FabFitFun

Hello, Omg!
Literally I am reading the complains and I am so, so Impressed how people can act like a kids. Let's make this less complicated. I am going to highlighted the 4 complains all over this website:

1. Cheap Price: HELLO? Tell me when or which store will tell you to compared prices not based on the original price. People say that FabFitFun are less price in other websites. Okay cool but That is going to be happening always, as It can be cheaper today, tomorrow it can be expensive. For instance Fab fit fun compared the RETAIL price.
2. Could not Cancelled: Customer Service in all Subscription boxes answer by email Address after 42 hours.
3. Did not Receive what I wanted: Lord! Of course you will receive a 70% what you like and another 30% probably what you don't there is not a way for you to say you like it until you see it. So is completely normal to receiver at least 1 or 2 items that you don't need or like because FAB FIT FUN is a box with variety of products not only makeup.
4. Social Media: So If you do not want to see what is in the box before you get it, Do not WATCH IT Duuhhh>>> I am still waiting for my Summer box because I do not live in LA of course I have to wait a week more. But Seriously? Is their fault that people make advertising?.
READ BEFORE YOU BUY DON'T BE A FOOL.
I haven't have troubles with the 5 subscription boxes that I am enroll in because, before I buy I read questions and answers asked by customers, do not blame a company for your lack of understanding or your IGNORANCE.
Last I am agree about that Fab Fit fun needs to have at least more staff members for Customer Service. But is great to see that this movement is growing so they can provide better Service this happens at one point in every single business that is growing and developing.

Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!

These two mystery bundles COULDNOTHAVEBEEN more perfect

As a whole, fabfitfun is by far THE BEST subscription box. FabFitFun don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!

I has 2 different problems with 2 different orders and the help/support staff helped me and fixed the problem immediately with no questions and No Hassel! I couldn't believe it. The first time I had a big expensive order with add-ons for my spring box and j had some financial issues come up. I forgot about the order so the payment didn't go though but it would keep trying to go through. Now once an oder has been submitted the rules say you can't change the order at all, return anything, or get any kind of refund so I was stressing out. I emailed the support staff and FabFitFun took out the add-ons from my spring box no problem and the payment would not be taken out again and I got my regular spring box with the option to still get the seasonal add-ons later. Second time when I received that spring box I had realized I had ordered a second edit sale box in January after my winter box. I had received the winter box but never received the second box I had ordered. I had forgotten about it becuase it said shipping would be delayed so i didn't think much about it until I had received my spring box and realized I was missing a bunch of items from the order before. So I check the shipping status and it showed it had been delivered to my house a month ago. At the end of January and it was now the end of February. I knew for a fact I never received it and was so afraid that I had lost that whole expensive order I had gotten for myself as a birthday gift. J thought because it showed that it had been delivered I wouldn't be able to get any kind of refund or get the items replaced which I would have rather had the items then a refund. I thought I'd be lucky if I went though a whole lot of stressful Hassel to even get a credit or partial refund. I was so up set and so worried. But I got an email back right away that they would fix it. NO HASSEL! NO PROBLEM! A-MAZ-ING

Couldn't be happier! And to boot I absolutely love all the products I receive in the normal boxes and love all the add on option you can get for a big discount and then the extra huge sales they do in between the seasonal boxes so you can get more stuff for a great deal. All there stuff is top of the line. Always happy with it. And this is coming from someone who only buys high end $#*!. Even more horse has all top of the line feed and equipment. Super happy with fabfitfun! I took a Chace trying it and so happy I did! It's like Christmas every time I get a box! You get the option to box some of the stuff in the seasonal box but they also throw in surprises!

First of all, I think the concept is great. I will address my first issue with FabFitFun. I am a small business owner. The way to gain trust and credibility is to mean what you say and say what you mean. Businesses that are online ONLY do this via advertising and photos of their products. I DO NOT feel that your pictures and advertisements of your boxes are an honest representation of what is in the box for that season. I've seen several advertisements for the Winter Box 2016 that showed the Mod Cloth scarf, which is actually a blanket. I know that the Mod Cloth Scarf was in the Fall 2016 Box ONLY because I received that box, which was my first box. Showing a picture of this scarf with the Winter Box 2016, in my opinion, is false advertisement. I also saw advertisements for the Winter Box that included the "Joy Comes in the Morning" tumbler, which was an item that was in the Fall box. Very misleading to the consumer, especially when the ad states, "Winter Box 2016". I do think eventually these type of practices will catch up with you and land you into legal trouble, if not corrected.

