Crutchfield

Spoke with 2 reps. I had already done my online research. Neither really took the time to understand my level of HT knowledge. I'm not an expert but I'm on my 3rd upgrade of my HT. The first tried to upsell me an HT receiver that was way more than I needed. There were 3 Yamaha receivers that all had the same capabilities. The only difference was watts per channel and price. Via email, I asked him why the more expensive one and he had no real reason. That was the last I heard from him. Are your reps paid a commission?

The second rep was better in helping me work through my question in regards to how the HT receiver I was looking at would support my overall goals for my HT and my wired speakers in the rest of my home. The one thing I really liked was the image sharing the second rep used to make sure we were both talking about the same thing. He was a little unclear on 5.1 vs 7.1 but we worked through it. Like the first rep, he tried to upsell me. This time it was 2 additional sets of speakers before he really knew what my current set up was and what the room would support.

In the end I'm happy with the service. If Crutchfield are on commission then I understand the upselling but if both reps had taken the time to learn more about what I wanted they could have handled my call faster reducing the wait time of others on hold and maybe even drove more business for you.

I bought some of my items direct from you and some I used my Amex points and indicated Crutchfield as my provider of choice.

Thanks and I will be back.

Crutchfield is one of the best companies that I have ever done business with. I was a car stereo installer back in the early 80's. Things have changed so much since then. Without Crutchfield's expertise you could not undertake a stereo installation today. It's not just connecting power and ground and 4 speakers anymore. Today's cars are way more sophisticated than that. I installed a new head unit in my older 2007 Lexus RX350 only to discover that the factory radio was way more sophisticated than I ever imagined. The car had an existing amp which was all digital from the head unit to the amp. The solution that Crutchfield had was not too complicated to figure out and it worked flawlessly. My new Kenwood DNX696 worked incredible right down to my steering wheel controls. I had to call Jeff at Crutchfield to get the location and color of the reverse light wire and the parking brake wire. You must tap into those 2 circuits to enable reverse camera and DVD playback. I tried for hours to find this information on the internet to no avail. Jeff gave me the 2 color possibility's and my issue was solved in 30 minutes. I have used Crutchfield many times in the past and will continue to use them when my new Lexus 450h s radio goes bad. Great customer service and support you can't ask for more.

I have a classic car. I am replacing the interior and installing a new stereo system in the car. A customer support person got the year and make of my car and told me what items I would need that would work with my vehicle. I bought everything he said I needed to buy except the rear speakers since that was back ordered. I ordered everything else and started receiving some parts. I was promised to have the all in a few days ago. I have not received everything yet. I ordered kick panels which the support rep said would fit my vehicle so I could have speakers on each side in the front, rather then just the one speaker under the dash board. I looked at the pic and asked about the speaker cut out and the vent with the handle my car had. He said it was a generic picture and that it would work. I got everything but the kick panel and called back about it. I wanted to reconfirm that is was the correct one. After telling her my concern she looked it up and told me if I had a manual transmission. I told her I did. She said it wouldn't work due to the manual transmission. The original rep never asked. I researched my car and confirmed that the vehicle comes with 2 different kick panels due to the vehicle having AC or no AC. My car has no AC and has a vent that goes at least 3 inches into the metal housing on the vehicle and has a built in handle to open and close the vent. With AC, it the same except no handle is needed. Both have the vent as part of the kick panel. Cutting it out on the one I ordered does not have a vent cover piece. So I have wasted my time ordering this and now have to find another way to get 2 speakers in the front of my car. I also still have not got the kick panel in yet. This was just a waste of time on my part. I will be sending just about everything else back except the radio. This is the first time I used this company and it will be me last. I will definitely let all the classic car owners I know and the car shows I go to not to buy from this company. Why have a support person tell me what to order and then find out it won't work. I can wing it myself on other web sites and the blame would be mine. Not very happy with this experience. To confirm, this is from MY OWN experience and I am not writing this for anyone else or for any other purpose than letting people know what I had to go through ordering these parts for my 1967 Firebird which I have owned for many years. I also have another classic car I have owned for over 20 years.

