Cover & All UK

To order my outdoor blinds was very simple on the website. However I ordered 2 No. Blinds and have received 1 No. So far. I have had to chase up the remainder of my order by phone, which is fine but it would've been nice to have received an indication that my order would be part shipped and to inform me of an ETA to complete the order. I am now having to wait 2 weeks to receive my other blind.

Although their customer service is not based in the UK , the customer service team were friendly enough, took a little time to find my order on screen to determine when my 2nd blind will arrive, unfortunately could not give me an exact date it will be shipped. So I suggested I will call back in 1 week if I have not received a shipment notification.
Again informing customers and keeping them updated would be beneficial to both parties I feel.

I ordered some cushion covers on the 4th May and am yet to receive a month later - with no communication regarding delays. I accept that Covid has an impact on such things but the lack of information is unsettling. I have no idea on the quality of the product and am not even sure whether I'll receive the order. Ups tracking has been somewhat confusing with differing messages each day - one day there's an expected delivery date, the next it's check back, then it's we don't know, start a claim to resolve. Complete and utter headwork.

The advisor seemed pleasant enough but couldn’t really give me any information.

I was quite nervous as I was spending quite a lot of money and hadn't bought a swatch to check material. I then worried about my measurements, but everything has been fantastic! I am so pleased with the end result! The material is great, the zips, chunky and very professional looking. Piping around the edge of my cushions also looked amazing.

I emailed due to delays in delivery. (That weren’t really delays) The communication was almost too good - as Cover & All UK had sent a number of emails with delivery dates, including updates when it was delayed. However my covers then did not arrive on the last date I had been given. I emailed, received a reply and then received my order a few days later.

Firstly the attentive service struck me as above and beyond expectation. The design team don't just take the measurement you provide Cover & All UK build it into a diagram for the customer to check. They also use their expertise to check it is actually sensible. In my case I'd missed an essential few inches which was spotted by the team and I was asked to check. They were right and I was wrong. This makes the chance of receiving a poorly fitting cover most unlikely.

The design team had alerted me to the discrepancy in my measurements and my dealings with any customer facing personnel was excellent.

Cover and All gave me great value, an excellent product and the design team made the whole process very easy. I highly recommend them.

Covers and All were very good keeping me up to date on my order until it was due to be shipped. Cover & All UK gave me a tracking number with the date and estimated time. This came and went. Now three days over expected delivery with no new date for delivery. I have been in a virtual conversation with them and they said leave it with them. Still waiting for for an update. Not impressed.

Only contacted via online chat. At the time appeared really professional but after three days I have not had any reply from them or been copied into emails as they said they would do. I’m sure when the covers arrive I will be pleased but not impressed so far.

We had a custom bar built for our new outside space, which had electrics and two fridges built in under the workspace, then a step up type breakfast bar, so it was not a standard shape. We sent some photos / drawings - we asked for some mesh area to allow air flow for the fridges. The quoting process was easy with a couple of back and forth. The end result was a perfectly fitting cover, of really good quality and very quick turnaround and a great price. We were serious impressed and would recommend using this company

When I needed some help, I was able to connect via chat and also via phone. The team were very helpful and meet my needs.

So far an amazingly easy process. I thought I was going to have to try to make a cover myself so was very pleased to find a company who custom make. Hope I will be as pleased when it arrives and it is easy to put on & take off, and the dog can't tear it!
Cover has arrived and it's brilliant! It fits perfectly & does exactly what I wanted of it. My only little grumble is that it arrived about 10 days after the date Cover & All UK had given for delivery. When I enquired I discovered was being made in India. Delay was very understandable as they were experiencing awful problem with Covid.

I was able to live chat to them when the delivery didn't arrive on the day they had said. They also helped with the tracking and gave me a definite date & rough time for the delivery.

I needed covers to fit particularly for our outdoor swimming pool heater which had a vertical flue from the body of the heater. This required a purpose made cover to fit the unit well without hassle and which would be secure in windy stormy conditions. This cover does the job, it was made to my measurements against supplied drawings and a picture of the heater. Cover & All UK took care with getting it right and the end result was better than I had hoped, as it fits perfectly. THe cover material is good quality and should last many years. Well done Cover & All UK good job.
Those ordering should not be put off by the company doing the design and getting it made in India and thus shipped from India. It does take a little longer but the wait is worth it.

I needed to replace our outdoor furniture cushions and decided to place an order with Cover & All. The ordering was very straightforward. There was a slight delay with our order but the customer service person I spoke to said that the order was delayed because the first batch of covers hadn't passed their quality control checks and Cover & All UK were being remade. The delay was only short and the quality of the cushion covers was excellent. They fit perfectly. Fully lined, quality zips and piping. Clearly made to last. Very happy.

The customer service representative was efficient and honest. There was a slight delay with the order but they were on their way. The reason for the delay was because the first batch hadn't passed the QC checks and I don't think you can fault that – clearly they have good standards.

I was looking for some covers for our pallet furniture (2 chairs and 1 table) howevet I couldn't find any anywhere other than I'll fitting generic covers which would no doubt rip and tear and wouldn't t look the part so I found cover & all. Yes you can buy cheaper covers elsewhere however I guarantee Cover & All UK will not fit like these. The process was very easy, send in the measurements, receive confirmation with a plan of your item, give the go ahead and that's it. I received the covers within a few weeks and they are a perfect fit and seem to be very durable material so I expect these to last a long time. Definitely recommend.

