50 customer reviews of carid.com
CARiD Rating
Description: CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Address: 1 Corporate Drive, 08512
Web: |
|
Add contact information for CARiD
What are CARiD socials?
CARiD
reviews and rating on BBB
Is CARiD registered on BBB?
CARiD is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Original post on Nov. 9:
Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. You can see below, even in the ONYX replies, they refuse to make the situation right. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. I purchased fenders ($359.45 total) for my brother without reading the reviews—a huge mistake. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29,2020 (something they later denied on the phone today!).
***TIP*** for consumers: Press extension 82 when you call the 1800 number. Here is the email convention they use, in case you want to reach someone there directly: For my name * it would be * so it's the first name then "." then the first two letters of the last name. ***TIP***
Here's what happened to me.
SUMMARY:
-Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45
-Parts ordered: Duraflex® 109029 - GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex® 109030 - GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted).
-Today (Nov. 9,2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6,2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by *, a Customer Service rep, via email, on Oct. 29,2020.
-Each time I received an email from CARiD since Aug. 6,2020 (including up to today, Nov. 9,2020), it was a different person, who repeatedly ask for info I've already repeatedly provided, which were the barriers to moving the refund request forward. This is not good customer service and is designed to keep the customer from pursuing the refund. The names of the reps were: *
-For example, they requested photos of the parts, the car's VIN, and a letter from the mechanic who said the parts were unusable. I sent them to * as early as Sept. 9,2020, then again on Oct. 27,2020, and again today, Nov. 9,2020. As recent as today (Nov. 9,2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN.
- For the record, the folks I spoke to on the phone today (Nov. 9,2020) for a total of 1 hour and 15 minutes were: * had me on hold for 1 hour, then hung up. Before he put me on hold, Pete said he did not see the email from * in his records, which said CARiD would issue me a refund and shipping labels. I demanded to be able to send the screenshot and forward the email, and finally, * gave me his direct email: * went on to tell me he can't see all the emails from the other customer service reps, which I said was his problem not mine. I said I would not take anymore BS or excuses. I have wasted so much time trying to get this refund, and time is money. I called back for a 2nd time today (Nov. 9,2020) but * disconnected the call because he had to get to other callers, he said. Very nice. I had asked to stay on the line until a supervisor was available, but * refused. Such customer service. I called back again for a 3rd time today (Nov. 9,2020), this time it was * who said I needed to listen to her, and was very rude. None of them were helpful. * said he could put me on hold for a supervisor; * said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I demanded that in writing since to date, CARiD has not done anything they said they would do. * did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service.
As of 5pm CT on Nov. 9,2020: I'm supposed to receive a call from a supervisor within 24 -48 business hours. I have zero faith that will happen. I will call back after 48 business hours and brace myself for the latest excuse. They seem to hide behind the manufacturer and say they have their hands tied. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. But not refunding $349 for shoddy unusable parts is criminal. I won't let this go. Consumers deserve more protection than this.
*Personal information redacted by admin
DATE: 12/18/2021 Amount: $777.66 (US) I ordered an item. The item was sent via freight shipment. CARiD / PARTS iD, states that for freight shipments, the customer must verify the product is correct and undamaged. Moreover, if the item is incorrect or damaged, the customer is to refuse the shipment. The wrong item was received, I refused the shipment. I contacted CARiD on the same date of delivery (27 DEC 2021), and was told that CARiD would follow up with me via email later on the same day. This was after they claimed that the manufacturer needed picture proof that the wrong item was sent. Nowhere in their terms of use does it state that the customer must take photographic evidence in order to initiate a replacement / refund. In any case, the email never came through. Next, I waited until today (29 DEC 2021) in order to reach out to CARiD again, as I know that sometimes there are delays with tracking information. When I talked to CARiD today (29 DEC 2021), they told me that they required the part to be in their possession before they would initiate a replacement / refund. Furthermore, CARiD told me that I had to reach out to the shipping company and get an update on the whereabouts of the part. CARiD is not making a good faith effort to correct their mistake. A replacement part is now out of the question because the part I need has a time sensitive time-frame, since this delay has occurred, there is no way that the new product will arrive on time. I asked CARiD to refund me the purchase price; they refused to do so. I asked CARiD for a replacement part to be sent out immediately; they also refused to do so. So, I went ahead and called my Credit Card company and issued a fraud claim. I paid for an item that I do not have, and for a service that I did not receive.
Their replay was pitiful:
This message originally read on 1/14/2022
Hello,
We apologize the client is having issues with this order. We do require photos in some situations before a return or exchange can be requested. This is detailed on our returns page: https://www.carid.com/help-center/product-return.html
"Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request."
The item will need to be returned back to the manufacturer before a refund can be issued. Unfortunately, the client has reported this order as fraud. We cannot refund this client until the chargeback for fraud has been closed. Once closed a refund can be issued to the client with-in 48-72 business hours.
Here is my reply:
Complaint: 16409451
I am rejecting this response because:
When the order was placed, a pop up window appeared informing me of my responsibilities with respect to the freight shipment. Nowhere on the pop up does it mention anything about the possibility of me taking pictures. Moreover, "may require" does not mean the same as "does require". The former is an option while the latter is not. Lastly, the transaction is still fraudulent because CariD / PartsiD failed to clearly define the customer responsibility upon placement of the order. I have filed and will not recall the fraud claim. A screenshot of my responsibility with respect to the order is attached for your convenience. Please note that the pop up does not include these add-on stipulations. The credit card company has pulled back the funds, and I will not drop the fraudulent claim.
This is where the business and I are at odds, they seem to think it is acceptable to promise one thing and deliver NOTHING. No, that is FRAUD. The business is now in breach of contract. Refund money immediately is requested. Nope. Not these SCUMBAGS. I told the business that I had a screenshot that appears immediately following the purchase. I have attached it here for everyone to see.
Now, these SCUMBAGS replied the following:
This message originally read on 1/14/2022
Hello,
We apologize the client is having issues with this order. The manufacturer dictates whether pictures are required for a return. In the case of incorrect items being received, that is one of the requirements.
We will issue a store credit for the full cost of the order with-in 24-48 business hours. However, we cannot offer any other resolution at this point in time. This is due to the client starting a dispute with their bank for fraud. If we refund any amount and the dispute is not closed the client will effectively be refunded plus the refund we issue. If the client would like to resolve the issue and get a refund the dispute must be closed first.
Okay, cool. So now these SCUMBAGS are holding my banks money hostage? Seriously? Mind you, they never once told me that if I didn't drop the claim, that they would hold my money in store credit. That is some King SCUMBAG doing right there, folks.
If you have read this far, here is the quick version: I ordered a set of step bars made by Ranch Hand, and sold by CARiD. The pop-up window appeared telling me my exact responsibilities. Okay, I thought, I will make sure everything is up to par. When the shipment company and I were inspecting the box, I noted that it was unusually large for just a set of step bars... well, it was. That is because I was sent a refrigerator / reefer for a travel trailer. Not even close to step bars. Okay, I refused the shipment as I was instructed to do so. The driver tells me that the distribution warehouse where it came from holds lots of car parts from different manufacturers. This makes sense to me, after all, it is a distribution warehouse. The driver goes on to tell me that it was probably a picker that got the wrong item - a simple mistake. That sounds very likely and I am not worried because I know CARiD will make it right... the driver left for his next delivery. I call CARiD. They don't believe I received the incorrect part, and want pictures to prove so. Wait, pictures? I was not informed that I would be required to take pictures. CARiD then said that they would check with the manufacturer. They place me on hold. Okay, CARiD assures me that the manufacturer doesn't make the product I was sent, and that they did send the step bars. I then ask if they mean that Ranch Hand doesn't make refrigerators. CARiD says that is correct. Well, duh, I ordered a set of step bars, not a refrigerator. I then tell CARiD what the driver and I discussed (about the distribution warehouse mistake). CARiD then says that I will either have to take pictures of the item or wait until the part is back at the warehouse. CARiD then tells me that I should call the shipping company and find out where the item is... what SCUMBAG company makes the customer do their work? CARiD / PARTSiD, that's who. It has been over two weeks and still, nothing is resolved.
Do not do business with these SCUMBAGS!
1st Problem: upon receiving the Struts I compared both of them. One Was made in Japan and the other in the USA.
2nd Problem: The Strut that was from Japan looked used and had a flat black paint that was chipping already. The USA Strut had a nice black gloss finish to it. No chips in paint.
3rd Problem: After closer inspection I pulled back the dust cover boot and felt the piston shaft and it was very oily. The USA Strut did not appear to be leaking oil.
4th Problem: The Japan upper Strut bumper looked used and was yellowed and did not have a part number on it like the USA Strut.
5th Problem: on the Japan Strut there was a silver round piece that was missing on the Strut which holds part of the Strut together. The USA had one and also had the KYB sticker.
6th Problem: The upper mounting screws looked used and had cheep cover caps that easily came off. The USA Strut had hard clear caps that protected the threads which is good.
7th Problem: After being on hold by text the first call for over 35 min, i was very frustrated and so I called on Saturday which the Customer service Rep was horrible and I had to argue with her to get a Manager to resolve this.
After speaking to a Manager I'm still frustrated that I have to have my credit card on hold because CARiD will not send out another part with out reviewing pictures first and then sending the Strut back to KBY.
So now I'm maxed out on my credit card and can't by anything until KBY gets the Strut back and says, yes this is a defective Strut and will cover the cost.
I've never had to do this with other parts companies.
If I didn't inspect the Struts like I did, I would of been screwed. I only double check because another review on Cardi said to compare and inspect right away.
I took off work just for this and now I'm loosing work time just because no one bothered to check and compare both struts.
I'm very Disappointed in Cardi for not stepping up and just sending another Strut with out me having to basically to pay for another one until KBY looks at it. This is terrible business practice.
Depending on how this turns out I will not use Cardi again and will complain on YouTube and tell everyone.
At least the Manager tried to resolve it but at my cost which is sooooo frustrated with this whole thing.
I will add lots of pictures.
In the last picture you can see where my finger is pointing to the Japanese stretch and the weld does not go all the way across like the American one. There is also differences on the metal brackets and I measured it with a micrometer and on the American one it's a little bit thicker than the Japanese bracket mounting bracket I should sa in the last picture you can see where my finger is pointing to the Japanese strut and the weld does not go all the way across like the American one. There is also differences on the metal brackets and I measured it with a micrometer and on the American one it's a little bit thicker than the Japanese bracket mounting bracket.
