Euro Car Parts

Ordered a rear wiper blade on their website for collection. I entered my registration number, which showed my Volvo model and the 16" blade which I required. When I collected it I was given a blade which was in a box stating that it was suitable for a Renault Megane. I compared it with the one on my car -- it was only a 14" blade and was not suitable for my car. I went back into the shop and told them that they had supplied me with the wrong blade. I was told that I had got what I ordered -- I pointed out that I had used their website, entered my registration number, and their website correctly identified my car. They then checked and discovered that I had been given the wrong part number but they would have to credit me for the 14" blade and reinvoice me for the dearer 16" blade. I was also told that the credit would take approximately 4 to 5 days to show on my card account.
I was not impressed at being told that I had ordered the wrong item when I hadn't, i.e. it was my fault that they had supplied me the wrong blade, no apology was forthcoming when they discover their mistake in getting the part numbers wrong. I was also not pleased that they can take payment twice and I have to wait 4 to 5 days for reimbursement through no fault of my own. It was fortunate that I noticed their error before I left their premises otherwise the cost of the blade would almost have exceeded the fuel cost of another round trip to colllect it.

Firstly. It’s hard to give a rating when the topic is split in to 2 sections. I will review accordingly.
1. Product/Price. This I would have given a 5 star for. Price was great and they had the product I wanted. So we’ll done on that part.
2. Order process & customer service. This is where you fall behind other companies such as Screwfix. Where they are superb.
Order online. Payment taken. No email and no text message. (Screwfix send both). Waited a day. Went to the branch to see if my item was in. I was told by the CS member that without an email or text she could not check for my item. I explained I had not received either but she can use my name to check. Which she said she couldn’t. I explained that payment had come out of my bank could that be used as proof. She said no.
I suggested please could she check if I gave her my driving licence with my name photo and address on. She then said she could do that. The customer ahead had the same issue and heard my conversation and asked if she could check his to which she agreed.
My product was not in but come back tomorrow. I explained I could but it would be the same scenario and process. This time I just gave my ID.
My frustration is there is no process in place where they can check easily for your item without a text or email. However if said company does not send either as a customer what can we do.
Suggestion speed up the process by taking a name or address to check for the item and save all the charade.

Your service is not fit for purpose.
Your Watford branch has taken over 10 days to deliver coil packs, a very small car part that is easily transported. I have been without my vehicle and unable to travel for work because of this! I ordered on the 15th of July. I contacted the Watford branch on Thursday the 21st to ask where my part was? The member of staff said "its standard delivery it should be there Friday(22nd) latest".
I have then waited until the 25th and contacted your customer service. Your customer service is useless with no ability to actually resolve my query, all they could do was escalate my problem to head office, which apparently then can take up to 2 days to be resolved! I then asked if they could contact the Watford branch and to my surprise could not...I was told I would have to wait for head office (so wait another 2 days!) Or contact the Watford branch myself.... What an unacceptable sham of a process for customers queries you have!
I have then contacted the branch myself.....again.
A very rude member of staff answered asking for the part number, he then informed me that the car part was just sitting on the shelf and was being sent out today. When I questioned why my item had not been delivered his reply was "I Dunno... I've just picked the item for you and you will get it today if you have any problem contact customer service".
Your delivery service is late, your customer service is useless, your Watford branch is rude, unhelpful and clueless to what is going on with their orders.
For the money and time it has cost me being out of work, I will be very unlikely to use your service again.

Poor service, lied to by everyone who answered a phone call, then have the cheek to request a review?!?! Idiots lol.
. I seem to be going round in circles here. On Friday the 15th July I ordered and cancelled these on the same day. I phoned again after to make sure they were cancelled and returned on that afternoon. I then phoned mid week again to the store who had not cancelled it after saying twice to me they had done it already. I then phoned your head office the next day who said they had still not cancelled it and it would be faster if head office did it so I asked them to. Then 2 days later you write me this email once again confirming that...
MY ORDER STILL HASNT BEEN CANCELLED.
Sort it out as you're breaching trading standards with these lies and making me wait a full week over the 5 day return period for my money. I phoned and phoned and phoned because your company has left me with almost no money for another week. Absolute disgrace and I won't buy anything from you lot ever again, lot of you need to go back to your customer service training and pay some damn attention.
Still waiting for my refund 1 week 2 days later...
Sort yourselves out.

