Boost Mobile

If I can give boost no star. I would! I have been a loyal customer for 5 years with this suck bleep bleep company. In October, I had a plan with three lines before my bill renewed. I paid $107.00 for three lines before my bill restart. I drop the two lines and change my plan to $50.00 a month plus security website charge of $2.00 so a total of 52.00. This happened all before my bill renewal in which I had the 107.00 on my account for the next month for the three but unfortunately I had to drop the two lines and have one line which was changed to $50.00+2.00=$52.00. I was told three times that the month of November was going to have a credit for $52 so basically I had November paid for by boost Mobile in which I was told three times. I had a friend go pay $52 in store for the month of December so my bill could be paid up as a early birthday present so my bill for me to pay next was January or 2022. So I take it ignition and call the company and still inquire about the month of November in a credit Boost Mobile did give me a credit of $52 back that I paid in store for the month of December so tell me why November bill is not credit like I was promised I am so up the par with this no good lying company that have a database to tell their agent what the next agent have done they also have a recording stating what was said but I still have not had my November bill paid I am homeless I am sick I had a friend paid for my bill for December month for and early birthday present which November supposed to have been covered I did get a refunded back for December payment and still have not got coverage for the month November so today is my bill due date and my phone will be disconnected at 12:00tonight because I have no funds to keep the phone on, but I was promised a November pay in full because I over payed for the month of October when I drop the two that haven't been in use and I already had the $107.00 in my account for the next month which was November. Boost Mobile isn't fit to fool with pleas please stay away they lie to you all the time, they're useless, they phone aren't worth crap. They put bugs in your phone devices to keep you buying more phones, and they Internet is slow the day you make the monthly payment for your renewal I am so up the par I want a new phone company. But I am a person that don't like change, I don't like doing change, but now I'm going to change my phone company today. Customers constantly getting lied to. Customer service is whack, lf you had a 911 call with Boost Mobile phone. Your emergency want... let just face it YOUR DEAD! That's how whack they are don't waste your money don't waste your time because it's not worth it 5 years not worth it

In short, if you purchase online you're taking a risk. If you have any delivery issues, it all falls on the customer and if you want to cancel an order Boost Mobile pretty much won't because "they will put in a ticket but there is no guarantee."

In detail, this was a long, exhausting week going back and forth with the 1-800 number. I'll try to sum up the main details. First, I ordered a 200$ phone on Sunday night and decided quickly it wasn't what I wanted. I tried to cancel the next morning (Monday). See above. I get a call from Boost Mobile on Friday that the phone was delivered Wednesday. I never received a shipment confirmation. I never received the phone. For context, I recently moved to a good neighborhood. I had a Samsung tablet fixed and left on my porch for hours without issue. I promptly call the 1-800 number to inform them it didn't arrive. They opened an "investigation." I was required to file a police report with a list of information and send it to a complicated email address. I asked for these instructions to be sent via email. They said they didn't have that capability. I spoke with the police department Monday. I wasn't surprised when they said they never heard of such a thing and didn't want to do it. THEN, I spoke with Amy Supervisor who told me if the police won't file a report they can't refund me, that I can't talk to another supervisor, I can't have her direct line, and I can't speak to her boss (Aseundy) but she can call me back (she never called). Then Jay Supervisor told me I don't have to worry about a police report that they will still investigate. THEN I got a call later that evening saying they are closing my case because I didn't provide one. SO I drove the Boost mobile rep down to the police department to speak to the chief of police. The chief informed them that he doesn't just file police reports without following up on them and as far as he can see there is no crime. They informed him that this is their process. So the chief of police wrote up a report (that was closed at the same time it was opened) and I got my refund.

