BigAppleHerp

Waist of time. I received an email about corn snakes and when i attempted to buy one, BigAppleHerp accused me of fraud and when I sent them the photos they requested they said it was sold. I mostly keep tarantulas and IV bought all of them online and this is the first time iv had a bad experience trying to buy.

My college student was very excited about buying her first chameleon. She decided to use Big Apple Pet Supply. What a mistake! Her chameleon arrived dead! Why would BigAppleHerp mail a reptile in the middle of winter to Reno?! On top of that, this company that claims to have been in business for 27 years with 1 million reptiles sold refused to refund my college student her money! Absolutely ridiculous! This company should know better and have better customer servive! I hope they enjoy the $135 they stole from my daughter! I will not recommend them to anyone.

This seller sells unhealthy reptiles.

BigAppleHerp respond kindly before purchase, but if it becomes a problem, they turn into evil.

I bought 4 Leopard Geckos from this seller on Monday, March 8,2021.

The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation.
And 1 out of 4 Leopard Geckos appeared to be in very poor health.
It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium.
That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium.
It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping.
But in the end, he couldn't last a few hours and died.
I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture.
There was no response. When I said that I would open a dispute, the answer came.

Came a bit cold but on time. Perfectly packaged and safe. Cutest snake ever great personality settling in nicely. Thanks so much

BigAppleHerp are a bit pricey but you know what they say, you pay for what you get. I got my VERY first snake from them. They are very helpful and answered all my questions and concerns. They package their animals very well and and offer such a great variety of exotics. Ive also gotten many cages from them, all great quality for the prices. I hope to do more business with them in the future.

Jellybean arrived in great shape and enjoying the driftwood in the terrarium! Jellybean is acclimating well and is thriving!

Ordered 4 turtles and A leopard gecko was at home at del. Time but 2 of the turtles was dead other 2 OK and the gecko is OK but when I let them know about the order the 2 dead turtles all BigAppleHerp said it was sad paid 140 for order and they did not even ask or replace the ones that came in dead not very happy

This is the second time I have ordered for BA. The first time I placed an order BigAppleHerp had called text and emailed me to notify me it was too cold in the next 10 day so they couldn't sell me the snake. Which was perfectly fine. That was a few months ago now. I ordered a snake March 18th. Got a confirmation said they eventually sure they had any females left but would push my order through. It was supposed to ship Thursday the next week. I got an email stating it was to cold would ship the next week. Next week came and order still says confirmed. So I reached out to them to find out what was going on. They said they sent another email which I did not receive. I was told he was going to refund my money in 30 minutes and that Monday was the best day to ship because it was over 40 degrees for the low that night and would give full live guarantee but he was going to cancel the order. A few minutes later got another message saying I would have tracking number Monday. So Monday comes around which was yesterday and nothing. I tried to reach them no response. Today I tried to reach them again finally they respond saying they emailed me again. I once again did not receive it. They said that it was to cold to ship yesterday day and said they would ship on Wednesday or Thursday. The overnight high is actually lower for those two days than yesterday. I even took a screen shot of the actual temp last night. So at this point I don't know if I will get my snake and if it will even be a female. I used sezzle made two payments already so I would avoid them at all costs. I just keep getting the run around from them. I asked for a refund as I can just buy local at a little higher price and they refused. So today 4/8/21 I contacted them about shipping again as this is the newest date I have been told it was and I did get a tracking. However when I asked about it I was told I was crazy. This for inquiring about something I paid for and have had new shipping dates every week is pretty sad. I thought I was just talking to an employee so I mentioned I hoped it wasn't Steve the owner and sure enough he said it was him. This was a shock to me as I would think an owner would have more respect for those buying from him. We had a short conversation after finding out it was him which went the same way completely unprofessional. And he mentioned putting bad reviews for my business as well which is not professional at all either. If that was truly Steve I recommend never buying from them as once they get your money you are just crazy for wondering where things are. If it wasn't hell even if it was if you reach out to me and we can have a professional conversation I will be more than happy to change the review once the animal I ordered gets here and in good health.

I highly recommend purchasing from anywhere else. I purchased a baby ball python. BigAppleHerp took the payment out of my account immediately, but sent absolutely no confirmation on my order. Shipping was fast but that was the only positive thing that came along with this order. The company states florida, but the snake was shipped from texas. The snake was between 18-19 inches long. Nothing like the video "of a comparable snake" we would receive. There was zero information in the box. Not approximate age or the last time she was fed. Also, no information on if she had been given live or frozen mice. The Only way at all to "talk" to someone from the company is to text them. Emails are all automated and just tell you to text them anyway, so don't bother sending an email. I texted them the day after we received our order, and asked approx. Age, when is the last time she was fed, and if she had been given frozen or live mice to eat previously. They responded to wait 48-72 hrs to try and feed. Also that they eat fuzzy mice. We waited the 48 hrs, she wouldn't eat. We tried again after the 72 hours, still nothing. Her cage had two hides, one warm and one cool. She had a water dish. Her cage was set up great, but sadly i woke up this morning and she was dead. We hadn't even had her for one week. Please do not order from them. They do not get back to you in a timely manner, if at all. For live reptiles, you must report any issues withing 3 days. If you choose to order from them, keep everything your reptile was sent in along with the shipping label. Then send it right back. I am so upset, and so is my son who was really excited about our new snake that died within a week. Awful.

I purchased a hatchling black rat snake and it's doing wonderful! It's very active and it has an attitude! It ate a frozen-thawed pinky 4 days after it came and is doing perfect! No mites, kinks, or any issues and loves to dig and climb!

