Cravetv.ca

Signed up for Crave +HBO for my Mother to watch at home on the PS4. Only to find out once I signed up that Crave doesn't have an app for PS4. I canceled and I called crave and Cravetv.ca said absolutely no refunds. When I told them that they don't have a disclaimer on the sign up page that some devices might not be supported they then told me it's my job to check the FAQ and see if my device is supported. Disney, Netflix, Prime etc are all supported on PS4 so it isn't a far cry to go into it believing that Crave would support PS4. They do not offer enough information upfront when signing up that not all devices are supported and to check before hand. I never would have signed up for their service if that was disclosed on the sign up page. At no point during the sign up online does it prompt you to check out FAQs or compatible devices. They should have a lemon law in regards to this streaming service. If it's canceled and a refund requested in less time than an episode or if no shows are watched within 1 hours a refund should be allowed. In their TOS it says that no refunds shall be given for partial subscription periods. 5 minutes in should not count as a partial subscription period. I just paid 22.00 for a month for something my Mother can't even use now.

I would NEVER recommend this company to anyone! EVER!

I got a gift card; a pre-paid subscription to CRAVE TV. The website would not accept the code. When I spoke with Customer service, Nico, the troubleshooter assigned to the case, was not just useless but incredibly flippant and rude. In terms of his knowledge, despite having the email FROM CRAVE forwarded to him, he kept stating, "I have no way to confirm where this is from". The answer, Nico, is in the email's subject heading, email address, footnote, and logo: Crave TV. Then he told me it would take 5 business days to get back to me! This isn't a joke. I have the gift card #, the pin, and the confirmation email. He told me he didn't care that I had concerns and hung up on me when I asked to speak to a supervisor. My mom has the Corona virus and I wanted to get her something to watch while she's in isolation. These people couldn't care less. Once Cravetv.ca have your money, you are dirt. Do not use these people!

I signed up for Crave back in May of 2019 to watch the Game of Thrones. Cravetv.ca offered a 1 month free trial option at the time, if required I could extend it. However, there was a typo in the email address i provided and as such, received no confirmation of my subscription. Also, I couldn't access Crave and obviously couldn't avail of the services either. I assumed that there was some issue and I wasn't subscribed, since I didn't receive any intimation via phone or post (they have my phone number and address). I was charged for the services though. I called and tried to rectify the issue. After almost 45 minutes on call and a back and forth with the agent (Cristy), I was informed that I wouldn't receive a refund. She couldn't share her last name with me either. No managers or supervisors could get on call to talk to me about this. I tried to correct my email address and cancel subscription so as to not be charged for any more of their services. That too couldn't be done on the phone. They are to contact me in 24 hours confirming my email address and then 24-48 hours following that, I could cancel my subscription. In summation, I have been charged for a service that I was not provided and they have an incompetent system in place to protect themselves and keep charging unsuspecting customers. All my calls are recorded as well and I will be using it as evidence at the Better Business Bureau. Refrain from subscribing with this bogus company to avoid a similar experience.

I've subscribed to Crave for a couple of years now, and did not have a problem until today.
I had decided that in order to save money, I'd pay the annual fee of $99. Crave boasts a 'cancel at any time' policy so I subscribed December 2019, so that was fine. According to how I read the contract at that time, I read it as if I cancelled in June, I would not be entitled to a refund for the 6 months I didn't use the service, and that was fine. THAT part is important to remember! Come September, I learned I contracted Covid-19. As a result, I knew I would have to leave my job. I cancelled Crave the beginning of October by going through the online service.
A couple of weeks later, I tested that Crave was cancelled by attempting to sign in via tv. I recieved a 'you will need to subscribe' screen, so I felt satisfied that it was cancelled.
Today, I went to grab food for us and found I had MUCH less in my account! CRAVE automatically 'renewed' my ANNUAL SUBSCRIPTION PACKAGE $290. +!
I looked at my Crave account, and it indeed showed I had renewed! I cancelled AGAIN online, and contacted customer service. I was told the agreement said 'no refunds'. I told her I had previously cancelled, and yet was renewed without agreement to which I was told I was "reminded Dec 15,2020 via email". I gave her the benefit of the doubt, and checked ALL of December, and nothing ever came from Crave! This 'agent' "Sherry", told me that if I couldnt log in to Crave, I should've contacted an agent! I thought I had forfeited the remainder of my subscription at a loss, so why would I have called? I WOULD have responded and questioned the reminder IF it had been received, but alas, it was not!
Long story shortened... I'm out my car insurance and food money, and I need a pro-bono lawyer.

