provider.

Sprint owns Virgin, Virgin is part of Assurance Wireless. I love the BBB!

Many months ago I purchased extra data. The top-up plan was 2 gigabytes for $10. Mobile data stopped working in a day or two, which would be impossible unless I was watching videos all day. It typically takes me a week to go through 2 GB.

I could see from my data usage that I wasn't even close. My bank was charged the $10 but Assurance never credited the 2 gigabytes to my account. I called customer service 3 different times to get it resolved. Each time Assurance Wireless would credit a dollar to my account to appease me.

I found this very aggravating. I got ripped off for $6. They could look at my account, see what I paid for and check it against my data usage. Simple, basic math. I gave up because I got tired of calling. One positive thing I can say is the customer service agents are very nice, but they never did solve my problem.

A month or two later, I bought the same data package: 2 GB for $10. It worked this time, but a week later I signed up for Emergency Broadband Benefit, which gave me unlimited data. I didn't even bother trying to get a refund for the $10 because dealing with customer service is such a hassle.

Wow. I wish I'd read the reviews here before I signed up.
I had been happily using a cheap non-Lifeline phone and plan from another company with no issues for years. A friend talked me into giving Assurance Wireless a try.
The phone started malfunctioning from the start. The setup was nothing like the instructions described. The phone and charger both reached melting point in 2.7 seconds. Then, the phone wouldn't get on my Wi-Fi. Then, it used up all my data updating itself, which included adding a bunch of bloatware. Then... this. Then... that. What a frustrating mess!
Assurance customer service was no help. All I wanted from them was help getting on my Wi-Fi, and Assurance Wireless couldn't or wouldn't do it. They were also pretty rude, which I don't hold against them too much as I imagine they're slaves in some other country making pennies a day, if that. After an afternoon of repeated calls with them, they told me they'd call me back, and never did.
One day was plenty, thank you very much. I'm done. I don't have enough time left on this earth to waste it dealing with this nonsense. I destroyed my phone and threw it into the trash where it belongs. I'd rather go without and spare myself the aggravation of Assurance Wireless. Now, excuse me while I go give my friend a stern scolding.

I've been a costumer with Assurance Wireless for about 10 years or more. I used their free phones, I'd upgrade here and there sometimes, the nicest phone I've ever had with Assurance Wireless is the Samsung Galaxy J3 Achieve, I purchased this phone about 3 years ago in 2018 or so on the assurance wireless website back when Assurance Wireless offered phones (good ones) for a price. I believe I paid around $170 for that phone and it was worth it. Only problem with the phone is that there was no free data with it. And they do not sell phones on their website anymore. In the beginning Assurance Wireless offered a few free minutes and a few free text messages, then they changed it to unlimited minutes and unlimited text messages plus 3gb free data. If you want to add more data, you go on their website and pay for more data (this feature never worked on their website for me, I was never able to add more data because there is always an error message). I was also never able to send or receive MMS (Multimedia Messaging Service) or have data when I go out of the house if I needed it for an emergency. The Network was spotty in the beginning but now it is a lot better, sometimes people would call and I would never get the call or text message, or sometimes I'd send them texts and they'd never get them, now it is much better, although not perfect. I have never had a problem with the phones they sent me, they always worked and I enjoy having a free phone. My biggest problem with Assurance Wireless is that they won't let you use a good phone anymore, now you have to use only their cheap free phones. I received the Wiko phone, it is very light, crappy camera, crappy screen, but if you are using it for basic things then it does the job. Now, I am able to use MMS and data with this new crappy phone. I just don't like the phone itself and wish I could use a better phone with Assurance Wireless. Another thing that is bad about them is the costumer service, the people who work there cannot speak English very well, I have nothing against that, but when your job is to speak to costumers you should at least speak the language well, they are very nice most of the time but not helpful. Their website is also misleading, on the swap a phone link, it shows you a list of phones you can have with them but then it will not let you add that phone to your account and the adding data problem (it does not work). If you absolutely cannot afford a phone with a different network then Assurance Wireless is not that bad.

