Design by Humans

It's been a full 3 weeks since I ordered my merchandise. Design by Humans have sent me nothing and do not answer any of my emails. I have been robbed of about $50.00. These were to be presents.

On 11/27/20 I ordered three t-shirts for my niece for her birthday. Design by Humans took my money. They sent an email estimating the delivery date of 12/11/20. As of today - 12/15/20 they haven't processed the order! I sent a request on the contact form (there is no phone number anywhere on their website) for an explanation on 12/12/20, a Saturday. Of course, they are not open on weekends, before 8:"00 a.m. or after 5:00 p.m. As of 12/15/20, a Tuesday, they failed to respond to my inquiry about where the order was. I had to initiate a chat. The person on chat blamed shipping problems for the delays, until I called her on it, then she admitted that it was their processing problems, blamed it on COVID. But didn't they know about COVID when they took my order, my money and gave me a 14 day shipping estimate? NO IDEA what the product is like because it hasn't been received. BY THE WAY, this was not a custom order - chose their designs. Chat person refuses to give me a phone number to talk to someone on the phone.

Still waiting after 3 weeks. There was no indication that delivery would take this long and I will not order from them again!

Stay away, Design by Humans don't answer email or provide a phone number to talk to a human. They SUCK. I've' been waiting for 3 months.

I haven't purchased anything from Design by Humans yet, but I am one of the people who signed up to be someone who sells their products here. Now, I should mention that it took many hoops to jump through- including a submission of a portfolio- for them to be able to accept me as a partner. However, once I finished all that, Design by Humans accepted me within the hour. This will become important later.

Very soon after, I submit my first design to one of their Brand partners (Sea of Thieves, if it matters). They say they'll review it and get back to me within a month. A month and a half later they return, saying they can not use the design. No worries, right? That's fine. I eventually redesign it more to their liking and send it back.

Two months go by before they get back to me, specifying that yes, they can use this design! Perfect, right? Wrong. Apparently, I need to resize the image a very specific degree and send it back to them- something they didn't state anywhere on the submission site. Okay; a little annoying, sure, but that's still something I can do. I change the size and resubmit it, and while I'm at it, submit a second design I'd finished in the meanwhile- tailoring its sizing to match the first one I submitted.

Now, when you submit any design, you get a helpful email telling you that your design has been submitted. Looking through my email, I noticed that the second design had a submission email, but not the first. I wasn't aware if this was simply a problem with whatever email-bot the site used, or a problem with my design submission going through. So, I contacted customer support about it; I didn't want to accidentally submit my same design twice, and potentially aggravate whoever it was that validated and denied the designs.

Customer support is supposed to get back to you within about a week or so- business hours only. It's been a whole month since then, and I have not received a response. Nor have I received any updates on my submitted designs. I find it frustrating how they can accept more partners to make more designs for them (and, by extension, make them more money) within the hour, but they can't be bothered to help when it comes to time-sensitive customer complaints.

TLDR: Think twice before you decide to partner with Design by Humans. They're incredibly slow, offer poor customer support, and send their artists jumping through hoops and running around without guidance. A website that offers its users genuine monetary gain should be far more professional than this!

I ordered a tee shirt Jan. 10,2021. It arrived in a timely manner and the quality of the T-shirt itself was good. The graphic of the cat falling through a pocket was not. It had a noticeable light streak through it. I emailed twice giving them 2 weeks each time to respond. Other than an immediate email each time, acknowledging my query and saying it might be quite a while before Design by Humans could get back to me, I have yet to hear anything. It's been at least a 6 wks. I'm sorry I ordered without doing my homework first. There was no place to leave a review on their website that I could find. It's too bad because the designs are fun and different.
Cathy

When I was buying their products Design by Humans were great as in posting and arrival good quality stuff, BUT i had to send back for resizing and haven't Hurd from them since so now they have my money and my cloths and I can't get hold of them! I've sent number of emails and no response and there is no contact number so be aware when buying from this sight I'm now $250 down

I've ordered quite a few shirts from DBH in the past for myself and my son. Recently, I ordered a shirt for my wife and it didn't fit. I looked up their exchange policy and contacted them using their online customer service form within the time provided for exchanges and followed all instructions for exchanges. There was an automated ZenDesk response with a request number and then nothing.

After a two weeks I tried responding to the ZenDesk e-mail to check on the status. No response.

It has been almost a month and still no response from customer service. I don't expect all companies to have the service and response times of Amazon, but this is ridiculous.

I can no longer trust ordering from DBH.

I think the company is a sham. Operating only in a small residential area with no fixed address in the website. Stay away from this company. Worse nightmare if you buy stuff from them. I's a fake company.

I ordered a hoodie on November 30th, 2020. It said that it was being made specifically to what I ordered and I would have it by December 14th. The 14th comes and my order is still "being made". I reached out. Told them I wanted to cancel my order, because it was not going to arrive on time, it was a Christmas gift. Design by Humans emailed back, more than a week later saying that they had shipped it. It was the 22nd at this point. I explained my situation, and how I couldn't track it because there was no tracking info. They assured me it was on the way, and I explained again, I did not want it. It was going to arrive too late and I was going to buy a different gift to replace it. I have sent at least 3 emails since December 14th. It is now December 31st, and I haven't gotten a single reply back. The hoodie finally arrived on December 29th. And it's the biggest piece of crap I've ever seen! I ordered a size small. BIG MISTAKE! It's a child size small! Not an adult size small. The material is SO cheap, and thin, it's like t-shirt material. The print on it was done very poorly as well. I haven't worn it, or washed it, and it's peeling off on the top corner. I have emailed about this as well. Still, no response. A 50$ piece of sh*t hoodie! I could have bought a plain black hanes hoodie & put my own logo on the front of it, and it would have been better quality! The lack of care from them was my biggest concern. The fact they take NO pride in their work. They refuse to acknowledge my concern, and refuse to respond to my emails. I am writing reviews for their poor service, and very, very poor quality work that they're sending out. So, BUYER BE WARNED... IF YOU'VE GOT $ TO BURN, BY ALL MEANS. THIS IS YOUR PLACE. IF YOU WANT QUALITY, AND GOOD MANNERS, SHOP AROUND!