Not only have I had so many issues with the app on both my tv and phone since the beginning, now when I'm in the middle of watching a show I am now receiving a prompt message that I have to pay an extra 100 dollars on top of the 100 I already wasted in order to continue to watching. That is absolutely ridiculous and unheard of. There is not a single streaming service that does this. There is no way I will pay another $100 out of my pocket to watch 2 more seasons. It was not worth $100 in the first place! It is glitchy, the app freezes a lot, and it always makes me log in every time I go to use (never have to do that with Netflix and Disney) and now I'm being told I have to pay an additional fee for something I'm in the middle of watching. So ridiculous! This is the worst streaming service ever. So overpriced, not to mention all the money grabs (ie getting hooked on a show that you only have to access to until the last 2 seasons which you have to pay an extra $100 for). Laughable.
I asked for my money back in full, wish me luck! I hear the customer service is just as trash as their streaming service.

Bell Canada sucks big floppy donkey $#*!, and their brain child, Crave TV is $#*!ing useless. I've had no problems with watching Crave on my phone, but, as soon as I cast it to my TV (65" Sony 4K) the $#*! app decides that at least once during the show, itll crash, and force me to restart. This isnt a once in a while problem, but, EVERY single $#*!ing time, regardless of the time of day, or program. My internet is through Cogeco, whose techies say it's not my connection that's the issue. This was confirmed when I streamed Netflix flawlessly, binge watching a season of Animal Kingdom. Crave is a waste of money, and all Bell Canada employees should be hung by their ball sacks and bologna patches from rusty hooks. $#*! you, Bell. Rot in mother$#*!ing hell. Cancelling subscription to Crave, and staying with Netflix. I urge all who read this to do the same. Show these $#*! gobblers Canadians will not tolerate a third rate streaming service because we are such nice folks, and dare not rock the boat. $#*! rocking the boat, I just sank that $#*!. Eat a $#*!, Bell Canada, and take your Crave TV with you.

Crave buffers every few minutes repeatedly. I can't even get through a movie. I looked up online to see if this was a widespread issue only to see that Craves own site answers this issue by suggesting that all streaming apps have this problem and that the problem most likely is with a devices internet connection.

Well, I have Netflix and Disney+ on my iPad, and I don't have this problem with either. So no, crave, the issue is YOU, not my device or internet. The worse part, Crave costs more than Netflix and is twice as expensive as Disney+. If your stupid app will ever let me get through the Snyder Cut of Justice League, I'm 100% cancelling my subscription. Either way I'm canceling unless Cravetv.ca grow some balls, admit they have the problem and work towards solving it.

Need more meaningful dramas and tv shows added more regularly. Also only have one season for shows such as Power that have had many seasons. What's the point of only buying one season of a 4 season show?

Now that Crave has added HBO current programming (for almost double the price of the original membership), Cravetv.ca are also holding HBO seasons back that aired years ago not just current season HBO. Eg Season 3-5 blocked unless you have the new HBO plus membership.

Small pet peeve - can't control program through remote (like you can with Netflix) when casting to your tv. Have to use the ap which is painful.

Lastly why do they keep raising prices... If you're not pricing in line with Netflix who is regularly adding more product and seasons, your future is bleak.

I tried to include my review & rating on crave tv when their ap prompted me to rate but they wouldn't accept it. (Likely bc of low star rating).

I subscribed only for HBO, however I quickly returned to torrenting since it was both faster and higher quality. I wish there was another option in Canada, as I want to support the shows.

Specifically, I get buffering issues at 720p (maximum available quality for streaming on computers) while on Netflix I can stream at 1080p or more with absolutely no buffering problems.

The site is slow and over-engineered. The Android app requires frequent force-quitting and is full of bugs. It always feels like a huge hassle to open up Crave TV, to the point where I often change my mind and opt to do something more productive instead.