Secondly, I will review the contents of the boxes I have received thus far! I absolutely LOVED the Fall 2016 Box. There were many useful items in that box. The tumbler and the Mod Cloth were great. There were a couple of items that I'll never use, but... I knew that there would be. My Winter 2016 Box comes along and I am in SHOCK! It was terrible. Not ONE single thing in that box screamed "WINTER" to me. I looked at the retail prices and laughed. Seriously! I feel that if you're going to stay in business, you need to have more CONSISTENCY in the QUALITY and USEFULNESS of your items from season to season. The Winter Box seemed like you guys just threw a bunch of leftover stuff or items that companies gave you a really good deal on that were their leftovers! It really missed the mark!

With everything said... I am committed to continue my subscription (I pay monthly), until after my Spring 2017 box arrives. Once I receive that box, I will make a judgment call as to whether I will continue my subscription or go with another company, such as Birchbox.

After my first review someone from FabFitFun finally got back to me (recall FabFitFun often said they would, but did not). They said that the items I prepaid for and ordered were no longer in stock, and they would send some other items and expedite the shipping OR give me a refund (keep in mind I was told before they could not give refunds on items they already processed). I asked several times how, if my box had been processed weeks ago, the items were no longer in stock. As they didn't have the items I ordered any longer I requested a refund--and asked for clarity--again, as to how, if my box was processed several weeks ago, the items weren't in stock.

I got some odd answer about I had been given wrong info, and that when they reprinted the label and went to remake the box, the items were no longer in stock. NONE of this makes sense to me. If the label was the issue from the start--for all these weeks, why didn't you reprint the label and put it on the box you supposedly prepared some weeks ago, which apparently was just waiting to be shipped...? It's quite obvious this label crap is a lie they tell whenever they have issues. I have read it on other complaints as well. How long was this company going to tell me a lie about a label and never deliver the products? And why would I want a bunch of crap I didn't select--again, the point of the prepaid subscription is to be able to SELECT what you want... I personally feel this company should pay me interest on my money they held a year in advance and didn't deliver what they promised.

The only way I got a response was by posting on this site. I am also filing a complaint with the BBB, and would encourage all of you with similar negative experiences to do so as well. I honestly don't see how they stay in business. Of the four boxes, every time something was out of stock, or late... They are sorry so much, they should change their name to that. What really T's me off is that they keep stating the same lies over and over instead of fixing their issues:-(:-(:-(. They should have been upfront the first 4 or 5 times I followed up on my late box.

Here is the chat I had with them:
I ordered my box 2 months ago, when will it be here? You guys were sending me a second one since there was something messed up with your shipping label when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
Rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
Rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
Rachelle thats what i keep hearing. What does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
Rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!

I first signed up for the monthly subscription on Oct 21. Checking the status of my account over and over to see when the box would be shipped. I contacted customer service and was informed that the box would not ship for 3 months! So I cancelled and was refunded my money right away. When I got an email for $20 worth of add-ons, I thought maybe signing up for the Seasonal membership would speed things up a bit. Not the case! Was told by customer service that the Editor's box, which is supposed to ship out sooner than the seasonal wouldn't be shipped for almost two months! FabFitFun quickly charge your card for the entire year but you have to wait almost 2 moths for that "special treatment." I was told that when I ordered the Seasonal box was sold out and they had to roll over to the Editor's box, which would ship at the scheduled time. When I looked at what was in the Editor's box, I was outraged! One of the beauty products was a coloring book! A coloring book? Of course, being a VIP member, I thought I had the option of changing the item. Again, not the case! If I wanted to color, I'd pick those books up myself! This is what the Editor thinks is such a special beauty item? Wow! Was told by customer service that "people were very excited to get that box." I don't know any grown women who would get "very excited" over receiving a coloring book. Look, I loved the idea of having someone else pick out beauty products for me and get them in the mail. But if you're going to offer a VIP subscription service then I think the "welcome" box should arrive immediately and then start the seasonal box after. They seriously need to improve their shipping practices! It's all very confusing and frustrating. P.S. The add-ons bonus which led me to sign up again couldn't be used until after the Winter Box.?