On the other picture where it shows the top of the mount where it shows the mounting screws the ones with the clear plastic coverings is the USA made one the ones with the black covering caps is the Japanese one and they break very easily which can damage the threads if you're not very careful laying down you're strapped. You can also see chips and flakes on the paint on the top of the strut and one of the close-up pictures.
Order # is 33712339
You have communicated by text memorialized in the below e-mail thread, and proof of the faulty manufacture has also been attached to this communication. The message we previously sent also requested a delivery receipt and a read receipt. I believe most finder of facts will interpret this failure in its proper light.
In your e-mail you promised us "Please, email me at *******@carid.com with your order number and i (SIC) will assist you further as well as offer an additional compensation."
Your pledge has been given adequate time for investigation, viewing the pictures we sent regarding faulty manufacturing and an abundant time has evolved to keep in contact with me. Despite this issue being emotional draining, frustrating, and financially fraudulent, I am in contact with the New Jersey Attorney General regarding your failure to perform corrections to you web-site. Further there is nowhere within the four corners of the New Jersey report that limits your settlement agreement to conduct negotiations with injured parties beyond the state of New Jersey.
Additionally, the improper manufacturing that makes the product unusable, I have been advised that the coverings for the airbag should have been tested in the exact make and model that CARiD we intended. (It is curious that no tag is present disclosing the country the product was manufactured in)
Please advise me the name of your counsel.
Further it would be my plan to contact each and every person that has filed a complaint with ReviewFeeder,
Since the New Jersey A. G. opened an investigation, apparently 28 complaints, I'm sure I can motivate the thousands that have strongly believe they were cheated and not treated pursuant to your guarantees.
Further, upon investigation, it appears that since Onyx/Carid advertises multi-state, sends products across state lines, receives monies from individuals whose domain is outside of New Jersey, or California, therefor Onyx would be open to adjudication in every state.
CARID.com is in "Material Breach" of State and Federal Statutes.
I have memorialized all of you failed agreements for anticipated production of evidence to the New Jersey A. G., have reviewed relevant Federal Law, and it is plainly clear that you will come out on the short-end of this stick again.
I require communication by the end of the business today.
Robert W. Haeberle
From: Bob and Eileen Haeberle <*******@cox.net>
Sent: Wednesday, June 24,2020 5:58 PM
To: '*******@carid.com' <*******@carid.com>
Subject: Reply to your response on ReviewFeeder. Complaint from Robert Haeberle
Importance: High
Chester
Per your response to ReviewFeeder (copy attached):
The order # is 33712339 and is currently in dispute with Discover. According to the documentation provided to Discover, an RMA and UPS label was sent. However, they were never received by us. These need to be re-issued. Also, since this is a manufacturing defect, I expect no deduction for return shipping.
I've attached the information that was sent to Discover so you have the history of your company's response (CARiD Dispute. Pdf). I'm also enclosing 2 pictures of the defective cover so you can clearly see the issue (the straps are attached incorrectly making installation impossible).
Since there was more than one item on the invoice, my calculation of the refund is:
Price: 135.56 135.56
Discount (5%) -6.78
128.78
Tax: 8.6% 11.08
Delivery fee: 9.95
Refund Due 149.81
Please issue a new RMA and return UPS label so the product can be sent back to you.
Robert Haeberle
So i called the company, after speaking to the first 3 people CARiD advised to send in the pictures so i did... waited a week, i called for them to tell me because the order was not marked damaged they dont want the item back and they will only reimburst me 70 $ out of the total that i paid which was roughly 335$. When taking it to a mechanic i got told the bumper does not even fit, after i explained that to a supervisor he said that is not their fault and tried to blame it on the shipping... take aside the fact that it has cracks and scratches by my understanding i should have held the ups guy at my house while i take my bumper off and put a new one on and inspect everything... then they try to blame ups for the part not fitting... i dont know what kind of acura rsx they modeled this bumper after however this is the ugliest bumper ever! The grill on the bottom is held by zipties... and so far they are telling me that all they can do is give me 70 $ back instead of the full reimburstment... this company does not deserve to be working, they are scamming people left and right and no one deserves to be ripped off... and now everytime i call they seem to make this such a headache to make it past 30 days to probably say oh sorry past 30 days cant return... website states At CARiD.com we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3... i beg to differ... you are not accepting my return because it is damaged and does not fit seriously THIS IS YOUR PROBLEM NOT MINE!... the case is yet to be resolved they are only willing to return 70 $ i told them that is not good enough... we will see what happens... i am currently going through all possible websites to make sure to leave my review so that people dont have to go through what i went through... i am waiting to hear back on the final outcome of this... if i am not fully refunded i will also be contacting BBB to make sure this never happens to anyone else!
Hope the review helped i would not want anyone to be as upset as i am right now
BTW, the product itself was completely misrepresented as "plug and play" for my year and model, and I verified that with their customer service before purchasing (it's not---you need to buy a separate adapter) and also it was supposed to have "no ballast" (but there is a ballast/transformer box and you have to figure out how to make room for it somewhere). Total BS. This appears just to be a drop-shipper misrepresenting products to unsuspecting customers and they'll say anything to make the sale. Avoid them! Here's hoping that I'm able to get a refund; seeing all the bad reviews and horror stories makes me wonder what will be next. Clearly, positive reviews about this company are highly suspect and probably a product of review inflation made during the downtime of their so-called "customer service" agents. Learn from those of us who are taking the time to tell what happened in REAL stories from REAL customers and avoid this place!
Chat transcript:
(07:21:00 PM)(JR Cagalawan) said: Welcome, Christine! How may I assist you today?(07:22:00 PM)(Christine) said: I don't know what is going on with this defective item because I was supposed to receive an answer about my "request" within 1-2 days, but today UPS apparently showed up looking for the return. At this point, I just want to send these back and get my $$ back. Not impressed at all.(07:23:00 PM)(JR Cagalawan) said:
If you don't mind holding for 3-5 minutes, I will look into that for you.
(07:29:00 PM)(JR Cagalawan) said: Please be advised that the claim is still in progressed and an update will be sent to you within this day or latest tomorrow morning. (07:31:00 PM)(Christine) said: So, for an "in progress" claim, you send UPS to take the old one back? That's fine if you just give me a refund. I am done with this. If I had ordered new ones as a "NEW" (meaning, didn't know yet what crap you sell) customer, I'd have headlights in my car right now. Not acceptable. Please update my "case" to say that I just want a refund. You can certainly have your crap product back the next time UPS stops by I will give them to him.(07:31:00 PM)(System) said: Chat session ended
This has been a nightmare. I have an 08 honda accord coupe v6 I recently bought. I decided to add some nice thing's and decided to order from this site. 1st problem was afe throttle body spacer, that in no way shape or form fits my car even though their site says it does. Provided picture, so I get refunded, but get charged a restocking fee and shipping. Like wait, you falsely advertised, I prove you wrong, now I must pay restocking fees and shipping fees on your falsely advertised product. Next 2 problems I have, I tried to upgrade the fog lights to smoke ones, do all the reading on main page, then go to add to cart and apparently missed that CARiD only replace certain oem one's, not mine. Convenient that small notice was on the order screen only where you can quickly skip over. The biggest issue however, I decided to upgrade my headlights with nice smoke projector spec d headlights and through that I decided on upgrading my bulbs to rgb led app controlled. Biggest mistake of my life. Initially when hooking up, the led's worked fantastic, until you turn on the app for colors. Within seconds one fried out and the other flickered. App controlled colors stopped working quickly to. Figured something was wrong, I ripped apart the front end of my car to start testing different thing's. I'm not an idiot when it comes to installing stuff. I swapped headlights in housing, I swapped around wires and confirmed all connections good, no fuses blown, still the problem followed. For this all Initially, I didn't take any pictures or videos (stupid on my part). Called customer service about headlights and fog lights, their only acceptable solution is have to have pictures and video. I was furious because weather has been quite warm and to do this I must rip front bumper off, rip bumper piece off, then remove headlights so you can remove bulbs to rehook everything up just to prove you aren't lying with pictures and videos. Extremely pissed off I was, I ended up wasting another 2 hours to rip everything apart and do so and because I was so irritated with situation, ended up scratching my new headlight just to rehook up theirs to provide proof. Sent in pictures and videos. Waited the 72 hours for response and nothing. So I call. Apparently they can't find these pictures and videos so I resend and am told I have to wait another 24-72 hours for review. Irritated even more at this point, I'm like whatever and ask about the throttle body spacer and full refund since they falsely advertised. They said yes, full refund and shipping. That was a lie. It didn't take but 24 hours to get reply on rgb leds but in this email, they want me to follow these steps and video while I'm doing. Why on earth wasn't this stated before? Don't care still want this, so I ask to speak to manager. They called me back next day. She was rude, kept trying to talk over me, wouldn't let me speak, couldn't accept common sense, and hung up on me. Not even the customer service reps are that tacky. How she got her role clearly wasn't earned correctly. The definition of being a manager towards a customer is supposed to be more professional and have a higher tolerance than reps. Not this lady. So I call back and get some nice lady, and I ask to speak to another manager higher up and wanted to make complaints. Go figure, no other manager, but I did get restocking fee and shipping fee refunded from throttle body spacer as a gift card to website. Like seriously, after all this headache, you think I want to spend another penny with you? I just want my items returned and my money refunded on these items. They say easy returns, but this is the worst place ever. I'm so irritated with all this, I think my next steps are, reporting to BBB, getting attorney general involved, and filing a small claims if my money isn't refunded which will include time spent wasted on this whole ordeal. I see I'm not the only one like this, it's clear this company looks fancy and nice, but if there's a problem, it's the most difficult place ever for returns. I would upload videos of lights not working but you can't here.
