Fanatics

Update 1: Could not figure out how to update my order number online (since this was a gift return I had no order number and provided them one their customer service rep gave me), I private messaged Fanatics with the same number given to me. I will let you know what their response is.

I returned a gift earlier this year on MLB. Shop (run by fanatics) and received a 100 dollar store credit. When I tried to use this credit a few weeks ago, I noticed it was missing. Dealing with customer service was a painful adventure that shows an extreme lack of communication and a store policy that is not given to customers and designed to trick consumers. When I contacted the company, I just wanted this fixed so that I got that money back (after all Fanatics accepted the returns). I writing this partially hoping that something can be done.

1. First time I called, I was told that my return was made into fan cash instead of store credit. This was the first representative that alluded to store credit existing.
Since it was fan cash, it expired after 6 months. However, my account still listed a store credit area (that now had gone to $0) and I was given no notification during the return or on my account that this money would expire. The representative stated that a return shouldn't of been made to fan cash and that it was an error. They said they would reach out to the appropriate department to get it fixed.

2. Got an email the next morning that told me fan cash expires and no luck. I asked for them to contact me back via email or phone call. It did not receive either.

3. Called fanatics again, got customer service rep who refused to look into the case further and simply repeating the contents of the email. Got passed to a supervisor.

4. I was told that fan cash is all that exists now and that I should of gotten an email that told me it was expiring. Never got an email. When I looked into the online return policy, there is no mention of returns becoming fan cash and thus being subject to expiration Even more aggravating, (I copied and pasted it below), the return policy on the site mentions account balances and store credit outside of fancash in addition to my MLB shop account homepage. When I mentioned this to the manager, she told me that there was no way to remedy this situation from her end (she told me that corporate took away their ability to fix this) and I should contact the department via the chat.

5. Contacted the chat feature and explained my situation. I was told by a representative that she was going to contact corporate to ask for a gift card in the missing amount and I would hear back in 3-5 business days. It appeared all was fixed, but once again I was fooled by this company. I did not get an order/ticket number and after 5 days I had no response.

6. I contact the chat service again after not hearing back. After being disconnected 2 times (once via miscommunication and the other since I did not respond fast enough), I was connected with service rep who once again took no effort to look into the situation. Instead, she posted about the email response. When asking about the corporate gift card request, she could not help me since she did not have the ticket number. Despite it being the same issue, she claimed she couldn't look it up or help me with it. She said she would issue me a new ticket number, but couldn't help me with any updates from the request I made in the last chat.

7. Got another email regarding that new ticket number. Was told they could not reactivate my credit. Asked for them to contact me again directly.

8. Called customer service again. This other rep again stated a return is store credit and fancash was a rewards system for purchases and sent me to the manager. But, same story, my money belongs to them now. Unlike the other person who helped me the previous day, she DID find the missing ticket from the previous night. Said I should of gotten an email on it (Once again, I didn't) and that it was denied. Asked for it to be sent to me; said she couldn't but would contact the appropriate department.

At this point, I do not know what to say. I love the Cubs and Bears but I can't justify buying again from any place that Fanatics runs. They took my 100 dollars for themselves and show no remorse or help in fixing this situation. I have copy and pasted their return policy below that shows no information on fancash being given for returns and the inclusion of account balance/store credit existing despite being told it does not. I hope this review does one of 2 things. I first hopes it encourages Fanatics to fix a broken system that takes money from its customers. If Fanatics doesn't change, I truly hope that it helps consumers reading this avoid a similar fate. Instead of using that money on my brother's birthday gift, It looks like Fanatics stole that gift instead.

https://fanatics.custhelp.com/app/answers/detail/a_id/124/related/1/session/L2F2...⇄ />
https://help-mlb.custhelp.com/app/answers/detail/a_id/742

Information is found in the bottom of the dark box. Notice there is no mention of fancash or that your return will expire in 6 months. I include the key info below.

We will process your store credit within 10 business days of receiving your elible(no joke eligible is misspelled on BOTH their pages) return in our warehouse. You will receive a confirmation email once this is completed. (Take a guess if I ever received this email.)

http://www.fanatics.com/help/faq#account

This page lists the account balance and store credit information. To be absolutely fair, it does mention fan cash on this page but it never states that it is given for returns. In addition, account balance clearly shows IT IS NOT FAN CASH and can be used differently. My MLB account never listed my return as fan cash but as a store credit. There is no mention of expiration dates for account balance/store credit.