I just can't put in words how much I love FabFitFun. I have my mom do it, so I can get 2 boxes! (She gets some lol). I also have my husband doing it. The value is jaw dropping! I spent what $50 for $600 worth of items (yes, I added it all together). The product's, let me tell you... WONDERFUL! I have my brand new spanking watch on, I used my sweet bag to put all my goodies in to go show the hubby. That was ONLY one box with no add on's. Let's talk about add on's. Hmmm maybe an account drainer... that's in a great way. I just want to know how people don't buy everything! If I had the money 100% I would have bought it all. I got a Kate Spade purse for half the cost! I got Kate Spade earrings and socks, and just sooo much more. I spent a lot, but got so much more. I save more than half I would say almost 2/3 off retail. My hubby took my CC until the sale was over to prevent any more orders lol.

Ok so one box I was not too happy with I didn't get to make my choices during the customize window. Anyways, I wasn't very happy with the items I got. FabFitFun were not bad, just bit things that interested me. I emailed them over it, expecting nothing. I won't say the outcome but the rep was amazing! So friendly! No matter the outcome I would have been happy just bc she made me feel valued and made me feel I was important to them.

All around wonderful company. The only thing that I am not thrilled with is the shipping time. It takes forever to get your stuff. I received my spring box today, it took like 2 weeks. It sat in a post office in Indiana for 4 days.

That's it! Please please please give it a try if you've not already!

I could write a novel about how bad this company is, but I'll keep it as short and simple as I can.

I originally ordered a sample box because I had a promo code that made it super cheap. I enjoyed the box and decided I wanted to subscribe. When looking at the options of going seasonally vs. getting an entire year's subscription, I chose the latter because of perks like saving a few bucks, getting priority selections on certain items and getting priority shipping. Big mistake.

First, FabFitFun never notified me via email when it was time to choose items (even though they email incessantly about useless crap), so I had to figure this out on my own, which meant some of the choices were already gone. Not the end of the world, but still annoying.

Then, my box was supposedly "shipped", but seemed stalled without explanation for more than their usual time frame that they have listed CLEARLY on their website. To make matters worse, a friend of mine had just ordered her first box to try it out and she received her box before mine showed up. Keep in mind, she lives about 10 minutes away from me and wasn't a yearly subscriber, so her box shouldn't have been shipped before mine. I contacted customer service about this issue twice, only to receive auto-responses stating that, due to high email volume, it would take longer for a reply.

Finally fed up, I chose to try the "chat" on the FabFitFun website and spoke to an infuriating employee that I'm willing to be was actually just a bot because "he" used the same phrase 3 times during the conversation that was so grammatically incorrect, it was almost laughable. He also couldn't give me any straight information, even though I simply wanted to know why my friend had received her box and mine was sitting somewhere unknown for longer than it should.

At the end of that "conversation", he assured me that he would credit me $10 for my troubles to be used for a future add-on and that he would look into where my box was and email me details. I told him flat out I didn't believe him and he assured me that he "promised" to do so. Did I ever hear back from him? No. Did I receive a credit in my account? Also no. Did I ever get replies to my 2 emails? ALSO no.

I had over $100 in add-ons on that box and had trusted this company by spending almost $200 for the yearly subscription and basically, they treated me like I didn't matter. Once they have your money, they seem to stop caring about you as a customer. News flash, FabFitFun, without us PAYING customers, you don't have a business. So before you go callously tossing us aside and ignoring us, while simultaneously sending free boxes to celebrities and influencers left, right, and center, remember that that will only get you so far. These celebrities will become wise to your shady practices, your customers will stop spending money on your website and before you know it, you're going to be declaring bankruptcy.