The baby was very active and curious from the second I opened the box when the shipment arrived. Now that he's been placed in his enclosure hes been burrowing, basking, making messes, and he even ate quite a few crickets right off the tongs without any hesitation, which typically I've noticed animals who have just been shipped either aren't hungry and most babies won't eat off tongs so readily. Definitely Recommend!

My husband and I ordered some baby turtles from Big Apple Herps, and BigAppleHerp arrived healthy and well. When a species we had wanted wasn't available, we were notified immediately, and a spectacular suggestion was made. All communication with staff was wonderful

After writing my previous review I started receiving messages from an unknown number 7 4 7 9 9 92300. BigAppleHerp are sending me vague threats asking my mother's name and address. These people are jokes, iv already reported the number to the police. A company like this should not be able to do business.

So I ordered some fruit flies online from this site. BigAppleHerp arrived next day as promised and the cultures were producing and healthy. I had ordered one particular species but they actually sent me the wrong one... when I alerted them they assured me it is a rare occurrence and they quickly rectified the situation by sending the right ones to me at no cost. Based on the health of the cultures and the way they handled my situation i will definitely use them again!

Definitely will not give business again, I wouldn't recommend them. When I contacted them BigAppleHerp became super defensive.

Well order my snake on Saturday night. And he was delivered on monday and received on Tuesday. Shipping was fast! And my snake was a little scared with the long flight since i live in Wa. And there in florida. My snake really tiny and has awsome patters. It looks like he had s skull on top of his head. I didn't received any info on the snake in the packaging. So i emailed the company BigAppleHerp got back to me the next day, with all the question i wanted so helpful. I also am able to hold him without throwing to much of a fuss. Didn't bit me once. He rattle and hiss 2 time I help him till he calmed down. Stopped after that. He also has a very strong feeeding response. And bit the pinkies 5 time. He also is eating pre-killed. So makes it easy. Then ate it. And looked like he wanted more. Very happy with purchasing and would purchase again. Thanks guys for the awesome corn snake.

Seriously - look at least at a preview picture - hard to see and hurts my eyes

My tokay arrived on time and looked good to be wild caught. I would definitely recommend bigappleherp.

Snake came in packaged well and on time. He is a very active and curious little guy and is exploring his 55 gallon home. Named him Beetlejuice. This is the 2nd corn snake we have bought and both times Big Apple has been great with communicating every step and answering any questions we had.

I purchased Two tarantulas and the person who helped me was awesome, BigAppleHerp hand picked the best ones because the colors were awesome and they ate the same day I got them. Bravo!

Ordered a salfin dragon from Big Apple Reptiles. When I received it you could tell it wasn't going to make it. Reptile was super cold wasn't moving. It wouldn't eat it was pooping blood. I did inform them that the dragon was super cold when delivered. Within two days I did notify them, BigAppleHerp stand behind their low quality Reptiles. They basically said oh well, you lost your 200.00 dollars. Poor customer service for sure. I will not order from them again. I advise others also. Ordered a blue iguana from them also. Wasn't healthy looking at all either. Think I'll be out 500.00 altogether. Go with a better quality reptile company is my advise. I believe they sent me a green iguana, instead of my blue notified them also. There goes that low quality again. Out 60.00 more dollars, wasted my money with this company. Good luck

Placed an order paid for it charged 27$ for shipping then later that night got an email from them that BigAppleHerp wanted 24$ more after i already paid the agreed shipping on the site or they could ship all i got was crickets absolutely ridiculous

Paid 40$ for shipping and still haven't shopped. Also asked for the order to be canceled. BigAppleHerp said it can't... dont buy from here.

I just like to deal with honesty people! BigAppleHerp answered my questions and send me a beautiful, healthy baby snake! Thank you! Now my other daughter wants one!

I've bought 2 snakes from them and I am very happy. I will certainly be buying from them, again in the near future. It is super easy to speak to someone if I have questions. So I definitely appreciate the easy communication.

James P. Parrish Jr. - *******@yahoo.com said:

I absolutely adore this scorpion. Quite an active scorpion. A definite buy! Thank you Big Apple Herps!

ETA- after the snake died, we were able to actually measure it. It was a total 31 inches long. I gave a review on multiple websites for this awful company - one being better business bureau- the company actually went back and forth in comments to me and even had the nerve to say my NINE year old son and i just try to scam reptile dealers! Disgusting company, even worse customer service. I highly suggest purchasing absolutely nothing from this company or any company associated with them. I added a phot of the deceased snake :( it was belly up, but i couldnt bare my child accidently seeing her thar way, since he checked on her every morning when he woke up.

Paid almost $90 for a baby bearded dragon, BigAppleHerp aren't specific or let you know in anyway what the age of the baby is. By the size I'd say a few weeks. Again I have no choice but to guess. And the 4or 5 categories to choose from... one picture of a dragon that's obviously not anything like what I got... didn't have my hopes up too high anyways. But if a category says high colored and see the example is a yellow dragon Don't Send Them A BROWN dragon that looks nothing like the picture, like it's from petsmart... dude the ones at persmart have more color on them then this little guy. Ima love and take care of it regardless of its color, but i was given options and paid for something i picked out and did not get that, so its a little disappointing. I have a grown hypo citrus dragon. So there's a big difference here. They need to work on their website. It's just not going to bring them business. The baby seems healthy. Eating good and is responsive and active. I had alot of issues with my order pending for several days. And not being approved until I called them personally to ask what the deal was even though the amount was taken out my bank as if it was a done deal. I hope they can take this as positive criticism to better their work. Thank you for my new dragon friend, he will be in a great home.