Assurance Wireless in association with Lifeline Services has now gone down the SHI... ummm drain! T-Mobile(Sprint) has taken over for Virgin Mobile and are proceeding to make a complete mockery of the original Lifeline Service, first introduced by former President Barack Obama. Under the original program, an "Obamaphone" was the free phone available to all low income citizens who met the guideline. It was a low end cell phone product that after using it for a while, I opted to invest in a Samsung low end model (a smartphone nonetheless) which had been fitting it's purpose faithfully and problem free for many, many years. Low income enrollees had several other options of fine, popular cell phones (for a fee) that was admirable. T-Mobile (Sprint) takes over Lifeline, makes every previous cell phone UNUSABLE, (there went my $15) and began a mass mailing of the most USER UNFRIENDLY pieces of junk imaginable. For example, one has to press two buttons just to access a period, question mark or exclamation point (which I had GREAT USE OF in filing several complaints)! There are other phones available for us low income citizens, ALL WORSE THAN THE OTHER. T-Mobile is dumping these cell phone marvels on the people who can ill afford more problems in their lives, especially in cellular communications. I filed a letter of complaint with the FCC to make known the absolute horrendous treatment T-Mobile is employing, knowing that low income people are the least likely to pursue litigation and/or a positive change back to the far better phones that we once had. Of course, T-Mobile was called on the carpet by the FCC, and as you can imagine, used flowerly language and partial fact/partial fiction in their response to the FCC. The result, WE, the low income citizens of America are SCREWED! The ONLY choice remaining is a class action suit, with help from the Legal Aid Society, which would take time, money and energy, none of which are in great commodity. Personally, I am boycotting T-Mobile (Sprint) never, ever to use them for anything. Even if Assurance Wireless were to offer me a brand new iPhone 23 Professional Model for $00.01 I would not jump. T-Mobile, the self proclaimed biggest cell phone provider SUCKS A BIG ONE! The low income population (which includes many a Senior Citizen hardly adept at digital communications) are now targeted by T-Mobile hoping that in frustration with the crap phones T-Mobile is pawning on us, we will unenroll in LIFELINE, and thus, save the corporation big shot, some money. It is corporate greed, when this is distilled down to it's common denominators, as well as thinly veiled racism (non-white citizens make up a large portion of Lifeline users, at least where I come from, NY). So that's the word from the front lines of, I tried to fight Big Brother, and lost on a majority decision. If anyone cares to try to rise up en masse to take another shot at T-Mobile, and get better service and BETTER CELL PHONES... let me know.

I had a problem to activate the phone.
I switched because my Samsung always had bead reception up to switching to voicemail not matter where I was. It never rang anymore. Text messages with delay... phone sound quality bad... just annoying all over.
So I got their model CP3320AS2 that is lightly larger than the Samsung. I followed activation instructions but at one step this instruction are different from what the screen shows so I guess that is where I messed up.
Restarted and tried the phone... did not call the number I put in but went straight to Assurance Customer Service! How about that? Ok, Let's talk then. So I rather quickly had a real life person on the phone that had a strong accent from India. Well... my accent is German... I had to focus.
After a short moment the CSR told me to reboot my phone. I did and my phone was activated and in working condition.
THe phone is so much better than my crappy Samsung, it received calls and rings! No more Voicemail as default! But what is way better is that the quality of the sound at phone calls is now clear and crisp.

I have NOTHING to complain! Maybe I am the silent majority?

I have been with Tmobile for 8 years - I have paid my bill on time every single month for this long. I have also paid Tmobile 15 a month for their Insurance provider which is - Assurant every single month for 8 years. I have never broke a phone - well; that was until a few weeks ago " Mind you" with an Otter box symmetry case - I dropped my phone on a flat surface and it broke! I contacted assurant - I filed my claim - I had to pay a 100.00 deductible - I am sorry if Assurant sent me a REFURBISHED item back " I do not care if it is perfect " I am still stuck paying TMobile 700+ dollars for a REFURBISHED USED item! When I signed up to pay monthly payments on a phone - I never expected to be sent a used item back. This flat out is unacceptable. I was on the phone with Tmobile and Assurant, on the same line - at the same time - Assurance Wireless both kept saying it was each other! No one helped me. I am writing this review to say - Assurant will send you used items back " your stuck " still paying full price to TMOBILE for a used ITEM. It does not matter how long you have been with who - or how loyal you are - ASSURANT will send you used items back - I was told the item depreciates once someone has it. Well... since someone has had it... shouldnt my bill on yo end DEPRECIATE?!? WTF. So now i am stuck! Thanks Tmobile for the wonderful insurance options you provide your loyal customers with. FYI thank you for still charging me full price for a used item. I am so unhappy about this... i do not care if sprint does this too. I probably will be switching to them.

While i'm tempted to, i don't fault the csr's for their poor service. Assurance Wireless are employed in the phillipines. I've been there while i was in the navy. It is no wonder why a/w outsources there. Labor costs are extremely low, govt regs extremely lax, training as minimal as possible. There is no aacountability.
A/w is a company that thrives on govt funding.
I've checked their website. They are owned by verizon, sprint.
This should say something about verizon & sprint. Does bait & switch come to mind?
My phone crashed earlier this year. They sent a replacement. I sent the defective one back.
Later this year, replacement phone crashed. They claimed they never recieved the defective phone from earlier, hence they couldn't replace thus one.
After numerous lengthy, stressful phone calls (from an alternate borrowed phone) the issue was resolved. They admitted (this is true!) they had received the phone. So now they could send a replacement for the current defective phone. This was in mid-september '21. Then they say covid is preventing them from sending the replacement. Then they say replacement phone should arrive soon. Yet they refuse to give a tracking number, saying r. P. hasn't been shipped yet. (covid).
In closing, boycott assurance, sprint and verizon (as sprint & verizon own assurance). Don't fault the csr's, as they are just trying to earn a living, and are paid slave wages and are untrained. The corporation heads are at fault.