Absolutely pathetic! Bought an alternator as advised by customer service - it turned out to be a generic universal one - I paid a mechanic to replace it. Immediately after replacement the alternator doesn't kick out the power it should. After speaking to customer service they can do nothing...I can PAY AGAIN to get my mechanic to take it off and then take it back to a nearby shop for a replacement (that may not even work...because customer service are not even sure it's the right one now!) and then PAY the mechanic AGAIN to fit the new one (so AT LEAST an extra £120 for the having to have the mechanic to come out twice more!!) OR I can go through 'warranty' - PAY for it to be taken off and they will come and collect, send it back to the manufacturer and then raise a claim - which will take around 28days. I am not entitled to a refund in either of the cases because...wait for it....it's been put on the car. So - I point out to senior manager at customer services that it's impossible to know if an alternator works or is faulty WITHOUT putting it on the car...He agrees...but still can't do anything!! I have never known anything so ridiculous in my life. BEWARE of using this company - they aren't even sure that the parts they are supplying are the right ones - and if it's found that they are wrong or faulty, they have no way of sorting appropriately!

Relying upon guidance from the Europarts website I ordered a battery for my Honda Jazz. It recommended two batteries based on the age and description of the car - plus plate number. The first didn't fit so I ordered the other for delivery. I then cancelled the original order and returned the first battery to the Widnes site. They said, after a wait of 40 minutes in the shop, that a refund had already been given (which was not the case) and would not accept the returned battery. Stating instead that it would be best for me to take the battery back home and give it to the person delivering the new one the following Monday. Delivery was made on the Monday but the driver did not take the first battery. I then had to drive to the Liverpool site to return the battery yesterday. After a 25 minute wait and a further 20 minutes at the counter trying to get the sales person to understand what was happening, I was offered a refund of £232.00 for a £49.00 battery. It turns out the credit note related to another person at the counter. I pointed out the error and eventually was refunded the correct amount. By then a queue of 4 or 5 other increasingly impatient people had grown behind me.

Discounts, Prices and Codes - Euro car parts are good as they are a one stop shop for most parts you may need, HOWEVER, they are not the cheapest.
From a perspective of reliability they are usually good at matching your parts to your vehicle accurately as long as you provide the correct registration and or make and model. This is a good time saver and peace of mind when specing up multiple parts. The delivery is not as quick as it could be though and when you are purchasing items for your only means of transport these extra delivery days can mean a real headache if you need to be somewhere with said vehicle, like a day job for example. Then there is the price, at first glance you think "how much is that oil!" and then you see oh wait there is a discount code, fair enough, however dont be fooled. Even with said discount code I have often found that the price is still higher than other retailers for the same product. I will not mention any competitors however I will advise to check that your purchase along with any discount is actually best value for money. That said if a part is wrong Euro Car Parts are very good at sorting you out with the right item, other sellers may not be as efficient so keep this in mind when making your purchase. I have bought plenty from them over the years and have rated them 4 stars because I would like to see faster delivery times and more aligned pricing where your discount code actually does give you a real bargain / discount VS competitors. Come on Euro Car Parts you are so close to being GREAT dont stop at GOOD !