BE VERY CAREFUL ORDERING FROM HERE. If you do, hope you don't have any returns because you're in for a nightmare
I have been a CARiD customer for a number of years now and for the most part very satisfied but I guess it was just a matter of time before it was my turn. I never really had to rely on customer service after the fact, until now. As we all know customer service is an important part of any sale. Being a customer of CARiD's in Canada does have some draw backs but I was willing to accept that until now. I purchased, along with a few other items a mesh grille for my new 2014 Z71. It didn't fit properly and I was not 100% satisfied. So I asked my so called personal advisor what I should do. Emailed him, left him phone messages and no replies. I filled out a refund claim as per CARiD's web site. No reply. Finally emailed all 3 departments-sales, support & info. And got a reply back from support asking me for the part # and some dry fit pictures of the grille, CARiD had the sales order number from the email I sent asking for help. I sent the number and the photos that day and sent them back to the support email. No reply. In the mean time I go to APS's site and find the grille number is not for my truck but a different chevy model. Yet CARiD's stated it will fit a 2014 Z71. I sent that bit of information to CARiD. Still no reply. I phoned support again talked to a gentlemen and he was able to get things moving. In 2 days I got the return address form. Did I mention I started this "easy return" as CARiD states on the website, July 03 and is now July 23 after many emails and phone calls. Oh! And did I also mention that CARiD has corrected the website to indicate that the grille I purchased is not for a chevy Z71 "oops their mistake" It cost me $67.52 to get it sent to me the first time and now another $68.44 to send it back. That's $135.96 out of my pocket for a mistake made by CARiD on their website. Will I get my refund? I'm at the mercy of the manufacturer, since that is where I was instructed to ship it back to, not CARiD? Everything has been shipped according to their instructions but who knows what excuses they can come up with. I just mailed it today July 11 with UPS, they should have it by July 21 and maybe just maybe I might have my funds approx. $375.00 back by the end of the month less the $135.96 I have already spent. Would I deal with them again? Depends on how they react to this review. I am sending them a copy before I post it, for their review. I sent it to them and they offered me a $20 credit on the freight. I asked them if they could do better. They have offered me know $50 in addition to the $20, but I'm not sure if its $50 or $70. I tried to get confirmation but of course no replies from emails or phone messages. As of today July 23/14 I have sent my request for information of my return to the 6 people I have had contact with regarding my order and the other 3 general departments and hopefully I get some sort of reply soon. I noticed that other reviews that get posted seem to get some sort of response, so in an effort to get a response I'm going to post this review and maybe someone will be in contact with me in short order.
Marty K
Canada
Communication didn't improve much. I finally recieved my wheels a week after posting this. The two read wheels has damage on the lip of the wheel. I contacted CarID about it and was told that CARiD would open a claim with UPS, and that once UPS had collected the wheels and finished their review that CarID would put in a replacement order. After taking almost a month to get to me the first time, and not knowing how long it would take UPS to do their thing. I asked them about a partial or complete refund. They offered me $140 refund for two damaged wheels, or a complete refund. I explained that $140 was not adequate to compensate me for the all of the hassle and the damaged wheels and that if they couldn't do better than that for a partial refund then i'd just return them. While I was waiting for a resolution I disputed the charge on my card. Eventually they got back to me and agreed to a partial refund that was acceptable. I removed closed the dispute on my credit card and they refunded the money they promised and offered me a gift card for my trouble.
I sure wish the process had been less stressful and troublesome, but in the end they came through and made things right 100%. I'm changing this review to 3 stars. If I didn't have to work so hard to get the results I did I would probably rate them as 4 stars.
--Original Review---
I'm trying to get a status update on my order (#35404284) but no one in the customer service department can seem to reach the "warehouse" to get an update. I was told on July 6th that my wheels were in the warehouse and they should ship that day or the next day, but they couldn't contact anyone to get more specifics. I was also told I'd get an email within 24 hours with more information from a customer service rep. That email never came. I waited patiently for 3-4 days before I called again today. When I called I got the same explanation as before. I was told it should ship today or next Monday, but they can't reach anyone at the warehouse to get me any additional information. When I placed this order over the phone (06/23/2020) with Juan I was given very specific information about shipping dates. I was told that two of the wheels were in Ohio and had to be shipped to California to be mounted and balanced but that they would definitely ship by July 6th. Now i'm being told they are in a warehouse in Florida on the opposite end of the country. No one in customer service can help you with anything. All they can do is "look at order details", which don't ever seem to contain any details that aren't already on their website. And since the order details on their website don't contain any useful updates neither do their customer service reps. No one can tell you when you'll get your order, or when you'll get a call back from them, but you can bet your ass that they processed that payment right away.
Based on the reviews i'm seeing here CarID is nothing more than a drop shipper, and a terrible one at that. They're sales people will make promises they can't keep to get your payment processed, then you'll be stuck communicating with ineffective outsourced support people who can't actually support you.
In my desperation to find a resolution I began looking for a way to contact someone who can help me get the details I need and resolve this issue. Much to my horror I found the reviews on this site. I searched extensively before I ordered and didn't see any significant complaints. I'm not sure how I missed this before. Now i'm stressed out wondering how long my $2,000 is going to be tied up with this mess and if or when I get my order will the wheels be undamaged, tires and TPMS sensors be mounted correctly and working. I'm picking my car up from the body shop today after having some repairs done. I can't really drive it because one of the wheels were damaged in an accident and it's currently got a donut on it. These were suppose to a replacement set. I can't drive my car more than a few miles with a donut on it and I'm not going to have a rental anymore from my insurance company and I don't know how long i'll be stuck in this situation. This is very frustrating!
2- The order was supposed to be shipped the same day if I ordered within the time specified, which I did. BUT - The order was not even processed until 2 days later and who knows when it shipped
3- The order was showing as being available, in stock, and based on information on screen, was coming from NJ which is my state. Sales tax was also applied to reflect an in state purchase and I also questioned and confirmed these things in chat prior to the sale BUT - The order was shipped from Texas?
4- CARID claims CARiD are selling a Cardone remanufactured part that meets and likely exceeds all OEM specs and quality BUT - The spindle nuts that come with OEM CV Axles have flanged nuts with built in washers that spin and the Cardone CV Axle I received came with a cheap nut, no flange. The not diameter was smaller than the hole in my wheel hub which is just plain nonsense. This CV Axle part # only fits specific vehicles and every one of those vehicles comes with a flanged spindle nut that will properly retain the spindle when connected to the wheel hub and bearing assembly. Sending this cheap nut is either stupidity or an attempt to cut a cost down.
5- Carid says they beat competitor's if they have a lower price on the same item. They said I'd have this RMA in 24-48 hours. They were supposed to swap it for another one. I was also told I would get the label to send my old CV Axle for a core refund. BUT - CARID has lied to me over and over regarding an RMA for the defective CV Axle. Over 10 days have passed, I've just been forced to pay another week for a rental car and since I know the RMA for exchanging this defective part is not going to get me a replacement any time soon, I was forced to buy one elsewhere. I actually got it directly from Cardone. Go figure. Let's look at the costs in comparison per each CV Axle
CARID: $49 +$30 (core charge) + $10 (shipping)= total cost of $89 + sales tax
CARDONE: $41, free shipping, NO CORE CHARGE=total cost $41 NO SALES TAX
My experience when handling issues involved several online chat sessions, I think 2 phone calls and a few email exchanges that were one sided since they never replied. SO far, they only sent emails that were automated indicating they received a message from me and they would respond. One telling me that flange nuts would be shipped. That was over a week after the problem was reported. From the initial onset of the ordering process I had to call them. I called them on the phone 2 days after the order should have shipped. I wasn't happy but I was more than cordial and understanding. I wanted to cancel the order as it still was not showing it was even processed yet. Well, they issued me a $25 gift credit. But it's only good towards a future purchase, which will never likely happen after my experience. Anyway, I was able to deal with waiting for the item. I expected it by Friday or that weekend but got it the following Tuesday. Fine right.? Well, A day or so later I got to the boxes. The 2 CV Axles came in separate boxes as if they were separate orders directly from Cardone. Each was double boxed with very good protective packing inside. Nothing was damaged and the boxes were in perfect shape. But, as is the case, sometmes a part is defective. In my case, only 1 CV axle was defective, the other fine. And here is where CARID becomes one of the worst companies I have "ever" dealt with both online & offline.
In CARID's defense, they did see to it that Cardone sent me 2 flanged nuts, both of which I received and although they are not even close to being as good a quality as my OEM originals, they will be acceptable. I do not agree with any statements claiming this part meets or exceeds OEM quality specs and feel that saying so is just a lie.
I spent so much time appeasing this company. Since I just bought 2 CV Axles, 1 of which worked fine, I was able to replicate the defect in a video. I took photos or the part, as well as all boxes. The information I provided was more than I have had to supply any other vendors for online purchases in the past but I did this so they can clearly see the problems. On top of the defect, the photos clearly show the defective part was also incorrectly assembled. A rubber boot was pulled 2 inches too far restricting proper movement and flexing. Carid should have issued me an RMA# by now but instead, me and my money are in a state of limbo. It has been over 10 days since the very first communication that clearly states my RMA and instructions would be provided to me within 24-48 hours. We've exceeded this 24-48 hour time frame long ago. I've spent alot of time making further contact with CARID and each time they say I will receive email with my return authorization and instructions within 24-48 hours. They had 2 CV Axles drop shipped. Both were also charged core fees. Since one is still good, I was also told they will provide return labels for shipping my old CV Axles back to them. So I am stuck in limbo for over 10 days waiting for the following:
1: The label to send back one old CV Axle for a core refund
2. The label with RMA to return a defective CV Axle for a refund. The refund for this also includes a core fee
Carid says they match pricing of other vendors. Well, appears that Cardone sells these same axles directly to us consumers. But I am still trying to get the bloody RMA to send back a defective item and also send back the core for the one I kept. But now I have discovered another twist in the midst of all this. Carid is trying to double dip:
Get this, I have now learned that CARID has me in limbo waiting because they are trying to pass off the defective CV Axle as a "Damage Claim" with UPS. We all know this process causes waiting but CARID is making me, the customer, wait for that process to be carried out. How unfair is that? I'm already against this because I know for a fact that this item and it's inherent flaws/defects, are a direct result of improper manufacturing and poor assembly by Cardone. No shipping boxes were even tainted in the slightest and you just cannot cause damage to the internal components of a CV Axle by rough handling of the box. It is not a fragile item and the part iteself is designed to handle abuse from off-road 4 wheel drive vehicles. Of all the nerve of CARID. They are scamming UPS with a bogus damage claim that isn't even possible. CV Axles either work properly or they don't. And unless it is installed and abused to the max, there is no way possible that UPS or any other handler could cause damage to a CV Axle. Unless they dropped it in the road and a tractor trailer ran it over, causing it to be destroyed and that would be so evident as it would have destroyed the box it was shipped in. As I said, the boxes were pristine. This is an absolutely ridiculous claim for them to even try and say it was damaged in shipping.
