DISH Network

My mom canceled service back in July 2020 so DISH Network cut off the service. She had no channels coming thru the dish box for over year. She called again September 2021 for new service, got added on a promotion of about $50 per month. I checked her account january 2022 and Dish had been automatically deducting a monthly payment of $54 since 2019, never canceling the account in 2021, only canceling service. She also was paying $91 per month since September, no promotion added. I talked to 2 reps and a manager. They all said she had service and they couldn't refund any money. I canceled service. STAY AWAY FROM DISH! THEY PREY ON THE ELDERLY!

I paid for a package that was supposed to hav 190 channels. DISH Network were in negotiations with some other companies and I was told to contact the company and ask for them to

Do you like to watch things such as the Olympics? You WON'T GET TO with Dish Network! And, when you want to express your frustration for the lack of basic cable channels, DISH Network will suggest you do their dirty work and complain to TEGNA to demand that they give Dish a better deal for the channel, what kind of business asks their customers to go begging on their behalf, DISH network, that's who. Guess which other networks still allows you to watch NBC and won't have you calling other companies to complain on their behalf, Xfinity, Direct TV, etc.
This move should be the end of Dish, but they have their customers by contract and they play on that to the tune of >$400 if you wish to cancel to do something simple like watch the Olympics when you pay $100 a month for cable! GETTING DISH WAS THE WORST DECISION, I WILL DROP THEM IMMEDIATELY ONCE THE CANCELLATION FEES ARE SO HIGH, DON'T GET LIED TO, GO TO ANOTHER CABLE SERVICE.

Dish Satellite: DISH Network are the worlds worst. I had a problem with my satellite reception (got picture but no sound) on 12/1/17. Tech shows up today (12/2/17) and I go through EVERYTHING with him. Their answer to all problems, when they have no idea what is the problem, is to just change the HOPPER receiver. They have already done this in the past & only have had then for 6 months. And, they dont give you a new one; they give u someone elses refurbished one. Anyway, as soon as tech left, the sound went out on the new Hopper he just put in. I called into Tech Support and talked to a supervisor there (John IGD) on 12/2/17 at 1:22 pm. He was one of the rudest people I have ever met. After only 5 minutes of explaining my problem he told me that their Hoppers are 100 percent reliable and that the problem was obviously with my tv and not them. He told me that I should get a tv repairman to check it out, then, get someone to check out my sound bar then, get an electrician to check out my electrical outlets. I told him that this was unsatisfactory and I knew the problem was with their equipment & asked to speak to his supervisor. He told me that he was the end of the line; there was no one else I could talk to; there was no appeal. He said he was flagging my account so as to not send out any more repairmen to service my Hopper as they have been there before to change out the Hopper & it is not their equipment but, my fault. (Obviously, they have changed out the Hopper before as when a tech cant find the problem their solution is to replace one crappy Hopper box with another one: thats not my fault that they keep switching out Hoppers & just because they have switched out a Hopper in past is no reason to assume that that is my problem and that my tv is broke and not their equipment). Basically, John told me if I didnt like it I could cancel and Pay a $300.00 cancellation fee and go somewhere else; then, he connected me with the cancellation department.
The long and the short of it is that I sat down with the tv and spent about 3 to 4 hours going back and forth, through settings and connecting and reconnecting the remote, the internet connections, switching plugs, changing outlets, disconnecting tv speakers, the sound bar, whatever I could think of. And, I found the problem on my own and fixed it. I was able to narrow down the problem to the fact that the sound only disconnected when I went into Netflix. Quite obviously it was not my tv, my sound bar, nor my electrical outlet. A representative of Dish contacted me as a follow up and realized that the problem was with the software in the Hopper Box and that neither the Hopper box I currently had, nor the one they replaced was the problem but, it was a software glitch and they escalated that problem to a specialized tech unit for research.
That is no way to treat a customer; to tell him hes the problem and go ahead and cancel and pay $300.00. He acted as if WE DONT NEED YOUR BUSINESS AND I DONT CARE WHATEVER YOUR PROBLEM IS.

Quit Dish DISH Network own me refund of $42 and change. Over 2 months went by after they received my equipment back. Called them may 10 was told something went wrong, and now they would issue it in 5 business days. It has now been 20 days since that day. I guess they count business days different than I do. This is the worst company I ever dealt with to get a refund that is due me. Stay away from them if you value your money.

