Back Market

I was very skeptical of getting a refurbished tablet for my daughter but for 3 years i had to replace her galaxy tablet every 12 months and i really wanted to switch to an apple device. Besides needing to replace her galaxy tablets Back Market also had allot of minor glitches and my daughters on the spectrum so small annoyances can turn into big blow outs easily. So i decided to try back market bc the reviews were great and the 1 year warranty was appealing for us. The ipad came really quick even at christmas and was in great shape when we got it. It was in a very sturdy and protected package and came with a charger (a pleasant surprise). Now we haven't had it long but it is working beautifully. Not a single issue or glitch and my daughter who spends allot of time on it loves it and is so happy we switched. We wouldnt have been able to afford a brand new apple tablet so i am grateful this option was here. I will definitely order from back market again and ive been telling other people to as well. I dont leave reviews often but this store deserved a great one. Thank you!

Tried ordering an iPad twice.

First time I ordered it said it was processing but no cancellation or confirmation, just nothing, it was like I had not even ordered the product.

Second time, Back Market TOOK MY MONEY AND SENT ME A SHIPPING CONFIRMATION and THEN they told me the order was cancelled. AFTER THEY TOLD ME IT SHIPPED.

I order and it said "Hurray! Your purchase has gone through!"

Then I received the message
"Your order has been shipped!
Your order (n°US488764) is on its way. Follow its adventures in real time:
Track my order "

Then on 6/4
"Dear Buyer, Thank you for contacting us. Please note, this order was cancelled due to being out of stock. We apologize for the inconvenience. Please advise if you have any further questions. Thank you Jordan BUYSPRY"

If you have stock management issues of this level, that means you really have a problem.

The worst part is their customer service is rude and clueless and unwilling to anything but offer 5% off my "next order". They claimed it was "stock issue" as if it is just completely normal to conduct business this way.

I wanted them to comp overnight shipping on the third attempted order to make up for the time they wasted in mishandling the first two but they didn't even care to look into it.

Never again.

I spent $400 on an iPhone, in good condition, by a seller who had 4.8 out of 5 stars, back market gave me a 2 year warranty, the charging port stopped working, so I shipped it back to the seller, Back Market replaced it with another of the same model, with an even worse functioning charging port. This is after 4 months of use. They wouldn't respond to my requests to either give me a refund or repair the phone, so I found the phone number I'd the customer service rep, his personal number, because they wouldn't return messages, and back market never even got back to me after multiple attempt s to reach them, I tracked this idiot down, who Proceeded to tell me to call the business number, I told him I had, numerous times, but no one will answer, and he said "we don't want people calling" no kidding, jerk. He requested a video, to prove the phone didn't work, I provided this and he simply accused me of lying. This is the worst nightmare. This entire company is a SHAM. DO NOT PURCHASE FROM THIS COMPANY

I needed a phone so I shopped around and eBay usually has the best deals. But I had a problem with my eBay account because Back Market let the robots take over there already, so I tried Backmarket because it was the only place with deals on devices that were competitive with eBay. On Newegg, Amazon, and anything else I could think of, same phone was as much as 3 and 4x the price at Backmarket. They had exactly the device I was looking for, at <25% what it cost new, and their fees as a platform are transparent and straightforward, no hidden bs like half the cost ends up being shipping. The seller shipped fast, like 2 days, and when I received it, it came with a note they clearly wrote for Amazon customers—so you're getting exactly the same sellers on Backmarket, at better prices, with quality assurance from both, and you don't have to buy Bezos another libidinal surrogate space program. Hey Backmarket, you definitely deserve this positive review, but don't get too big and corrupt and let machines make all the decisions and treat your buyers and sellers like consumer cattle, and I'll keep coming back!