So, all things considered, CARID is all about getting paid. They do not spend any quality time making sure customers get any refunds when they are due. Whether for a returned item or a core charge, CARID will make you wait and it would not be unreasonable to assume they would like to make the refund process so difficult so as to try and deter you from pursuing for core refund. They have a time period you must send back the core and by causing alot of confusion and misleading you, they will cause that time period to expire. Suspicious and questionable to say the least
Bottom Line: CarID is a real joke when it comes to actual service. They talk a good game, they even get great reviews for the sales of parts that are not defective. But the moment you have to deal with a return or get a core fee refunded, the uphill battle begins and ends based on how badly you want to get what you are rightfully entitled to. In other words, you won't get it without a fight. Personally I think CARID should be banished from online sales. PayPal should revoke their privilege as a penalty for the unforgivable runaround they give me and others who have also posted about the exact same issues.
But thank GOD for PayPal and their dispute process. Many other credit cards offer similar protective options but PayPal is just an awesome way to protect yourself when buying online and let me tell you, this is an absolute must if you want to buy something from CARID. I'm going after them lock stock and barrel for what they put me through. Not once have I shown them that I am not a patient understanding customer. They have taken this for granted but they just seem content to push someone. Not sure who runs this company and what their game is but so far it just looks as if they could care less even about following their own protocols. I want my RMA and may just opt for a return of the complete order just to break any and all ties with this unworthy company. No customer deserves to be put through such a painstaking process like this. I cannot say enough negative things about this company but I bet their are plenty of other people who will gladly add more horrible experiences that resemble mine. Let the truth be known. This company should be avoided at all costs. So far it seems like a lose lose for anyone foolish enough to chance buying from CARID. I am paying another week for a rental vehicle due to misleading promises and this 24-48 hour waiting period that they have once again exceeded from my last correspondence with them. Now it's my turn. I'm done working with this on their terms as it is very clear they do not know how to service a customer. CARID is an example of just how poor an online buying experience can be. It's easy to sell products online. But it's the service after the sale that shows a company's true colors. It doesn't get any worst than this with CARID._______________________________________________________________
So CARiD replied and expressed their sympathy or whatever they want to call it. They wanted my order #. I see no way to reply on this site. How am I supposed to reply to the CARiD comment below?_______________________________________________________________
UPDATE: as of 12-20-2017, my PayPal dispute was finally resolved. I had to dispute my transaction this way because CARiD just isn't trustworthy at all. They do not show themselves as knowledgeable representatives regarding car parts at all. They are really terrible with customer service. They offered to refund me a part of the order but it was less than the proper amount. They are horrible at math for sure. My explanation to PayPal was in depth and thorough and all I wanted was exactly what I was entitled to and the amount was correctly calculated. PayPal honored my explanation and they show just why they are a necessary entity in online retail. Thank You PayPal. CarID did try and make things right but listen, if you cannot provide and RMA and manage a return within 2 weeks, there is something wrong with you. And that's being lenient. The average turnaround for good companies to issue an RMA is 1 business day and the turnaround for refunds is within 1 business day from the day a return is received. CARiD gave an RMA several weeks later, then the return was sent. But they did not refund me. The initial purchase was around October 18th 2017 and I just got it refunded December 20th. Even without a PayPal dispute, CARiD never responded with an RMA for over a month. They even removed the transaction from my account which also had a $25 gift card attached to it so I had to bring this up to them so I could at least get my gift card back. So many very very sub-par happenings with them. I cannot give points for much here. I find them inexperienced and not very professional. I do not think they intentionally want to rip someone off. They just run the business poorly for some reason. Maybe some employees are to blame. Hope they get it together. I think it is their intention to do better. I do not hate them. But I think they have alot of work to do on their customer service. Their representatives are not rude. But they need to refine their procedures and policies. I do think they have great potential and their website is actually very good too. I find it more intuitive than alot of other sites. I'll give them another try but with caution. They do have alot of potential to be a great site
As soon as I was told Nick was fired I said "I need to speak to a manager or supervisor. She said ok and put me on hold. After being on hold for 8 minutes she said "there is only 1 supervisor and he is on the phone". I explained that I would hold until he was done. After several more minutes she comes back on and says "He is on a call that is gonna take awhile, Do you want him to call you back". Again another lie and that was it for me.
I then requested that my order be cancelled and to send my money back so I can go buy tires and rims that I badly need. After reading reviews I hope that this refund process doesn't add to my ABSOLUTE HORRIBLE EXPERIENCE. So she cancelled my order, informed me that I would receive an email stating a "Cancellation Request" (which i did receive immediately). So that's where I am at now with this process. I was told that I would receive an email in 24-48 hours with a "Cancellation Transaction Number". Today is Friday and she told me that my bank "should" receive the refund by Tuesday but then it usually takes 3-5 business day from that day (Tuesday) to receive my money into my account. After being lied to with every sentence from this company I do not trust what she said about my refund process. I just hope I am not waiting weeks for this refund.
EVERYTHING I WAS TOLD BY CarID WAS A LIE! At no point did I ever hear the truth. I would of had no problem picking a different tire style to complete my order. If I would of just had the chance AT ANY POINT during this process to select a new style I would of considered this to be a positive experience.
CARiD have amazing products, why because they don't make any of it!
The rest is deplorable,...
The problem is as follows.
1) they know nothing about the products they sell.
2) they will lie to make a sale.
3) they will not honor any agreement that is morally or legally based true.
4) half of the employees can't even string a sentence in English or any language.
5) once those awesome products with great names leave their facility you can say goodbye to a nice working viable product at your doorstep, because whoever they use as shippers could not care less.
6) it does not help that the packaging dept. needs to learn how to pack something indeed anything, I doubt they could successfully wrap a Christmas present between them.
7) when you do complain & how dare you, the attitude is probably the worst I've ever come across. I think I had only one successful resolution out of 8 purchases.
8) this is my issue! I should have learned after prob the third purchase never to use them again I did not listen to others or my inner reasoning. (Sarcastically true).
The summary & Lesson DONT BUY ANYTHING FROM THESE SCAM ARTISTS YOU WILL REGRET IT:
That felt good LoL I have now found good honest & efficient motor parts suppliers that give a damn they are out there but CARID IS DEFINITELY not one of them.
So now it's been a month & all the responses with "We want to help" is absolutely as I previously said BS!
You know I dont actually think I've ever delt with such a candid bunch of liars.
Now I like dealing in the truth & to be honest they did give me another $100 as compensation so I thank them for the tiny movement in their position. However due to their lack of abilities in all departments I ended up with a battered & bruised New car battery due to pathetic packaging. If I requested a new one guess what they wanted to charge me for the one until the other one was returned. HAHA have any idea what a fraud that is & occasionally they get away with too.
Near the beginning of my dealings I bout a set of wheels & tyres, unbeknownst to me the wheel cantering rings were the wrong size only by 2 mm sounds nothing but it caused $1500 worth if damage to my car. I had to replace wheel bearings, 2 wheel hubs & one wheel & tire due to their total incompetence. There was more also but it's really it worth it.
Hiring a lawyer at the time was not worth it I probably would have lost more than gained.
So reader if you are considering buying something important from these scam artist & they are very good, just remember my little story here, they get you in, they turn you over, & laugh at you when there's a problem.
There is no moral fibre anywhere if you only knew the conversations I've had with them you would not believe they exist.
I now am recouping my loss by 1) loosing them great business, which I can't say here but I am able to do &: I've now composed a letter to the CEO & they most certainly did not reveal that info, but I know how, I expect a disgusted response in how the staff in his employ would do that. If rejected & refused then I have another weapon up my sleeve for those bandits they call CARID. I have a new saying I hope it gets published CarID stands for Complete $#*!s Repeatedly Indignant & Deplorable sums it up'!
If you care to read an email and chat to them here it is. Was offered a $7 coupon as a so called apology but they would not even apply it to this order.: Re: request to cancel the order {2497389}
> To: "CARiD.com" <*******@carid.com>
> Date: Monday, June 20,2016, 9:59 PM
> I just got a shipping confirmation a
> few minutes ago after I wrote this again as a 4th attempt to
> cancel this bogus order I am being forced to buy from a
> horse$#*! dealer. I am not spending more money to return
> this as far as I am concerned. You should pay the
> return shipping if you truly do care about what you do.
> I was in a hurry Sat when I agreed to pay more for this item
> than elsewhere since no shipping costs where added. Then
> the cost was added after I had clicked a few too many
> times.The shipping is higher too than anyone else.
>
> Jegs would have sold it for about a dollar less and shipped
> it for about 3.50 less. If Orielly had it anymore on the
> shelves it would be 7.99.
>
> I contacted on a live chat * I
> believe immediately and he gave me a number to call when the
> business was open. I called two different numbers and left
> instructions and did not call a third time on Monday
> morning. I called a third time to a third number Monday
> night. After that I did get a confirmation now Monday
> night that it has been shipped. What did customer service
> do today who works those two phone lines do today as far as
> cancelling this order as requested from Sat?
> Obviously nothing.
>
> * was offering a 7 dollar gift certificate for this but
> would not apply it to the order or cancel it. I said I
> wanted the order canceled and did not care to place another
> future order in that case. His 7 dollar I'm sorry
> certificate would have made the purchase a few dollars less
> than Jegs so I would have agreed.
>
> I could get it for about 8.50 a can on Amazon and have it
> shipped for free if I wanted to buy $50 worth of
> them. Jegs also has a free shipping offer at that
> price.
>
> I am stuck here with one can that I was tricked into paying
> 20 bucks for from a place that has made me jump thru hoops
> in an attempt to cancel the order I am legally bound to pay
> for now since my requests were ignored.
>
> I guess you need to make your money any way you can get it
> when you can't find enough satisfied customers and don't
> have a decent service team that does their job.