Absolutely disgusting customer service. I ordered a part online to collect in Ashford which I was told was ready to collect, when I get there they had sold to someone else but promised me it would be in a store closer to me the next day to collect. When I went to collect from the other store the next day I get a call saying it didn’t make it on the shipment and wouldn’t be there untill monday. I asked could I please have this home delivered then as it wasn’t going to be possible for me to pick up, they agreed to this. I later get an email saying it was ready to be picked up in Ashford again.. I contact them and they told me it can’t be home delivered as they don’t deliver to my address, yet a euro car parts van comes virtually every day to the garage opposite me, I then get told the will do next day delivery through dhl. This was on a Tuesday, so I waited nothing on Wednesday, nothing on Thursday, I phone again on Friday and they say dhl couldn’t find my address. More like they hadn’t bothered sending it out. I then end up having to drive to another one of there stores to collect it. Very disappointed and won’t be using them again if this is how they treat there customers, no proper apology was given either.

I ordered brake pads and discs from EuroCar Parts online and collected them in-store at Burgess Hill. Using the online tool I assumed that when entering my car registration numbers the correct parts would come up, however, they didn't. I collected from the Burgess Hill store and drove home to Henfield hoping to get these fitted at the weekend (Saturday 2nd July 2022). When changing the parts on Saturday with my mechanic, he found they were too big - we needed 278mm discs and online sold me 300mm disc, i'm not a mechanic so I wouldn't know to check. We rang the store and they said to change them but could only offer half of what we need as the rest isn't in stock. At this point we had to travel to Burgess Hill especially to change these. I had to pay an additional £80 for the correct parts which EuroCar Parts got wrong and i'm still waiting on a refund 5 days later!! I then had to drive to IMF in Worthing to source the rest as this needed to be complete on Saturday 2nd July. My experience with EuroCar Parts has been awful, especially the additional 2 and a half hours it added to my day including driving from Burgess Hill to Worthing and back on a Saturday to change these over. As a customer I wouldn't expect this to happen, especially not from a market leading company, very bad business and I won't be returning because I have no confidence the online tool for ordering parts is accurate.

Terrible service. Paid for special delivery and specifically stated I would need to be called on my mobile as I live in a block of flats and my doorbell buzzer does not work. I work nights but as this delivery was important I stayed up all day waiting - turns out they posted a note saying I missed them so they did not call nor did they even knock otherwise I would have definitely heard them. Called back the next day enquiring and rude lady on the phone said it will be delivered today but no idea what time. Again requested that I am called on my mobile so there is no chance of missing it and painfully stayed awake again during the day.. heard nothing from them all day. So I ring back the next day and the gentleman I spoke to was either a liar or has no clue what he was on about. I repeated the request to which he answered “yeah we were supposed to call but you missed it” I had to stop him right there to verify that I had no missed calls on my phone and literally sat waiting by my phone the whole day, to which he replied “it was me I called you myself and your phone was switched off or summet”. Complete lie. As it had been an eventful couple days and I was super tired at this point I did not have the energy to argue with this incredibly annoying silly man so I just asked what time it will be delivered - he then answered “yeah definitely today” and hung up abruptly. Following day now I’m getting very impatient I called back in explaining everything that had happened the last couple days and the fact that I paid for special delivery due to urgency. 3rd time lucky I guess as the lady delivering did actually ring me this time. Not that it was her fault, to my surprise when I went down she showed me that she tried my buzzer and asked “could you not hear it?” I explained everything to her about how many times I requested a phone call and her response was “ah yeah my colleague told me to take your number just in case you don’t answer the door”. Furious at how incompetent they were at this point. Bad communication, terrible phone manner, lazy and untrained staff - will probably have to use them again in the future as we are limited to options in our town but will NEVER order a delivery ever again. Collected from them before and never had an issue. Please train your staff on how to speak to humans, admit when they’ve messed something up and learn to communicate with each other efficiently so problems like this hopefully won’t arise in the future.