What is an account balance?
An account balance is like a store credit and can be redeemed as cash on the site. Unlike Fan Cash, an account balance can be used toward shipping expenses and sales tax.

Please review the following situation and help to rectify:

Fact 1: Order 107-4386-5772 was placed on 11/26/19. One of the items included product #1697516, a purple sweatshirt with a Baltimore Ravens logo in size Youth Small, for $40.

Given this fact, it seems very reasonable that I should have a sweatshirt in my hands for Christmas at a cost of $40. (Please advise if you would disagree with this assessment).

Fact 2: A sweatshirt was delivered to my house on 12/2.

Fact 3: I opened the sweatshirt to wrap it on 12/10. Upon inspection, it was not a Youth Small sweatshirt, but instead an Adult Small sweatshirt which had been personalized, with the number 11 and the name "SHAH" written across the back. (Sorry to the Shah family, as it looks like they're not getting whatever Fanatics expected this year!)

I contacted the customer service number, where they initiated a return. They stated the given product #1697516 was not currently in stock, and no one really knew when it would be in stock, but it should be back available to obtain for Christmas.

Fact 4: There is no sign of the sweatshirt getting back into stock, and multiple chat sessions with the Fanatics Customer Service team do not shed any light on the situation.

Also, seeing a similar purple Raven sweatshirt that IS available in the size Youth Small (#2890577), neither chat representative is willing to provide this item at the $40 price I had paid for the original sweatshirt (that I would have if Fanatics had not screwed up my order!)

Fact 5: Calls to the Customer Service line on both Saturday 12/14 and Sunday 12/15 provide no route to talk to an actual person. Regardless of the selected topic (place an order, talk about returns, ANYTHING), I am routed to a recording that states the customer service times 8am-10pm and then it hangs up.

HOW DO YOU NOT GIVE AUTHORIZATION FOR A $15 CREDIT TO ATONE FOR AN OBVIOUS MISTAKE ON YOUR ORDER FULFILLMENT? WHAT KIND OF SUPPLY CHAIN DO YOU HAVE WHEN NO ONE KNOWS WHEN ITEMS ARE GOING TO BE BACK IN STOCK? WHAT KIND OF CUSTOMER SERVICE SYSTEM DOESN'T CONNECT TO AN ACTUAL PERSON FOR MULTIPLE DAYS IN THE HOLIDAY SEASON?

Clearly I am frustrated with the lack of action from Fanatics to help fix a situation that has only arisen due to a Fanatics error. The lack of accountability is astounding!

To be clear, I am asking for a Youth Small purple sweatshirt with a Raven head logo to be delivered to my house for $40. [This is exactly what I had ordered in the first place]. Please find a way to make it happen.

HELP

Just another bad review for Fanatics... Unfortunately, this company (under various names) seems to have nearly complete control of the online sports apparel market via university and major pro league shopping sites. I ordered two tee shirts from MLBshop.com - a long sleeve (US$30) from Fanatics and a short sleeve (US$22) from Majestic. Poor reviews from many review sites had me concerned; although most problems seem to be related to shipping delays and customer service issues. I figured I'd do a small order to test the waters, with no urgency involved and an order that would be pretty hard to screw up. I received the products in a reasonable timeframe. However, the quality of the LS tee from fanatics is poor. The material is very thin/light (immediate wrinkling/warping on the first washing); the stitching looks like it will start raveling after about 20 washes (will have to wait to see); the printing is poor quality and looks like it will be distressed after a handful of washings; the ends of the long sleeves have no elastic (I could see this in the photo on the site, but I would have expected some reasonable reinforcing other than a 1/2" turn under with lousy stitching); and to add insult to injury the printing (arch with straight line on bottom) is not level. I'm not sending it back - but from reviews that I've read and from my experience, it appears that Fanatics quality and that of it's affiliated brands is probably uniformly low. For $30, Fanatics should provide something much better. I get similar (thinner than normal material, sketchy printing) LS shirts with local university sports logos from WalMart for $10-$12 that are of far better quality. The Majestic SS tee was pretty thin/light also, but stitching looks a little better, and the printing looks like it will last for a while (at least it's not crooked). Be warned in terms of your expectations. Someone is making a ton of money for nothing.