> Chat end time Jun 18,2016 2:12:19 PM EST
> Duration (actual chatting time) 00:35:45
> Operator *
> Pre-Chat Survey
> What can we do for you? Help with an Existing Order
> Order Number 19231772
> Chat Transcript
> info: You are now being connected to CARiD LiveChat. Please
> wait while we connect you to a Customer Care Specialist
> info: You are now chatting with *
> Ian T: Hello, Ron, how may I assist you today?
> Ron: I placed an order a few minutes ago for a
> spray paint can. It said initially that there was no
> shipping and I agreed to the purchase. I did it quickly and
> caught a glimse at the last second that it was now 19 plus
> dollars instead of 9 plus dollars. I would get this for 7.99
> at Orielly auto parts if it was available but apparently it
> is not. I am not willing to pay this amount so I want the
> order to be cleared/deleted since I was tricked at the last
> second here. Jegs will ship it for under 6 dollars and wants
> 8 plus dollars.
> *: I am sorry to hear that.
> *: can you please doublecheck the confirmation order
> number?
> Ron 19231772 was on the confirmation email I
> received.
> *: Thank you for the confirmation!
> *: The point is that the system is not able to calculate
> shipping until the shipping zip code is not entered. Please
> let me provide you with $7 Gift Certificate due to this
> inconvenience
> Ron I assume you are sending the order then----
> with the 7 dollar discount applied. Dealing with you was a
> pleasant and a learning experience since I have never skyped
> or live chatted similar to this more than once probably 10
> years ago on a public chat forum.
> *: I can send you the $7 Gift Certificate right now, and
> you will be able to use it as a discount for your next
> purchase
> Ron: I would rather cancel the current order that
> is file now in that case since I don't need a future gift
> certificate that will probably never be used.
> *: Due to the speed of our processing times we cannot
> guarantee your cancellation will be processed in time,
> please call us directly at *******564 in order to confirm
> that we can cancel the order for you before it ships. Our
> Client Services department is open Monday through Friday
> from 9am to 8pm EST.
> *: Is there anything else I could help you with today
> Ron: I just called that number and left a message
> to have them clear that order as soon as they open for
> business again.
> *: Yes, our Client Services department is open Monday
> through Friday from 9am to 8pm EST.
>
> ActionsMark as UnreadMark as
> ReadMark as SpamStarClear Star Previous Next
>
>
>
>
>
>
> --------------------------------------------
> On Mon, 6/20/16, CARiD.com <*******@carid.com>
> wrote:
>
> Subject: request to cancel the order {2497389}
> To: *
> Date: Monday, June 20,2016, 7:55 PM
>
>
>
>
>
>
>
> Thank you for
> contacting CARiD's Customer Experience Team!
> This e-mail is to
> confirm we have received your inquiry. One of our
> dedicated
> Customer Experience Agents will contact
> you within 24 hours to provide you with the information
> you
> requested. We thank you for your patience and assure you
> we
> are working diligently to answer your request as soon as
> possible.
> Thank you again for
> choosing CARiD.com!
>
>
>
> Sincerely,
>
>
>
>
>
>
>
>
>
> Customer
> Experience Center
>
> Phone: *******274
>
> Email: *******@carid.com
>
*Personal information redacted by admin
Why would someone choose to buy products from a company that is not truthful? Or if they maybe made a mistake, try to make up for it after the issue arises? I recommend using a different company that will try to earn your business. I buy almost everything online nowadays and I have never had this type on issue with no corrective action. CARID customer service looked into my issue and replied, "yep, the product was in stock when you paid, but when we processed it later, it was no longer in stock." Seriously? I am certain that there are not that many people buying Mcgaughy 8 inch phase III suspension lift kits for their 2015 f350. Give me a break!
I do not believe an order that is processed can be paid for immediately electronically (they got their money processed before I hung up on phone), but the system does not reserve the "in stock" item immediately (electronically). I believe the item was not in stock and CARID was just selling me on the phone to get me to buy.
And then when they are called on it, they write a posting that everyone can see on this site, making it look like they are resolving the issue, but they are not. They respond to every negative complaint on here, stating that they want the order number to resolve the issue, but they do not resolve or try to make up for it. Buy elsewhere!
////////////////////////////////////////////////////////////////////////////////...⇄ />
ORIGINAL POST:
I waited thru the weekend to confirm that the CARID had the $3500 suspension lift in stock before ordering. As I see in several other reviews, they like to say it is in stock, charge you, then tell you the item is backordered and you have a long wait. I wish I read reviews before purchasing!
I am in the military and asked for a military discount (which they advertise), the guy on the phone said he couldn't give me one, but he would give me free shipping. Sounded good to me. Then the gentlemen confirmed they had the lift in stock and I would get it in 5-6 business days, so I happily ordered the item. After my charge was processed, I received an email that my item will not shipping for 2 weeks. I was not happy about this, but just dealt with it. Then a couple days later, I receive an email stating that they wanted me to confirm I want the product (I already paid for it days earlier) BEFORE, they order it from the manufacturer! Then it may be shipped on 5DEC17. I thought I would be receiving it by now and they haven't even ordered it! Then I see that the customer service representative (Mary Hanson) that sent the email told me to confirm my purchase so she can charge me and order it from manufacturer, but now it was $400 more! So, I replied and told her this was ridiculous and asked why she had changed the price after I already paid almost a week ago. Mary Hanson, just cancelled the order completely without replying. CARID is terrible dishonest company and I recommend shopping at other sites!
Write review
Company or keyword
EqualNumbat
Home Profile
EqualNumbat Profile
Back to list
View on site
NOT RESOLVED
Mark as resolved
Carid - Look elsewhere. Awful customer service & experience.
7 minutes ago #1378993 0 views 0 comments
1.0
Details
Change Rating
Add more review text
The worst experience I have ever had buying a product in my lifetime. Truly.
After calling to verify with both Carid and the manufacturer of the product, it actually did not fit and was made for a Tundra, not a Land Cruiser. Same engine, very different fitment. I spent thousands of dollars on headers that did not fit. CARiD said the Headers would need to be modified.
That means take them on/off several times, grind down bolts on steering column and put a huge dimple in the headers to clear the column. You would think one or both would tell you ahead of time that a brand new product would have to be modified? I spent and extra couple thousand dollars on the install and has no recourse. They actually gave me grief and told me to send the product back.
Sure let me spend another thousand dollars for them to spend all day taking the front end apart for a return. Then they tell me because it was modified they would not be able to except a return? Both companies are clueless with extremely poor customer service.
Look elsewhere. Trust me.
Add reason of review
Tell what you liked about the company
Tell what you didn't like about the company
Add other companies you considered
Add tags
Add Photo or Video
Company or keyword
Write a review
About
About Pissed Consumer
We In Press
Blog
FAQ
Contact Pissed Consumer
Browse
Companies
Reviews
Categories
Most Complained About Companies
Change Language
Services
Business Solutions
List your Business
Tips For Consumers
Tips For Companies
Legal
Privacy Policy
Terms Of Use
Legal Information
Dispute Resolution (LVP Program)
Pissed Consumer © 2018 All Rights Reserved
Pissed Consumer
Write review
Company or keyword
EqualNumbat
Home Profile
EqualNumbat Profile
Back to list
View on site
NOT RESOLVED
Mark as resolved
Carid - Look elsewhere. Awful customer service & experience.
7 minutes ago #1378993 0 views 0 comments
1.0
Details
Change Rating
Add more review text
The worst experience I have ever had buying a product in my lifetime. Truly.
After calling to verify with both Carid and the manufacturer of the product, it actually did not fit and was made for a Tundra, not a Land Cruiser. Same engine, very different fitment. I spent thousands of dollars on headers that did not fit. They said the Headers would need to be modified.
That means take them on/off several times, grind down bolts on steering column and put a huge dimple in the headers to clear the column. You would think one or both would tell you ahead of time that a brand new product would have to be modified? I spent and extra couple thousand dollars on the install and has no recourse. They actually gave me grief and told me to send the product back.
Sure let me spend another thousand dollars for them to spend all day taking the front end apart for a return. Then they tell me because it was modified they would not be able to except a return? Both companies are clueless with extremely poor customer service.
Look elsewhere. Trust me.
Add reason of review
Tell what you liked about the company
Tell what you didn't like about the company
Add other companies you considered
Add tags
Add Photo or Video
Company or keyword
Write a review
About
About Pissed Consumer
We In Press
Blog
FAQ
Contact Pissed Consumer
Browse
Companies
Reviews
Categories
Most Complained About Companies
Change Language
Services
Business Solutions
List your Business
Tips For Consumers
Tips For Companies
Legal
Privacy Policy
Terms Of Use
Legal Information
Dispute Resolution (LVP Program)
I
Pissed Consumer
Write review
Company or keyword
EqualNumbat
Home Profile
EqualNumbat Profile
Back to list
View on site
NOT RESOLVED
Mark as resolved
Carid - Look elsewhere. Awful customer service & experience.
7 minutes ago #1378993 0 views 0 comments
1.0
Details
Change Rating
Add more review text
The worst experience I have ever had buying a product in my lifetime. Truly.
After calling to verify with both Carid and the manufacturer of the product, it actually did not fit and was made for a Tundra, not a Land Cruiser. Same engine, very different fitment. I spent thousands of dollars on headers that did not fit. They said the Headers would need to be modified.
That means take them on/off several times, grind down bolts on steering column and put a huge dimple in the headers to clear the column. You would think one or both would tell you ahead of time that a brand new product would have to be modified? I spent and extra couple thousand dollars on the install and has no recourse. They actually gave me grief and told me to send the product back.
Sure let me spend another thousand dollars for them to spend all day taking the front end apart for a return. Then they tell me because it was modified they would not be able to except a return? Both companies are clueless with extremely poor customer service.
Look elsewhere. Trust me.