The products I bought were all fine, my complaint is about the manager at Leeds Cross Green store. Arriving at approx. 12:15 to pick up my order paid online there was only one lone gentleman doing his best to serve the lucnhtime custom, most of which was not click and collect. One member of staff was clearly not appropriate for the number of people waiting. I suggested could he ask for another colleague to help? He said none were available. I rang the store phone number which was answered in 1 ring, by the store manager it later transpired. I explained the situation happing in his store and to my complete surprise he was not interested in addressing the matter for which he, as manager, is ultimately responsible on behalf of ECP. He explained that all his staff were doing the job they had been assigned to do, mostly manning the phones, therefore there was nothing he could do. I asked could he not temporarily reassign one person off the phones onto the customer desk to alleviate the queue? That was a flat no. Another customer expressing similar frustration at the 45-minute wait time to serve 5 customers in the queue, could see approx. 7 operatives sitting at desks, not all of whom were on the phone, evidently waiting for a call to come in. From my 22 years' experience in retail management I was aghast at the manager's apparent lack of consideration for his customers. Managing available resource dynamically to suit customer demand is a basic responsibility in this environment. ECP please would you please address this with Simon for the benefit of all your future customers.

Euro Car Part Wembley
Manager need a training or refresher training about customer services. Staff has more Experience then Manager.
I went to store to collect my order on Saturday 18/06/22. Apart from that I wanted to return link bar due to incomplete as there were no bolt with the Link bar. But I lost the packing lady on the counter was very helpful she explained everything and she said in this situation will will charge you 20% but she need to let her manage know. I was happy and I told her I will buy something else instead of Refund. She call her manager but manager refused. I was so angry that I just left the shop and left everything with receipt in the store. On my way home i call to Store number and asked for manager. Manager spoke to me and I said this is how to treat your customer? I told him the fact that I am not troublemaker that’s y I left this store quietly. Even he didn’t bother to come out and talk to me in the first. As I know I shout and get angry with someone in the store then manager quickly comes out and do what that angry man want. Any way he hanged up on me. I called back to ask why he hanged up on me. She didn’t bother to talk. Then after five minutes someone called and give me same offer what I was agreed with the lady on counter.
It’s shame .
I was very disappointed that day by the Manager. Anyway staff was soo help full. 5 stars for the lady I think her name is Oana something like that.

Ordered a part for my Nissan Duke 10 days ago, having never ordered from you before. The item was shown as "order before 4pm for next day collection at the store of choice". I then went to collect my item as ordered and paid for with my confirmation number, only to be told that they did not have the item and due to company reshuffles of where items come from the item could be ordered but they did not know when the item would be here! I waited 6 days for this item, due to a miscommunication the item arrived in store but I was not informed and the item was cancelled. I called 7 days after my initial order and stated I did still need the item and I would collect the item the next day which I did. As the refund had been issued I have to wait for the funds to appear on my credit card, so I have had to pay again (europarts holding £211.00 x 2 = £422.00) for this item once for the part and once for the refund which is still not back on my card after 5 days from the refund being issued. I picked up the part, ready to fit which I took to the mechanic and he informed me it was not the correct part!!! I had to go back into store for another refund issued and then pay for the correct part which again they did not know when would arrive. Thankfully it arrived 2 days later and it was shipped to me immediately 10 days after my original order.
The only reason I have given 2 stars is that the Operations Manager was great, but her hands are tied when it appears the system is broken, the online ordering system sends order confirmations without knowing if there is stock and orders are processed without knowledge of how long it will even take to get the stock or correct checks against registration numbers to make sure the correct part is sent out. A complete farce and if it wasn't for the friendly and helpful staff in store I spoke to I would have never given you a penny of my money and I still have to chase £211.00 that is still to be refunded. Sort yourselves out before you loose more customers because you certainly didn't gain one in me.