I've had three transactions through Back Market. The first, an iPhone 10, went without a hitch (as advertised, great condition, good deal). Recently, however, I tried to purchase a MacBook Air for school for my daughter. It was listed with an i7 processor and 8gb RAM. Only after admiring its very nice condition and setting it up completely did I check and realize it was an inferior i5 4gb machine! OK, I'll return it and get a replacement. None that matches those specs available. Then wrong shipping label sent to me (discovered at USPS counter, where I'm told insufficient postage AND incorrect address), then a second trip out, this time to FedEx. Then h e to order less-than-ideal replacement in only good condition from different seller also on Back Market because that's all there is ("here's 5% off for the hassle," says Back Market…ugh, thanks? That's $17, people), which arrives and—guess what?—SAME freaking problem! Go through it all over again. And school starts. No laptop, just LOTS of frustration and time wasted. Can I speak to a supervisor? Supervisors have been "informed." No access to them for me. Clearly a problem with Back Market's listing interface, but Back Market don't want to hear from me.

Caveat emptor! You may get lucky with your seller on this platform and not need the help of Back Market's customer service (which you pay $1.99 for per transaction, btw)…but if something goes wrong, they send you lots of cheery emails but do PRECIOUS LITTLE to remedy your problem or make it right. It's up to you to spend your time fixing it. Be ready for frustration!

I've placed several orders from BackMarker and purchased 3 iPhone XR's. I ordered all "excellent" condition but was unhappy with the quality of some. Returned for new ones without any issue at all. BackMarket was always responsive to my concerns (almost daily emails) checking in if I'm happy with the response from the seller and if my issue was resolved. My 3 daughters are thrilled with their new phones and I am happy to give a 5-star review. I would definitely order again from them. My wallet is happier too. The only thing I may do differently is order the "good" condition and lower my expectations just a bit. The first 3 I ordered all had visible scratches on the screen, which according to the website, there shouldn't be any. Sent those back for 3 from a different seller, one came with a pretty big ding on it. Sent that back again. Got another one (that took longer than expected but there was a bad snowstorm) and this one came with a chip in the frame but we are living with it. Overall though, the company was excellent to deal with.

If you have any skepticism about buying refurbished technology - let it go. This is such a smart way to buy. The company is so responsive. The products are just as labeled. The quality and support is excellent. The savings are too big to ignore. There is one important suggestion I'd like to make for your purchase. Ask the seller which Network the phone was originally attached to. The phones are all unblocked. But that does not mean Back Market are completely compatible with all of the Networks. The Networks are not very transparent about these differences. Verizon told me they could handle the unblocked phone with no problem. Though my phone was unblocked, it was originally with T-Mobile. I wrestled for hours with Verizon both on the phone and twice instore trying to understand my situation. They were less than forthcoming. Finally I dropped Verizon and switched to T-Mobile. The phone is beautiful and fully functional now. Had I known this issue - I would have either sought out a phone previously with Verizon, or immediately switched to T-Mobile. I am sure Back Market will soon publish which network phones were with previously. But until they do - ask that question and avoid the hassle. Believe me - Back Market is fare more pleasant to work with than Verizon. For me - Back Market will now determine which Network I am with... not the carriers.

I bought a phone, but my mistake didn't realize it was locked to a carrier I don't use. I cancelled it immediately when I realized and wasn't charged. Three days later, I get the phone delivered to me. No packing slip with seller details... nothing. Just a bubble wrapped phone in an otherwise empty box. Neither Back Market or the Seller (Buy Back Boss) want to take responsibility for who's job it is to get me a return label yet both are saying I'll be charged if I don't give the phone back. The online platform doesn't even give me an option to contact the seller because it doesn't even recognise that I bought anything. I finally find a way to contact Buy Back Boss and leave multiple messages. No response. Finally find a way to contact Back Market (not easy to find!) and the guy on the phone is completely rude and unhelpful. Doesn't accept responsibility, blames the seller, says all he can do is send them an email to tell them to give me a return label. So I'm waiting. So frustrating. What a complete waste of my time. Wont use this Back Market or Buy Back Boss again.

