CarParts

I tried to handle this on the phone and was just hung up by a supervisor there after she repeatedly interrupted me, I never used one swear word either. I found the site and told my Niece about it so she ordered a catalytic converter kit for her 2004 VW Passat V6 2.8L car. The converters were welded to the pipe which is nice and came with 2 o2 sensors. We also got a smaller box which I thought was strange as it also included 2 o2 sensors. I figured it might be a mistake and used the 2 that came with the converters only to realize CarParts were for the same side of the car, neither had a notch on the connector. I opened the small box and it had one cable with a notch on the connector but was only about 2 feet long which is way too short. They then reached out and the company said their system doesn't allow an even exchange and refunded 40 dollars for us to buy the new o2 sensor and that one was the wrong one as well. I decided to talk to them to see if we can get the right one and they can ensure it and the guy I spoke to said they didn't have the same brand as the kit one in stock and they had another one which was 70 dollars some change and after tax and shipping would cost 90 dollars. I explained that we are dealing with a bad original order and he would only shave off 10 dollars, I would still be paying double what they refunded me for. I tried talking to a supervisor and she kept interrupting me saying because it's another brand it's a different price. I explained that this has been over a month and it's only another brand because you don't have the same brand in stock and the order has been messed up twice. I can go to AutoZone or O'Riley's and get it for 10 bucks more and have it today. I asked her that there should be some compensation because it's not my fault the order was messed up twice and that they are out of stock of the same brand and she hung up on me. I will be ordering it from one of the two aforementioned businesses since not only are they going to charge me double but also were very rude to me. Prior to supervisor I was on hold for about 20-25 minutes and there was no communication between the parts specialists and his supervisor as I had to repeat everything including prior order numbers. In the future I will avoid this site unless necessary until they fix their customer service issues and quality control issues. KIT is KIT1-082316-16-A

The wing mirrors on my Ford fusion have everything, self dinning, blind spot warning system, heated and the puddle light. I wasn't paying Ford almost $400 or the part store giants almost $300 for one complete unit. I found one on carparts.com with all the options, it has a warranty and a low price guarantee which means looking other places wasn't required. It was a great price, I placed the order and received an email that CarParts got the order, I got another email saying my card was approved and another one saying it was sent and would be here Friday. It came on Friday with everything in the box the website said would be in it. It was exactly what I wanted and what they said they shipped. And arrived the day they said it would arrive. I couldn't be more happier. For any car parts I may need in the future carparts.com will be the first place I look

Placed an order on a Saturday 2:30pm, ended up not needing the part. Spoke with customer service by 6 pm Saturday evening was told the order has not been processed yet and that it could be canceled. I have spoken to 3 customer service representatives, and CarParts all are trained to tell customers thing that they will take care of, the first representative said they put in a request to cancel the order, that didn't happen. The second said he would message the shipping department and stop them from sending it, they shipped the order I canceled two day prior anyway. The last representative assured me I would get a full refund for their mistake. I received an email the next day. I'm being refunded the cost of the part, and not the shipping. I cannot in good faith recommend a company who's practices are to lie to customers to get them off the phone faster. End result, they refunded the cost of part and tax only, and not the shipping charges.

If you place 1 order of 3 parts expect 3 packages 3 different dates. Then I got sent a garbage a1 cardone reman maf 131$ and after playing 50 questions with the customer service rep who talks like he actually knows $#*! when he obviously is clueless CarParts tell me no problem send it back. We will email a shipping label. 3 days later, label gets emailed. It's been 2 weeks since I shipped it out and today when I call to check status the part has been there 3 days and there now " working on the return" like it's a huge operation. Well I work for an autoparts company and returns are very simple and quick. Credit returns take 12 hrs to 3 days. There telling me the credit transfer will take 7. There customer service reps talk like mindless robots right from the script word for word. Will not recommend them to anyone, will spend the extra money on local parts.

I purchased my 1st products from the web site and i picked 2 day shipping and agreed to pay the extra shipping. This would have guaranteed my part to arrive no later than 5/9/18. However I checked my email today to find out It will not be arriving until 5/4/18. And the confirmation email I was sent after the order does not show my 2 day shipping fee. Long story short when I called today the rep argued with me on what I know i Paid for and What I know I selected online Sunday night. I asked her to cancel my order I can not wait until Next week, she told me it was already shipped. I asked her a second time for a refund and to cancel she said it it on the distributor warehouse and out of her hands. I will have to wait until I get the items next week then call her back about a refund. She needs to get her story straight, Don't lie to me. I know what I choose your company changes my order for what ever reason. Now the customer ME has to deal with it.