I got dish about 2 months now and dish getting no satilite I call them 4 days with no tv on a snow weekend ridiculous then DISH Network lie about getting a 100$ gift card never got mine I'll be switching as soon as I can

WARNING - As an X-customer and having dealt with a massive amount of problems, I can provide a lot of information about how bad a company this is. I could list 50 major problems but I will just cover a few so you get the idea. First off, when you talk to them, DISH Network use extremely high tactics to sign you up. They do lie. You have to take a 2 year contract. In reality that "goes up slightly" as they say at the end of the first year is actually almost twice. And if you cancel you have to pay the reaming months on the contract AT THE HIGH RATE. They will try to have you sign up for a lot of "free" things that are only free for a short while. And if you want to do more than have a basic cable package with no bells and whistles, you are in for a big time spiel. And if you take some specials, double watch out. You get the pay for view channels for 3 months and if you don't want them you have to cancel. You will be lucky if you don't get charged for an extra two or three months. If you try to cancel them early so you don't forget to cancel, they will not let you do that. It's their POLICY that they can't do that. They offer a 100 dollar certificate if you recommend someone else and they take it. Well that someone else and myself got not 100 dollar whatever's. Want to deal with their customer service. You are better off dealing with that guy you get from overseas that can just barely speak English and knows so little about whatever you are talking about. A lot of people just give up and pay pay pay. They use sub-contractors to install. You will be lucky if you don't get a sub-par installer. And remember they are going to drill holes in your house and get in the basement and attic and such to set it all up. They will use sub par cable which can cause serious problems. They say they have little outage. I am not sure what they mean about little. For months we lost transmission at least ones or twice a week and if listening to certain channels it would cut out for seconds a a time for hours on end. I wish I could go into details about a lot of that, but it would take an encyclopedia to do so. An example. They installed some cable under the house in the crawl space. They broke the plumbing. We were without water for 2 days. We had to argue over not paying for the plumber they sent to fix the problem. And they charged us for the 2 days that we did not have the TV. And it just gets worse. Charges would show up on our bill that we did not make and we had to battle with customer service. And anything you want extra will be expensive. I had 5 extra boxes installed because I wanted to do certain things in the other rooms. They charged a bunch for the boxes. Found out later they would not do what I wanted and they were charging more than was advertised. That was because you were only allowed 3 under the original contract. When you get out of the contract they do not remove any of their equipment outside. That ugly satellite dish is there and you have to pay to have it removed and you better hire someone that knows what they are doing or you will end up with leaks. This is not to say that everyone has a lot of problems with their systems. The less equipment, the less the problems and if you pay 600 a month for the services, they most likely treat you better than those that pay 300 a month (after the first year). MY ADVISE IS THAT IF YOU ARE GOING TO CONSIDER SATELLITE TV (or any such as Direct TV which is just as bad as I tried them too), talk to some people that have had it.

I have had Dish since 1998. DISH Network have always provided quality service until recently. They have been dropping the signal. Black outs in the middle of movies. Much crap of restarting the joey or hopper to get going... Not only that, many channels have been dropped. I am a huge hockey fan and can no longer watch my local NHL, NBC sports affiliate. I have been told for the last year and a half that they " are working on it." I have been paying approximately $170 a month for what amounts to basic cable. I have tried to speak to a customer service and gotten nowhere. Tomorrow, I am calling Direct TV to see what they have to offer. So done with Dish. Zero loyalty to long term customers. What a joke.

I was told I could pause my service for 6 months to decide if I wanted to continue service because it got to be too expensive for just me and i had not worked for 6 months. I called when the 6 months was almost up to cancel. DISH Network convinced me that i could stay on pause. I called a month later to cancel. Again they said you are such a valuable customer and you have so much history with us, why not continue to pause a few more months and maybe you can start your service again? I reluctantly said ok. Can you believe the next day they reactivated my service when my original 6 mos were over and stated in their notes i decided not to reactivate another 6 mos. Such a lie. Now i owe $120 for not one day of service! They said it was my fault, not theirs. The only fault of mine was trusting that they would do what they said they would do. I will never go back to them. They have lied to me twice, and i didnt know it until i got a $242 bill. Now i only get half back. So upset. I would give no rating but i was forced to give at least one star

I had Comcast for about 4 years, and prayed that I would never go back. Now I am with Dish, some inor issues with teh weather, but nothing major. I am locked in to a 2 year contract so I have not seen any price increases. Customer service has always been good to great - no non-english speaking employees. I hope that once I finish this response my service reverts to that of Comcast.