My mom of all people clued me in the Back Market from talk within her neighborhood Facebook group. My husband and I looked into it because I was at a crossroads with my Samsung Galaxy 8 with an increasingly cracked screen that was now impacting the actual use of the phone. I, of course, would get maybe $30 for a trade-in and a screen replacement was $250+. I couldn't justify spending $1000+ on a new phone. It was just too painful to think about. I looked into Back Market and it seemed simple enough - find the refurbished model I wanted that was maybe a year or two old. I selected the Galaxy Flip 5G in excellent condition with overnight shipping and added on the extended warranty. I received messages at each step of the way including when my phone was delivered (as if my three dogs would let that pass without notice, LOL). My phone was well packaged and included a new USB cable. The only marks on it were on the hinge, no scratches to the body or screen. It was unlocked and we were able to get it activated onto our Verizon plan that night. It has been operating soundly like a brand new phone! My only issues are user-induced since I haven't had a new phone in a while so programming the notifications and such take a little getting used to - and that is 100% on me, the user. It's been a good experience so far so my husband and my mother are considering Back Market for their next phones!

Ordered a port replicator. Quickly got a track and trace and thing was on the way. Woohoo! Some days later get the package and find... six phones? Obviously not what I ordered. Contacted them and Back Market send me a DHL return label which unfortunately couldn't do much with as I don't have a printer. After some time (and effort) manage to get it send anyway and day after heard they received it. Contacted them again on my port replicator as I was not in the mood to wait longer. They state it's coming asap and then state it will be send on Monday and arriving either subsequent Tuesday or Thursday. Against better judgement said that was ok and wait patiently. Come Monday I get an e-mail that they will refund me. Gee, thanks? What about the promise it would actually be send then and have me waiting unnecessarily for multiple days while they messed up and send me the wrong order (which is not a good reflection on them to begin with) which caused me extra annoyances and work.

In short: They don't keep their word while their logistics are clearly sub par. I definitely would not recommend to any one.

QUICK SUMMARY: If you need a phone for business, you should not buy one from BackMarket.com. If you need a phone to last for more than 8 months, you should not use BackMarket.com. If you cannot tolerate losing all of your personal data and information when the phone needs warranty service, you should not use BackMarket.com. If you want a 12-month warranty that will be honored, you should not use BackMarket.com.

DETAILS: Initially, the phone I received was in somewhat less good quality condition than it had been advertised to be in by the seller and actually wasn't the version of the phone that Back Market advertised it to be. However, they refunded me a bit of money so up until 10-19-2020 I sang the praises of BackMarket.com, recommended BackMarket.com to my friends and family and co-workers, and looked on BackMarket.com when I was thinking about purchasing a new phone. However, after owning the iPhone 7 "Very good" condition phone for 8 months, the battery stopped functioning properly (dead by 1 p.m. without any use). When I sought support from the seller (Electronic Deals) and BackMarket.com, I was faced with a maze of complications. 1st: I was told that "the order is past 90 days old and the warranty period has expired." This was blatantly false since the phone came with a 12-month warranty. Seems like an attempt to put off the buyer from trying to file a warranty claim. 2nd: After sending documentation showing I had a 12-month warranty (which all BackMarket.com phones do—that's one of their advertising claims), I was offered a replacement. 3rd: After agreeing to a replacement I was told that I would have to send my phone back to the seller and they would then take up to 2 weeks to send me a new phone and that no temporary phone would be provided "because they don't do that." Since I use the phone for business that requires me to be available to clients 24/7, I could not be without a phone for 2 weeks. Furthermore, BackMarket.com had changed their policy of not providing temporary phones *after* I had purchased my phone but were still insisting they would not send me a temporary phone even when I offered to pay for the full cost of buying the temporary phone and then having them refund the cost when I returned it. 4th: When I offered to simply have the local Apple store replace the battery while I waited at the store and have the seller reimburse me for the cost of the replaced battery, I was told that they could not possibly do that. They never explained why they couldn't send a check, but that's what they said. Not sure why a business cannot write checks. 5th: If I had accepted the option to be without my phone for 2 weeks while the replacement processed, I would have had to have erased all data from my phone before sending it back to the seller without being able to transfer my data to a new phone. A serious problem! 6th: When I asked for the warranty request to be elevated to a higher authority, I was given directions for how to do that online, but, the directions were bogus—if you follow them, there is no "SOS" button anywhere on the site to elevate one's complaint even though the customer service agent said to click the "SOS" button. 7th: When I sent screenshots showing that there was no such button at the URL I was told to go to, I was belittled for not being able to click the non-existent button and told that the agent would reluctantly elevate the complaint for me. After 27 days, no one had contacted me and I am left with an 12-month warranty that was not honored and is apparently worthless to the buyer, although it does seem likely to help the seller by developing a false sense of security in those who buy phones on BackMarket.com.