Before I ordered a radiator for my Jeep Liberty on 10/21, I called and spoke with a representative and was assured that it would be shipped that day and would arrive before Saturday, 10/24 if ordered that morning. He told me that it would ship from Virginia which would make it a 2 day delivery by ground. I ordered it right away and the payment was processed.

The FedEx tracking number stated that the part wasn't shipped until 10/27 and arrived over a week from when I ordered it.

I called "customer service" and was treated very poorly. At first, the agent was not willing to get a manager for me. After at least 5 minutes oh me insisting on speaking to a manager, she said that there was none available and she could get a supervisor (who sounded a lot like her).

I was told by the "supervisor" that the package was given to FedEx on the 22nd (the day after my order was placed). I was lied to again, FedEx didn't get it until 10/27.

I was told that a manager was not going to call me back, that I would have to keep calling to maybe reach one.

I ordered a brake drum kit for my Jeep Cherokee in April, I received my package in May. I understand that the COVID has things messed up however, when I opened the package I discovered that one brake drum was missing. I contacted them and spent a month trying to get my missing brake drum that I paid for. I was first told that the missing drum was going to be shipped and I would have tracking number in 48 hrs. A week went by and I contacted them again. I was told I couldn't return anything and CarParts didn't have anymore in stock and I would get a refund. I got $18 credited back to my card, wth? Also they still have the same kit " in stock " on their page. Stay away from them. I ordered brake drums from another place and got the, in 48 hrs. Now I have an extra drum that is useless. Again I say Stay Away they have no concept of what customer service is.

I was a first time customer at this company. I spent 20 minutes on the phone with customer service ordering my parts. I was told that my parts would be shipped the next day and I would receive them within 2 days or by the end of the week. It was crucial for me because my car is not safe to drive and it is the only vehicle that I own at this time. The next day I received my confirmation that CarParts received my order. Now this is where it gets good, it showed one part out of 8 shipped with a tracking number. Throughout the day I got seven tracking numbers for eight parts all arriving on different days. I was hot and still am. I contacted customer service and told them to cancel my order and I wanted a refund they tried to tell me it was my fault because I didn't read the small print.! When they realize that I had talk to customer service and not just done it online so they realize their mistake they didn't offer me anything. Now they are trying to tell me that I have to wait for the parts, send them back and then I can have a refund. Horrible customer service, horrible follow-through and a horrible way to treat a first-time customer that could have been a good customer for life. Pathetic.

This was, by far, the WORST online shopping experience I've ever had!

I was sold a part CarParts didn't have in stock, yet they charged me. I had no clue, until it didn't show up. Then I was argued with, placed on hold, transferred for a minimum of an hour each of the calls... I believe the count is at 5 now! I'm on hold with them now... 30 minutes and counting and I STILL haven't talked to a warm body!

They also sold me the wrong part. As soon as I saw the email, I called in. They told me the order was canceled and ordered the correct parts. The next day I see a charge on my card, then an email, with the shipping info. I called in AGAIN and was told it had already been processed and shipped before I canceled, which was impossible! They are SCAMMERS!

I have four boxes I was told the RMA's would be sent via email... they sent ONE RMA, TWICE, but nothing was sent for the other 3 boxes!

I received an email on 10/7 stating 'your order is on the way! Estimated delivery date Thurs Sep 30'.

How that's even possible?

The part they were going to replace, they couldn't tell me if it was in stock, when it would be shipped OR when it would be delivered. I told the gal I give up and I couldn't do this anymore & I wanted to return everything. She stated she would send me all the RMA's... nothing ever showed up!

Rosalie from customer care service was great, I had a small problem with my order #54442901 header panel with grill it was missing the grill clip and stud nuts for the emblem (not a huge deal) but I wrote a review on my pros and cons about the product and within a couple hours of posting it Rosalie had gotten a hold of me trying to figure out how to make it right. CarParts couldn't send the parts that were supposed to come with the product in the first place but I was offered a code for so much off my next order. ( I have no problem with that). This is the first time I've ever used carparts.com and for them to reach out like that and that fast to try and make it right is an A++ online business in my book. So in my honest opinion if they are willing to do whatever it takes to try and make things right will definitely get my business again.

