50 customer reviews of fast-growing-trees.com
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FastGrowingTrees.com Rating
Based on 50 reviews from FastGrowingTrees.com customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
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Description: Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
Address: 2621 Old Nation Rd., 29715
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The customer service is very good.
After planting I had some questions and even on a Sunday I was able to chat with a representative that gave me great tips to protect my new trees from frost.
Absolutely recommend fastgrowingtrees.com
Reported and issue I was having with my avocado tree , was asked to supply pictures, so I did was told it could be 1-3 day for response, on day 3 I received and email that said another plant was on its way to replace that one, couldn’t be easier.
New plant arrived very quickly, much smaller then the original but still within The size range I ordered and even though this one is looking the same way as the first one did, only time will tell but I have high hopes and you with you guys behind me , how can I complain....I truly can’t thank you.
I live in northern Michigan and our fall colors are fabulous. We sadly lost 2 shade trees this year (not maples) and are looking to replace them.
I sent pics of the tree upon delivery to make sure you felt it was healthy as there were a few black spots and holes in some of the leaves. I was assured it was. After planting it the few leaves that had spots fell off and all the others are now beautiful healthy red as we have had a beautiful fall. I water nearly daily (if we don't get rain) to make sure the roots are getting enough moisture.
I sent 3 emails after the first tree we received arrived sickly, and dying. We planted it anyway, but after 3 weeks, it showed no signs of life. So, I called FGT and asked them to look for my emails with the pictures of the tree. They could not find them. So, I sent another one with pictures, and Lisa found them. She saw that the tree was not producing leaves and ordered me another tree to replace it. That tree arrived today. This company does what they say they will. You may have to keep after it, because things do get lost in the shuffle sometimes, and mother nature has not been kind so far this year what with the abnormally cold weather. Fast Growing Trees could have used that as an excuse and said sorry, and I would be out a lot of money. But nope....they replaced the tree. I think maybe it is an even bigger tree and I could not be happier.
said wait weeks to see if a plant will bounce back. how about sending healthy plants and trees in the first place. Paying top dollar for smaller size trees or bushes you would think they would make some effort.
I shouldn’t have to go to all this effort to make the order right. The company should. I gave them photo of exactly what they needed to determine the error on there side, but the request for more information and pictures kept coming. I’m done!
Friendly and informative, but I would have liked a credit or replacement for trees on the brink of death.
FedEx botched the shipping on one order, but FastGrowingTrees was quick to make it right. Their customer service team was also available and helpful for planting and care questions regarding my plants after delivery.
Diane was amazingly responsive and helpful. I especially appreciate that she asked if I needed any further assistance from her before closing out my ticket. This made me feel like she was taking the time to fully listen to me and address my concerns, rather than rushing me away to help the next customer.
The day after I planted my apple trees, a deer mauled one of them. I had never seen male deers in my yard before. I called customer service to see if there was anything to be done - ask if my tree might still survive. Instead, FastGrowingTrees.com offered to send me a new tree. It was more than I expected and I'm grateful. Now, my trees are protected by garden fences and an attack cat.
I emailed customer care to inquire about the state of the trees when they arrived. Customer care responded quickly and assured me they are probably just stressed from shipping. But did assure me that if there was a problem there are there to help anyway needed. Could not be happier.
I gave a mediocre review about a Peanut Butter Fruit tree that arrived looking well, but then seemed to be in a prolonged shock after being planted. I guessed that was largely due to the excessive amount of rain we got just after I transplanted the tree. CustomerCare reached out to me asking for pictures and details. After FastGrowingTrees.com reviewed the information I provided, they gave me some recommendations. The tree is already looking better.
Quick and helpful.
The contact was mainly for questions on shipping and availability of the particular tree(s) I was interested in. She was knowledgeable and courteous.
A tree expert corrected the problem and sent me a new beautiful tree, which was what was advertised. Very healthy, leaves, branches, etc. Customer service refused to do this.
Awesome, just sent a email with pictures, my tree was replaced without even speaking to someone!
I kept in touch the entire time and made sure to use my 1 year warranty. I provided them with all the info FastGrowingTrees.com needed, including the photos. It worked just fine.