Just now, I tried to watch The Wire, and it told me I couldn't watch it because of parental controls. I am the only person on the account, and have never touched the parental controls. After calling tech support, it turned out I had to log out and then log back in again. 30 minutes later, I'm here writing this review instead of watching The Wire.

Honestly, I never had any issues with Crave before the first episode of the last season of GOT. The ap worked fine, it showed my cravings. First 2 episodes I could not start live. I learned that I had to watch them after the live stream on my Samsung smart tv. Now in the last few days, I have had to sign out and back in every time I turn it on. Some times it just spins and spins so I give up. BUT! The strange thing is, the ap works fine on my Chromecast on my older Sharp tv. Works fine but the interface is different in that my cravings is missing. Tbh, the picture is better on the Sharp, too. I wish Cravetv.ca would fix it, have been a satisfied customer for the past year or so. Will likely cancel after I finish the Sopranos in 2 more episodes.

The shows and movies that are offered are great and not at all the issue, the issue is that I pay monthly for a service that is often unusable and glitchy. I went to the site to try to watch a specific episode of Seinfeld. Firstly, I could not search for the show so I had to weed through all the comedy TV shows until I saw Seinfeld. Not the end of the world, but inconvenient none the less. Then, when I finally found the show, I tried clicking into the 7th season (The whole reason I was on the site was because on my Rogers box, the episode "The Invitations" was missing for some reason), I physically could not go to season 7 because whenever I click another season, it sends me back to the main Crave TV home page.

The only way I was able to watch this episode was to download the app on my Iphone. I tried checking with other shows, and the same problem occurs, so basically, since it starts you on season one of a show always, there is no way to choose a specific episode to watch through the online site. How someone could program this site and not have tested the integral features to check if Cravetv.ca actually work is beyond me, especially when they have no problem taking our money regardless of it's functionality.

NEVER SEEN SUCH IGNORANCE FROM ANY COMPANY IN ALL MY LIFE. RUN RUN RUN AWAY FROM CRAVE AS FAR AS U CAN. READ WHAT THEIR CUSTOMERS SAY ABOUT THEM AND U WILL SEE AND NOW I AGREE WITH THE REVIEWS ABSOLUTELY. Cravetv.ca RE DESPERATE MONEYGRABBERS AND SLIMY THIEVES. I recently (what a goof for thinking anything had improved, it's really worse than before as with their desperation and with this experience) changed from shaw to Telus and that is when the nightmare started. Crave is one of the themes u can get w Telus. I phoned Telus to ask why I was not getting crave so I phoned them and they said to... go get sign up,... so I did. Unfortunately the rep gave me the wrong information and it was through Telus that I was supposed to sign up (an I already did but "sorry" is what they told me as I was already signed up but Telus messed up again and did not actually give me the service which led to lots of confusion. So I signed up on an old account I had w my email address,... then cancelled within 5 minutes after figuring it out. Now I get my bill for that one month charge. I phoned them twice and they ABSOLUTELY INSISTED,... I GOT THE SERVICE AND WAS NOT REFUNDABLE. I PHONED TWICE AND THE IGNORANCE OF THE PERSON I WAS TALKING TO (ACTUALLY 2 PEOPLE,... MARISSA EZ18717 PHILLIPINES WAS THE SECOND REP) WAS THE MOST IGNORANT AND INSISTED THEY WOULD NOT REFUND IN ANY WAY SHAPE OR FORM. I told her it was less than 10 minutes total FROM SIGN UP TO CANCELLATION and was a misunderstanding because I could not get any accurate information from Telus. STILL INSISTS,... NO REFUND! THESE PEOPLE ARE ROBOTS. FUNNY THING IS,... I SIGNED UP THROUGH TELUS FOR 2 YEARS. THANK GOD CRAVE IS ONE I CAN CANCEL AND I WILL ABSOLUTELY AS WITH THEIR MONEY GRAB, IGNORANTS, IGNORANT CUSTOMER SERVICE PEOPLE WHO ARE NO DOUBT TOLD TO... NEVER REFUND ANYTHING FOR ANY REASON,... IS MY THOUGHT AS LOOK AT THE REVIEWS ABOUT CRAVE. JUST TERRIBLE,. AND THEY DESERVE EVERY ONE STAR THEY GET. SO THIS IS HOW SMART THIS COMPANY IS AND HOW BAD THEY TREAT THEIR CUSTOMERS. THEY ABSOLUTELY INSIST ON NOT REFUNDING ME FOR THE MISUNDERSTANDING AND THAT THE $11. THEY SLEEZED FROM ME,... IS WORTH ME DISCONNECTING ON A 2 YEAR OF CRAVE. HOW'S THAT FOR BRAINS!