My phone came in about a week ago and it arrived at perfect condition. The screen in the front and back is flawless and the camera is as crispy as it gets. I ordered a Mint version which meant that it should look brand new, and IT DOES. The only problem I have with the screen is that it doesn't have the setting true tone, which basically makes it so you see the same version of the screen everywhere you go, so the same brightness even do you're out in the sun etc. Also the phone only came in 2 WEEKS LATE. IT WAS SO STRESSFUL. I thought I got scammed, I had to check Fedex every single day, clinging to the little bit of hope that it'll come in that day. The seller also promised me that it will be delivered by that week, but it didn't so after 1 week of dodging by the seller, I gave him a deadline to do something before I refund. So Back Market decided to finally investigate what happened to my package and after another week of agonizing stress it came in. I was so happy that the shipping quality wasn't the same as the phone quality. So to summarize, the delivery is bad (this although could be part of the severe snow storm at that time, but I think the seller was also at fault for not doing anything) but the phone quality is perfect, as promised (aside from true tone)

In short, I highly recommend Back Market if you're shopping for refurbished items.

I decided to order a refurbished iPad through Back Market after seeing their name pop up on few lists of top refurbished sites. Their selection was great, prices were competitive, and the whole process was a breeze. I ended up ordering an iPad and a case to go with it, both items arriving very quickly!

Due to my own negligence, I ordered a case that did not fit my particular model. Luckily Back Market anticipated my foolishness and provided a not to contact them for any exchanges should anything not fit or work correctly.

Their customer service was awesome and let me know exactly what to do to exchange the case. Again, the whole process was quick and easy and I had a replacement in no time at all.

In the end, I'm extremely pleased with both items. The iPad might as well be brand new. There's not a mark on it, the battery life is outstanding, it arrives with a pristine power cord, and was exactly as described (Arguably better). The Slim Folio case might as well have been brand new as well, even arriving in its original packaging.

If you're looking for refurbished goods, I would definitely recommend Back Market without hesitation.

This was the very first time I ever ordered anything refurbished... I have always been a firm believer that it would never be as good as purchasing brand new, mainly with technology. However, I was in a bind where I needed a new laptop for work quickly, but didn't want to spend a crazy amount of money brand new. Back Market was recommended to me and I decided to give it a chance because he said he has always had very good experiences. I found a laptop that had exactly what I was looking for, and one of the newer models, for half the price of brand new. I chose the "Very Good" condition setting, but when I received the laptop it looked brand new, and functions perfectly. There was even an issue with the shipping (which was not Back Market's fault). I requested 1 Business Day shipping for the laptop I chose to order, and the seller had the laptop to UPS within a couple hours to be shipped. The issue was actually on UPS' end, which delayed the shipping and so I reached out to my seller at Back Market. Back Market responded in a timely manner, gave me constant updates, and even issued me a refund on the shipping (even though it wasn't their fault). Their refurbished quality, options and especially their customer service has won me over to the refurbished side and I definitely recommend them. My next purchase will hopefully be a new smartphone, when ready. Thank you, Back Market and iPower Resale Group for the great experience!