My son received a $38 customized t-shirt for his birthday. It arrived late, likely due to customization. He wore it only a handful of times before it began falling apart. It was washed properly and cared for properly. We have no pets. After chatting with customer service, the 3rd response typed by the agent was quoting their 90-day policy for replacement, followed by a 30-day policy to report damaged merchandise. His birthday was 105 days ago. This was a gift so I had no order number. This was a $38 t-shirt, not some $10 clearance item. Fanatics still refused to offer any remedy.

Fanatics.com has an Unconditional Satisfaction Guarantee. I guess this doesn't apply here. How convenient.

Here is their response after finding an email submission form buried on their website. I did get an email asking for more information and upon sending the requested information with pictures, below is the form email response I received. My guess is that this could have been the 91st day and I would have most likely received the same response.

Does this sound like an unconditional satisfaction guarantee?
https://www.fanatics.com/your-satisfaction-guaranteed/ch-2399

Hello Mark

Thank you for reaching out. I do apologize there is a 90 day timeframe to report a damaged item. Unfortunately item can not be returned or replace and we are unable to open attachments. I do apologize for the inconvenience.

If you need further assistance, simply respond to this message and we will be glad to help.

Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs.

Sincerely,

Fan Advocate - Fan Services and Support
Fanatics Retail Group\

It's unfortunate that the founder has put his trust in the people responsible for this type of service. It doesn't lend much credibility to him making good with his efforts on social justice. What a shame.

On November 3,2021, I ordered Braves World Series T-Shirts as gifts for my husband, brother, and sister-in-law so Fanatics could wear during some of the celebrations around town. Unfortunately, it turns out that receiving my order would take at least 3 weeks--that was the beginning of this nightmare. When I received the order, one set of t-shirts looked so bad, that I was embarrassed to give them as gifts. So, I called the company for return information and found out that the return would cost me $9.99! Eventually, we were able to get to the solution of returning the shirts and Fanatics would wave the $9.99. However, that would mean that I would have to release the shirts and hope for a refund. That still did not solve the problem of my gifts being received. So, I decided to give the gifts anyway. The people were ok with the gifts--were they were too small. I then called Fanatics customer service to see if I could EXCHANGE the shirts for a larger size. Still, the only option was returning the shirts I already have, waiting for a refund, then placing another order. For me, time is of the essence. I really didn't want this to continue past Christmas. The customer service person, Michael, was VERY patient with me. He listened to my concerns, gave me alternate suggestions and even took time to help me figure out the difference in measurements of the re-sized orders. Even though I felt that I was clearly in a nightmare situation with this company, I began to feel better because of his efforts. I'm aware that he is not the owner of this company, so there's is only so much he can do. BUT HE MADE THE EFFORT! We were able to reach a win-win situation and I'm feeling better. Thank you, Michael, for your efforts. I'm hoping that everything works out, but even if it doesn't, I at least feel that I received good customer service from him.

Dear Mr CEO Doug Mack of Fanatics,
Customer order number ##193-2935-2760
Latino and Native American students are writing this complaint to you, in order to share our anger, disappointment and frustration with trying to purchase goods through your website! We are some of your biggest customers, especially the Raiders and Dodgers fans! We are very disappointed with your poorly organized website and service for our purchase for #193-2935-2760!
We bought a gift certificate for our work colleague. Your website wouldn't accept it. We personally called to place the order, but the first girl who answered, gave us attitude and wanted to sell us another gift certificate, rather then accept the one we already had! We asked to speak to a manager, we were put on hold. Got sick of waiting, hung up and called back. Kayla answered, she was very, very helpful and a STAR EMPLOYEE, but whoever writes the descriptions for your products is not very good at it - all the products sound the same, and the product code doesn't show up on iPhones (see attached photo as proof), which caused confusion for your staff and us. To be fair, Kayla did her very best with the information on hand and we appreciate it, but due to the confusing and poorly written descriptions, our order came up incorrectly. We had to call back again! We asked to speak to the manager, for some strange reason, your manager could not just fix our order and exchange the wrong hat placed in our purchase, for the correct hat that we wanted. The manager wanted to do it the hard way and have us to go through the entire ordering process, all over again! We only get 15 minutes for a work brake; After several calls (and emails which went unanswered), the order was now taking over an hour, and our boss was getting pissed off! Ordering a gift is meant to be fun and special, but with Fanatics, it is frustrating as hell for everyone involved! After an hour of aggravation and frustration, and now dealing with a Fanatics manager who wanted to make a difficult situation, more difficult, we took your managers advice and cancelled the entire order! It seems incredible that you have such an outdated website, which won't allow for a simple task of making a change, without having to reorder everything, ALL OVER AGAIN! Your website ordering service is horrible, as are the confusing descriptions, which sound the same for every product! There is no way in hell that using a gift certificate should be so ridiculously aggravating and frustrating! Your website manager, copywriter and marketing manager should all be fired, because you just lost a group of regular customers! From now on we'll be buying our gift certificates from your competitors, who offer fast and hassle free customer service!