So in closing this thing out, Rosalie if you read this, I appreciate you going above and beyond to make my experience a good one…. And for replying as fast as you did…THANK YOU….

I ordered a fuel pump a few weeks ago. The pump arrived with the fuel sensor unattached. I emailed customer service and asked for some instructions on how to finish assembling the pump. What I got was a link to a generic installation of a fuel pump in a car. I then sent back a reply explaining what I really wanted. No reply. I then tried the chat line. After 30 minutes of frustration I did get Bry to agree to at least send me a picture to my email of what the thing looked like assembled. That never happened. I called customer assistance the next day. Again absolutely no clue from the girl on what I wanted after another 30 minutes. She finally sensed my frustration and I was disconnected. I finally put the thing together and installed it in my car. Well the fuel sensor did not work. When I removed it I found a small piece broken off of the sensor. Well it just so happened that it was the stop for the lower limit on the sensor arm. I sent a 1* rated review with all of my frustration added in. Within 10 minutes I was contacted by Philip the customer advocate. Very shortly I was given a full refund on my purchase price. And I was told to trash the obviously junk pump. So thanks to Philip I am now giving a 3* review.

Reviews on here seem to be grouped into either really bad or really great with next to nothing in the middle. Something seems off about that. In any case I ordered a part yesterday and called to cancel the order today. First time ever ordering a parts from this place. I was already aware that it may end up shipping anyway but hoping it will cancel and I don't have the hassle of having to send it back.

In any case, the customer service agent was friendly, took my information and submitted my cancellation request. She also explained to me what I already knew about there being a "small window of time" to cancel an order.

As I said, she was very friendly but I was also friendly so I have to wonder if those complaining about poor customer service and rude behavior were themselves being overly rude. I give them a 4 because the agent was kind and helpful. If CarParts had a better cancellation policy, I'd give them a five.

I would have rated carparts.com with NEGATIVE 10 stars, if allowed.

I ordered a break line assembly kit for a 2004 Jeep Grand Cherokee and was reassured by the website that the parts were "guaranteed to fit," but I received the incorrect parts. When I contacted customer service, I was told the kit I received was for a Jeep Sierra. I was told to expect an email with a "return shipping label" within 24 hours. An email was never received. I waited 48 hours before contacting customer service again. Again, I did NOT receive a return shipping label, but did receive "instructions" to use "any carrier" to ship the parts back. This means I will have to pay out of pocket to return parts I never ordered. - Will come back to update IF/WHEN I do receive full reimbursement.

DO NOT use carparts.com! Save yourself the time, money and hassle! Shop elsewhere!

I ordered a part and paid with a credit card. Double checked shipping and billing addresses, as I always do.
A couple of hours later, got an email notification the payment for the part had been authorized, but the shipping address on the email was to another state. Immediately sent them email and called Customer Serviced directly. Two days later, got notification the part had shipped, but still to the other state. Have traded a half-dozen or emails with them, but CarParts took the position the address I gave them for my billing address was the one they used to FedEx it to me. That's impossible, because my credit card company won't authorize payment for a wrong billing address (I checked with my credit card fraud department, who
Verified this). So now the part is headed to another state. What I've been able to gather from the hundreds
Of other customers who filed complaints with the BBB, CarParts does this quite frequently then charges a
69% "restocking" fee to send you the right one. BTW, my part is out of stock/production at every other parts supplier, including the manufacturer, so I'm guessing CarParts doesn't even have my part, but would most
Likely substitute another part that isn't correct for my car and hit me with a couple of restocking fees. Avoid
This bunch like the plague. My bank said to call them back and cancel the payment when I finally decide what to do about this issue. I've decided.

I ordered a left and right chrome bumper replacement kit for my 2006 Audi A6 Quattro. These are the chrome strips that fit right above the fog light assembly. The trim pieces do not have the right curve when manufactured. The 3M adhesive is high quality but due to the poor manufacturing of the trim to match the bumper the adhesive could not hold the chrome trim pieces in place. CarParts cannot stay attached to the bumper due to the poor design as it does no match the curve of the bumper. I ordered Evan Fisher brand replacements and they work perfectly. Cost more but worth the extra expense. Not bad mouthing CarPart.com but be aware that these are not going to work for this application. The part numbers are: A016101 and A016102. I have photos of the products together to show the difference if anyone is interested.