I purchased a home audio system from Crutchfield after having done a ton of research, listening to other systems, listening to other audiophiles, and then becoming completely overwhelmed. Crutchfield had a reputation of being very helpful - so, I took the chance, called, and got to speak with Wes as my sales consultant. I told him my story - had a system in college, sold it to pay bills, was now about 45 years past that point and wanted to start listening to music again. I spent the next 40 minutes talking, listening and learning from a very patient person who could have sold be a bill of goods, but took the time to work with me and set me up with a system that would meet my needs, be fun to use, and not make me part with my 401(k). Placed an order, the system arrived, and while there was some "operator error" involved in connecting everything up, I worked through it and got absolutely fantastic sound! So much so that I have been up late every night listening to old vinyl until around 2:00 a.m. - just like back in college! Very positive experience all around - very happy with the results - and really love the new system. Thanks, Crutchfield, for bringing back old memories and helping make some new ones!

I first bought a stereo from Crutchfield in the 1980's for my Mazda B2000 truck. Believe it or not I haven't bought any stereo equipment since then. Fast forward 28 years, (life happens) and I decided to update my 2008 Honda Ridgeline with a new stereo and speakers. When I began looking, Crutchfield popped up in my search. I had completely forgotten how awesome Crutchfield is, since I had forgotten about them completely. I also didn't realize just how much technology has changed. The Crutchfield site and the Crutchfield personnel has really, really been incredibly useful and helpful. The search filters are very helpful and useful. The reviews, manuals on every product page, what's in the box, questions and answers, and How to Articles and Videos all make Crutchfield the absolute best. My Advisor was very helpful when I couldn't answer some of the questions I had. By far the best feature is the fact that Crutchfield matches up their products to your specific vehicle, which, ensures you'll have a great and fun experience with your install. I'm well on my way to having an amazing stereo system in my truck now. Thanks Crutchfield...

Purchased the Pioneer TS-G680 speakers for a 2010 F150 Supercab. These were the OEM size, so no brackets were required for installation. However, Pioneer provided what I call a plastic spacer, which fits on the front of the speaker. No mention in installation instructions of what Crutchfield were for but after comparing the OEM speakers it became apparent to me that these separate spacers were to protect the door panel from rubbing the speaker. The problem was that that these spacers did not snap or glue in place on the speaker so they kept falling off. I thought that the door panel would hold it in place so I reassembled the driver side door an moved on to the passenger door. Well now I began to second guess my self and went up to Lowes to get some clear caulk to put around the rim, carefully not getting on the speaker material, to attach the spacer. That worked good and I put the passenger door back together. After contemplating this a little I thought that I better take the drivers side panel off again (naturally harder to do since there are more electrical plugs to disconnect) to attach that spacer ring with the clear caulk so it won't fall off later on. Well this ring was not as flat as the other one so it took some time after bracing the ring, for the clear caulk to set up. What turned out what I thought to be a hour job was 6 hours of frustration. Speakers sound good, but the non-mention of what the spacers are used for and that they didn't attach to the speaker flange, results in the low rating. In fact for all I know is the spacers weren't even required. However, as stated earlier I tried to compare to the OEMs which had a spacer and foam on the flange to these new ones.

The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.

The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.

The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.

The folks at Cruthfield always reliable and readily available for support! The folks are very knowledgeable and up to date with the products the sale and company discounts. The was no hassle during the ordering process and the product arrive on time.