I have only given a 4star rating and not my usual 5 for Eurocarparts, this time they fell short on communications between customer services and their delivery depot. The parts are great the prices always give the customer the best deal around.
Another plus is that Euro Car Parts often deliver the same day as the order is placed and this delivery was no exception. I ordered late at night and it was delivered at 10:15 the next morning, which was great but I was not back from a hospital appointment and at that time I was on my way home.
That was where it all went wrong the driver left a card telling me to ring for a new delivery day and time. I rang and arranged to be delivered on Thursday. Nothing arrived so on the Friday I rang again and was told it had already been delivered but left with a man with tattoos that was outside my home. I checked all neighbours and none had seen the delivery so I asked for proof. All good so far still worthy of the full 5 stars.
I was sent an email with a photo attached which would not open. I asked for a better image and was sent a screen grab of the whole transaction and the photo of the drop was ridiculously small, Take a look at what they sent (png file attached). I enlarged the image and made it much clearer and it has become even more of a problem as the card was in my letterbox and the image is for it being delivered to someone in a doorway, but not my door or any of my neighbours doors. The mystery thickens. I will wait to see what happens next but I am not holding my breath on ever seeing my money back soon.
I placed another order for some cheaper blades and they arrived and were right for my car, the driver took my photo holding up the delivery note and another of the boxes on the doorstep. so I will give them a 5 star when I do that review.

I bought an item that was reasonable priced and convenient to collect as Euro Car Parts is close to where I work. I went into the collection area and was alone. Soon several other customers joined me. We all waited what seemed like an age, and I needed to get back to work. There is no system to summon staff. Eventually someone arrived. I went forward and was greeted with a very simple greeting of "Order number?" I said "Would you like it all or just the last few digits?" I was rudely informed "All. What am I gonna do guess the rest?" I gave the whole number and was dismissed with the announcement of "Next!" and the next customer was summoned. This happened to everyone. Without explanation the assistant left the room. After another considerable wait he returned. Surnames were announced and items thrown onto the serving counter. My name was called last and although first in line, I left the building last. Euro Car Parts bombard my inbox with emails to buy from them. It feels like a waste of time for them because with such poor customer service I shall only ever use them for price and convenience. They would not be my go to Car Parts choice. There is a branch of Screwfix close-by which is my go to store for my DIY needs. Their customer service is great. Staff from this branch of Euro Car Parts should pay them a visit.

Ordered the parts on Saturday afternoon to collect on tuesday morning, called tuesday and they said call back wednesday, called weds told to call back thursday this went on till friday. Not once did a store rep offer to call me back as this was a vital job that needed doing and my car has now been off the road over a week. I then called on saturday to see if my parts were available to collect and i was advised that they are in branch and will be available for a week to collect. I came on monday afternoon to pick up parts and was told that my order has been cancelled and monies have been refunded back to my account. I checked my emails and text and no notification of such. I checked my bank account and the monies have been taken and not refunded. I had to then pay again to pick up parts and customer service rep done his best but almost put the blame on me that because i never picked up the order in time they cancelled the order, when infact lack of communication and dismal customer service has led me to a negative review. All the times i have had dealings with euro car parts the staff are always rude and very unfriendly to deal with. Only best thing is your prices are cheap !

I ordered my parts to service my car online to collect in bridgwater. Collected my parts next day went home dropped oil out my car removed oil filter went to fit new oil filter realised its not the right one was a lot larger than mine so put back in the box rapped up my old one and got a lift back over bridgwater. When I explained was the wrong one she went and got some one to refund me I asked if they could search on the computer for the right one as iv had this problem before as my bmw is a limited addition for the 2012 olimpics so registered as a 2012bmw but on a 61 plate so asked if they could search a 2011 modle but the girl was very rude and told me they could not do that and could not manually search has to be done by reg of car yet I can manually search on my phone so I stepped to one side as I was searching she said vary rudely why don't you try another parts company like mill auto in bridgwater or another company on that note I left the shop I thought how rude so I googled the number on my old part to find out euro car parts do sell it so I ordered from weston super mare. When I got to weston I checked the part it was the right one explained what had happened in bridgwater they couldn't believe how I was treated they said the girl should have helped me find the right part if I spoke to a customer like she did I would have been sacked.