Contacted via the chat function. Agent was helpful.

After a brief online search to buy a cover for our new fountain, we accepted we would need to have one made to measure.
The website is easy to navigate.
Once your request is sent with measurements, material choice, colour choice and photo of item to be covered, the company will add 1 to 2 cm to the dimensions so the cover will fit properly.
A few days later you will be sent an image of your request, with measurements, to ensure your order has been received correctly.
A date will be notified to you when your item will be delivered. Ours arrived earlier than expected.
We agreed that the material is of excellent quality, well made and fits perfectly.

So far the experience has been excellent, I'm looking forward to that continuing. If I had one criticism it would be that the 20% off promotion is misleading - it clearly states that you will get 20% off your first order (with no reference to any restrictions). However it is only when you have input all your order details and have applied the code that you are informed the maximum discount is actually £50. I was very frustrated at this as 20% off the total value of my order far exceeded the £50 discount I have received. You may want to consider how this promotion is communicated as strictly speaking I think it breaches some UK business laws associated with "Invitation to treat".

The process of ordering online is very straightforward, detailed instructions for taking measurements and good information about the products
I had called for further advice but resolved my problem on the website. The day day I received a call to check if I needed further assistance, pro active customer service is very much appreciated.
Cover & All, emailed drawings for the measurements etc. to be confirmed.
Overall I was very satisfied with the whole process especially as I am a complete novice with even a tape measure.

When I called customer service, someone called back to enquire if I needed further assistance.

Before placing an order for outside cushion covers, i had a few on line chats with the company website chat line. Cover & All UK were very helpful, so i placed my order. When they arrived i was extremely happy with the quality of the material and how they were made,. Unfortunately i thought i had ordered 16 and i only ordered 8 so i have had to place another order. Even though it has cost me much more money than i thought, i have been very happy with the service and the quality. I would have liked a few shades lighter but they didn't make them lighter. Still i am happy with them
Highly recommend covers and All.

very good and helpful. A very nice friendly email was sent to me

The item purchased is very good but unfortunately I could not purchase it until I found the curtain hooks to fit the runners inside of my gazebo. When I asked if these were supplier was told Cover & All UK would not be a simple check on the Internet found them and they were delivered prior to the delivery of this product.

It seems rather strange to me that knowing that such a product needs the hooks, to hang the curtains that you would not at least have some form of facility available or information where they could be purchased.

This has been mentioned before any relates to the hooks for hanging the curtains themselves which you should supply you could have found where they can be supplied and directed me to that supplier. Alternatively you could of course have had your own supply in from that supplier and sold them to me including your markup.

Found the website very easy to navigate and the prices extremely competitive.
Had a delay in receiving goods which was totally understandable, but don't think the chat agent handled my questions particularly well.
However, when product arrived it fitted perfectly. The material is good quality and the workmanship is of a high standard.
Would definite recommend.

The chat agent seemed evasive and uninterested. I had to push them with the same question over and over. I felt this was a shame and spoiled my otherwise good experience with the company. I totally understood the delay but agent seemed to give a very open ended solution.

I ordered 6 x 45cm square box foam cushion covers in charcoal to replace my white covers which had become very dirty. Cover & All UK arrived 2 weeks later and I am delighted with the quality. The fabric is much better quality than the originals and each one is fitted with a good quality zip taking in 3 sides which allows the cushion cover to be fitted. The previous covers only had the zip on one side and didn't enable the covers to be removed for cleaning. I had to call them to make an adjustment after first placing the order and the gentleman I spoke to was very helpful. I would thoroughly recommend this company but it would be essential to ensure you have measured your item very carefully.

Covers were easy to order and Cover & All UK come in a range of fabrics and colours to suit your needs.

The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.

Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.

Took quite a while to reply to my email and when they did they just said the order is in production with no explanation as to what was taking so long.

As we had just bought a new garden dining set I needed a heavy duty cover as all the previous ones lasted about 2 years and then were no longer waterproof. I choose the heavy duty Cover Max and looks to have been a good choice as it looks and feels heavy duty.

Good points:
-> Material is heavy duty which am hoping will give long term protection.
-> variety of materials (Light, medium and heavy weight) with corresponding cost tiers.
-> Speed of delivery - You can pay for speedier delivery but I opted for standard delivery and was quoted 14 days but it arrived much earlier and I was kept informed of the shipment throughout.
-> Price was not much more than equivalent covers that I searched for.

Points to improve on:
-> Most of the world has gone metric since a long time yet the website makes you enter measurements in inches. Nowadays a website should be able to convert from metric to imperial.
-> Leaving a review from the website should be a really easy process, yet the chat bot on the website is unhelpful. If you want to verify that this is a genuine review then by all means let me leave a review after logging into the website like Amazon do.

This is my second cover purchased, the first being for my BBQ and this one my Adirondack chair. I have neen very satisfied with both. Cover & All UK have been well made and a good fit. They allow a small amount extra on dimensions to allow for easier fitting. Don't allow any extra yourself. I did with my BBQ cover and it is slightly too long. I gave exact measurements for the chair and it fits perfectly.
They are made to measure so allow longer for delivery. This came about a week after the date given in my despatch email.
The web site provides 3 qualities of material and various option to tie down/secure.
Happy and would use again