Horrible experience. Zero customer service. Wasted 2 weeks waiting to receive a phone that was supposed to be unlocked but was not and hours of my time writing emails to Back Market and the reseller, Cellfeee, and calling cell phone carrier and Samsung trying to resolve the issue.
- I ordered a FULL UNLOCKED Galaxy S10 plus from Cellfee on 9-17-21
- My carrier is Consumer Cellular ( Back Market are GSM and run off of AT&T towers).
- After receiving the phone I ran the IMEI number on Consumer Cellular's website. I received a message that the phone was not compatible with their network.
- I contacted Celfeee and they offered a return or replacement
- I opted for the replacement
- I asked it they would forward the IMEI # before shipment so I could check for compatibility
- Cellfeee agreed to send the IMEI # before shipping another phone
- I sent the phone back the following day 9-22-21
- 9-28-21 - Cellfeee sends an email saying they are sending the replacement phone
- I remind them to send the IMEI number first so that I can check for compatibility
- I receive a Fed Ex tracking # from Back Market - the phone has already been shipped
-Cellfee gives me an IMEI #
- I check the IMEI # with Consumer Cellular- NOT COMPATIBLE
- I call Samsung and give them the IMEI # - they say that THE PHONE IS LOCKED BY SPRINT
- I send Sergio at Back Market an email documenting the whole process
- I send Cellfeee and email and advise that Samsung says the phone they sent me is locked and ask Cellfee to call Sprint and have the phone unlocked
- Cellfeee sends an RMA# and shipping label for a return
- Back Market sends an email from their head of "Customer Jubilation" telling me that the issue is resolved and offers a discount a 5% discount on my next purchase form Back Market- major insult
- I call Back Market Customer Service - [here is the number- you can't find it on their website - *******688] and repeat the saga tell them that all I want to do is have the reseller contact Sprint and have the phone unlocked. The very nice woman tells me that she knows how I feel but does absolutely nothing to help me.

Please use Back Market if you do not value your time and like happy talk and no action.

I do not recommend you buy anything from Wireless Boss. I ordered this phone from them on Mar 24th. The first phone came on the 29th. The quality rating was "good" which meant no scratches on the screen. The screen had many scathes./scuffs and one crack. Had to send this one back so Back Market emailed me a USPS tag, went to the post office and it took 5 business days for them to get it back. I got a message saying that they are sending me another phone but that this one, and I quote - "I am happy to inform you that your replacement order has been carefully picked, packed and shipped in very good condition." Well, that is a flat out lie. The second phone that I received yesterday (Apr 9th) was as bad as the first one. The screen is all scratched/scuffed/scraped up. So I am sending this one back as well. One time is a mistake, two times is incompetence or worse. This is part of the response I got from their customer service. "Please note that Back Market is in the process of changing the grades and updating descriptions and our Shipping Department is still having a hard time transitioning and differentiating the new grades." The grading system is very easy. Good means no scratches on the screen. You look at the screen and if you see scratches, its not "good". I am now being told that they do not have any phones in "good" condition, yet this exact same phone is for sale on their web site. So if you are going to buy this phone and think it is in "good" condition, I hope you are either blind or have very low standards because the phone will not be in good condition - per Wireless Boss - "I reached out the Inventory Department to see if we can provide you with a replacement device in Excellent condition, however, this grade is no longer available at this time. " If I could give Wireless boss a negative rating I would so so, unfortunately, one star is as low as the rating goes. I am not sure if this company is a scam, crooked or just massively incompetent but if I were you and looking at this phone, I would take a hard pass.