As painful as it was just to even set the app up and create an account (had to set it up from phone as it wouldn't allow us to register through the app on the tv) I didn't think it could get worse. Wrong! After setting it up on 3 TVs, we tried to set it up on a 4th and received an error message that too many units were trying to use the app which had a limit of 5... yes 5, but we had only used it on 3 units. Imagine paying for a service that you cannot access on any of your devices!

Now, it had been working and as I go to play a show it is now telling me that I need a different cable to view their shows (which I have been able to view previously - I will NOT be buying a new cable)

OH and the part is yet to come. I only downloaded the stupid app to watch game of thrones. I got through 6 seasons and then it tells me that I need to upgrade for more $$ of course to view the last two seasons. BYE CRAVE! What a joke.

Back to netflix I go, who has never let me down!

I am writing this review as a result of fraudulent contract renewals. I received a notification on my credit card of an annual subscription charge. I immediately went online to cancelled both my subscriptions, only to find out the annual fee charge was not going to cancelled until July 21 2021.

As per "Contracts Under Civil and Common Law":

Unlike other agreements, a contract is a legally binding promise; if one of the parties fails or refuses to fulfil its promise (for example, to pay the agreed price, to provide the rented space or to pay the employee's salary) without a valid reason recognized by law, the party suffering the consequence of this breach of promise may call upon the courts either to force the defaulting party to carry out its promise (specific performance) or to demand compensation in the form of damages.

Conditions

To be valid and therefore legally binding, five conditions must be met. First there must be the mutual consent of both parties. No one can be held to a promise involuntarily made. When consent is given by error, under physical or moral duress, or as a result of fraudulent practises, the contract may be declared null and void at the request of the aggrieved party. In certain types of contractual relationship, the law demands that the consent of the party be both free and informed. This is the case, for instance, with contracts involving medical treatment.

Consumer Protection and Good Faith

Increasingly, provincial and federal legislatures are acting to protect citizens against certain abusive commercial practices. Consumer protection law, in which rules and standards are imposed to suppress fraud, to avoid forced sales and to protect the consumer against dishonest practices, is an example of this type of action. The new provisions of the Québec Civil Code concerning performance in good faith (article 1375 QCC) and abusive, illegible or incomprehensible clauses (article 1379 QCC) go a long way to promote fairness in contractual relationship.

This is legal documented contract law in Canada.

Today after advising one of your MANAGERS of this contact law, I was told this law only applies in Quebec, and not my home province of BC. I advised your representative this was incorrect and in fact contract law is all of Canada. I was then told I was in fact emailed a reminder 15 days prior to my contract renewal for 2020. I checked my email and had not been notified. I asked the representative if he could confirm on my account that this email reminder had been sent, which he replied Crave was not responsible for providing this information to its consumers.

I am FLABERGATED at this companies blatant lying to its consumers. I suppose its more profitable to force sales, even though you certainly will receive any return customers from myself or any other person I will be speaking to about this. Your company might run good margins, but this email will be posted to all social media websites and google review pages. Your company may think you can abuse the little guy, but the current state of media really should be taken into consideration.
Lee W.

Day 3 of technical problems after signing up:

I signed up and the episode I wanted came up with an error code 246000.

I called them and Cravetv.ca kept me on the phone for hours running a battery of tests, only to have a new error code generated 102630. They said they would have to refer my "ticket" to "Level 2" with the promise of a call back within 24 hours. That call never came.

I called again, but this time they e-mailed their highly technical requests which I was barely able to perform without the aid of a computer genius. I was told they would be calling back no later than 9:00 P.M. last evening. That call never came.

Today, they are not answering the phones. You are put on terminal hold. They do not tell you where you are in queue. They do not tell you anticipated wait time. They do not offer customers an opportunity to leave a message nor to receive a call back.

I wish I could have millions of Canadians deposit $10.00 or more in my bank account even just for a week. I could live well off the interest their money generated.

