Designer Living

IN VIOLATION OF FEDERAL CONSUMER LAW! Here's the Tome: MAY 28 I buy a patio bench cushion and Pouf hassock. ON AMAZON PRIME AT EXCESS PRICES FOR 2 day Shipping. DELIVERED JUN 7 - so not here for Memorial Day or multiple Graduations. AND Designer Living sent 2 pouf - no seat Cushion. Their Customer service is only available Monday-Friday. Amazon defers to 3rd party seller. Amazon returns for this vender only allow return and refund- not replacement. So Jun 13 Vendor replies to me, "Unfortunately, we can not ship out the replacement item not received until the wrong item is in possession with UPS. Once we have confirmed this item has been dropped off with UPS, I will enter a replacement order for item you did not receive." In violation of FEDERAL CONSUMER LAW-actually I am NOT obligated to return UNSOLICITED materials and THEY Are still required to FULFILL the sales contract. IN SUM OVERPRICED AND EXCEEDINGLY POOR SERVICE IN VIOLATION OF FEDERAL LAW.

I ordered several items totaling over $500. Among the order were some cheap queen sized sheets, but I got full sized sheets in a queen sized package. As a consumer, I ordered these sheets for out- of-town guests arriving in a few days. I got the sheets several days ago, but trusted the packaging, so only opened them today. The customer service rep made me take pictures of the sheets that I received next to a tape measure to verify that what I was telling them was true. I did this. All I wanted was for them to overnight the correct merchandise to me, I was even going to buy a more expensive version (twice the price) because the sheets I got were cheap and I didn't realize how bad Designer Living would be. The service rep was nice but passed me to her manager who was very rude. She wouldn't help me with my dilemma (needing the sheets for guests) only said that I could keep the wrong order and they would credit me for that. I don't own any full size or twin beds, so will donate to goodwill. She also insisted that the order I received WERE queen sized which THEY WERE NOT! That was bizarre. She also said they will not expedite shipping when the shipping cost is more than the value of the merchandise. I will never use this company again. Quite frankly, I don't know how they stay in business.

Be certain you are going to be happy with your purchase! The size, color and or quality better be to your liking. I purchased a $90 king set. It barely made it over the width of my king bed. It cost $45 to ship it back! BEWARE!

I ordered a bedding set which was selling for a lower price on this site than on most others. There were other inconsistencies, the name of the product, which did make me question the validity of the site, but often times different vendors have the same product under different names so I ignored that.

I suppose that I was lucky when not even 24 hours later my husband received an email that the order was cancelled as per my request. Of course the request was never made and when I visited the site the product was suddenly out of stock.

Very strange transaction which I am happy did not consummate however this company, with all of the negative reviews, should be reported to the BBB and/or any other legitimate organization that can terminate this company.

Bought a comforter but the color was not as expected. Went to return it-I have to pay shipping. The lowest shipping I could find is $22 and I paid $27. What a scam! NEVER buy from this company!

Designerliving.com does not care if you are satisfied with your purchase, if the product received was not as ordered, or was defective even. Their every policy is designed to deny a refund, make sure the customer has to pay return shipping--no matter who is at fault, and keep the true info from other potential customers. Customer reviews about merchandice that are not glowing are simply not posted. So, you CANNOT TRUST the reviews. If a product at a deep discount has no reviews, think twice! Color and quality are two areas of particular concern. Examples: Coverlet color "blue" and pictured as sky blue, arrived as dark teal. Sheet set with list price over $200 (Oh, come on!) called cream and depicted at white with blue trim arrived as light BROWN and while ok quality at $30, would never pass muster over $50. Considering how bad their return policy and customer service is for less expensive items, I would NEVER buy anything large or expensive from them! In fact, don't buy anything you can't just eat if it's unacceptable when it arrives. And that "rewards" program? Your cash back disappears if you don; t order again in less than 90 days, so, you would have to buy from them MORE than 4 times/year, spaced closely enough, not to have your cash ripped off. Scammy.
Bottom line: DesignerLiving does NOT care about you. Plenty more suckers out there.

HORRIBLE! When I didn't receive my item, I looked at the UPS tracking... no update in 2.5 days, and last update showed an issue.
There customer (DIS)Service couldn't tell me where it was, when I would get it, or anything. I asked them to expedite a replacement, as we were going out of town for 3 weeks in less than a week. Designer Living REFUSED... AND wanted to charge us $17.50 to have UPS re-route the package back to them (The item was uner $30, including shipping!). After 15 minutes of arguing, they finally agreed to waive the fee.
Lisa, their customer service 'manager' needs to learn how to take care of customer. They have lost my business and that of others that will read this.
PURCHASE FROM SOME OTHER BUSINESS!

DO not buy anything from this site. Designer Living are a complete scam. I ordered a bedset, but i decided to cancel the order within an hour, and they told me it could only be cancelled within 30 minutes. I told them their system shows the order was just received and not yet shipped via LIVE CHAT, they quickly gave me a tracking number and told me the item was already in the UPS bin so there is no way to retrieve the order. FINE, I will just wait for the bedset to come to me. I tracked the package the next day, it went to a completely wrong address. I emailed them right away, and they told me they DECIDED to reroute the items i ordered back to their distribution center because I was trying to cancel it. I told them since they DECIDED to not to send me the items i purchased, I should get the refund of my money. They told me they would refund once the received the items back to their warehouse. Here, it has been over a month, and they still hasn't sent me anything. I have never dealt with a crappy company like this. This company has no logical SOP, and the customer service reps are just full of lies. I would suggest not to buy anything from this company unless you want to deal with hassle or you want to experience what kinda scam you will get.

Pathetic customer service representatives, totally unprofessional. Most of the negative reviews are about them and I'm not sure why desigerliving.com continues to let such unprofessional, negative people man their phones.

Oh, I love Designerliving. I purchased so many times and all of their products were great to me. Things I had been ordered: head board, bedding sets, carpets, dog beds, toy and etc. The shipping was fast and free when I bought 75 and more.