After this year is up, I will DEFINITELY cancel my subscription and they will never see another dime of my money. Honestly, if you look for sales and shop at places like Marshalls, HomeGoods and TJMaxx, you'll find a lot of these products for a fraction of their retail price WITHOUT having to deal with this joke of a company.

Shame on them.

I had contact FFF over fb live message, I am a very forgetful person... so at times I say/ask whats on my mind and forget the other questions I had. So in the same day, I had already sent FFF a few messages because not all messages were also fully answered nor clarified. I wanted to fogure out why it wasn't allowing me to reactivate into an annual membership, I also wanted to make sure I would get the mystery bundle for reactivation as well. I am a pretty specific and detailed person about literally everything, so I got a poor response by an employee, for essentially asking the same question because FabFitFun did not clarify or explain in the first response... so when he responded again, I mean I can just feel the vibe through my phone this person was irritated with me, you know when you know type of deal and the way the representative worded their response made me feel icky for just naturally being who I am. I got two kids! Young kids at that, I'm very forgetful and have mild short term memory loss. I didnt want to be a bother to whoever I was chatting to before, plus they redirected me to call if I needed any further assistance (lol), so I did, and I got a wonderful upmost best experience from this one person out of any other time from FFF. He was patient, kind and just listened. I had to clarify what he said to me, by repeating it back to him to make sure I was on the same page. He made sure I didn't have any more questions, when I said nnnnooo. Yes I do, he listened and answered very respectfully then would ask if I had any other questions. So I feel very humbled there are still people out there in customer service like this especially during these troubling times, just because you're having a bad day, does not mean you need to rain on someone else's parade. I was so close to just saying screw it and not giving FFF my money again, since I originally deactivated because of a bad experience with them before.

Originally I got invited by a friend with a starter box. The box came, wasn't super impressed with it, but chalked it up to it not being personalized. It did contain a mix of items. So I signed up for the quarterly box. My first box was the winter box. I was so disappointed. Fabfitfun markets their boxes as a mix of lifestyle, beauty, and fitness items. This is what is supposed to set their boxes apart from other beauty subscription boxes. I got 6 beauty products. A face Moisturizer, a pair of false eyelashes, a eyelash conditioner, a single use bag of bath salts, a single use hand mask, and a face Shae butter mask. For me, single use items make this feel cheap. It's a quarterly subscription. Maybe it's just me, but FabFitFun boast about it being full size products, shouldn't they last more than 1 day? Maybe 1 single use item wouldn't have upset me but 3 out of the 6 items are single use. Half of the box is gone in one day. Then 2 face moisturizers? Really? Why? I feel like false eyelashes are so personal. They should only give them to people who want eyelashes. I won't use them. Additionally, who needs to condition their eyelashes? How is that a thing? They valued eyelash conditioner at $70 which is the majority of the value of the box. Not only do I not need to condition my eyelashes. I would never pay $70 to do it. So essentially I will only use the face moisturizer, but can't justify paying $49 plus shipping for it. I contacted customer service and they really offered nothing to fix it. They refused to let me just ship the box back for a refund and hassled me about canceling. I had to call and do live chat to get my subscription cancelled.

I finally ordered from FabFitFun. I was on the fence for a while. I love beauty boxes, but this has a lot of home and lifestyle, so I just wasn't sure. I finally decided to give it a go for the $40 discounted first box. Well first, it takes a long time for you to get the first box. It took approx 2 1/2 months for me to get the first box. Then I didn't get the products I customized. The whole reason I decided to do it was because of the customization and I ended up getting several products that I didn't chose and couldn't use. In addition, there were issues with shipping and several products were damaged. I contacted customer service and FabFitFun told me there was nothing they could do. They have a forum online and maybe I could "swap" my products with someone else. Not happy. This was my first experience with them. My entire experience with customer service was surreal. It was all done via email and the agent had no empathy, never once telling me he was sorry I was upset and every other line had an exclamation mark! It was bizarre. I wrote back to the customer service agent expressing how upset I was that they couldn't resolve my issue and at least replace my damaged items and then he said he would replace the damaged items and as a courtesy would send me one item that I really wanted. Never mind that I had 3 items I hadn't selected and couldn't use (and was willing to send back to them unopened.). I just wanted what I had selected. This was just such poor service. Regardless, I'm waiting to cancel my subscription at this point, but I want to wait for my replacement items. But wait for it... I still don't have my replacement items. His email back to me said it could take up to a month for them to be shipped to me?!? I find this entire experience to be such poor customer service! (Extra exclamation marks just for that agent).