Couple of other things, there is no corporate number for Boost Mobile. Every time you call you will speak with a rep who will verify all your information, go through every interaction you've had with boost, and then you will hear them typing. For reference, I called to confirm that they received my police report (because they don't send confirmations for those either). That took approximately 20 minutes and they couldn't confirm. Also, I have been a customer for 8 years. That is close to 10k I have given to this company and I will be leaving over a 200$ phone. :)

I have been a customer for 7 years! And up until 2020 I have recommended boost but not now! Dec 2019 we purchased an iPhone XR starting in May 2020 I continuosly had issues of being dropped from data unable to send and receive texts and unable to use internet. From May 2020-Dec 2020 I contacted boost multiple times and apple multiple times. Boost blamed apple, apple blamed boost, SIM card was changed multiple times by apple and boost and issue remained finally in dec 2020 just before warranty was expiring apple had me mail them phone-- even though their diagnostics showed it wasn't the phone. Boost Mobile didn't give me an explanation of what was "wrong" with phone but instead mailed me back a different iPhone XR. So I had to call boost and activate it since the imei number was different. However shortly after activation the issue with being dropped from data continued and I finally had enough and decided to change carriers. Not aware that the phone was locked we imported my number to att and received a new SIM card, sim won't work because phone is locked and boost is refusing to unlock saying it needs to be active with them for 12 months! It is not my fault that apple issued a replacement for an issue that is apparently not on apple saying that the issue is persisting with the new phone but boost doesn't care they say the original iPhone XR would be available to unlock but because the replacement has only been active since Jan 2021 it is not, even though I didn't buy the new one, it is a replacement for the one I bought.

I bought a new Samsung a32 5g online. I bought it on October 19th 2021, received it October 22nd. I called to activate it and the customer service representative did not know how to activate it and hang up on me! I tried to do it online with no success. I had to pay a local business to help me out and finally Monday 25th it seemed to be working in some part. Try to contact troubleshooting online and I was prompted to find a Samsung agent online. Wednesday 27th finally a Samsung agent troubleshoot my phone for the 3rd time and found out my phone was not working properly. I was advised to talk to Boost and get a replacement phone.
I contacted Boost immediately and one agent transfer me to another after trying to do same troubleshooting already done many times, she said it was a software problem. The new agent told me it was a hardware problem and I could not get a new phone because guarantee had expired?. So basically it does not matter to them that I received the phone after 4 days and Boost Mobile were unable to activate it as they promised, I was able to activate it with paid local service 3 days later and Boost did not care or took any responsibility for it. They told me to take the warranty from Samsung. I thought ok, so I will reconnect my old phone while Samsung takes my "brand new phone" for a week or so and fix it, but guess what... Boost said no; " you can not connect your old phone because up to us is not possible". Can you believe this company?. They do not care, they are doing fraud by selling this new phones, they do not take responsibility and frankly they DO NOT CARE! Boost Mobile should be out of business for acting this way.
I am soooo sorry to have to deal with this fake type of business. Something has to be done ASAP

We were Virgin Mobile customers and got sold to Boost. We needed to upgrade our phones, so went on line to Boost Mobile site and clicked on the phone that retailed for $700, BUT WAS ADVERTISED FOR HALF PRICE. Our card got charged for the full $700 retail price.

Boost Mobile did a bait and switch on pricing. Long story short, we called their customer service line and got some guy in the Philippines. We presented the problem, he offered no solution and tried to tell us that we should have known better (really?), and then denied us when we asked to speak to his supervisor. Apparently, he hired himself, I guess?

After this useless conversation in which we did get heated, but never got ugly, suddenly my husband's phone number got changed to a new number. That happened within hours of our conversation. Gee - I wonder who could have done that?

When we called BOOST mobile back... again... regarding his phone number switch, the next Philippino person told us that their records say that my husband requested the number change. No. He did NOT. They switched it back, fortunately. We left BOOST mobile about 3 days after the first useless conversation.

Well, round two ensued.

Our Boost cell charges were auto payments on our credit card. So that means BOOST mobile had access to our credit card... which means that first little Philippino putz had access, too. I woke up today to fraudulent pending charges on our card. Fortunately, they were PENDING, not actual. Three large amounts all from businesses we do not recognize and we did not utilize.

We called our credit card company - USAA - and got a very nice woman in LOUISIANA! Their call center is USA based. Woohoo!