A girl from your office called and left a phone number (*******782) which reaches NO ONE! What kind of joke is this! Your customer service horrendous and the customer service manager should be fired! We were good customers to you and you treat us like dirt! Disgusting!

As mentioned, we cancelled the entire order, now we want our money back for our gift certificate, because we sure as hell won't be going through that time consuming and aggregating ordering process ever again! How do we get our money back for the gift certificate!

Thank you for your time and we look forward to your reply.

Dina

Terrible, terrible customer service. If you don't get the right product, right size on the first try, you might as well give up. I ordered a shirt with an Oklahoma State logo on it, and the shirt (which ironically was the correct shirt) did not fit me. I paid shipping costs to return it, and then received another shirt that fit, but the stitching on the logo was totally incorrect. The colors were completely inverted, so it looks like some odd alternate logo. I contacted customer service and Fanatics assured me I would receive the correct shirt. However, I called them again when this shirt did not arrive on time, and they told me it had been returned to sender (you would think you would inform your customer of this, but they failed to do so, as it had been returned several days prior to my phone call). The address was the exact same as the first and second delivery, so it was an issue on Fanatics's end. Then, when I tried to have it shipped again to a different address (I had moved addresses at this point because it had been such a long process), they entered my address incorrectly. I had to call again and change my address. After all this, a customer service rep assured me that the producer of the product had verified I would be receiving the correct product as advertised. To my surprise, I once again received a shirt with a faulty logo. In addition, at some point in the process, I also had a customer service rep ask for my phone number to begin a call "in case we became disconnected", which we did, and I never received a call back. Since my second faulty product was received, I have tried contacting a customer service rep via an email thread that we had going at one point, and all communication has halted from their end. So I now have two shirts that have faulty logos and have still not received the correct product, months from my initial order. Couldn't be any less satisfied.

I did two separate orders from them recently close to the holidays it's November 2018.the first order that arrived was missing an item also one of the t-shirts of the Sounders was horrible quality and you could see through it it felt like I don't know paper or something was very rough. Any who contact the company tell him I items missing Fanatics just tell me they going to give me a refund, because the product is out of stock not my fault it's their fault but they give me no compensation for anything or my time. Sure fine maybe it happens.

A few days later my other order comes in which is just one Jersey and the name of the player is spelled incorrectly on the back! So again I contact the company they tell me that the item is out-of-stock I can return the product for free shipping and get my money back. Again no compensation! So twice they have made mistakes on their ends exclamation marks and twice they offer me nothing but to give me my money back which is great but no compensation for the mistakes that they have made! I even asked them can you at least give me my money back and let me keep the defective Jersey so I have something!? They said no I'm like okay it's probably just going to go to the trash. They said no we donate things. So again they want to give me their company and ordering from their company! But they want me to return the product so that they can donate it and get a tax write-off for donating things!? What a horrible company I told them this is why you lose customers and nobody will order from you again at least Amazon and some of the bigger places will let you keep the product plus give you a refund or at least give you a gift card or something for their mistake!
DO NOY WASTE YOUR TIME WITH THIS COMPANY! HORRIBLE SERVICE HORRIBLE PRODUCTS BECAUSE THEY CAN'T EVEN GUARANTEE YOU'RE GOING TO GET A PRODUCT THAT YOU ORDERED AND IF YOU GET IT THEY CAN'T GUARANTEE THAT IS GOING TO BE CORRECT OR EVEN GOOD QUALITY

I ordered a NY Giants jersey from the site and was honestly very excited about it. The item finally arrives and let me just say - I've seen better quality knock-offs out of China. For $180 I received a jersey with poorly stitched/fraying numbers, the jersey was half iron on and had stitched patches, the NFL flash that sits in the crest of the neck was so off-center that it overlapped the seam joining the jersey and mesh together by nearly a quarter inch. Just the shoddiest of workmanship.