Add reason of review
Tell what you liked about the company
Tell what you didn't like about the company
Add other companies you considered
Add tags
Add Photo or Video
Company or keyword
Write a review
About
About Pissed Consumer
We In Press
Blog
FAQ
Contact Pissed Consumer
Browse
Companies
Reviews
Categories
Most Complained About Companies
Change Language
Services
Business Solutions
List your Business
Tips For Consumers
Tips For Companies
Legal
Privacy Policy
Terms Of Use
Legal Information
Dispute Resolution (LVP Program)
Pissed Consumer © 2018 All Rights Reserved
Purchased Doug Thorley headers for Land Cruiser. Called both Manufacturer and Carid to be sure the headers would fit my vehicle before purchase. Couple thousand dollars for install after removing front end to gain access to headers. As it turns out the headers would have to be modified after speaking again to Doug Thorley. I did not find out until the headers hit the steering column on the test drive. Because I had started the vehicle with the headers on Doug Thorley could not help. They told me to dimple the exhaust in order to make them fit. So after the picture you see below, grinding down bolts on steering column and removing the headers two different times, we were finally able to get a fit without much clearance. I spent a couple thousand dollars in labor to take them on/off several times in order to clear steering column. There was no mention of this from either company. When I did call Doug Thorley the guy said, "why didn't you buy the long tube headers?". They would give me a discount. That's great after I just spent $3-4k on an install. Carid said I should have sent them back, but because I had modified them it would not be accepted. No return. That would make sense had they told me you would have to modify this product. After going back and forth for months I got no clarity or help on that matter. I was on my own. They still sell Doug Thorley headers on Carid for a Land Cruiser. Despite being the same engine, they were designed for the Toyota Tundra. Nobody gets it. You would think after what I went through they might remove the product for that vehicle? Not so much. False advertising would be an understatement. The most recent Manager told me when I called back that the product does fit by my account, only that it would need to be modified per Doug Doug Thorley recommendation. So you buy a brand new product both companies say would fit, only to be told it would have to be modified? I've never been treated so poorly in my entire life. I've never lost so much money in my entire life on a product.
Carid a d Doug Thorley are not reputable companies and they do not stand by their products. It is pitiful to be treated like this with no recourse.
Pissed Consumer © 2018 All Rights Reserved
When I wrote a review about the associate communicated with me as you will find out in the next few lines, I gave her 5 stars because she did whatever she can, the 5 stars were not for her employer Carid, but I received email asking me to follow a link, and post my review about the associate (some how it may give impression to the audience the Carid is getting 5 stars and good review) Carid asked me to do that and get a gift card for USD$25.00. The picture of the gift card indicating that it is valid only with them, means CARiD do not really pay, but make you buy again with 25 bucks discount. And of course they do that with only the people giving good reviews about the associate, selective and collecting these reviews in one website, How can you call that or describe what they do? You judge your self. That may explain why there is website with many good reviews, I am not saying anymore but you judge your self.
I always read the bad reviews first, even if they are few because you don't know the seller unless there is an issue to find out how the seller will deal with the isssue.
August 10,2020 I used my smart phone to google and find rotors, I found Wagner front rotors for 2012 Honda Civic. When I was about to place the order I found what looked like shipping fees $88.00 USD. I was not sure because it d did not really make sense to pay USD$88.00 for shipping, I did not place the order, I clicked a drop down menu to get more details about the extra charge, but that drop down menu worked like placing the order. The order went through against my will. The price of the rotors was 75 bucks and the shipping 88 bucks. It doesn't make sense to pay that much for shipping. I can find so many sellers where I live selling the same product for less than half of what Carid can charging for the item and the shipping.
I immediately called to cancel the order but I was under impression that there no real customer service but they hire someone overseas for much less than the minimum wage in US. after few minutes waiting I decided to try chatting online as I am waiting on the phone, for 47 minutes I was waiting on the phone, until someone started chatting.
The associate online was a lady, as I expected from Philippine, she said there will be cancellation request, I was wondering why request? Why not cancellation right away? But I did not ask, I thought everything will work fine, of course I was wrong. Next day morning I called to make sure they do not ship. I was told not to worry the shipping will take another three days. Before the three days the order will be canceled.
Two hours later I received email said they are sorry the order was shipped before I request cancellation.
Needless to say that it is not true. It is just force of sell. The cancellation request was 14 hours before they create shipping label for the package to move from the manufacturer to their warehouse. They created the shipping label 14 hours after my first online cancellation request, about 20 minutes after my second cancellation request over the phone
Looks like it is just website collecting orders and forwarding them to manufacturer or another distributes for a commission and they do not really have a staff, but few working for much less than the minimum wage in the US or Canada, just overseas and when you need help or get in trouble you will be under their mercy, you have to make time, I mean really long time to stay on the phone waiting for someone from overseas most likely cannot help but just copy and paste few words like sorry for inconvenience but no real help with the issue
That is why my advice is to read the bad reviews before the good one, you do not really know which type of seller you are dealing with until you have an issue and find how the seller handle it.
I am writing this review again for two reasons, first time there were lots of wrong spelling because I am not good in using the smart phone to type, second reason is to update, third reason is to show ehat the reply I got after writing first time, hopefully this one will replace the first one.
There was so many e-mails between me and Carid since this problem started, every time the reply take two days and every time from different name, looks like they hire them part time overseas, end every time they say the same thing, like sorry for inconvenience, etc, but still they are holding my money until today August 30, and I do not know for how long they will hold my money, they said the requested the coroner to return the package, that was August 20, today is August 30 and the shipper creating another problem, the shipper used to call me every day to pay import charge, and the package stays in Erie, Ontario UPS tracking number
1Z3F1W*******273
UPS tracking is available for Carid to check their package, why they need to hold my money I have nothing to do with their package, it is not mine and was never mine, I did not receive it and will never receive it.
I called the UPS three times, every time I ask them to explain why you call me and why the package is setting in Erie, Ontario even your tracking says the sender requested to get it back, and it was in the way back but stuck in Erie, they go no convincing answer and just say sorry we will make sure the sender will receive it. Last time whoever claim to be the supervisor in UPS said they will contact the Carid, I asked why you need to contact Carid when your tracking says you are in the process of returning it back, he got no convincing answer,
Looks like any one doesn't have convincing answer just say it is their policy, and they expect us to buy that non sense, some may scam you like this Carid and just tell you it is the policy, and they expect us to buy that.
Today is August 30, still Carid doesn't want o pay my money.
I tried my best not to say an opinion but true facts and let the audience judge.
Here is a copy from whoever commented about my review and another copy of the last email received from whoever says he is from Carid, most likely none of them visited what is called Carid, they just work from overseas to tell you sorry for inconvenience. Some to answer phone after keeping you waiting for an hour or more
Dear Ashraf,
We are terribly sorry for the inconvenience with your recent order.
From what i see, looks like the cancellation request was for some reason denied before the product was shipped out. This is not how we usually work and we would like to make things right for you!
We are now working on rerouting your package back to the warehouse in order to issue a full amount of refund.
Please, check your email inbox for details.
Look forward to hearing from you soon!
Sincerely,
Consumer Relations Department at CARiD.com.
• Respond via private message
• Update your review
CARiD Order # 36391944 {6853125}
Inbox x
Ron Garcia - CARiD
7:25 AM (12 hours ago)
To me
## Please Reply ABOVE THIS LINE ##
Dear Ashraf,
Thank you for choosing CARiD!
We are still locating where the package is. Your refund will be processed once the item is returned. We ask for your patience.
Let us know if you have other concerns.
Have a good weekend.
Sincerely,
Ron Garcia
Customer Service
Customer Experience Center
Phone: *******274
Email: *******@carid.com
Update: September 1,12:30 AM ( August 31 after midnight)
Today I received e-mail from the same person posted the comments under my review, he still saying that they are working in rerouting the international shipment, they cannot pay my money until. They have the tracking number and I am tracking it every day three times. They already asked the courier to return the package, why should I wait until they get their package? These guys are trying to find any way to delay the payment of my money or even not to pay it at all, they do not make any sense, it is really unbelievable what they do. He also said that even when they find the package they will not pay until the claim with paypal is settled, I send him screen shot of pay pal e-mail saying that it is not in their hand to help me, I also provide him with screen shot of the tracking. Here is a copy of his e-mail. Look at the date of his first comment under my review and the date today, nothing change, but they do not say sorry for inconvenience because I requested not to say that. By the end of his email they want to give an impression that it is really respected business with costumer service, and costumer experience center, and give a phone number, no one will answer this number, you have to wait at at least 1 hours, most people do not have one hour to spare when you call, most people will just hang up before they receive an answer, and when you get an answer you will find someone cannot do much, cannot offer real help, someone from over seas, some one hired for much less than the minimum wage in US or Canada and very bad sound quality, it is the same with chatting.
Dear Ashraf,
Thank you for your response!
We are currently working on rerouting the international shipment back to the warehouse. Once the tracking number will become active, we will be able to proceed with the refund. However, unfortunately, the refund cannot be processed during an active PayPal claim.
At this point we can either wait for PayPal to resolve the issue on their own, or you can close the claim on your end and the full amount of refund will be issued as soon as we will receive a confirmation from them.
Please, let me know how you would like to proceed?
Looking forward to your answer!
Sincerely,
CARiD
Chester Harrison
Customer Service
Customer Experience Center
Phone: *******274
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
First part of the experience, pretty good. Bought some CV axles and bar links from them. Bar links had a hidden shipping charge, so I called in for a price match to Amazon and CARiD did it right away. Easy.
Second part of that experience, not as pleasant. The CV axles arrived on time, but my apartment number was missing from the bar link address which caused the package to arrive four days late, and a full ten days from the time that I first placed the order.
I get that not everything can be controlled or accounted for in the world of shipping. However, since this was due to an address error, I called in to see if I could at least get a portion of my $10 shipping costs refunded. Although no refund could be issued, I was offered a $15 gift card which I accepted. After 24 hours of waiting (which was the time the card was supposed to be emailed to me), I had to contact support again, and was once again told that the card would arrive in 24 hours. Not surprisingly, I received no email or credit on my account despite the two times contacting support.
Now I get it. CarID was under no obligation to offer me a gift card, and I appreciated the offer to at least try to make things better. But what I do take issue with is the fact that despite agreeing to and promising to do what they said, they didn't, and it took me three tries, five representatives, and over two weeks to get what they had said would take 24 hours.
