British Heart Foundation

Terrible experience with a collection today from your Gravesend store. I will never donate or purchase again.
Collection had been arranged for 2 large cabinets to be collected. Apparently they were too large?? Also a large double wardrobe ,- yes, you guessed it, too large.
These perfectly good items will now have to be thrown away as there's no time to get them collected. Criminal waste and a shame for your stores when you could have made good money from them.

We had an appointment booked to collect our sofa and on arrival they said it wasn't 'fit for sale'. This is in spite of us having it professionally cleaned beforehand, and it was originally bought from British Heart Foundation themselves less than 2 years ago! They were standoffish and appeared not to want to carry it downstairs so came up with excuses. We waited almost a month for an appointment to then have to break up a perfectly good sofa and take it to the tip for no reason because of it being just before having to move out. Feels completely ridiculous and adding to the issue of people just throwing things away. I won't even bother next time!

Booked collection of Gplan dressing table. Was booked 7 days in advance. Spoke with driver day before to confirm time. When the 2 guys arrived they said they wouldn't take it because it wouldn't sell. I had an anxiety attack because I didn't realise they could reject items (i feel like more questions about the condition of the items would help with this) and then they took it anyway! Probably just to get away from me as fast as possible, but it was collected and that's all that matters

Was told that resale value of goods donated would be subtracted from cost of clearance and any disposal. Was then quoted £750 which seemed ridiculously high. I found an alternative community initiative who were delighted to collect my items for free. 2 guys in a Luton van did the whole job in 3 hours.....but BHF wanted £750 on top of the value of my donations? Someone is making money here and I'm not sure it is BHF.

Well...what an ungrateful, bone idle piece of work that came to collect my Moms dining table! He moaned and said it was damaged! It had about an inch square of "colour discrepancy" which could easily be rectified. After much head shaking he decided to take it. Then started huffing and puffing saying it was too heavy! There were TWO of them! So my nephew picked it up, took it through the front door and carried it (on his own) and placed it right next to their van for them! What an ungrateful charity, getting something for nothing and then charging the earth for it. Wish we had donated elsewhere.

Wish I'd read the reviews before .I recently donated some of my mums furniture to the charity but had poor experience. The delivery guy got me to dust the items as he said he didnt really want to eat dust for breakfast it was just a bit on top of a tall cabinet that I had missed then on seeing there was one tiny door knob missing on the fire surround they rejected it saying we dont have the resources to make repairs?screwing on a knob ?? I think they expect way too much perfection forgetting they are a charity shop I'd never donate again .

Purchased table and folding chairs.
Customer service - great man help immensely.
Table filthy when it arrived.
They dragged it across floor and bent leveling screw which split the wood as well.
Very shoddy delivery men.
Not happy. ☹️☹️☹️

Looking at all these reviews I am having the same issue. They are fussy and ridicoulous. They need to be shut down. I am not selling them something nor am i giving something of low quality. And twice theyve rejected it. And its experiences like this that sadly the reason people dont give to charity.

As many people have already stated, please don’t waste your time donating to this company, as there’s probably way more deserving places your things could go.
Was given a particular morning delivery slot, just for drivers to turn up at 7am, they’d called, but when I didn’t answer there seemed to be no initiative to at least call me back. Rudely interrupted a guest sleeping downstairs, and all that just to tell me they couldn’t even collect the items noted down, books that I’d put on my donation list had been taken off the list from the booking employee. All round waste of time, if I could give no stars I very much would.
This was BHF Smethwick.

Very bad experience. I had to re-booked twice and was a wasted of time. Two guys came and started to check the stuff and they only accepted to take the books. I had a double mattress, TV, baby Cot and a football table game. Nothing was worthy for them. I told them tell your manager to update the BHF Website in order for us to upload photos of our stuff to giveaway and do not waste out precious time.
The store I booked a collection was Cricklewood, no way I'm going to book again for collection.

If I could give no star, I would. Staff and driver at BHF Bromley are rude and seem to think they are doing donors a favor. I donated one of two sofas to BHF in Bromley. The 2nd sofa had a little rip and I said they could mend it and sell but they said they don't mend items and only wanted items saleable straightaway. The driver arrived to collect the good sofa and I requested that they help me put the 2nd sofa out in my back garden (I am a 62yr old disabled lady) and they said I had to give them a drink (alcohol) or £10. They were both rude and standoffish.
I called the BHF to speak to Mark who told me that it was not part of their job to help me and that they could charge me for helping me move the sofa from my Livingroom to my garden. Mark was no better than his driver. He was rude and condescending in the way he communicated with me and there really was no reason to be rude. I told him that none of them needed to be rude and could have just said they don't do favors for customers. I did tell Mark from BHF Bromley, I would never again donate anything to BHF ever again and he said "fine!"
There are lots of other charities out there and next time, I would offer the item for free on Facebook rather than give it to BHF.