I contacted customer service for a return as fanatics has this 365 day return policy (it sounds great to the uninitiated, but you find out otherwise quickly) to request a return label. During the call the CSR and I discussed how I'd like the refund to be processed, giving me an option of store credit or a refund to the card processed. I opted to have the money refunded to my original means of payment and went about my day. Nearly ten days later, no refund had posted. So I contacted customer service and that CSR told me to give it 48 hours and if it hadn't posted yet to give them a call back. 72 hours later I fire off an email asking about my refund. Within 15 minutes I receive a matter of fact email from some nameless employee that Fanatics refunded me on a gift certificate that they e-mailed me. Now I'm sure you're thinking - how did you miss an email like that? Well, two reasons. One, I had received an email already from them acknowledging the refund and that it would be applied to my card and reason two being that Fanatics literally sends anywhere from 4-7 emails, EVERY SINGLE DAY.

In any event, despite all of this, Fanatics still didn't issue a refund. I've now filed a dispute with my bank and pissed and moaned on the BBB website. If you have money to burn on sports memorabilia, avoid these bloodsucking pieces of $#*!.

Warning sports gear enthusiast stay away from Fanatics has no morals matter fact it could be run by somebody who is running our country but that's another thing. Here's my deal Fanatics tell you cannot cancel an order but refuse it I refuse the new order never touched it now its sitting over 4 days at my post office waiting for FedEx to pick up enough returns and their great customer policies and staff tells me well we have to wait until we get the item back.
I had one supervisor named Tiffany that said they would issue me a one time courtesy refund. Just now at Wednesday, January 8 at 3:24 AM EST.
I just spoke to a supervisor some name gentleman named SIENI who said no Tiffany was wrong we have to wait until we get back the package when you're returning a package to them it can sit at the United States post office is dark for 3 to 4 days until FedEx picks up.
Tiffany told me now all companies do that and I politely try to correct her and tell her no Nike doesn't do that nor does Amazon when they receive that the shipper has the package they issue the refund immediately they don't wait weeks until they get back to package!
I am more angry at myself than I am at them for giving him my business this is my fault!
But if you buy from
Any of the fanatics tentacles it's your fault. Against every good part of me of my soul I have to say this, fanatics as a company deserves to go out of business!
Reason of review: Poor customer service.
Monetary Loss: $68.
The attached right now is it's status and yet they're refusing to refund my money being I've never had possession of this item. Nine out of 10 companies would've given me the $68 the second it was shown that I never had possession or was returned to the carrier.

Ordered 3 items on a Wednesday because I got a coupon from a Dunkin' Donuts coffee for 25% off any order. Found out Fanatics exclude sale items & you can't combine with free shipping over $29, which was annoying, but then they offered ShopRunner if you spend more than $75. Free 2 day shipping. Signed up for that (with the knowledge that it needed to be canceled immediately after, since it's probably a scam piggybacking this firm in the way it's laid out to reward people who spend more money, only to get locked into a shady contract that looks like a free year of fast shipping, which doesn't look like Amazon Prime's backwoods cousin at all), paid in full, and marked 2 day shipping. I tracked the order through the rest of the week and everything looked good.

Here we are 3 days later, package arrives and... only 1 item out of the 3. It's the wrong size and, hilariously to me, the only one I didn't need for tomorrow. There's no invoice or shipping manifest in the package (what the f$#%?), which tells me they have a terrible strategy in place for handling their distribution. The website offers almost nothing in recourse, the 'where's my item' section hasn't been updated in 4 years (and comically seeks to levy blame elsewhere if something is wrong), and calling customer service resulted in her immediately saying 'we'll re-ship it you and it'll be there in another 3 days' -- I wonder if she deals with this situation all day, every day, because that's what it felt like in how she responded. Their management team clearly does not understand how to take ownership of problems since it looks like this is an ongoing issue for the last... years. I had low confidence going into this after reading reviews so I'm only mildly annoyed by it, but I can see why this company is so good at pissing off its customers. Basically, just go to a local store and buy what you want instead of taking this 50/50 shot at getting what you paid for.