Charges flagged and reported as fraudulent, we are not liable, cards cancelled, and new ones issued. Done.

Thankfully, we do not do much auto charges in our budget, so I only have to make a couple of calls and no problems. So the Philippino putz thought he'd mess with us, but he really didn't. We aren't affected except for a few minutes here and there. But he ensured I would spend time today writing honest reviews and sharing our experiences with others so they don't use Boost.

Moral of the story? NEVER USE BOOST MOBILE!

**ATTENTION ALL BOOST MOBILE CUSTOMERS**

AS OF JANUARY 1st 2022 I AM CALLING ALL BOOST MOBILE USERS TO BOYCOTT BOOST MOBILE AND STOP USING ALL BOOST DEVICES IN ALL OF THE AMERICAN STATES AND LETS ALL HIT BOOST MOBILE WHERE IT HURTS!

Boost Mobile have stolen from countless customers been accused of countless fraud claims have out of country reps handling AMERICAN business and employs the worst conartists that American people have ever had the displeasure of dealing with.

They got me fired from two jobs when they disconnected my phone after 17 years of service and less then 7 days after paying my bill.

WE THE PEOPLE NEED TO FIGHT BACK AND TAKE ON B. S. CORRUPT COMPANIES LIKE THIS BECAUSE **THEY NEED OUR MONEY TO SURVIVE** STOP FEEDING THE BEAST COME Jan 1st 2022 and let BOOST MOBILE COMPANY DIE LIKE IT SHOULD OF 10+ YEARS AGO!

ATTENTION ALL BOOST MOBILE CUSTOMERS STOP USING AND PAYING FOR ALL BOOST MOBILE RELATED SERVICES JAN 1ST 2022!

WE THE PEOPLE ARE ABOUT TO FINALLY TAKE THIS MATTER INTO OUR OWN HANDS AND STOP LETTING COMPANIES LIKE THIS STEAL FROM US WITH NO CONSEQUENCES! THEY NEED OUR MONEY TO SURVIVE!

STOP PAYING BOOST MOBILE/DISH 1/1/22

I could list countless times that BOOST MOBILE has knowingly committed fraud and fraudulent transactions including but, not limited to stealing money. Breaching their own contractual duties and many other claims with evidence however, BOOST mobile is not worth the time or effort!

PUT THESE BASTARDS OUT OF BUSINESS IN 2022! WE CAN DO IT!

The first thing that is annoying about boost is that many of the stores are not open during the hours stated, you can't call them to check reliably, and the central customer service line doesn't know. So if you need to go into a store you have to drive around until you find one that is actually open when it says it is. This can take a couple hours.

I recently bought a new phone used, and, after getting the sim and activation realized it needed repair. To get a functional sim for my old phone and activate it would cost $55 total on top of the $55 I just spent for the sim and activation on my new phone. Then, when I get the repaired new phone back, another $55, for a total of $165.

For someone who just needed their phone repaired, and got a loaner phone like I did, you're in for an additional $110 on sims and activation just because your phone needed to be sent out for repair.

I know it's just the sprint network (which boost still uses) that makes people activate a new sim for every phone, but it's an expensive "feature" and the charges seem extremely excessive.

Make sure you know and write down your account number somewhere secure at the beginning of your relationship with Boost. If you don't have an active sim in your phone you can't get your account number (It's not on the website in your account portal ANYWHERE). Telephone support says to go to a store, store says to call telephone support, another store says you have to go to the original store you purchased service at (which is never open) you get stuck in a loop. No-one wants to give you your account number.

I will miss the inexpensive boost hotspot. I will not miss the poor voice quality and not getting my voicemail messages until 24-48 hours later. Fingers crossed Boost Mobile eventually port my phone number to my new service because it's been 36 hours and Boost seems to be dragging their heels on that, too.

Overall I would say it's worth paying an extra $10-$15 (or more) for another pre-paid plan with the hot spot added on in order to avoid the frustration of dealing with Boost, and, if you need to temporarily switch phones- boost is sure gonna sock it to you with the fees for sim cards and activations!

