FASHIONPHILE

Just received my Loewe Puzzle bag in tan and... I'm speechless! I've wanted this bag for years and finally bit the bullet. It's definitely an investment, but one that will pay in dividends years to come. It arrived beautifully packaged and wrapped - all the care in the world taken to make this purchase feel as special as possible. I will also say, in comparison to other resale sites where FASHIONPHILE just chuck your purchase in a crappy little dustbag and dump it in a box, Fashionphile took such care through the entire process. WOW. Customer for life! And not only that, but the bag itself is virtually brand new and I saved hundreds off the retail price. AND it's a sustainable way to shop! What's not to love?!

I love Fashionphile! But... the changes are cringe worthy! I came to Fashionphile originally to buy gently pre-loved luxury items at a discount! But instead, you're allowing brand new bags to be sold at a HUGE up charge! That's price gouging and it's not fair! Obviously if we're paying full price we'd rather go to the LV boutique and get the whole experience! And paying MORE than you would pay at the store is criminal! Shame on you Fashionphile! This is why i only by items that have been on your site long enough to be discounted. Not cool. I'm rethinking who I choose to spend money with.

I have been shopping and selling on Fashionphile for a while now, but the service in my opinion has been declining. Before if I wanted to contact customer service or selling contain it would be a breeze now it's hard to get in contact. Also regarding the items being shipped in unacceptable condition. The other day I received my bag and the keys were thrown at the end of the bag instead of being placed in its right place! I hate to see a website that I adore declining like that.

Loved everything about my purchase. I caught a discount code, and was able to pay for my gucci belt in increments which made it attainable. My belt was delivered within 3 days which was impressive. When I opened the box everything had my smiling from ear to ear. From the confetti detail, the box for my item instead of just sending the belt in a dust bag alone was all impressive. I thoroughly enjoyed how FASHIONPHILE even put tags on my belt because it made it feel like i bought a brand new belt rather than preowned. The belt was in meticulous condition also. I am pleased above and beyond. Im officially a fashionphile fan!

I buy 90% of my clothes, handbags, and shoes from second-hand stores. For used designer handbags, I have the best luck at Fashionphile. I prefer shopping at Fashionphile because FASHIONPHILE sell the best quality designer bags for the best price. Fashionphile also has great customer service if you contact them by email. Their phone system seems to be slow but I get quick responses when I email them. I have purchased wallets, handbags, and a briefcase and all of them have been 50% or more off of retail price.

I had a sad experience after I had open heart surgery and was in another country and called a couple hours late to pay off a scarf on reserve and the last wouldn't budge. Time difference and all. After major surgery
I was so disappointed. It was a few hours late.
So I have not bought since then. Hopefully this will be better experience.
Thank you! Otherwise I enjoy alll purchases.
I won't reserve again. I got not notifications that the deadline was approaching. I thought it poorly organized for the consumer

A 1994 LV Keepall 55 Bandouliere was my first purchase from FASHIONPHILE.
The online pictures showed it to be in exceptional condition for its age and with a 30 day return window I figured it was worth taking a chance on a pre-loved bag (I'd only ever bought new) It arrived in just a few days and upon opening I could not believe my eyes - it was near perfect. I mean of course you could tell it had been used (um hello 1994) but it was in better condition than I could have imagined. I am so thrilled with my purchase and the amount of money I saved vs buying new. In fact, my new favorite past time is stalking the "new arrivals" so I can fall in love and buy again

Great customer service. Client service rep was very helpful on the phone when I called to ask a question about the item I wanted to purchase. Shipping was fast and the packaging was beautiful--like something out of Sex and the City. I have shopped with Fashionphile for years, but I used to walk into the Beverly Hills location on Wilshire Blvd, before Carlsbad and NJ warehouses were open. The prices have increased significantly, for what seem to be harder worn goods, but the demand for vintage/used luxury accessories has increased over the past decade as well. Overall, I love the new CHANEL tote, and I will be purchasing from the Fashionphile site again soon!

I always check out this site first to satisfy my hunger for designer bags. FASHIONPHILE are authentic and the prices are competitive. Mainly, you can put things on reserve and give yourself a few paychecks to complete your purchase, but most important to me you can return a bag for a refund. The site I used to give my business to, TRR, doesn't allow returns on any bags. You can measure and think of how and where you'll use it, but I feel you need to see something that's an investment piece in person before making 100% commitment. I also love that when you open the box, the packaging is like receiving a beautiful gift!

Knowledgeable, professional, and nice. They want their customers to be happy

I had a gorgeous Chloe bag I LOVED and I was very clumsy three weeks ago and broke the strap. I will try to get it fixed, but just in case it cannot be fixed I was desperately trying to find another bag, but due to it being a 2019 bag I could not fine one. I stumbled upon Fashionphile and found my bag in "excellent" condition, and it arrived very quickly and was in fact in EXCELLENT condition! I would even have settled for very good, or just good, but it looks brand new! I am so excited, and the price was not too bad at all!

Lately, written descriptions of items do not match the actual photos taken. For example, the description may say, "wear and scuffs on handle" but there is no photo for the buyer to see the issue. Or, there are photos that clearly show wear that is omitted from the written description. I've also noticed that some items that are discounted to 20% are not left on the website for enough time for a buyer to make a decision to purchase-the item is removed and uploaded as a new item for sale at the initial sale price.