Purchased Airpods through backmarket on 11/12/2019. The airpods stopped syncing and after going to Apple Store, determined that Back Market were not working, requested a return on 12/27/2019. There is a 12 month warranty advertised on their site. Since that date I have made multiple attempts to call and get a return label for the defective product. I have called 5 times since Monday 1/6/2020, each time getting a different answer about the status of the return. They say it has been transferred to a "higher department" who I am unable to speak directly with. When I ask to speak with a manager, they are never available for multiple reasons, meetings, on another call, not there. An offer to schedule a call back is offered and no one ever returns a call. Avoid this company! There is no customer service that will help you!*************From their return policy*************** Oh heavens no. You've encountered a defect during the warranty period? Network, button, camera issues, etc. Open a customer service ticket and get the help you need in 3 clicks. We'll take the device back in under 24 hours! Get a free shipping label to return the device to the refurbisher. We always guarantee a happy ending. Your device is repaired or (if that's not possible) exchanged free of charge.

I am amazed at the quality of my "new" refurbished Note 9! I admit I'm a bit tech-challenged & must rely on family, friends and acquaintances to guide me through the techno "maze". After my own Note 9 completely crashed, I woke up. Gone. Everything just gone! I began spiraling as though I were a modern day "Alice in "Horror"land" trying to navigate the "rabbit hole" of diverse technology... I just wanted my phone back. Just like it was. But alas, it was not to be. After what seemingly was turning into a major catastrophe. My "Cheshire" cat appeared in the form of a local whom I now fondly refer to as "My Tech Guru". He guided me straight to BackMarket to find a suitable replacement. I was a bit apprehensive at first but then impressed by the fact that this is a win, win! I love the idea of re-purposing & refurbishing, the price is reasonable & affordable. & you stand behind your work! Ah! A company with integrity! I received my "new" (you would never know refurbished) Note 9 from you guys a few weeks ago (like unbelievably quick!) and I am happy to announce that all is well. I completely avoided the "Mad Tea Party" and came out of the "Rabbit Hole" practically unscathed! I am telling all of my friends & family to be sure & check you guys out before buying another phone! Thank you for a great product and creating an awesome company! I highly recommend!

We ordered an top grade phone Dec 4th, the phone we received would not even align with their lowest grade. It had chunks out of the screen in several locations and scratches on the case. I asked to send it back Back Market sent a return label and the company received the phone on Dec 23rd. I waited till around Jan 6th to call about why I did not have a refund yet. Backmarket said they had to notify the company that sent it KoalaStash to take care of it within 24 hours. If nothing they would refund me and handle the company on their own. So we waited the 24 hours and nothing. I called back and they said they were processing the refund and it would take 3-5 business days. Well 5 days later I call after nothing had happened and they said there was an issue with PayPal not allowing them to refund? Ok? So I wait a couple days and call back again, same answer. I did this one more time and then called PayPal and put a dispute in. So today 4 days after contacting PayPal my money is refunded and this is the response I get from backmarket:
"

I bought a Nintendo Gamecube Wavebird controller for 80 euros, its status said "excellent conditions", but... the controller arrived a couple of days late (not a big deal to me, if I hadn't paid 15 euros for a delivery from Marseille to Milan that was advertised as "within 48 hours"), and the two joypads were damaged: the C stick was badly scratched and somehow "repaired" with some yellow rubber attached to a side of it, and the grey stick, besides being dirty underneath its "head", is deformed. I replaced the parts myself (luckily I had a tri-wing screwdriver with me, and a broken controller to cannibalise), and again, it's not a big deal (the controller has been working perfectly so far), but I can't say I'm happy with all the money I spent. Customer service seems efficient, though: as I'm writing this message, they're offering to refund the delivery. As much as I appreciate it, I would have preferred a little more attention in the details beforehand. As I wrote, I spent 80 euros for an 18-year-old used controller that should've been in much better conditions for its pricetag. UPDATE: today I received a complete refund! I didn't expect that at all, their support was impeccable. So, my review goes from three to five stars! As I'm into retrogaming, I'll probably pay them another visit very soon. Thank you!