Blick Art Materials

I called to add an item to an order that I placed online last night. Customer Service (Kimmie)was super-helpful; and Blick Art Materials got me what I needed. It's so refreshing to talk to a human!

Love this company. Have ordered from them for years. Service is quick... can't help slow postage service!

Blick Art Materials ship the slowest possible method, despite charging for shipping. Their shipping page makes you think it will ship FedEx Ground, which is absolutely not the same as SmartPost. You will wait an extra week and Usps will probably misplace your package for a month.

After spending over an hour and two separate phone calls to customer service trying to order 4 items for curbside delivery, I gave up. After ordering, it was impossible for me to keep my order in the "curbside delivery" mode. I spoke to a lovely woman who tried to help, but did not seem to know the website well enough to direct me - was reading from a script. I asked to place the order with her to be forwarded to the store, but she did not have permission to do so. The website for ordering in this manner is klunky and the directions given in the instructional video are unclear. I won't be purchasing from Blick until it is safe to shop in stores once again or the shipping time is drastically decreased. PS - I then went to the Amazon site and ordered my items for delivery tomorrow (no shipping fee with prime) in a total of 2 minutes.

Best customer service and the best art supplier hands down I buy all my company's art supplies from them ( Pure Zulu)

I have ordered Materials many times in the past and always received great customer service and great products, plus their prices were usually the best anywhere!

I placed an order in December which never arrived. When I emailed to ask what the status of my order was I received notice that the order had been cancelled. I called in immediately and moved up three levels to get this sorted. I had done my due diligence in calling in the order and changing my email address on record. Somehow that info didn't get saved. I needed the order to be sent immediately because I was teaching. It took about 25 minutes for the whole situation to be sorted. I was willing and happy to pay my portion of the shipping (about 25$) but asked them to pay the rest of the Fedex fee (about 50$ for them) to have the order here quickly. A supervisor called Tray (hope I spelt that right) was super helpful and Blick Art Materials took responsibility for their company mistake. I received the order very quickly. Thank you for your help and I will be ordering from DickBlick again in the future.

On Dec. 11th, my son ordered art supplies to complete a Christmas project. We got word today (Dec. 14) that the order had shipped with delivery slated for Dec. 24th from FedEx! WTH? We paid $10 for shipping and it takes 2 weeks to get this? Won't be ordering from this company again.

After going to couple of big stores for canvas frames, I decided to give dickblick a chance. Really good prices, fraction of the cost other stores have to offer! I love the the frames. Collection is a bit limited, but lots of sizes!

On 10/15/2019@ 6:13pm I placed an order for $127.12 paid using my PayPal. I received an email confirmation of my order from Blick Art Materials, as well as payment confirmation from PayPal.

10/16/2019@ 9:02am I received an email with shipping confirmation from Blick Art Materials.

10/17/2019 I received an email from Blick Art Materials Credit Department stating; "our system attempted to charge PayPal for the $127.12, PayPal declined as the authorizations had all been voided. The 2nd one is for duplicate Order #21616629. You can see that it was successfully charged. Please either contact Customer Service at *******787 to arrange for the return of this unpaid, duplicate Order #21616612 to us, or provide a credit card to pay for the $127.12 owed on it."

10/17/2019@ 11:24am called Blick Art Materials Customer Service and spoke to them about this error, and Blick Art Materials reiterated that it was I who made the error which caused a second order to be sent without payment. I told them I would send the duplicate order back to them when I received it. I asked for a pre-paid return shipping label, to which the representative was very hesitant to provide, but did so in the end.

10/22/2019@ 11:55am received my order.

10/23/2019@ 11:36am received duplicate order

10/24/2019 Went into the FedEx Store to drop off duplicate order.

10/29/2019@ 10:00am FedEx delivered duplicate order, signed for by their representative.

11/12/2019 Received a letter sent by Blick Art Materials Collection Department entitled "Final Collection Notice (dated 11/7/2019).

What's going on Blick Art Materials? This is totally unacceptable!

Kudos to PayPal for competency and not allowing a duplicate charge of $127.12 to my account. Imagine if I had paid using my credit card!