I purchased a car radio for my wife's vehicle. It's an older vehicle but she loves it and she loves music. I was concerned that, because the vehicle is an older model, I wouldn't be able to find a modern radio that was compatible. I was wrong! Crutchfield had numerous radios to choose from and once I chose my radio they had everything I need to make the installation a breeze. The wiring harnesses were automatically shown to me after I picked my radio. It was my choice to purchase them or decline. I never felt pressured and accepting or declining the extras was simple. I accepted them and I was glad that I did. After I made my choice, I had a question about the capability of the radio. I sent them an email and they answered me almost immediately. The representative was polite and thoroughly informative. They also included step-by-step-by-step instructions. So easy, I think I will let my grandkids do the next install!

Pros: Excellent sound, great radio pickup, tons of options.
Cons: No manual included, dim and low-res display, no Playlist playback from USB.

I live in the mountains at the edge of FM radio reception from the nearest city. I called Crutchfield tech support and said I wanted a stereo that was good at picking up weak radio, among other things. The tech recommended Pioneer units as having superior reception. I decided on this unit (MHV-S600BS) as it had all the features I wanted and man, was the tech right about the radio. I can clearly pick up stations that previously were mostly static.

But I hardly wanted the stereo just for radio. I also wanted to add Bluetooth capability so I could make hands-free phone calls and needed a USB port for my music. I ordered a scratch-dent model but, too be honest, the box neve looked opened and I couldn't find a single flaw.

Installation was a breeze, especially with the included Metra wiring harness. I used Posi-Twist connectors to tie the harnesses to the unit (item #669PP500), which were more compact and secure than standard wire nuts yet easily removable, unlike crimp or solder.

Pioneer does not ship this with any sort of manual, just a single (large) page with basic installation instructions in 4 languages. Luckily Crutchfield do offer a full manual (PDF) on their web site for download. I didn't need this for installation as the wiring were all standard colors but it was a must-have for figuring out the menu options.

Bluetooth setup was a snap. Linked right up with both my Samsung Android and my iPhone. I mounted the microphone to the steering column of my truck. My wife says that she can tell I'm on speaker but the calls are clear, even at highway speeds. I'm still having trouble getting the unit to pull down my Recent/Dialed/Missed contacts but I honestly haven't tried too hard yet.

The Display is decent. I've found it to be a bit dim. Having access to the full color spectrum and lots of bouncy pixels is cool, I guess, but not something I care much about. It is a low resolution screen with fairly large pixels but about what I'd expect for around $100. It offers a lot of display options and layouts. It took some playing around but I found a layout that displays time on the top row and track info on the main screen, which is what I prefer.

I have my music, about 12GB worth, on a low-profile thumb drive. Navigating through the USB device isn't very smooth or intuitive but I usually just set it to random. I was a bit disappointed to discover that I cannot select music by artist or playlist, only by folder. Artist/playlist sorting appears to only be available for streamed (Pandora/Spotify) playback and I use neither.

The sound from this is quite amazing. I have an older pickup with low-end tri-axial speakers front and rear, no subwoofer. Since 95% of the time I am alone in the truck I programmed it for 'Position', front/left. I have the EQ set to 'Natural' (one of 5 presets plus two custom) and the sound is the best this truck has ever heard. I am picking up things I have never heard before, in songs I've listened to 100 times. There are options for simulating a subwoofer, which I plan to test out, and for adding 'Loudness', which just seems wrong. If you want you can also manually adjust fade/balance, band crossover, and speaker timing manually but so far the factory sets seem to satisfy me needs.

This was easily worth the $100 and I would recommend it for anyone wanting a versatile car stereo without breaking the wallet.

I have used Crutchfield before and been happy with their service. However, I recently purchased a new car radio that was supposed to have, based on the add on their website, 50.00 worth of installation hardware free. I had already priced the radio elsewhere and knew that I could get it cheaper but was buying from Crutchfield because of their service. When my bill came I noticed that I had been charged 34.99 for the items. When I called to ask I was first told that the special had just started and the phone rep was not familiar with the programs details (?) I was put on hold and then, after a while, told that it had been discounted by 50.00 and that I had been charged 24.99. The extra 10.00 were for parts not covered in the "deal". None of that was noted on my invoice. It appears on the bill that the parts cost 34.99 and I was charged 34.99. If what I was told is true then a wiring harness and a piece of plastic cost aprox. 75.00! Crutchfield knocked off the invisible 50.00 to help with the overpriced radio. I do like their service but the "deal" is VERY MISLEADING... probably because there is NO DEAL AT ALL. Thinking about returning it and buying from a less expensive dealer. Honor your "deals" or don't say you have one!