I bought this part because the fan in my car went bad, so when I had the mechanic fix it and replace the fan with the new fan I received from car parts.com the problems really began. First the fan didn't work at all. We finally figured out that the port was bad or defective because we replaced it with the port from the old fan and it worked fine. I was a little irritated as was the mechanic for having to go through that extra work when I paid $200 for this fan. I went to review the product and tell them I was displeased and CarParts refunded me $20 for the port being bad. The whole fan is now on sale for 150 by the way on their website. But that's not the only problem the fan wobbles because the blades itself is loose and I'm going on vacation next week so I don't have time for this. They've agreed to send me a full refund but that would mean that I have to get my mechanic to remove this fan a. K. a. Pull the radiator hose again and replace it with a new one and they only refund my money once I send this fan so I can't drive my car for and who knows how long so I guess I have a defective part now that cost me $200 minus Minus their little $20 credit don't waste your time go to a company thatll give you the right part that works properly the first time

Recently I placed an order with Carparts.com for a passenger rear taillight for a 1999 Ford F-150. I had every confidence that CarParts would prevail once again. Why you ask? I have used their service several times before with ZERO problems. The part arrived via Fedex in two days. They did state it would be three days. I elected not to pay extra for two day service. So I went standard three day delivery. The part itself was a perfect fit with no blemishes or broken pieces. I really can't say anything about their customer service department because all of my orders arrived in perfect condition and arrived at my home either before or on the day they stated it would come. Also, the part was packaged securely. I will continue to use their service. I will and have recommended this company to the highest accolades. They once again receive an A+. Keep up the outstanding service you continually provide Carparts.com.

Bought a dash cover (RD40110001) for my son's Dodge truck. After receiving cover I realized it has no grill covers, just holes where grill covers should be. Contacted Carparts.com and asked if CarParts sell covers for holes. No response received, so I asked for RMA to return. Total cost of part with shipping was $153.58. It cost me $83.41 to return the unit. I asked Carparts if they would help me with a discount shipping return supplier, but again no response. So I shipped it as they described. UPS returned it and they received it on 5/21/20 and I have the information per the tracking number. Now when you get the RMA number they say the refund will be within 2-3 days after receipt. Also now they say the refund will only be for $115.17 and not $153.58. I have made several requests with PayPal and Carparts and not sure if this pandemic is to blame but not getting any answers on my phone calls. Calling at 4:30 PM central time which is 2:30 PM Pacific time and they say open till 6 PM on Fridays, but when you call it says to call back during normal hours and this is within the normal hours. What the hell?

I ordered a catylitic converter for my Dodge Ram. I ordered it on Monday and when finishing the order it said delivery would be Thursday which I need it fast so I purchased it. Upon purchase it then said the delivery would be Wednesday which was even better if it was even possible. Well Monday night I got tracking number and it said it was shipped and was being delivered on Wednesday. Tuesday the tracking number said a label was made and shipping company was awaiting package to be dropped off. Wednesday it said label was created as the day before. I contacted customer service and was told it was shipped and just give courier time to update. Thursday no change in tracking info so again contacted customer service and of course give courier time to update but assured it was in the couriers hands. Dismissed any concerns that tracking info has not changed in three days. Now Friday comes and still no change. Courier still waiting for package to be given to them. Still told by customer service to give time. It is now Saturday and no change by tracking info or courier. Customer service wants to do an investigation to see where it's at. Why wasn't my concerns addressed four days ago when I notified them that it has never changed. Still no part that I have paid for and no information as to where part is or when to expect it. So far not a good experience. I will post the result of this when I know more

We recently purchased a window regulator for our 1998 Durango. The part we received, is in fact listed for our vehicle on CarParts.com and the part manufacturer website. However, the wiring was at least ten inches shorter, and did not reach the wiring harness on the door. Other than the wire being short and polarity reversed, the construction of the part was far superior to the one currently in the door (Installed two years ago by the dealer). We needed the car for an upcoming trip and could not wait for an exchange, so we cut off the wires and spliced the old, longer wire connections to complete the install. Ok sounds terrible so far right. Here's the surprise.
After posting our experience with the part on the CarParts website, their customer service provided a surprising and quite satisfactory response. (We never contacted the customer service department. CarParts reached out to us).
We do not blame CarParts.com for the manufacturer's error on the part and will not hesitate to buy from them again. As the overall part design seems superior, we may even buy from the same manufacturer with the knowledge a bit of customizing may be required, once again NOT the fault of CarParts.com.