As an aside I noticed they flood your search results with their in-house brand which probably nets them a huge profit if you buy it (and, interestingly, they're sometimes marked as 'best sellers' with special badging - hmm.) directly from them. So they mix it in with everything else and hope you don't notice. Classy, Fanatics! You're a real 80's corporate entity now, in 2018.

I recently purchased a Washington Capitals hoodie from Fanatics with Alexander Ovechkin #8 on the back. While it does say personalized in the description, in no way did I think that it was a "customized" hoodie as I simply picked a player from the drop down option and submitted my order. When the hoodie arrived, I found that it was too small, so I shipped it back to return. I did not hear from Fanatics for about 3 weeks, even though Fanatics say it takes about 7-10 business days to process the return once they receive it. I called after approximately 3 weeks as my tracking number said that the item had been delivered. At first, the customer service person told me that they had no idea where the hoodie was and that they would put in a request for someone to get back to me via email in 2-3 days. I waited 5 days and still had not heard back so I called again. This time they told me that my item was not going to be refunded as it was considered "customized". Keep in mind the name and number that I got on the back was the captain of their team, and likely the highest selling player of merchandise. I told them that I never would have sent it back if I thought it was customized and not returnable. After I realized they weren't budging on the refund, I asked when I would be getting my hoodie back. They said that it was my error and I would not be getting the hoodie back that I paid for, and that they would be donating it to a charity of their choice. In what world is choosing a player from a drop down menu considered customized?! I could see if I got my own last name put on the back of the hoodie, but their most popular player? Come on! I even asked to speak to the manager and she was even less helpful than the customer service agent. I will never be purchasing from Fanatics again.

This is my worst purchasing experience.
I bought a vintage 80/90s Bruins jersey in early June. I was super hype since if I would get it in time, one of my friends would bring in to the draft here in Vancouver and have it signed by Cam Neely. I got the jersey just before the draft and was thrilled... but then I realised it was the wrong one. Fanatics sent me a vintage from the 70s with the yellow shoulders and lacing neck collar. I was very disappointed to miss the opportunity to get it signed. I returned the jersey and was told that the right jersey would be sent. Well yesterday I got the same wrong jersey again. It has been more than a month! I called the curstomer service and was told to ship it back again. When I asked how can I make sure I can actually get the jersey I ordered, I was told that I cannot get it because there seems to be a mistake in the system. Though on the website you can still buy it? What gives? See here!
http://www.nhlshop.ca/Boston_Bruins_Jerseys/Mens_Boston_Bruins_Fanatics_Branded_...⇄ /> Unbelievable! Then I was told I would get my money back. I asked how or when I could get the jersey then? No answer about that!
And what about getting credit for this poor service. The only answer I got is a 10% discount on my next item. Really? Not even paying taxes. I just hung up. I never did that in my life. This is insulting.
Now I am trying to contact them via live chat to stay polite with the customer service because I feel for the people having to work for them. However, the live chat system is still not working after 3 hours of waiting, though it is between 8 AM ET - 9 PM ET. No idea when it will be back!
In 2011, when NHL was not affiliated with Fanatics, the NHL had forgotten to glue my name properly to the jersey. When sent pictures of the mistake, they were more than accommodating and told me that I could keep the jersey and sent me another one for free. That's quality customer service! I wish that partnership had never taken place. I wish I had known how bad have things changed lately.
I'll buy from a street store or the Bruins Pro Shop instead next time. It's well worth paying the person in the store for their service or having to pay the U. S customs in order to get actual quality service!

I cringe every time I want to buy Pro/College gear and the only place that has what I am looking for is a Fanatics site. My latest purchase was from MLBShop, but it happens every time. I think Fanatics blatantly lie about shipping times. As it stands right now, it will take over a month to get 1 jersey that I assume they already had in stock (nothing custom about it).
There order tracking and shipment "system" is terrible. It never updates and they clearly spend the least they can to ship. All of my shipments must take the Pony Express to get from Kentucky to LA Area before they are put on the Mayflower to get to HI. All of which is fine, but just let me know it's going to take 2 weeks longer than your told me when I purchased it. Borderline fraudulent business practices as they know I'd look elsewhere if I knew from the get-go it would take over a month. Also, I can never find my order on my account, by clicking the link in the email, or entering the order info into their webpage. I have us the automated chat helper? Why do I have to do this every time I want to track an order from Fanatics? It doesn't show up in my recent orders and when I input the same data I did here in the form on the "Track Order" page, it cannot find it? The link to the order in the email receipt doesn't work either. I don't know why it is so hard for Fanatics to figure out this process. Literally the last Ecommerce site that still can't figure out how to ship and track properly. If I had other options, I'd use them, but they seem to be getting a monopoly on authentic sports gear. I have not received my item yet so I can't speak to the quality. According to Fanatics site, it should arrive to day, but FEDEX has it arriving 4 September. They will use COVID as an excuse for poor shipping, but that is just lazy business that lacks adaptability.