0 stars is appropriate. Do not activate the new SIM card unless you have a phone that Boost is currently selling on their site. Why? Because then your phone is not compatible with the new network and once the SIM card is linked you are screwed because Boost Mobile cannot go back and revert to your old SIM. As in your phone will never work again with boost, promise, Galaxy S8 is NOT supported!. Mind you I was sent the SIM in the mail, I received multiple texts and emails reminding me to call and update and the letter I received says "This offer is applicable to the number ending in ****" (which is my number) And their resolution is buy a new phone and guess what their punch line is?! We have a new service that will allow you to purchase your new phone on a monthly payment plan. I have been with boost for 5+ years and I am no longer a customer as of today. There will be no compensation for them screwing up your phone btw. They "escalated" my issue with a turn around of 48-72 hours. I called them back 12 hours later from when my "escalation" occurred and demanded that they admit that the CSR made a mistake when they did not confirm what phone I had before trying to update the SIM and basically that I did my own research and I know now my phone is not compatible. And then, they finally confirmed and admitted their error and boom! No more escalation needed. They did not even mention my escalation again after that point in the conversation. So they knew as soon as my SIM did not work that they messed up and then tried to cover it up by trying to make me wait 3 days while they researched and there was never going to be a fix. Oh and then they will not give you your account number over the phone because guess what? We cannot send you verification messages anymore since we screwed up your phone's network so now you will need to go to a store to retrieve that information. But they can have you continue to trouble shoot for hours and have you verify your PIN, access and update your account, change your billing information but they cannot give you that number. This sounds like a joke right? Absolutely ridiculous!

Back in November 2021 I tried to pay my bill with the automated system and it said It didn't go through the first two times so I hung up and called back and It went through this time. After a few days I I checked my account and it showed that the boost payment actually went through two times. Once I realize that it actually went through I disputed one of the charges And got one of the charges back. Now here comes January 2022 and Boost Mobile decide to cut my services off for November towards the end of the month right before February bill wait, Let me rephrase that! Af ter the 60 days was up for me to dispute the other charge my services off stating that they did not get a payment in November. So I called them and told them that I had my bank stating which shows that it was paid twice and I got reimbursed for one of the payments. Lady wasn't comprehending so I went into the store the store told me I was supposed to call customer service which already had did. So after leaving the store I called them back they're still stating they only see one payment which was reversed in January which was a lie because the dispute was done completely in November. But anyways I offered to upload my bank statement somehow to prove that he got taken out twice and I only disputed the one I was basically told I would have to re-pay it and that it doesn't matter if I had a big statement it didn't show on there and that I paid it. So I ask what am I supposed to do to get my money back dispute the other $91 charge? She responded yes and pay the $91, as I was still talking she told me goodbye and hung up in my face.

My husband and I bought Boost Mobile iPhones and Boost Mobile sent us 5G SIM cards we talked through the set up with a Boost Mobile rep and got our new phones up and running... I thought everything was up and running until I was away from home (away from WiFi), I was on the road and needed maps to get directions and my cellular data would not work, tried texting my husband and couldn't send out a text, stopped at a gas station to buy a map... they don't cell maps at most gas stations because we have cellphones. I have been working with Boost tech support for two weeks now, and by the way, my husband and I are both disabled and needed to call 911 and that didn't even work, and tonight not one, but two tech support people hung up on me. I was not belligerent, not one swear word and if they lose your call they are supposed to call you back and not one did.
The same thing happened the other night too All I said to these folks was, please put yourself in my situation... I truly hope the CEO of this company sees this review and makes some changes to their customer service. This is not how you treat people that have always paid their bills on time faithfully. So, in the end, please do your research and good luck with your phone provider. Very disappointed

I bought a LG K51 of www.boostmobile.com website! Since October 20,2020! We have had NO INCOMING CALLS
NO TEXT MESSAGES
NO VOICE MAIL
NO VISUAL VOICEMAIL