Crave has a stellar line-up of shows including Game of Thrones, A Handmaid's Tale, and Silicon Valley. These alone should make the service a good alternative to Netflix, Amazon Video, etc..., but unfortunately, it is not worth the monthly $9.99 pricetag in my opinion. The service does not have quite a few of the simple Quality-of-Life features available in many of its competitors.

The first of these feature absent is a huge one for all online video players; the Autoplay function, returning to a list of the episodes in the first season of a show each time you finish an episode, rather than moving to the next episode automatically. The service is also a bit of a pain to use with casting services (i. E. Chromecast), which I imagine isn't their fault, but it still isn't great. The video player also lacks a volume control option, instead opting to just a mute/unmute option. Finally, the biggest grievance I have with Crave is the lack of a rating feature. Netflix at least has that crappy thumbs up/thumbs down feature.

TL; DR Great shows, horrible user interface/quality of life for users.

We thought Crave would be another excellent choice for my family to watch besides Netflix but it turned out to be a very big disappointment. Just when everything was going great, we found out we need to upgrade our subscription in order to watch the last 2 seasons of Game of Thrones. You would have to subscribe both Crave and Movies+HBO to be able to watch full Game of Thrones series which costs us roughly $20/month plus tax. This is a huge disappointment and I feel like this is such a big trap during such a pandemic when all we need is good entertainment. I think Crave should spend more time on developing their movie collections and make their app more user-friendly than exploiting customers' money.

Originally bought crave because I wanted to stream Game of Thrones, so I had to actually purchase the premium version. Then I started watching Handmaid's Tale and was really liking some other programs Cravetv.ca had going. The streaming was quite iffy, and I would be kicked out often sometimes up to a week due to a sudden notification "parental controls are on." I had no way to access an option in the settings to fix this issue, so it was ongoing and very frustrating as I am a grown woman and the only person using the account, therefore it made zero sense.

Secondly, I moved out of Canada temporarily and relocated to Australia for a year. As soon as I left Canada, I had no access to the services, which I was willing to give up. When I say no access, however, I mean I couldn't even log in to unsubscribe.

So they took one payment that they shouldn't have for the first month I was gone, and after that I assumed they would cease. They charged me the second one and I was mortified! $50 stolen from my account for a service I couldn't access, and they fully intended on continuing to charge me if I hadn't found an email address to contact them through, as there is no toll-free international phone number despite what they claim. Surprisingly they finally removed my subscription so didn't have to fight much in regards to that, however they refuse to refund me more than $10 for what they ripped me off!

Save your money and time and find another way to watch your favourite shows. When I found out this company was ran by Bell I was not entirely shocked at their horrible customer service. I have worked in customer service and hospitality for 5 years and would never even consider treating a paying customer like this.

Cravetv.ca charge your account even when you have cancel the service and have no idea you were charge for over 6 months. Credit card company notify me of the monthly charge bc I called regarding deferred payment on credit card. They brought to my attention that I have been charged for crave tv. Service I have no idea I called crave support and they located an account that I never used and was charge for services I never got. I thought crave tv was Canadian company it's not beware it's a foreign outsourcing business they are all located in the philipines, the few rep I spoke with have poor customer service and are very rude and ruthless. It's all scam. I have never got any bad service from Netflix Canada. Lesson learn always never used CRave again. No confirmation of cancellation and never call customer service to cancel because they lied and scam you. During they COVID 19 they are finding ways to steal from the poor. Heartless company. Stay with company that are reputable and you can communicate with like rogers, bell, Netflix and even Amazon..

This app would be great with the titles available. Unfortunately, there are some major problems that cannot be overlooked.

1. You cannot fast forward or rewind. At least not on a Samsung Smart TV

2. You cannot resume your episode midway through so if you don't finish it you have to watch it all over again.

3. When you start an episode or movie the resolution is crap for some mysterious reason and takes a fair amount of time to resolve.

4. With the most recent update, none of the above issues have been fixed but now the tracking bar which was staying up far to long in the first place, won't go away at all.

5. For some reason I now have no my cravings' area so now have to search shows every time I want to resume a season.

There is more but I've wasted enough time on this already.

What a joke of a service. It really feels like Cravetv.ca are not aware their competitors have smooth running programs.