I ordered cubs facemasks May 8. Every day I logged on it said pending. And it kept saying pending for well over a month! Finally today it tells me probable ship date June 30th. THATS UNACCEPTABLE! I've gotten orders from China (Wish) is less time! Their website is insane to find things. Whenever I logon I have to keep proving it's not me. Click the items that have trees, click the items that have crosswalks. Why do I have to do this multiple times?!?! Insane! I don't even have to do that with my bank account for crying out loud. And if you want to talk to someone it don't let you it sends you to a chat where you talk to a freaking computer and it gives you the same answer over and over again ( the wrong answer mind you!). I literally had to switch over to the desktop version to find the phone number. But I will say the girl that I talk to was the sweetest kindest person that I've ever talk to About something like this. We was talking about our kids and everything else at the end of the business call. That's what I like, real life people and you don't see this enough you just see straight up business like rude people. But back to the business at hand. The first two people that I talk to you did not say this was a product that was not in stock. The lady I talked to today said Fanatics should've told me that which they didn't So here I am today over a month later and still Do not have what I paid for. So I cancelled the order and requested my money back. Which they say will take 2 to 7 days. Ridiculous! It took you 30 seconds to take my money but a week to get it back. What a shame! So tomorrow my order from Amazon will be here and I will make my own Cub masks. Thanks for nothing Fanatics!

Exactly how many different problems & issues do you see below from this one company about one transaction?
You know what Fanatics say about first impressions.

I received a Yankee shirt on 12/28 as a birthday gift from my brother in another state and it was a size too small. There was no receipt of any kind in the soft package (except a 20% off coupon that expires 12/31/18). My brother was away on vacation, but I didn't really want him to know I was returning it.

I noticed it was from the EBAY Fanatics store so I looked it up and called them.
The representative was able to find the order (under my name? After not locating
It under my brother's name?). She provided the order number to me. Then she
Began speaking of a refund and I said it was a gift; I want to exchange it for
A larger size.

So she had me sign onto a website where I needed to print out a form to enclose with the return. But the only option on the form for a gift recipient is to get a credit
Certificate.

So I mailed it back with the form and I PAID THE POSTAGE. It appears if my brother had made the request, a pre-paid postage sticker would have been enclosed.

So I'm not sure if they have some weird policies, or if their rep provided incorrect
Information.

Days later... My daughter gets an email from them with the wrong order # saying they're going to issue a refund. Then she gets another email saying they couldn't process the refund because it's over 365 days and they issued a credit certificate number. So did they look up my address and see my daughter's email address from a previous order? My email address was indicated on their form that I sent back with the return.

Well at least it was done quickly and I do have a credit.

So I go online to order something. I see a shirt I like for $27.99 and it indicates "FREE SHIP." When I go to order it, I get a message that indicates free shipping is available for items $28 or more. (and that includes me entering a promo code of "29 SHIP"). So I wound up ordering a more expensive shirt and getting free shipping.

1/11/19 update per Fanatics request: Order # was 15973060The
Email my daughter received indicated her order number from last year
(don't have it with me). I'm almost assuming that the credit I received
Was based on her year-old order (could have been a few dollars more than
I deserved; not sure) and not the current order. Either way, I ordered
Something else (my XL size wasn't available in the same shirt from the
Gift or the next few shirts I looked at) and delivery is due today. New
Order # is: 107-4201-1198

Do you see below where fanatics was asking me to contact them privately? LOL you'd think they would provide me with a link or an email address. That's when you know they're really not interested in helping you.