I bought the phone 09-01-2020 and everything was working up till October 20,2020! I called and was told so many things i want 2 throw up! I was told that the sim card that came with the phone the networks is not in the area (Extended Coverage) was told we need a 4G sim card! Customer service done have them in, local stores dont, not even walmart! October 23 2020 a local store called customer service and the lady at Customer service was rude with the store supervisor! I told her i am sorry she said, its normal Boost Mobile are that rude! As of This complaint the following is going to happen

Bank ( Marking the charge as a FRAUD)
Consumer Complaint will be Filed out
B. B. B will be filled out
FCC will be filled out with 3 Legal complaints - Boostmobile, Sprint & T-Mobile since (T-Mobile owns Sprint)

The worse company EVER DO NOT GO WITH THIS COMPANY! FRAUD, FRAUD, FRAUD! They don't care for their customers, they r rude, stuck up, all around u r better off with any other carrier then Boost, Sprint, or T-Mobile! No Customer Service what so ever! Why in the HELL Would u want a Horrible Company As This?

I activated my old Sim Card still NO Calls IN! The Old Sim Card is a 4G Sim Card!

The customer service did not like what i had to say about the company on Friday Oct 23,2020 so they closed out my account for NO Reason without my permission! Stil Today service for income does not work or voicemail on either network 4G or expanded Network! And calls will hang up around 2 hrs on their network! That is preset by the company!

From the moment I switched to Boost has been a nightmare. Their call quality is horrendous and cuts in & out all time. Their data service is the worst ever. It lags when it works, but for the most part doesn't work half the time. Their customer service is by far the worst part of Boost's services. Boost Mobile don't communicate with one another when transferring you to a 'tech' support operator, so your repeating the same information over to someone new every time they transfer you... And that's after being on the phone with them for 2 hours already. Their LIVE representatives are only live for certain hours of they day and they keep you on hold for extensive amounts of time so that when they don't fix your problems, they schedule a callback in 48 to 72 hours because everyone has logged out of their systems and unavailable. So if you have an issue of no data connection, they troubleshoot you to the point of ABSOLUTELY NO PHONE SERVICE AT ALL. I switched to Boost because I wanted to unlimited data with hotspot. My mistake!
I will NEVER recommend BOOST MOBILE to anyone and will be switching my service to a different provider as soon as possible.
I have had nothing but problems with their service quality since day one of switching to them.
If your looking for a good service provider, I do recommend Metro PCS by T-Mobile. I always had good experiences with them and regret ever changing services.
The photo I attached has been the the screen of my phone for near 3 hours at the time I write this post. I can't even go to my home screen anymore since they began "TROUBLE SHOOTING".

Was changing to Boost Mobile from a crappy competitor BUT both are horrendous!
Wanted to purchase the new LG Stylo 6 and Boost offered coupons and a discount BUT.
When it came to the final transaction AKA payment Boost MObile sent instant notification that an error occurred because my credit card company rejected the transaction BUT I should try another credit card.
I did and same error occurred on the second credit card.
I contacted both credit card companies and one card company has no record of any transaction and the FIRST credit card used showed an approved transaction.
I contacted Boost Mobile and learned The Notification was FAKE. Boost Mobile cancelled the sale (supposedly) was told it takes 3 to 5 days for a credit card transaction occur but both credit card companies diisagreed with that statement.
Boost Mobie rejected the Memorial 2020 20% discount so that was the cancellation.
After to talking with four people at Boost Mobile, the old run you ragged with transfer routine, something is wrong with the internal sale plan or Boost Mobile wants to keep that 20% on this smartphone!
I would file complaints and still might BUT to continue business with Boost Mobile would be insane!

Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!
Lawsuit on the way! Lawsuit on the way!

Maybe I missed the memo, but I always thought that when you call a company's Customer Support line, somewhere among the many automated voice prompts you usually have to weed through, you'll find something like "If you wish to speak to a representative, press '0' ". Not here, though, and even one of their reps confirmed with me via an on-line communication Boost Mobile they do not have that option. WHAT? What genius thought that was a good idea? Isn't being able to actually talk to someone a very basic part of customer support?