This is my main issue with CarID. It's not a bad place. The people are not bad people. But when I shop online, Amazon is one of the first places that I go to. Sometimes, their prices are higher than CarID, but even when it is, it's not by much. Sometimes, like the time I called in to price match, their prices are lower than CarID. But the customer service and shipping time is world class. Even when buying from third-part sellers, Amazon helps facilitate and smooth out problems. They're very quick to offer refunds and/or credits every time I've contacted them about an order or shipping issue. This is my real criticism of CarID, which is that despite the positives (large selection of parts, decent prices, and price match policy), I'm starting to wonder if I should just spend a few extra dollars at Amazon where I can get two-day prime shipping and at the very, very least, similar speed shipping as CarID, but with a vastly better customer service experience should things go wrong. I may still come back to CarID depending on the circumstances, but for now, shipping is not exactly fast even when everything goes right, and shipping costs are not apparent until the final checkout page. If at the very least shipping price transparency could be improved, that would be a big help as well, but for now, as much as I want to love CarID and support wholeheartedly what seems to be a small company with big aspirations, I just find myself with mixed feelings about an overall mixed experience shopping with them.
To:*******@carid.com Details
That wheel was not damaged by UPS that wheel was warped from the manufacturer. Why are we waiting on UPS when it was clearly a manufacturing defect. You were willing to do a partial refund because you knew that but now UPS? I don't understand the logic with that.
-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Thu, Oct 1,2020 3:16 pm
Subject: RE: CARiD.com: Information for order#35447958
Latoshia,
We have been informed by UPS with the following message. " The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. "
This means that due to their policy, you as the recipient who used UPS My Choice have to follow their policy as they denied to process a damage claim. I would suggest giving UPS My Choice customer service and see if they can help you. Latoshia (*******@aol.com)
To:*******@carid.com Details
That wheel was not damaged by UPS that wheel was warped from the manufacturer. Why are we waiting on UPS when it was clearly a manufacturing defect. You were willing to do a partial refund because you knew that but now UPS? I don't understand the logic with that.
-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Thu, Oct 1,2020 3:16 pm
Subject: RE: CARiD.com: Information for order#35447958
Latoshia,
We have been informed by UPS with the following message. " The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. "
This means that due to their policy, you as the recipient who used UPS My Choice have to follow their policy as they denied to process a damage claim. I would suggest giving UPS My Choice customer service and see if they can help you.
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
From: Latoshia <*******@aol.com>
Sent: Wednesday, September 30,2020 9:05 AM
To: *******@carid.com
Subject: Re: CARiD.com: Information for order#35447958
Any word on the wheel?
-----Original Message-----
From: *******@carid.com
To: 'Latoshia' <*******@aol.com>
Sent: Wed, Sep 23,2020 1:10 pm
Subject: RE: RE: RE: RE: CARiD.com: Information for order#35447958
Thank you Latoshia, I have forwarded the information to my claims department. You will be contacted within 3-5 business days.
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
From: Latoshia <*******@aol.com>
Sent: Wednesday, September 23,2020 3:25 PM
To: *******@carid.com
Subject: Re: RE: RE: RE: CARiD.com: Information for order#35447958
The tracking number is attached.
-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Wed, Sep 23,2020 02:24 PM
Subject: RE: RE: RE: CARiD.com: Information for order#35447958
Latoshia,
Please provide me with the tracking number from the box the wheel came out of. I need that to process a damage claim to get you a replacement wheel.
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
From: Latoshia <*******@aol.com>
Sent: Wednesday, September 23,2020 2:05 PM
To: *******@carid.com
Subject: Re: RE: RE: CARiD.com: Information for order#35447958
I am at the Rimtyme rim shop and they say the wheel is out of round and is no good. I am very disappointed, Ireally needed the wheel.
I have all the packaging at home. Please let me know how to start the return process.
-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Tue, Sep 22,2020 12:27 PM
Subject: RE: RE: CARiD.com: Information for order#35447958
Latoshia,
That is bent on the lip but not warped. You can take it to a tire shop and have them do a Bare rim run out to see if it is warped or not. If the wheels are fine to be mounted tires, you're good to go! What I can do is offer you a partial refund due to the damage if you want to keep the wheel as it is, or we can start a damage claim if you still have all of the original packaging and the tracking numbers on it.
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
From: Latoshia <*******@aol.com>
Sent: Monday, September 21,2020 2:19 PM
To: *******@carid.com
Subject: Re: RE: CARiD.com: Information for order#35447958
I opened my wheel to go have it mounted and it is warped. I have tried to get a good picture of it. I'm not sure if I can have a wheel mounted on here. Please look at the pictures and let me know what you think.
-----Original Message-----
From: kevin.ng <*******@carid.com>
To: 'Latoshia' <*******@aol.com>
Sent: Fri, Jul 10,2020 01:15 PM
Subject: RE: CARiD.com: Information for order#35447958
Latoshia,
I will go ahead and continue to have your order processed. The gift certificate will automatically be emailed to you once the order has been shipped. If you have any questions or concerns, please feel free to contact me at any time. Thank you for choosing CarID.
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
FacebookGoogle+YoutubeMyCARiD
From: Latoshia <*******@aol.com>
Sent: Friday, July 10,2020 1:13 PM
To: *******@carid.com
Subject: Re: CARiD.com: Information for order#35447958
I will wait on the wheel I ordered. Will you email the gift card?
Thanks for the update.
-----Original Message-----
To: *******@aol.com
Sent: Fri, Jul 10,2020 8:47 am
Subject: CARiD.com: Information for order#35447958
Hello Latoshia,
I am emailing in regards to your purchase order with the wheels. I am sorry to inform you that unfortunately the wheels are on backorder for approximately 60 days and we are not able to ship them out for you at the moment. I took the liberty of looking into wheels that we do have available in stock and ready to ship out for you if you would like to make changes on your order. Below are a few options I have picked out for you so please take a look and let me know if you would like to change the order or if you have another wheel you had in mind, please let me know and I will double check stock before we make any changes.
Option 1: https://www.carid.com/strada-wheels/sega-stealth-black*******895.html
It also looks like the option I provided to you is the only set left available to be shipped out to you as the others in the size you're looking for are out of stock.
If you are willing to wait for the wheels are that on backorder, I would like to offer you a $50 gift certificate towards your next purchase due to the inconveniences
Sincerely,
CARiD
Kevin Nguyen
Wheels & Tires
Customer Experience Center
Phone: *******350 x8043
Email: *******@carid.com
Reply Reply All Forward
I ordered lambo hinges for my Honda CRZ. I had to pay duty, taxes etc on the hinges and 2 hours for a mechanic to take my doors off to finally realize that CARID sent the wrong hinges.
Then I had to return the hinges and wait for a credit. Once the 3rd party manufacturer confirmed a credit then a 2nd set of lambo hinges were sent for my BMW Z4 roadster. The manager guaranteed that these hinges would fit my vehicle. He took the time to call the manufacturer to confirm as he said he didn't want there to be any further problems.
The 2nd set of lambo hinges arrived and of course CARiD wouldn't fit my roadster. Jose Zambrana, a customer service agent at CARID said that I purchased universal hinges and they aren't responsible.
I have tried many times to contact management at CARID. I spoke with ** in customer service and months ago he offered me tire rims at cost for compensation for the 1st screw up but once I chose a set I found out that the shipping would cost me too much as the rims were coming from USA to Canada.
I'm out over $700 in mechanic fees, taxes and shipping charges.
I did get a call months ago from a manager and left several messages. Today I spoke with ** and he said there was nothing he could do. He couldn't issue me a credit to compensate me for my losses.
I spoke again to ** today and he said it's been over a year and there's absolutely nothing he can do. I explalined that I've left numerous messages over months and yes it's true it has been over a year and that I was hoping to get this rectified today. I asked to speak to his superior and he said there was nobody else in the company that I could speak to. The CEO wasn't available as he is responsible for other areas of the company.
I will be contacting the Better Business Bureau on Monday of next week to lodge a formal complaint. I plan on going public and this is the 1st of many review that I will be writing. I will not let this go until I get full compensation.
I am so upset with his lack of caring and customer service. I own a business and if I had staff that treated our clients like that, they would be fired.
I can see that everybody is rating CARID.com with a 1 rating. Too bad there isn't a lower rating as 1 is like another poster wrote "too generous".
I waited months for hinges and was excited to have lambo hinges installed twice. I'm out $700 and I want compensation.
I will be posting on this site again with the details for you all to make your own complaint to the Better Business Bureau and other consumer reporting agencies for CARID.com. With so many complaints to the Better Business Bureau perhaps CARID will compensate it's clients finally.
I urge you to complain to the BBB. Perhaps there's a news show in the USA like W5 in Canada that can expose their fraudulent activities.
Don't let CARID get away with ripping you off. I know I won't!
Stand up for your rights and fight for your losses with CARID.
I will post details for you to lodge your complaints to the BBB shortly.
**[personal details redacted]
On the script I wasn't given a chance to respond after the last statement.
(03:15:00 PM) (System) said: Hello, Chris! We are online & ready to answer your questions! Due to the current Novel Coronavirus (COVID-19), there may be longer than normal lead times. We are working closely with all our partners to deliver your orders as fast as possible. Stay Safe! And please wait while we connect you to one of our Product Specialists.
(03:15:00 PM) (System) said: Thank you for waiting. You are now chatting with Franca.
(03:15:00 PM) (Franca DeVito) said: Welcome, Chris! How may I assist you today?
(03:16:00 PM) (Chris) said: I was just curious how long after a cancellation request does it take for the order to be canceled?
(03:18:00 PM) (Franca DeVito) said: As far as I can see, we have already requested the cancellation for your order yesterday. The standard cancellation timeframe is 3-5 business days.
(03:18:00 PM) (Franca DeVito) said: Please allow 2-4 business days to cancel the order and issue a $748.11 refund.
(03:18:00 PM) (Franca DeVito) said: As soon as the refund goes through, you will get an email with the transaction ID. Usually, the funds are reflected on the account within 3- 5 business days after the refund date.
(03:18:00 PM) (Franca DeVito) said: We cannot guarantee this request will be completed as sometimes products are shipped faster than
Expected. Still, I will do everything possible to speed up this process.
(03:20:00 PM) (Chris) said: I understand that, but in this case you guys called me to see if I wanted to cancel my order since it was back ordered so I'm having a hard time understanding why it wasn't an immediate cancellation since your company called me.
