Calor Appliances

Beautiful looking stove. Looks perfect in my country kitchen. Not used yet due to hot weather but very stylish and fantastic quality. Worth every penny aesthetically. Beautiful dark blue The customer service was fantastic and the delivery fast I will be buying another one next month

I bought a Foker gas stove with a wok stand for my garden. It arrived quickly and was exactly as described- it’s great does the job required and I would recommend these guys

Ordered a new Outback BBQ from Calor Appliances, price was good service excellent. Knew exactly what was happening with my order and it arrived exactly when they said it would.
Great service thank you.

The calor gas heater I ordered was unavailable. The warehouse contacted me to explain what was in stock and I agreed to take a very similar product. Staff were helpful and knowledgable and I'm happy with my purchase.

I spoke to Jonathan on two occasions and he was more than helpful. The TR800 regulator came two days later as he said. The service and help I received was excellent. Thank you. Heloise Williams.

I can't do better than 2-stars as I have yet to try out the boiling ring purchased through what I presume is Hamilton Gas Appliances.
Ordering and delivery were fine, but when it came to fitting the windshield to the ring, it would not fit.
The Flame Failure Device (FFD) had been fitted, presumably at the factory, in such a way that the fine copper tube was positioned to stop the shield being fitted correctly.
The FFD is a safety-critical device and the copper tube is an important part of the burner.
It seems very poor quality control by someone to allow the burner to be sent out like that.
I suspect that no one at Hamilton/Calor actually looks at the product before sending it out as that woulld mean breaking the substantial seals on the manufacturer's box and it came out of the Italian factory like that.
I could simply have bent the tube out of the way, which I tried, but for starters I shouldn't have to and having some experience of gas safety, there is always the risk that any sort of manipulation could make the FFD ineffective.
I raised this with customer services, but they are dreadfully slow and I am still waiting for a reply about the safety issue, so the burner remains unused.
Another issue raised with them was that I needed a burner with a windshield.
They do several single burner rings with windshields, a 1.5-kW burner and a 4.5-kW burner.
Both state that they can be fitted with windshields, but for the 1.5-kW burner, they say a windshield is available but doesn't appear to be available for sale, so I was forced to choose the 4.5-kW burner which did have a shield for sale as an accessory. The 4.5-kW version is a bit too powerful for my purposes.
I can't comment on whether the item was damaged, but it certainly wouldn't fit the the windshield designed for it.
So, we have a company that on the face of it seem decent enough, but unfortunately let down by quality control issues, safety issues, poor customer service and misleading information on the items they sell.

Your company is a pleasure to deal with my order was dispatched quick and very well packed. I got the same product from some one else and that proved to be a big mistake it arrived in one box and was bent plus I had to pay for delivery. But unfortunately one as to try different supplyers and it can be to your cost , all I can say well done I would recommend you to any that asked .

Have not yet used the appliance but very impressed how quickly it was delivered and how easy it was to assemble; mind you there wasn't much to assemble as it comes almost complete. Looks very elegant and will fit into a room very easily

Excellent customer service, first class appliance. Only issue the incredible amount of cardboard and plastic padding.
While I appreciate the appliances has to be protected during transport the packing seems excessive. Maybe thought should be given to collecting it after delivery?

Calor Appliances are a really good company, keeping me informed of the order progress. Great price and great service, what more could you ask? They are in my favourites folder.

Excellent price with free delivery to Highlands of Scotland which is very unusual, especially for a BBQ on a pallet. Arrived on day indicated when order placed. Accurate description of product.

Was looking for a compliant water heater for a camper conversion, the Cointra heater was perfect for the task, and Calor turned round the delivery very quickly. Very pleased!

Prompt delivery, appliance very easy to set up and use, we love the cosiness of a living flame with great heat output and cheaper running costs in these uncertain times of fuel increases, plus the appliance can be moved from room to room in our home.

Cadac 30 exceeded expectations. So versatile from bacon and egg, barbecues and curry, washing up easily and neatly packing away. I would recommend to anyone. We are cooking for two. Perfectly adequate.

A nice piece of kit. The flame can be used in any position unlike the units where the bottle is attached to the burner. The hose is a decent length so the bottle can be kept at a safe distance from the flame. The fine flame is powerful enough to solder pipework up to 22mm may be more. Overall works well.

Ordered a gas burner. It turned up damaged. Emailed the company same day. Didn’t get a response. Rang the company at the end of the week to organise returns. Have had two different emails for reviews before I’ve received my refund. Oh and if you do have a return you have to get it picked up by DPD Ireland which means you can’t take it to a drop off point

despite paying that large sum of £2 to get delivery within two days it took three,,,i needed it the day before hence why i paid that extra large sum,,,wonder how many two pounds you obtain for this service and do the same? Good slow money making scheme though

Delivery was a good example of poor customer service. Attitude given to my wife, when she couldn’t ring in the bbq herself.
Also delivered On a pallet that I didn’t need and have to throw away. Surely easy for calor just to take the pallet with them? Better for the environment
Haven’t actually used the bbq yet as took ages to build, think there could be more thought into how to make this quicker (feedback for charbroil)

The connector that I ordered from you seems fine. However, your company is no use to me when I am told by local suppliers that they are not allowed (by Calor) to contract to me a new 13kg Patio Gas cylinder!
What is going on with your company?

Excellent Sahara Gas Patio Heater. Being able to tilt the top towards us keeps the temperature down and uses far less gas than my old heater. The electronic (battery) ignition lights straight away and it’s all so quiet. Easy assembly meant it was done by the time hubby got home. Very happy. Virginia