And then there's the support itself. I've been trying to buy a new phone via the web site for the last couple of days, and despite everything confirmed as AOK by my bank, it keeps getting declined, apparently on Boost Mobile's side. The rep I spoke to -- after innumerable tries -- (a) tried to process the order himself, but couldn't (no surprise), (b) didn't know why it wasn't processing (not helpful news at all), (c) could not transfer me anyone else (Hey, folks! There are these things called support tiers, and escalations.), and (d) advised me to call back and speak to a different rep. Why another rep would be able to do something he could not, was something he could not explain.

The chances of me still being a customer by the end of this week are fading rapidly.

Had Virgin Mobile with all three of my phones. Loved it! Wonderful service, purchasing phones were a breeze and for $45.00 per month was great. I always purchased my phones outright. The minute the switch was made I began to have problems with Boost Mobile. From my Blackberry to my Samsung Galaxy's everything operated efficiently. Boost Mobile was a completely different experience. Could not send images to family and friends; 15 minutes each time waiting wondering why Boost Mobile were not being sent. Start getting MMS messages that I couldn't view. Wifi service... OMG! I never had issues before with Virgin and the number of dropped calls are too numerous to count. In the past 24 hours, I went to Best Buy to purchase a new phone with a completely different service. I was on the phone to simply get my account number from Boost. That conversation took 90 minutes! That does not include the seven dropped calls, by the way. Yes, I too had issues understanding the rep. Finally, I received my account number. But was like pulling teeth to get it. What even bothered me more were the other customers waiting to be serviced at Best Buy because they had the same problem as I.

Poor rating, brought a passenger there to get 4 lines, told Manager I am current customer and wanted to know how to referrer my passenger. She told me to send him and his family an referral email as she activated 2 new numbers and brought 2 existing numbers over. She was aware her new customer had no way to get to his email because his old phone was broke. When I ask if he needed to reply to the emails before activations she told us know. Especially 2 phones where going to be shipped out of Stated! As I keep checking status of 4 referrals, 1 got denied, 2 been in verifying status since over weeks and nothing showing on 4th one. So I been calling no answer no call back. So I called boost direct and email no answer, today i finally get thru there boost care service and got hung up 3 times after 20-25min conversations a time. Each time i got other answers, as I was put on hold to get hung up. 4 times i ask for a supervisor who was completely unaware of what was going on and told me i was out of luck, i was given wrong information but he will do a ticket to the referral program department, what a joke I have wrote them already myself and never got a response. I can just say never again Boost, I know my passenger who signed for 4lines is upset as well as he was supposed to get $100 sign up bonus to.
BOOST MOBILE CARE CALL CENTER IS VERY UNPROFESSIONAL AS I TOLD THE REPRESENTATIVE, BACKGROUND NOISES ARE TO LOUD HARD TO UNDERSTAND MAIN CONVERSATION, AND SIDE CONVERSATIONS ARE NOT BUSINESS RELATED, COMMENTS ARE UNPROFESSIONAL AND NOT ACCEPTABLE TO BE HANG UP OVER AND OVER, BELIEVE ME I WAS NOT LOUD OR RUDE IN ANYWAY TO BE TREAT THIS WAY!
POOR SERVICE! Time to change provider

When I signed up with Boost Mobile in 2019, Boost Mobile had a special offer available that if you chose the $60-month service, they would give you a $10 credit on your account every month for as long as you had the service. With my phone insurance, I paid $57 every month for two years. The advertisement said, "unlimited data", and everything on my account said "unlimited data", but for the last couple of months, I've been getting "you've exceeded your data usage" messages, and had my data speed dropped from 4G to 2G for about a week, until my next monthly service payment.

On 5/26, I made my regular monthly payment of $57, but my data remained at 2G speeds. Knowing that it can take 1-2 days for my data usage to reset, I decided to add a $10 2gb data pack to my account to carry me through until my data reset. When I finished doing that on the Boost Mobile app, my account screen came back up and said that I owed them $20. I had no intention of paying $20 for a $10 data pack, but I was extremely busy that day and didn't have time immediately to call and sit on hold. I did, however, immediately go back into my account and cancel the data pack add-on. When I went to make the call first thing the next morning, I saw that my account had been suspended and I had no phone service at all, because "your $20 payment is overdue".

