AuthenticateFirst

I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and AuthenticateFirst have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept."

How unprofessional!

Save your money and your time and go elsewhere

Had a bag authenticated and I experienced a smooth, professional transaction. Will definitely avail their service again!

I uploaded an item for authenticate (not my first time using the website nor its authentication services. The representative, was extremely rude when I explained that I had already uploaded images as required for authentication examination and it's determination. The representative proceeded to contest that I had not uploaded the images so my item could not be authenticated. I further explained that the platform website was having errors while I was uploading and that in the end it showed the images were in fact there on the site and available for me to preview, it was an IT issue with their website which was not allowing them themselves to see the images. After this comment I also said that it seems to be a bit fraudulent to accept my money however not to have accepted the uploaded photos of the item, being as there could be no authentication if there were NO images to examine. The representative became irate and said I was making a false claim. I said I have proof the images are uploaded as I can see them on my authenticatefirst account. AuthenticateFirst grew upset and began speaking to me extremely unprofessional, I proceeded to ask to speak to a manager in regards to my experience and concerns about the situation and the representative... I waited two days for them to tell me that the images were not showing up on their end. The next thing I received response from the representative of authenticatefirst and they states they were the actual OWNER of the company and they continued to disrespect me and I explained I do use other authentication services such as real authentication.com and lollipuff.com and over there I am most certainly NEVER miss treated degraded or disrespectful in such an unprofessional manner as she "the owner" of authenticatefirst had treated me. She then proceeded to tell me to take my business to the other platforms. She also proceeded to tell me she was going to ban me from the use of the service on her site! I was thinking this representative cannot be the owner of an establishment with such poor customer service and such a poor attitude and way of treating customers, I suspected the representative was lying in order to save face, so I emailed the company on the website officially to explain my exper And let them know the representative was highly unprofessional and threatened to ban my authenticatefirst account. The email response said they were in fact the owner and would not be refunding me my past orders of authentication nor would they be authenticating my items in the future. I still have all emails and screenshots associated with this situation as proof of their misconduct and unprofessional way of speaking to a client (myself) I would highly advise that all professionals looking to utilize a professional authentication service or company for authenticating items for their business to think hard before using this company for the following reasons. I hope this saves a lot of people stress and money if they are deciding which authentication company to use, as this one has proven extremely unprofessional and disrespectful to the customers.

I sent in pictures of a bag I bought from Fashionphile. AuthenticateFirst guarantee authenticity, but I wanted to be sure I was getting the quality of product that I expected.

The process was easy, and I heard back rather quickly... to hear it was authentic.

Have used many times in the past. Always happy with the quick response. Will continue to use again and again!

Very good company, I will use their services again! Fast, easy and trustful. Best company tonauthenticate high end products.

Have used AuthenticateFirst twice and have had great service and results both times. Will use again and trust that I will get the same good, quality service.

Amazing service and 100 % accurate. AuthenticateFirst care about their customers and are always ready to help. They give me a piece of mind when I'm buying pre-loved items. My go to! 10 star service!

We can get results in a short period of time. When we have questions or concerns, we can get a fast follow up too.

Services are very prompt. I go to another authentic ation services and Authenticate 1st is the one you can count on.