5 customer reviews of barclays.co.uk
Barclays Rating
Based on 5 reviews from Barclays customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
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I begrudge having to give one star. Customer service is unbelievably incompetent. Do not use Barclays if you value your sanity.
Barclays app maybe fine for small day to day transactions but is absolutely useless for more substantial transactions. Imposes nonsensical daily transfer limits when you have available funds. Complete waste of time
Wow what can I say that already hasn't been said. My problem is that I tried to pay for items using my card, and according to the card machine my account is closed.... So obviously I wanted answers and quick, Tried the number on the back of the card, and the automated voice recommended using the chat on the Barclays app. The chat connected me the another call, again with a set of extensions, none of them relevent, or "press 0 for anything else".
I pressed 0 and was greeted with the automated voice telling me to "please hang up".
Now what am I to do?
They've closed so many branches, and if there is one open you either queue up for an age, or end up on the app anyway with their guidance.
Or do I call another department and hope for the best after a 30 minute wait.
???
Grrrrr I'm so annoyed
Very unprofessional people. They seriously need to get educated. And I really don't know how these people got a job working for a bank.
Not enough staff in branches. Long queues to speak to someone & unable to book appointments to discuss business accounts.