Absolutely excellent service from Crutchfield on both the delivery and support during the install. However, the actual install could have gone smoother.

The Sony unit has a threaded hole on the back of the chassis that is intended to be used to attach a rear support. No screw that fit that hole came with the radio nor did it come with the dash kit shipped with the radio to help mount it in the dash. Found the metric screw I needed in my hardware collection but had to shorten it and add a lock washer. Sounds simple enough but took about an extra hour (most of my hardware collection has Imperial (English) threads rather than the metric threads the Sony uses).

The reviews and Crutchfield support recommended running at least a 12ga. Wire directly from the battery to the radio for constant power. However, the ReadyHarness I ordered required me to cut the power lead to make that connection. Not a huge deal but I think it would have been better if the harness provided for that option. Thought it odd the recommendation was for only the positive power connection. No mention was made of doing the same thing for the ground connection. Not sure I understand that - Crutchfield both play a part in getting adequate power into the unit. The unit itself is electrically isolated from ground due to all the plastic mounting (well except for the wiring harness and antenna ground). Anyhow I ran an extra ground wire to the ground connection - perhaps not needed but it certainly will not hurt anything. Logically I have one other concern here in that the heavier gauge wire still has to connect to the lead in the ReadyHarness which is much smaller than 12Gauge and I would think that could negate much of the value of running the heavier wire from the battery to that connection. Time and lots of high volume playing will tell whether or not it was worth the trouble to make the heavier gauge connections.

This was not my first install of an aftermarket radio so I was surprised the Sony unit did not include install instructions. The dash mount kit instructions were a bit sparse. The install instructions provided by Crutchfield are OK but also a bit sparse. Am glad this was not my first aftermarket radio install.

Never-the-less, the radio is now installed, looks good and sounds great. The Sony Music | Center App is worth the download. Am liking the unit a lot and looking forward to my next road trip.

The main reason I purchased from Crutchfield was because I wanted to make sure I had the correct install and wiring kits for my vehicle. Unfortunately the installation kit was poor quality, missing screws, and the instructions were lacking.
The installation kit was missing four screws, causing me to have to scrounge around for screws to hold the radio to the install kit. Also the clips and screws provided in the kit to secure it to the dash were un-useable with very poor instructions on what to do with them. Had to improvise and drill/screw my own screws to mount.
Needed to use the car the next morning so no time to call customer service and wait for correct parts to be shipped.
The Pioneer MVH-S600BS - Seems way underpowered. Like less powerful than the factory radio. I would not recommend this unit to anyone. Apparently you have to spend more to get something that produces factory level audio quality.
Disappointing experience overall.

"Crutchfield" is one of those businesses that as an "old school" audiophile, you are well aware of, but rarely use.
However, I have a 25 year old SONY 5.1 surround sound receiver which was failing. I needed something to be compatible with a turntable, CD player, satellite receiver, flat screen TV and Blu-ray player. I did have to buy a pre-amp for the turntable, but that was a small sacrifice.
In my search for something compatible, the Crutchfield website was one that I came across. It was easily accessible, had helpful information from website personnel and reviews from customers. The price seemed very reasonable and had 2-day shipping. I ordered the receiver and preamp on a Thursday and everything arrived on a Monday. Wow. (of course it's 4 days, but there was a weekend in there...) Still, that's pretty damn fast considering they're in Virginia and I am in Washington State.
The new receiver was more than I expected for pretty much an entry level surround sound system, but totally adequate. My long playing records have never sounded better. Even Blu-rays of musical performances sound better than before.
Although the SONY I had for so many years was really good, the technology has progressed where whatever media I use sounds better than ever.
I did have to contact their Customer Service with a basic question which was answered very quickly. The added touch of adding several sheets of free "cable labels" was very helpful.
I'm extremely pleased I made a switch to the new receiver and am pleased with my experience with "Crutchfield".
I would have no problem recommending "Crutchfield".