(03:20:00 PM) (Franca DeVito) said: I am sorry for any inconvenience this has caused.
(03:21:00 PM) (Franca DeVito) said: The items are on backorder.
(03:21:00 PM) (Franca DeVito) said: We will do our best to speed up this process.
(03:22:00 PM) (Chris) said: So can you not issue the refund now since you asked if I wanted to cancel and get a refund? I don't see why I'm still waiting on the request.
(03:23:00 PM) (Franca DeVito) said: So you do not want to cancel order and will be waiting for your items?
(03:25:00 PM) (Franca DeVito) said: Are you with me?
(03:25:00 PM) (Chris) said: I DO want to cancel. I received a call yesterday from Sharon saying that the items I purchased are on back order until the end of April and to respond to the email she was sending if I no longer wanted the items due to the wait.
(03:26:00 PM) (Chris) said: I responded that I do not want the items but I don't see why this cancellation is not automatic since you guys reached out to me for cancellation
(03:27:00 PM) (Chris) said: If I had reached out I would understand but since your company reached out shouldn't the refund have already been sent? I understand the 3 to 5 business days to send the funds back to the card but I don't understand waiting on the cancellation
(03:30:00 PM) (Franca DeVito) said: We needed your approval for cancellation as in case if items are on backorder you also able to wait for items or to change items for any other item on our website.
(03:30:00 PM) (Franca DeVito) said: That is why we asked you how you would like to proceed: cancel for a refund, or any other option (wait or change items in the order)
(03:30:00 PM) (Franca DeVito) said:
I am sorry for any misunderstanding you may have experienced.
(03:30:00 PM) (Franca DeVito) said: We will do our best to refund you as soon as possible.
(03:31:00 PM) (Chris) said: And you have my approval for cancellation of the product so why is it still under a request and not processing the refund?
(03:32:00 PM) (Franca DeVito) said: It is how this procedure goes through. We requested the cancellation and in 3-5 business days the order become canceled and a refund issued.
(03:33:00 PM) (Chris) said: Who are you requesting the cancellation from?
(03:34:00 PM) (Franca DeVito) said: We requested the cancellation from the manufacturer.
(03:35:00 PM) (Franca DeVito) said: Our internal team will contact him to cancel your order
(03:35:00 PM) (Franca DeVito) said: Once it will be canceled, the refund will be issued.
(03:35:00 PM) (Franca DeVito) said: Is there anything else I can help you with?
(03:37:00 PM) (Chris) said: Why are you requesting it from them when you already asked me if I wanted to cancel. Should you ask a customer if they would like to cancel if your not sure if you will be able to cancel it with the manufacturer? And if you are sure you can cancel it with them, why am I waiting for a refund?
(03:40:00 PM) (Franca DeVito) said: We are a drop-shipping company. So once you confirmed that you want to cancel an order, we are contacting the manufacture, the third-party to do it for you.
As I have already informed you, this is the cancellation procedure. We requested the cancellation from the manufacturer and in 3-5 business days the order become canceled and a refund issued.
(03:41:00 PM) (Franca DeVito) said: We are truly working on your refund.
(03:42:00 PM) (Franca DeVito) said: Is there anything else I can help you with?
(03:42:00 PM) (Chris) said: But why is the customer waiting? It seems like if a business knows the cancellation with the manufacturer is going to go through then the customer should receive the refund and the company work with the manufacturer
(03:43:00 PM) (Chris) said: Not make the customer wait for you to hear back. Seems like a poor business plan
(03:46:00 PM) (Chris) said: Again, if I would have reached out for the cancellation I would understand this approach, but not when you guys reached out to me.
(03:47:00 PM) (Franca DeVito) said: Chris, I have provided you with all the information available at this time and unable to provide you with a different answer.
We are currently working on this issue and in 2-4 business days the order will be canceled and a refund will be issued, you will receive an email about it.
(03:47:00 PM) (Franca DeVito) said:
This chat session will be closed now. Should you need any further information, please do not hesitate to contact us via LIVE CHAT 24/7 or call toll free at *******274!
(03:47:00 PM) (System) said: Chat session ended
What is written above was my original review... now for the rest of the story...
After two months of arguing, eighteen email exchanges, two different bumper sent to me (still the same cheap junky bumper) and finally an order to field destroy the last one they sent, plus having to write a whole bunch of very negative reviews on various internet sites, I finally received my refund from CARid.com. Even though they finally made good on this purchase, I would still steer clear of them... when it comes to customer satisfaction, they just don't get it.
I called CARid, they told me that the part hasn't being shipped yet. Then I ask, "so when will I be receiving the part, I was told by the costumer service representative that they didn't know because when they got the part back they ship that part to another costumer who also need it a cylinder head, and they told me that it would take maybe another 3 weeks to have the part available... So very upset, Im not playing games, I have a business to run, a costumer to take care of (who is paying a rental car while he waits for me to have his car ready) who know thinks Im playing games. At this pointed I demanded to talked to a manager and I was told the manager was not available but he would return my phone call in few minutes. (they never called back). So I called back later and talked to a different representative and I was told that the part i order had a malfunction so they need to replace it. The second representative told me a complete different reason why they didtn ship to me the part. SO WHO IS LYING AND WHO TELLING ME THE THRUTH?. I RUN A BUSINESS, THEY DO TOO. TIME FRAMES ARE VERY SENSITIVE. NOW I HAVE A MAD COSTUMER WHO IS BEING PAYING A RENTAL FOR MORE THAN TWO WEEK AND THINKS IM LYING. I canceled the order 5/15/2015 and today is 5/19/2015, I called to see why they havent refound my account, and they dont know why. IM VERY UPSET AND DISAPPOINTED.
So I very upset drove to Autozone down the street and they were able to get me the cylinder head I needed with a 3 day delivery warranty. For the same price.
Horrible experience,
I got into a minor car "accident" with the neighborhood tree and I needed a replacement hood and and a new "engine grill- you know the plastic in front of the car with the brand on it"
So I spend about 300$ for the two items (1 hood 180$+ 80$ shipping and 1 engine grill 30$+tax). Fair enough, when you buy the product, it comes with a warning to check the product to make sure there are no deficiencies. After carefully watching the video and checking boxes, I figured, this company would check their items before sending them out as quality insurance. But guess what? It's too much asked. CarID doesn't even get the item in their Store/warehouse. CARiD or whom ever they get their products from "send" or "not send" items out blindly. Alright that's just company policy I guess...
I then get information about this freight shipping company's procedure. "This item will be delivered to the address on file(Local Garage) in the afternoon, please be there to sign and inspect item". Ok great. I work until 2pm. At approximately 1:01pm, I get a voicemail@ work from the freight company that they hired (3rd party) informing me that he (driver) will deliver the item (1-hood) at around 1:31pm. Ok so I get out of work as fast I can while calling the garage, no answer, so I drive there as fast as I can, when I get there, the item has already being signed by a mechanic and he didn't inspect the item. After everything said and done, the replacement hood I ordered via CarID is DEFECTIVE, the screw holes are bent and it cannot be installed.
So I decide to call this company (CARID) to inquire, talked with a representative that refuse to get me someone with more knowledge, I asked for any manager available, he told me there ain't any. Ok good job CARID. You have basic knowledge workers working without supervision on your support line... good job.
The representative repeatedly tell me what the company policies were and telling me that CARID IS NEVER RESPONSIBLE for items that "their" customers buy on the CARID website, because you know, it's just easier to pass the bucket when something goes wrong.
So you could've let with that information on your website in BOLD I would've never bought from you. This whole situation was only with the Car hood replacement I ordered; but please remember, I also ordered a "engine grill". And guess what this representative told me over the phone? "I see that you bought this other item on our website, the "engine grill" and you paid 30$+ tax and oh, by the way, this order or item is NON EXISTENT, I like I have no record of this order, although we took your money, I'll look into where this item is."
This "recorded" phone call was on February 2nd 2021. Today is the 20th of February 2021.
CARID?
Sincerely
A. M
A one time and only time customer.
1) Wrong part ordered by salesperson over the phone
2) 8 hour processing time on order correction
3) Wrong shipping applied x2
4) Lack of communication between sales/support and warehouse
5) Lied about shipping date x4
UPDATE 06/14: Still no update on shipping, apparently "UPS hasn't been able to pick up my orders". Received return slips for the first order today that also expire today (Yeah... don't have it still), refund for shipping on the second after talking to 3 new people. Sales seems to be more helpful than service/support with order issues (try extension 81). No callbacks from supervisors/no way to get through to any still.
ORIGINAL 06/11: I called and ordered car seat covers over the phone on 06/09 with the promise of faster shipping (06/11). The sales rep (Andre) ordered the wrong color and we were able to catch and address it over the phone.
It took 9 hours for the color correction to be processed. I called about this and the rep said they couldn't just cancel the order, apply store credit and reorder. 3 hours later - it's exactly what they did.
The next day I never received a shipment confirmation. I chatted with Noelle from CarID and to make up for the delay in shipping they decided to expedite it overnight. I found out today this never went through however, and the item was "shipped" via ground still, with an estimated delivery date 3 days later than originally offered (Can't see it in UPS tracking though - I'll get to that).
CarID is unable to contact the warehouse and update the shipping, so I called to cancel and have it reordered and expedited overnight (Through Alex). If it doesn't come tomorrow I'll be pretty frustrated by the blatant dishonesty from this company. I spent over 2 hours today on hold trying to talk to reps and get this sorted out, only to be offered a $15 credit as an apology for the delay, and having no ability to cancel my original order over the phone despite it still being at the company's warehouse. I was also on hold waiting for confirmation that it would be shipped today when the call dropped, and it took me an hour to get back through to the original rep to find out if it would get shipped or not.
No supervisor available to talk, no ability to check if the item is still at the warehouse, no way to confirm delivery date. No surprise though that there was no problem with the transaction...
As it stands both orders (original and new) say "Check back tomorrow for an updated delivery date" on the UPS website, as the only update to the "Shipped" item is the label CarID created. I'm also awaiting a callback from a manager to get this sorted out (Expected to take 24-48 hours... who knows at this point).
Buyer beware... I'm one of those people who never writes reviews and gives companies the benefit of the doubt. All these bad reviews below should be taken into account when purchasing... somethings not right with this company.