I called customer service, only to get caught in an automated loop from Hell, which kept telling me about all the wonderful ways I could pay them the $20, but had no options whatsoever for reaching a live person to find out WHY they were charging me twice the amount the data pack should have cost. By the time I managed to reach a live person - 45 minutes later - all I wanted was to get the account cleared so that I could switch my service to another provider. The CSR, Marcus, assured me that the data pack was removed and he had cleared the charges, including the $3 fee for the privilege of speaking to a live person to ask why they were double-charging me. Yes, they charge you $3 to call someone to get their mistakes fixed. I never did get an explanation for why they were trying to charge me $20 for a $10 data pack.

That wasn't the end, though. When I hung up, I saw that my service was STILL suspended. I went into my account, and saw that they were still demanding that I pay them $10. Of course, with my account suspended and an unpaid charge on my bill, I wouldn't be able to move my service to another provider. This time, I was unable to find my way through their automated torture loop to a live person, and had to go to a Boost Mobile store. I'm going to provide a separate bad review for that store, so I won't go into it here. I finally managed to get a new CSR on the phone, who smugly told me that I owed them $10 for having the data pack on my account for the brief period of time it was there, unused, and that was just how it was, too bad for me.

In short, unless you really like being defrauded and completely unable to talk to an actual person when you have a problem, I suggest you don't even consider using Boost Mobile. They're not at all interested in solving your problems, or even knowing that you have any.

Aug 2,2020 I tried to upgrade my phone using my boostup rewards. And when I checked on August 3, my order had been cancelled without notifying me that it was cancelled because my mailing address didn't match my credit card address so I had them updated my mailing address and had them reprocess the order the second time, and I was told that I would be receiving an email with a link to e-sign and finalized my contract. August 5th I received the email but when I clicked on the link it couldn't find the page, so i call boost again and spiked to a rep, btw I could barely understand the rep because Boost Mobile was from another country also all I could hear on the background was dogs barking and a baby. The rep told me that he would reset the link and send it to me again but it could take 24hrs for me to receive the email well when I received the email same thing the could not be found. So I call again this time the rep told me I could go on my boost account and do the e sign, so I did that and after I have done that I called boost to make sure everything is good to go and the rep assured me that all is good and that I would be getting the phone via regular shipping, after I got off the phone I logged on to my boost account to check order status and it was cancelled oh I spent over 3 hours one day calling boost. So on August 8 I had to reprocess the order again and since I couldnt check status I called and the rep gave me 100% assurance that all is good and that my phone will be shipped. So could the next morning and they have told me that it had been cancelled, and they don't know why. I have checked with my credit card company and everything was good on their end. So, I'm giving up on boost and going with another carrier. The reps are incompetent and liars. Dont go with boost! Oh I wanted to give 0 star.

I have Boost Mobile (previously Virgin Mobile) for my prepaid mobile phone provider. I thought all mobile phone companies were in on helping their customers due to this pandemic. However with Boost Mobile that Was Not The Case. I tried forever to get ahold of their customer support and after hours i was able to, to only find out theres nothing Boost Mobile were able to due to extend my service (due on 04/01/20) even by a few days. I told them i wasn't able to get anywhere (my 9 yr old daughter has no school and ive got no one to watch her for me to leave quick, i refuse to take her along any where during the COVID-19 issue) for a prepaid minutes card also I've got no credit card to use. My service was going to be shut off due to this all and after letting them know all of this And the fact of being a loyal on time customer for almost 4 years, they told me sorry theres nothing they can due. Midnight that night my phone was shut off. My aunt 2 days later paid my bill for me after not being able to get ahold of me and worrying. I know this is nothing useful to help with payments for anyone in need, maybe it can be helpful though in letting anyone know how much they can't count on Boost Mobile (or Sprint or whomever is all merged together now in their large Billion dollar Empire) in the future.