I ordered a box. Paid for the box. Then was swindled by an offer on black Friday to sign up for annual MEMBERSHIP during black Friday sale. I also placed an order for the black Friday sale. When I received the black Friday sale order, TWO purchased items I purchased were not in the box and the company seemed very hesitant to do anything. All I asked was for them to send me the missing items and FabFitFun would not but then after about a week and several calls and chats later, I was finally told the items were not available and I would receive credit for the next sale (WHICH I DID NOT!). Then, after over a month had passed since I placed the order for my original winter box, the order STILL has not been sent. After multiple, and I mean about 15 different conversations with different people who all lied to me about my case being investigated and even getting hung up on by one particular rep, I was FINALLY told that my items were not available and I would have to deal with not receiving what I have already paid for. NO COMMUNICATION WAS EVER RECEIVED FROM THE COMPANY WHATSOEVER INDICATING THAT THERE WAS A PROBLEM EVEN AFTER MY MULTIPLE CALLS WITH CUSTOMER SERVICE and I finally just asked for my membership to be refunded and was told NO that the can only offer me a free box by extending my membership by one season. When I asked about what that meant, the rep clarified that it would not be a free box or extended membership, that they could only just pass this box on by giving me a box the season after my membership is set to end. NOT really offering anything but basically telling me that I'm out of luck for the box I ordered and they would, as a courtesy, extend my membership by one season only because I asked where my order was and tried dressing it up as a few courtesy box WHICH IS A LIE! So all this tells me is that they trick people into signing up for annual membership to tell them their box is unavailable after MULTIPLE attempts at trying to figure out what is wrong then they tell people no refunds but they will extend your membership by another season thereby forcing customers to pay up front for services they will never receive only to be told their membership will be extended, only to not receive another box and to have membership extended so essentially you only pay this company and they refuse to provide the services you pay for. They get all kinds of money for memberships only to tell you boxes aren't available and you're membership will be extended every time. AND NO CUSTOMER SERVICE REP CAN HELP AT ALL! THE ALL SAY SUPERVISORS ARE CURRENTLY IN MEETINGS AND WILL EMAIL YOU LATER, BUT THEY NEVER, EVER, EVER, EVER, EVER DO! I am so angry and disappointed that I fell for the scam of a company that is fabfitfun. There is clearly no sense of responsibility by the company and does not sound like ANYBODY has ANY IDEA of what is happening at any time and no DIRECTION on how to handle inquiries or complaints!

I have been a FFF customer for just over a year (so 5 boxes worth). In addition to my subscription, I ordered 2 additional subscriptions as gifts. So I do have "history".
FFF uses U TRAC for its delivery company. That is a big part of the problem. The other part of the problem is FabFitFun must know they are unreliable and yet they continue to ship with them and then... when your order doesn't show up... they make you wait and wait and jump through hoop after hoop. This last box delivery is a prime example. Out of 3 boxes, mine, my daughter and my daughter-in-law, only 1 showed up. When tracking the shipment 2 of the boxes show as arrived in the delivery city and will be delivered the next day. Each and every day it changes to "delivery delayed" and the next day shows up as the delivery date. This happens day after day after day. In both instances, the box suddenly shows "delivered" and neither is received at the respective address, both single family homes. THEN, the kicker, FFF refuses to do anything about it for 5 working days saying the carrier "Often" shows things delivered when they are still at the warehouse. WHAT? So my personal box is now still not delivered15 days after it showed delivered and 24 days after it shows shipped. My daughter in laws box is the same, minus 3 days. FFF says they are sending a replacement box but it has been 11 days since they said that and a replacement box has not been shipped by them YET. The products are great WHEN they are received, but if you cant get them, what good is it. The amount of time I have spent on this issue would equal to watching 2 full length movies. AND BTW, this is the 2nd time (out of 5 boxes) that U TRAC has not delivered and FFF had to replace.

