20 customer reviews of excellentphoto.ca
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Excellent Photo Rating
Based on 20 reviews from Excellent Photo customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
Excellent service and inventory. We were able to find the specific model of Nikon camera we wanted at a very competitive price, while other sites either didn’t have any stock left or were asking significantly more. We opted for the rush delivery in order to get it in time for our daughter’s birthday and they managed to pull it off. I’m impressed by the range of other electronic items that are offered and have bookmarked the site for future use. Truly excellent photo!
I was sold an open box repaired camera without disclosure of this. It was supposedly new in sealed box? I paid new price. No discount and no compensation until I complained. I was offered $20 or an option to return camera for another one. Inadequate in my view. I think more could’ve been done and I suspect they hoped I wouldn’t notice.
Amazing experience with Excellent Photo. Wish I used them before. I loved the PayBright payment option that allows you to pay in installments. The online shopping experience was seamless and the delivery was really fast. I'm definitely going to order from them again.
Everything was excellent thank you. I didn't know I had to hold the stabilizer button down while looking through the binoculars but that is my lack of research. Wasn't the case with my previous pair 15 x 50.
My item shipped the same day I ordered it and came in 2 business days! I was very impressed and will be ordering film again in the future
Fast prompt shipping by FedEx was first class. Competitive prices and professional service. Excellent Photo lives up to its name - EXCELLENT.
Love the vest but the tightener on the camera loosens off and I am worried I will lose it. Any suggestions? The fit of the vest is great and I have lots of room for adjustment. It would be perfect if it wouldnt loosen off the back of the camera.
Lorsque j'ai parlé avec un représentant, qui m'a confirmé que le télé convertisseur que j'avais acheté ne fonctionnerait pas avec mon objectif Sigma, on ne m'a jamais parlé qu'il fallait faire une demande de retour et même quand j'ai demandé par chat, la confirmation de l'adresse de retour à Jane. Si je n'aurais pas appelé pour vérifier s'il avait reçu mon colis, jamais je n'aurais su. Très déçu.
J'ai reçu une boîte ouverte lors de mon achat. Cela n'avais pas été mentionné sur le site même si l'article était en réduction. Dernier achat ici, je commanderai chez Gosselin Photos à l'avenir.
This was my first order and I’m very happy with the product communication and speed of the shipping. Will do more shopping in your store.
My experience with Excellent photo has been great so far. The product came in the best condition. However, it is yet to be tested. Thank you for timely delivery.
I found what I needed at ExcellentPhoto for a price better than to order from across the border not to mention no Custom/ Duty in addition to fast delivery. Their website is also easy to navigate on par with all big online retailers. Everything worked great no complain I'm very happy to be able to do my shopping in Canada whenever possible.
I was having trouble finding Fuji Superia in the US (New England). After some looking around I came across the ExcellentPhoto website which had it in stock. I sent them an email to double-check and Jane from ExcellentPhoto got back to me right away and confirmed that they had it. I thought "wow, great!" and bought some. A couple days later I got the package, very quick delivery!
C’e fut une expérience extraordinaire! J’ai accueilli le camera après juste quelques jours. Le communication dès le moment d’achat fut excellent aussi. J’ai reçu notifications à chaque étape.
To:
Customer Support re order #15303:
Excellent Website!,
Online Shopping and setting up Account was super easly!,
Payment and Email Order Confirmation was great!,
Tracking and Shipping was fast!
Thank you to EXCELLENT PHOTO!!!!
Merci Beaucoup !!!
Will order again for sure!
Norm Sultmanis, Lakefield Ontario
Package arrived in excellent condition. Planning US National Parks tour and had impossible task of finding camera here. Only wish postage was included for $500 order. Thank you.
Received my camera not the charger when I placed order again
Clearly got denied when I asked to reimbursed me
had to miss my two shoots because i gave commitment to get there for taking photos but well I couldn’t charge my camera or buy another battery that instant.
I live in the United States and often buy from B and H or Adorama. I am very glad that I found Excellent Photo on line. I have already made two purchases from them so far this year when I was unable to find what I needed at both B and H and Adorama. I highly recommend Excellent Photo! Miriam has been able to help me two times. She does a great job! My ranking of these three photography stores currently sits:
1- Excellent Photo
2- B and H
3- Adorama
Buy with complete confidence from Excellent Photo. Shipping is extremely fast and they are impressive with having the items I needed when the other two did not. Prices are excellent too.
Very pleased with the service. It also doesn't hurt that I payed $119 for a product sold for $399.99 at bestbuy! Will definitely be keeping my eye on this store for future impulse buys 😂.
This lens I ordered for a freind. We both enjoyed decades of photos with our old 35mm cameras and this lens has been a good reminder of the quality of those lenses for wideangle shots and close ups. This lens works so well in low light being a 1.4 arts lens. Look forward to landscape photos this spring and at weddings too.