Freddie's Flowers

Ordered flowers as my daughter got some for my mother that where beautiful. Mine came half dead and not worth £25 so emailed to cancel. I got a phone call offering a free bunch to put this right but allowing me to drop in and out if I wanted flowers again they arrived half dead. A week later I got a text saying a Freddie’s delivery was on its way I hadn’t ordered it a wasn’t in to send it back. I immediately sent an email saying I didn’t want it and tried to text Dpd to stop the delivery but couldn’t. On getting home a checking my account I was down for weekly deliveries that I hadn’t. I then tried to close the account but it can only be pause. I rang my bank told them about the delivery coming that day and told them to cancel all payments to them including the one for that day. STAY AWAY FROM THIS COMPANY USE YOUR LOCAL SHOP. First photo is arrival second is 5 days later

Flowers were sent to us, with vase, as a gift. Vase quite interesting but flowers well past their best, despite having been sent out only one day before they arrived. Tulips drooping and many blossoms fallen from the prunus. Fewer stems but of better quality would have been better.
Lots of happy-clappy documentation, but I am not tempted to sign up. I can and do get much better flowers from my local florist or supermarket. Reviewers elsewhere also report major hassles when they have tried to cancel their subscriptions. All in all, this looks like a good idea that has been very poorly implemented.

Placed an order for a gardening tool from their shop to be delivered with the next flower delivery - they removed this from my order (may be it got sold out?) but didn't alert me.
I tried cancelling my account by emailing them but they wouldn't let me do that through email. They called me and I said that I didn't have time to discuss further (since I was at work) and asked them to email me the confirmation of the cancellation - they still have not closed my account. There isn't an alternative way on their website for you to close your account or remove your bank details.
Please avoid this company.

The customer service is extremely poor and struggle to get hold of anyone when there is a problem. They advertise offers that are not real and go back on their word. I had an offer and told thus wasn't the offer signed up for even though I screen shotted the offer when I subscribed, 3rd vases won't be arriving.
The flowers are dehydrated so God knows how long they have been without water. Poor poor business avoid. Skipped rider but still delivered flowers and took the money.
Very hard to cancel

Initialy brilliantly friendly staff but: miscommunicated the service to me in a pop up shop, lead me to believe I choose when to be sent flowers/charged. I got charged the next week without my consent. Website says in several places ''you can cancel any time!'' without specifying how to do so. I emailed them 2 days ago, no one responded yet when i called, i was placed on hold and it turns out they had read my email, just had not bothered to email me back. Shame the set up is so poor, for such a lovely business idea. If they sorted out their transparency and were not so miserable over the phone when you do cancel, it would make me consider coming back at a later date. Now, not so much.