DX

Four days in a row I’ve had a text and email telling me a scheduled two-hour delivery window. I’ve sat in day after day and no delivery has turned up. No one answers their phone so I’ve emailed. Been told they are short staffed, then told driver ran out of time to deliver to me, then told my parcel was not even out for delivery as no driver in my post code area.
How is this company still in existence? Their lack of communication at every level is appalling.

According to their tracking app my goods were delivered and "signed kerbside", strange as my house is not at roadside but up a path that serves several houses - wonder who signed. Tried their app to enquire but seemingly I need to be a company to submit. Really poor and in meantime I have paid for goos which I do not have. There should really be a zero dear rating

I wish I could leave zero stars. Despite the correct delivery address being provided, the tracking stated the driver could not find the delivery address. The address is a marina that can be seen for miles around and an office clearly obvious. Their website states "Get in touch with us. We’re here to help you in any way we can." If only that was possible.. After completing all the details for a live chat, you get a message to say no advisers are currently available. The phone numbers only get you to automated servicesthat then hang up on you. All the other delivery companies manage to find the address on a daily basis. Such a frustrating service.

The driver was extremely rude. He refused to deliver a double bed frame to my third-floor flat and left the flat-packed boxes at the communal entrance. I begged him to help me as I am not fit enough to carry all of them by myself, but he just shrugged his shoulder and left.
The online customer service live chat was not working, they suddenly stopped replying to my messages - 'I am looking at your case right now' was the last response I received.
I would never buy anything from sellers who use DX services.

If I could leave zero stars I would!!!
I am absolutely appalled by the lack of customer care I have received today.
I was originally given a delivery slot for new sofa delivery of between 17:08 to 19:00.
This slot was then rescheduled to 15:08 to 17:08 via text message.
My husband who is self-employed then had to take half a day unpaid to be at home to remove our window as this is the only way we will get a sofa into the house.
We were delivery No:20
After delivery No:19 which was two streets away from my house we received a call from DX at 17:53 informing us that the driver was stuck in traffic and had ran out of time.
We are a small estate, there is no heavy traffic and the tracker was showing the van literally on my doorstep.
I would question the following:
A) If the driver had run out of time why was our original slot 17:08 to 19:00?
B) Why if our sofas are on the lorry are we expected to wait until Thursday- Are the sofas just going to sit on the lorry until then? Surely we should be first in line for redelivery and not expected to re-join a queue?
Our experience with Furniture & Choice has up until this point been fantastic. You are not only letting the people down that are waiting on goods that never arrive due to one feeble excuse or another, you are also tainting the name of businesses that entrust their deliveries to you.
Words fail me.

AWFUL!!! I paid for nominated delivery, I am still yet to receive the item. No communication, no apology from them. Apparently it got sent to LEEDS hub... I am west midlands (by Wales). I took the day off work for the nominated delivery. They are now expecting me to take another day off work for the delivery, which I cannot do.

Delivered eXactly nothing. Retailer dispatched on time, DX have pretended to attempt delivery on 3 occasions and now can’t deliver at all (they’ve damaged the goods). Worst courier company in the UK by far. Check with retailer if they use DX before ordering

Terrible. First two failed delivery attempts not their fault - i was not in. Third time however...sent it to a different address so i would get a better chance of receiving it. Tried to track but wouldnt let me. No emails, nothing. Phoned and the automated machine told me, after asking for postcode and tracking details, that it would be delivered between 9 am and 6pm. It is currently 6.06pm and the delivery has not arrived after my poor mother in law waiting at home all day for it. Called again only for the same thing to happen. Called a different number and they said they had closed. Stupid online text on the website doesnt work either. Terrible company. "Deliver Exactly" they do not deliver exactly at all. They do not deliver! Looks like my mother wont be getting her birthday present which is almost a week late. Tip for DX - customers prefer to talk to humans not computers.

Parcel left on my doorstep, mere feet from a public footpath at the end of my short, unfenced garden. Nobody knocked.
DX’s email re delivery stated:
“We take additional steps to ensure that our customers' goods can only reach locations and address types which they have specifically earmarked as being appropriate for safe delivery”
DX also stated:
“If we can we'll leave your item in a safe place or with a neighbour.“
If they’d simply knocked at the door I’d have collected it from the driver. The first I knew of it was an email, however. DX didn’t fulfil any of the promises in their email.
Sadly, this is what people expect from some couriers, and I don’t think that this will change while margins are cut to the bone. I’ll be contacting the sports company, whose item was delivered, to tell them I won’t be using them again while they use DX. I’d rather pay a few pence more for a responsible delivery service.

Absolutely waste of time, had my parcel since 14th of April (two day postage), only send it out when I got in touch with them, 3 weeks waiting for 2 days delivery, avoid at all time!!!!!