I was searching for a particular vinyl player for my son in law. Amazon only had the item available for January, other sites did not have same model I needed. One review on another site highly recommended Crutchfield after a bad experience elsewhere.
I went on your site and easily found the item I needed. I had a couple of questions, started to call for an associate, found the answers right in front of me. I registered and ordered in record time. The order was promised for a Thursday delivery but arrived 2 days early. Absolutely best online company service ever. There are a lot of huge companies out there who have horrible websites, hard to navigate, take forever to get order done. Thank you for great service. The item is a Christmas gift so will send update after the holidays.
This is the recipients second player, same brand, upgrading to bluetooth, but nothing fancy. I am sure he will be very happy.

I've used Crutchfield multiple times in the now distant past. My newer cars really didn't need attention. Retirement found me in possession of a 2010 Town & Country van. I've grown accustomed to Bluetooth and hands-free and knew immediately changes needed to be made and I already knew where to go. It's possible that I could have found these part for less elsewhere, but I'm certain I couldn't find products that fit properly without many hours of Internet searches. I knew from experience I couldn't find the built-in support too.
So now our "new" 2010 Chrysler van has all the missing parts. The dash sports a new Sony touch screen. The tailgate has a camera so my wife feels comfortable in reverse. OEM speakers have been replaced with Harman Kardon units that make the originals sound like absolute junk.
Was it easy? No way. Issues every step along the way, but with some input over a brief phone call, a better method came to light. Removing large sections of your car interior may seem daunting, but if you're careful and follow the provided instructions you can perform a task just short of magic! Plus, you'll save hundreds doing the work yourself.

Ordered the last Sony XBR-75X900E TV that day. Signed up for the 24 month no interest deal from Sony. Needed to talk with a customer service Rep (Allison) to help me sort out the 0% interest deal. She was very nice and was able to answer all my questions and get it done for me. My 75 inch TV was ordered on Friday night and delivered on Wednesday 1200 miles from my home. I was concerned about buying something so big and heavy. I usually order receivers or speakers. When I got the TV there was a hole in the box so I was stressed that something happened during shipping but everything turned out great. I have always had a positive experience using Crutchfield. My brother is an audio expert and he always orders from this company with very happy results. This is one of the top 3 companies I would trust to buy a TV from. The other 2 are brick and mortar stores with a huge online presence. I have never returned anything but my brother has many times in the 20 years he has been ordering from them. The process has never been a problem with zero issues.

Everyone raves about the service, but I'm confused as to why.

I recently moved, and in my new home I was interested in buying a TV antenna setup. Crutchfield had a great article on selecting an antenna, installing it, etc. and Crutchfield recommended their pick for the best antenna and accessories. Great! I also noticed they were available on Amazon for about the same price, but since I found the info through Crutchfield it felt right to buy through them instead, despite Amazon being more convenient.

I wish I'd gone Amazon. The next day after I submitted the order I got a call from Crutchfiled. They were refusing to process my order because my shipping address was different than my billing address, despite that having been an option in the online ordering. I gave them both addresses and cleared up which was the billing address (my old house, which I still own) and which was the shipping address (new house).

Now if I accidentally entered the wrong address online we should have been able to clear that up and move forward, but I don't think I did.

Not wanting to put too much effort in, I went online and changed my address with the bank--something that in my mind I had the right to do on my own time, considering that I still own both places. I let Crutchfield know I'd made that change via email and they called me back to say that they still couldn't do it. Maybe the change hadn't taken effect yet?