Placed an order on 10/29 and paid $14.99 for two day shipping to where to the game on 11/4. Contacted the business on 10/31 as it showed delivery was delayed until 11/1 (at this time Fanatics refunded shipping). I figured if it got here before the game, I wouldn't complain. Checked on 11/1 and delivery was delayed until 11/2. Checked on 11/2 and delivery was delayed until 11/3. I think you see where this is going... Checked on 11/3 and it is delayed until 11/4 end of business. I am leaving early morning on 11/4 so it defeats the purpose of spending the $130 on game-day gear. It seems as though I requested 2 day shipping and it was sent via standard ground. Contact customer service again on 11/3 to see if I would be able to pick up the shipment, they tell me I can call FedEx to check on that myself. I figured for the inconvenience, they could have called FedEx and followed up with me since it is their merchandise until I receive it. I have placed multiple orders with Fanatics over the last few years and have recommended them. I will not any longer and plan on returning the items as soon as they are finally delivered.

When reading other reviews, it's very difficult to believe that the shipping companies are the problem. I've seen a day or two delay, but 3-4 days isn't something I've experienced with a shipping company unless there is some form of disaster delaying delivery.

Update: Shipping label clearly says Ground shipping. So it seems like they were trying to make back a few bucks even after initially paying for 2 day shipping and then attempted to cover it up by saying FedEx sent it as ground. Returned merchandise, still in original packaging, back to Fanatics. They stated that they were unable to process a refund to my card (even though they previously refunded shipping charges) and instead gave me a credit to their site. All I want is the full refund and I will never purchase from this site again.

I ordered a saints jersey for my boyfriend. I paid using PayPal, and the transaction was successful. About an hour later, I got an email stating that there was a problem processing my order, so it was canceled and the money would be refunded. I called the number on the email, and the lady said that the order didn't pass verification. I don't know what type of verification she was referring to because the money had definitely been deducted from my PayPal account. After a series of questions about my address, she said that i had passed verification and asked me if I wanted her to resubmit the order. I said yes, then she proceeded to ask me how I wanted to pay. I told her the money had already been deducted from my paypal, she said I would have to pay again and wait for the refund from the first order if I wanted to reorder the jersey. This was absolutely absurd. Why would I give them more money, especially considering that Fanatics took my money the first time, and then canceled the order? I expressed this concern to the representative, and she said it would only take a few hours to refund. I told her I would call back then.
The next day, the money still had not been refunded. I called again, this time I was told that refunds took between 24 and 48 hours. Needless to say, I felt like I was being given the run around by this point. The 48th hour happened to fall on a Saturday, so I asked for clarity, if I should still expect to receive the refund in 48 hours, she said yes. Today is Saturday, still no refund! I called again today, and this time I was told that the money would be back Monday. I am done with this company! They are complete scammers! I never got a chance to actually see their merchandise, so I cannot comment on quality, but judging by all of the comments above mine, I think I dodged a bullet!

Two words to describe Fanatics: lying and deceptive. This is absolutely the worst experience I have ever had with a company. Fanatics deserve zero stars. I placed my order ensuring that I chose items that had the "guaranteed delivery by 2/2 or its free" so that I would have them in time for the Super Bowl. Needless to say, I did not receive my items in time for the Super Bowl, but I also did not receive them free. When I called and spoke to customer service, they acted oblivious to the fact that this guarantee even existed, and said that they couldn't find it anywhere on my account even though my order email clearly shows that I did order my items under this promotion. Instead, they offered me a small discount, and 30% off of my future order. This future order is never going to occur, because I will never order from Fanatics again after this ridiculously uncalled-for situation. I also emailed the company explaining to them how irate I am about their lack of service quality and deceptive nature. Their response involved explaining to me that they already gave me a small discount on my order for this situation, but that they would provide me with an additional discount to mitigate this issue. Do I believe that I will ever see any amount of refund from this company? No, I do not. They already blatantly lied about providing a full refund if I did not receive my order by 2/2, and assume that they can lessen my irritation by providing me with a sugar-coated afterthought to smooth over their wrongdoing. The problem here is with the trust that I no longer have with this company. They did not fulfill their promise in any way, and I have lost complete respect for them. All I wanted was my order to arrive on time for the Super Bowl. This did not occur. I got nothing but the runaround when trying to communicate with them or their delivery service LaserShip. Fanatics is just utilizing a diversion to shy away from the real issue here: They have no appreciation for their customers, and have undoubtedly lied through their teeth. They may have made a profit off of attempting this scheme presently, but rest assured they will never ever be profiting off of me ever again.

Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..."

So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card.

So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks.

So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, Fanatics cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,