A series of mistakes, one after the other, just a really bad experience.
1st Issue - I take the old parts in with me, when I get home I've been given the wrong parts.
2nd Issue - I take the wrong parts from the first visit back, get them exchanged and buy some wiper blades at the same time as well as some oils and liquids. The wipers are wrong this time.
3rd Issue - I take the wipers back and order an AC compressor, guy brings it out, box has oil stains on it, I say isn't this an issue, he says no, it's normal for things to sometimes be dripped on the shelf. I open the box and the oil is clearly from the compressor inside, the box is soaked inside. He says not to worry it's covered by warranty, I reminded him that the time to fit it and the regas of the system isn't. I refuse to take this with me and it's the only one they have.
4th Issue - I order a compressor online to be delivered to me instead of collecting in the branch, to ensure I do not get that oil-soaked compressor delivered. Delivery turns up and you guessed it, the guy has put the compressor back into stock and they have tried to deliver that leaky one to me. I refuse to take delivery and get issued with a returns note.
I then decide to change branches (all of the above happened at Tamworth). I order a compressor at Burton branch, my next nearest and I go to collect it the next day. At last, a clean compressor and a really helpful guy, first successful experience with EuroCarParts.
5th Issue - Few days have passed and I notice the refund for the attempted delivery on the oily compressor has not happened. I ring up customer services and speak to a polite lady, but she is just fobbing me off, says because it says received on my account, it means they have it and the refund will happen in the next couple of days. I have no faith in what she says, but what can you do?
I ring customer services the next day, it's playing on my mind that she didn't have a clue and I will just be chasing up the refund in a few days. Lo and behold, I'm right, I was completely misinformed by her and finally, I speak to a lady who knows her stuff, refers it over to accounts, takes my details and the day after I get a notification that a refund will be happening within a couple of days.
This was my first experience with EuroCarParts and it was terrible, not only did I have multiple journeys to get the correct parts, I have to deal with a guy happy to sell a compressor that has clearly leaked all its oil and even worse he puts it back into stock to screw someone else over. I decided to do an 80-minute journey there and back to an alternate branch so as not to deal with Tamworth again, fuel, time, and money were all wasted.
I understand parts can be difficult, sometimes there are a couple of options and it can get confusing. What I cannot accept are complacency and shoddy customer service. I know the £800 I spent with them is small fry and probably irrelevant to them if I ever shop there again, but for a first experience with the largest car parts supplier, I'd have to say this was an overall absolute shocker. Lucky to get 1 star in reality, although Burton branch and the 2nd lady that sorted the mess out, probably warrant that one.

I ordered a replacement panel and at no point during the order process was I informed that the item couldn’t be delivered to my work address. I received notification of this via email the same day and was advised to contact the helpline to arrange delivery to my local branch. A week later despite 3 phone calls to the branch and helpline, my order is still not delivered and the branch has no record of it, despite me receiving an email from the customer service centre to say the order would be delivered there and that they were aware of that! I have a customer waiting for me to complete his repair at much inconvenience to myself and the customer, and I’m no further forward in determining when I’ll be able to obtain the panel to complete the repair. It’s not the sort of service I expect from ECP and leaves a bitter taste in the mouth. The first customer service advisor I spoke to when trying to arrange delivery to my local branch sounded like I’d woken him up and was barely legible, which may explain why the expected 2-3 working days I was quoted by him has turned into 6 and counting!
Two stars only given because the price was very reasonable, assuming I ever receive the part of course….

Placed and paid for order online to be delivered to my home address for an exhaust (car off road) gets an email next day saying cannot be delivered as out of postal area. Called up to complain and ask why it's not mentioned when placing order and got no clear answer. I had to make 6 calls to sort this mess out, I had to pay for someone to go and collect the parts which by the way we're no more than 2ft long! Gets an email in Dutch or German stating how glad you are that I resolved the issue and for me to give this person a personal review for sorting the problem out! I called the store who told me that the item was available for home delivery and at no point should customer service be sayin others. So all in all would have been cheaper and quicker and less stressful going to garage for them to sort. Lesson learnt, don't believe what they tell you as soon as they have your money they do give a chuff. Zero customer service skills and non existent complaints procedure, which I still haven't had a response too after being told that "a real human will check this and be in touch" still waiting !!!!