I decided to make my final payment with 10 days left on my reserve. When doing so I owed $252.50. Fashionfile's system would not allow me to put in the cents value ans also would not let me round up to the nearest dollar $353.00. Calling customer service FASHIONPHILE could not explain but processed my payment. But this final payment does not reflect on my PP history for this purchase. Tech service should be notified and problem should be fixed.

Pleasant and easy to deal with but could not answer my previously mentioned technical issue

Very pleased with Fashionphile! Several bags look brand new. I love what's there. Unique styles, colors, & bags that are discontinued, and hard to find. Just what I am looking for, and the prices that I am looking for. I have used their reserve program numerous times as well, and it works out great for me. I am a longtime Fashionphile shopper, and seller, and will continue to do so. My favorite place for designer bags. I receive so many compliments on my purchases. Great company!

I am a first time Fashionpile client and found the site to be user-friendly and straightforward on my initial effort. I was disappointed that the first-time 15% off Customer Codes did not work for my order and made me a little skeptical about this new company.

The fact that Neiman Marcus stores are pick-up locations did provide a sense of security and help alleviate some of my fears knowing this company was aligned with such an outstanding department store that is built on the reputation of customer service & excellence.

After scouring the internet, I found that Fashionphile has the best inventory, price points, and seems to be trustworthy. I felt most comfortable buying from this reseller. I love that FASHIONPHILE notify you of price changes on items you follow. I pulled the trigger on my first handbag and my confirmation said it would ship it 1-3 days. After 4 days I still hadn't received a shipping update, so I started to grow concerned. I called customer service and they checked on my order, apologized for the delay, and sent it out next day. Overall it was a good experience.

My order didn’t ship in the time they said so customer service said they would overnight it. It wasn’t overnighted, but I did get my order within a few days.

I'm a huge fan of second-hand luxury items, and the Fashionphile made it easy to find the styles you want, identify the condition of the bag with their accurate pictures, and gave you peace of mind when it came to the authenticity of the product. The handbag was securely packed to ensure its safety during its travel, and I was happy with the additional dust bag provided by Fashionphile to utilize as well. I will definitely continue using this platform to keep these styles in cycle for longer!

I purchased a LV piano bag. Didn't like it, but it was my fault- I didn't look at the pics close enough! I returned my order (although it did take a long time in transit due to COVID-19), FASHIONPHILE advised me that it may take up to 10 business days to process my return since they were extremely short staffed. I emailed them and they responded same day. I had my full refund in my bank account within 2 business days of them receiving my purse. I plan to buy another one, just be sure to look closely at the images because everything is there.

My only current complaint is the "condition" in the listings. Some say Excellent followed by a huge list of flaws, while others say good or very good, but their condition is better than the excellent ones! Not certain of how FASHIONPHILE determine what condition a bag is in, but it doesn't seem like there's a protocol that they all follow. Seems like they leave it up to the individual who's doing the authentication! Also the prices are janky. Seemingly pulled out of thin air sometimes! An EXCELLENT bag can be cheaper than a GOOD bag! It's very confusing and hard when you're comparing bags to make a purchase!

Prior to May of this year, I never purchased second-hand but always directly rom boutiques and stores. I decided to try Fashionphile.com after reading positive things from them.

I started with small dollar value items and had a good experience, so I worked up purchasing a $1.7k 2008-vintage LV monogram bag. Fashionphile processing and shipping times have been very long recently (they're short-staffed), so I didn't get the item until almost 2 weeks later, when I was leaving for a 4-week Europe work trip. I inspected and it seemed fine, so I left for my trip. When I came back, I had an actual chance to use the bag, and I noticed the bag was asymmetric and looked strange sometimes. I tried to figure out why, and noticed a crack where the handles met the bag.

This is a serious issue for the bag as LV does not fix bags that have cracks in the canvas. It makes the bag worth significantly less than what I paid for it.
I reached out to Fashionphile and explained the issue, and FASHIONPHILE said there was nothing they could do for me as it was past the return date. (It was about 20-25 days past the return date, not months.) They told me that it was my responsibility to seriously inspect an item when I get it and return an item if I'm not satisfied.

This seriously made me mad as that is essentially saying that the customer is responsible for quality control, not the seller. It's a "buyer beware" type of mentality. I see two major issues with that:
1) Information asymmetry. Putting the QC responsibility on the purchaser sets a bad precedent given buyers may only see a few luxury items in their lives, and a few may be neophytes, versus companies see thousands if not tens of thousands.
2) I don't work at Fashionphile, why should I do free labor for them and inspect their items?

I really hate to read bad reviews. You can look at my review history - I give vast vast majority 5 star reviews as my parents own a small business and I understand how difficult it is to deal with Yelp and angry customers. However, this is just beyond the pale in my opinion. I am not a picky customer, and normally I let a lot of things slide and don't return items if they are slightly off, but this is a serious issue. I have spent time filing complaints with Better Business Bureau, Ripoff report, Planet Feedback, etc, reporting this incident to the FTC, and even writing to the California Attorney General. This business practice of customer doing the QC is unacceptable and can easily lead to fraud. I object to this in every way and believe Fashionphile should be held responsible for this business practice.

I was
Told I PURCHASED Mansur Gav. BAG via email and even received confirmation
And then for NO reason I get REFUND "notice" via E MAIL? Please
Expedite refund quickly, as your company took my funds quite quickly and I DONT understand why I am Not receiving the handbag when it was PAID IN FULL/ funds extracted from my account? Sadly to say this but it seems like a "scam"; I would like my refund in timely manner. Thank you

Not a good experience as I was so excited about receiving my tote.