The boxes weren't bad
The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1. Vendor's name 2. Vendor's contact info 3. A confirmation number/order number 4. Proof of my purchase 5. Estimated shipping timeframe or 6. A refund. So now FabFitFun have my money, and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:

"I cannot provide a shipping estimate, as I do not want to give you false hopes"
"I do not have any information on that vendor"
"Unfortunately, since the order is with an outside vendor, we can not issue a refund"
"I do not have contact information to provide"
"We do not have an order number, as the order is with an outside vendor"*

*Then how will I contact this vendor and inquire? With no order number to reference?

ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.

Update: I submitted a complaint to the Better Business Bureau. Almost immediately, FabFitFun contacted me and apologized for the "misinformation". They DO have access to the tracking info for my order! They provided this, and gave me a $25 courtesy credit. This is literally all I wanted! I truly hope the person who vehemently told me they did not have access to the information I needed was coached accordingly. Such a ridiculous hassle and amount of time spent on something that would've been resolved with ONE EMAIL containing tracking info.

I am from Canada and have been nothing but impressed with this company.

My first box was the Fall 2016 - after seeing the reviews of others I decided to try it out despite the added shipping and exchange rate cost. I didn't receive my box for a few weeks so I called the customer service and the said that I should have received it by now and that it may have been held up as customs. She looked into it right away and I received my box within the week. The contents of the box were amazing and I was beyond impressed. I will also note that FabFitFun were EXACTLY the items that I had seen in all the reviews (with the different colour variations etc.). I will say that I did not think that the Winter box was as amazing as Fall but I still enjoyed most of the items and the ones I didn't I was able to give as a gift. That's really just a personal preference on my part though.

The theme of these negative reviews seem to be from people who didn't bother to check what box they were getting (Editor's, Fall, Winter etc.) and then were disappointed when it wasn't the box they thought they were getting. I saw the promotion for the Editor's box and noticed that you would get ONE of the options not all of them and that the eyeshadow wasn't a guarantee.

I have also found their customer service to be amazing and very helpful. You can ask question via the chat box on their website and they respond within seconds. After my Fall and Winter boxes I decided to take the plunge and buy an annual subscription (I was slightly disappointed because one of the main reasons was I wanted the seafoam roundie so bad after they posted their spoiler I figured it was worth it for that choice alone - unfortunately that one ended up not being an option and I hate the three options I did get to pick from but I'm still excited about the rest of the box). Either way it's nice to have paid for it all now and to have the year to just enjoy the boxes. Can't wait to see what's in Spring 2017!

The boxes were ok. I like that the products were full size vs Birchbox and others sample sizes. After my year subscription was over I decided it wasn't worth the money due to the amount of products I liked vs those I didn't like/use. I went online and followed their cancellation steps months before my annual renewal. Then SURPRISE, FabFitFun still charged me the annual fee again. No customize your box emails like previously, no your box is getting ready to ship or any warning that I was going to be charged again. So I get online to chat to cancel. She keeps trying to sell me the subscription at a discount if I keep it. Umm, no please just cancel like I have already done and asked 3x now. Then she proceeds to tell me that my winter box is already processing and I will have to pay for it?!?!?! What? I did my part, I cancelled months prior, I should not be held responsible for your error in trying to get another year subscription out of me. I told I refused and I want 100% of my money refunded. After several chat's back and forth she tells me she will send me a shipping label and I can ship it back unopened and then they will give me my $50 refund for the winter box. So, because of their error I am out $50 for the time being and have to track the return and refunds on my account. What a crock and what crooks! When someone cancels they should NOT charge them again and when they mess up they should fix it, not the customer! So if you sign up BEWARE of when you cancel. You can cancel your subscription but your account will stay "active" which means it will still charge you? Yeah, totally bogus. You have to call/chat with them to get your account deactivated and your card # removed because they don't give you that access to do it yourself. Wasted an hour of my life having to take care of it and still have to wait for the box and return label to ship back and wait for my refund.