I took this opportunity to ask why they didn't allow different shipping addresses and billing addresses when every other company in the world does, and why this was an option on the website if it was against their policy. Either Crutchfield is very strange and has a major bug in their ordering software (unlikely) or their wires got crossed and two different customer service representatives (different person on the line each call) were too confused to figure out how to keep the sale.

When I asked the last service person what was to keep me from cancelling the order and just buying through Amazon who wouldn't shake me down about my address I expected him to try to keep me as a customer. Instead he told me the real answer to the rhetorical question: "nothing."

Good. Order cancelled.

Long story short: if you can find it on Amazon instead, and if the price is the same or just a little more, buy it there instead. Learned my lesson.

I purchased the LG 55"SM9000PUA. I did this after a lot of studying. I looked at the video on line from Crutchfield's web site of the unboxing which looked a lot easier than what it was. In addition, after putting the stand together myself it was very obvious that the stand had been put together and then taken apart prior to the video because the actual screwing together of the stand was a lot more difficult as the screws had to be threaded when putting the stand together. The quick instructions were poor in that it was difficult to determine whether the long screws or the short screws should be used at different places on the stand.
We are still attempting to learn about the TV. There is no large manual with the TV. You need to play around with the various settings once you go to settings on the TV. Apparently e didn't receive all the parts that were to come with the TV (according to the Quick Setup Manual) but we are assuming that the missing part had something to do with wall mounting which we were not doing.
The picture is great and otherwise I am very satisfied with the purchase.

My family and I have purchased many car receivers from Crutchfield and Crutchfield were all excellent experiences... until now. My son bought a Sony head unit with Apple CarPlay for his Sequoia and I was so impressed that I bought one for my F-150. I understood that installing it would not allow me to reinstall my original unit because of modifications and I was fine with that.
Unusual for Crutchfield they sent me the wrong instructions and when I finally got the correct ones they were overly vague. I modified the mounting point in my truck for the new kit as per the instructions and the fit was horrible. After more mods to my dash I slid the unit in to find that it set 3/8" too low for the factory dash to snap back in place. I tried to remove the head unit to further hack away at my dash but could find no way to do. AFlyer a call to Crutchfield tech I find out that once snapped in place that the head unit COULD NOT EVER BE REMOVED FOR REPAIR OR REPLACEMENT WITHOUT REMOVING THE ENTIRE DASH! Remove the entire dash to replace a radio? That is a massive job including air bags, gauges and heat and air ducts. Why does Crutchfield even offer an installation that doesn't allow a repair or replacement ever again? Why wasn't there a warning about this?
To say I'm EXTREMELY disappointed in Crutchfield is an understatement!
I really thought they had the best equipment and installation kits available... I was wrong!

Decided to finally replace my 2017 Ram 1500 speakers. Interior sound is somewhat nonexistent in these trucks (without alpine sound). I was on the fence about what headunit to get, as I was looking at an OEM fit and finish headunit from carnaviplayer.com VS an aftermarket brand name; so I started with speakers. I chose the dash speakers due to volume. The volume in this truck goes to 38... and I listen to it on 38. I personally never found the volume to be loud enough, so after some research and reading reviews, I decided to go with the JL audio C2 3.5" speakers. The speakers were a direct fit without any issues at all. I wired in 600hz bass blockers to avoid any "popping or cracking" that I had read about. After just installing one, and testing it before I moved to the next, I noticed a HUGE difference, so much so that I thought the balance was only on the left; but it wasn't. So, after finishing the install and taking a ride around the block, I can tell you that these are MUCH louder over stock, with the stock headunit and no aftermarket amp. Also, this is huge, the clarity and difference between the different sounds coming out of the speakers is unbelievable; almost as if I was hearing things that I had not before. I would recommend these speakers to anyone, and also say Crutchfield are a MUST for any Ram owner. I bought these, the bass blockers, and direct plug and play harness and I believe the total was ~120. These are worth every penny, wish I had done it sooner!