I had an account for a couple of years. Several of my boxes had broken items. On two occasions I asked to have the broken items replaced, which was taken care of by customer service. I appreciated the prompt and friendly help. My last box contained a moldy bag, my whole box smelled of mold and the bag was unusable. I contacted chat help and FabFitFun sent out a replacement bag. At this point I have become beyond disappointed with having another issue. I asked to refund my annual subscription, which they said I could do, but instead of that they offered me a free necklace to not cancel. I explained that I was not complaining or canceling to get something for free, I wanted to cancel because the issues with broken items and the moldy bag being the last straw. The refund never happened. I then decided to just deal with the fact I have more boxes coming and hope for better on the next box. This box I had 3 add items. For some reason the payment did not go through, I was asked to update my account. Immediately it went though but only 2 of the items were charged. I went to chat again and they said I would only receive 2 items and the 3rd was dropped and could not be added. Again, disappointed. This time in was done and asked to end the subscription. I was told I could cancel but couldn't get a refund for the last 2 boxes. I could see if I just wanted to cancel for no reason but to have an issue each box and not be allowed a refund for the future is disappointing. Better customer service please and hopefully better quality control with the products. Including a screenshot of my last chat with fabfitfun showing my moldy bag.

I was an annual subscriber and was stuck with them for a year, but I managed to get out when FabFitFun messed up so bad they didn't have a choice. Firstly, they failed to send things that I have paid for, and for three months passed the buck, always saying they'd be getting back to me by email and then failing to actually email. As a result I spent extensive time on the phone (at huge cost as it's a US number and I'm UK based) had a huge amount of credit in my account as apology, which I could use on a future sales having chased to no avail and finally saying "credit me for the missing items and broken stuff". I logged in to the sale to use this credit, got what I wanted into the cart, and then was emailed to say accidentally they oversold items and cancelled them from the cart, to go back in and get them over coming days, which I did. They then have removed them from my invoice, and not explained why 15/30 ordered items are out of stock. Next you know, I log on to the forum to vent, and I find other ladies overbilled by $1500 panicking and others who lost $100s off their order. The stock management is shocking. They have not sent items since April. The sale system leaves people highly vulnerable. AVOID at all costs. After several staff misrepresented the causes of my issues, I obtained my personal data and could directly show it was their fault and glitch: the only way I got out of my subscription. I loved them but so many issues and so many women crying on their forums having lost 1000s of dollars that the public can't see... you can only see the forum once you have joined! Now we are seeing a flood of people using the same strategies to cancel annual subscriptions, as they too have huge issues. It's not isolated issue but system wide ones. Be warned. Many still don't have orders from months ago and there is mixed success with chargebacks. Avoid at all costs!

I love the saying, "expectations are predestined disappointments." You can't assume how things will be, but if you go with the flow, you usually get a better experience.

I've read the negative reviews and most seem to be about the shipping. Shipping is only a part of the FitFabFun subscription, and also partially controlled by other entities. I don't think about my box until I get the email saying it's on the way. I don't sweat it, it will be here. And the billing policy is clearly stated if you take the time to read it.

Not every product is going to please every person. If something isn't my style, I give it to a friend who I think will like it. I actually belong to a few subscriptions, and every once in a while I take the items I won't use to work and let the other ladies pick stuff. FabFitFun love it, so share your blessings.

As for the items, I LOVE surprises! Sure, not everything works for me (like the jewelry holder, I have a huge standing jewelry box already), but that's OK. I also have tried new things I wouldn't have before, and used things I didn't think I would need.

FitFabFun puts a lot of effort into the packaging, presentation, finding designers/manufacturers to work with them on products, and newsletter. If you're going to join a higher end subscription like this, you probably have disposable income to treat yourself with occasionally, (add up your pricey coffees or take out food for a month sometime!) so enjoy it for what it is, a quarterly gift box of stuff chosen by people who don't know you, and can't possibly please everybody. If you want to pick everything for yourself, go to the mall.