GE Appliances

Recently purchased a new GE Refrigerator from Home Depot. Upon delivery I inspected the unit and did not see any issues. On the second day after delivery, one side starting bowing and warping. I contacted GE Cares from the owners manual, and after an appointment was set for a service tech to come out GE Appliances tried to charge me a $99 service fee for a brand new appliance that is of course under warranty. After arguing with the customer service rep for 10 minutes, she finally relented and agreed to waive the fee. The service tech came out and said that the issue is most likely caused by improperly applied insulation and that nothing could be done to repair it. The tech also stated that I would be contacted for follow up but all I received was an automated call asking if my appliance was running. I next contacted Consumer Affairs at GE, the rep proceeded to tow the company line and state that this is a cosmetic issue and that this type of issue is not covered by GE. Despite reminding the rep that GE manufactured the product, the rep was insistent that GE has no liability and the rep stated that Home Depot is responsible for any issues since they obtain the units from GE. This is also not the first time I have had problems with a GE product. The policy of GE is crystal clear: They do not care about their products after they are sold, and they will not follow up or back up their products if any issues arise. My advice: Look elsewhere to manufacturers who have a good track record of supporting their products.

I purchased a GE dishwasher model GDF645SMNES, front control. I am not at all satisfied with the control panel on this dishwasher. The buttons light up at the slightest touch, yet it is very difficult to select cycles or turn the dishwasher on. The first time I attempted to use this dishwasher, nothing at all happened. It would not start. The instructions provided in the quick start manual were useless. I called GE for help and the technician that was sent informed me that I needed an updated computer application program. I had to wait another week for this and have the technician return. I was tied up waiting for the technician to arrive during the 11 am to 11:59 pm window. No one arrived! After waiting another couple of days to have the program uploaded, I got the same results - difficulty selecting a cycle and starting the dishwasher. After the third call for service on this brand new dishwasher, I am completely fed up. I have to push the buttons very hard to get anything to happen. I requested to have a replacement dishwasher and I have been told that the dishwasher is repairable. I have been unable to operate this dishwasher without a problem and I have been placed in a loop between the protection plan people and GE with neither being willing to replace this dishwasher. I was told during my third call that my complaint is "buyer's remorse". DO NOT purchase this dishwasher. By the way, I discovered that the protection plan I purchased for $115.00 does not include replacement and GE and Home Depot Protection are one and the same. This explains why it has been useless to complain since there appears to be no incentive to replace a defective product or respond to a legitimate product complaint in a satisfactory manner. Shame on you GE!

I ordered 4 appliances online (washer, dryer, stove, and dishwasher) from Home Depot. The ordering process and delivery process went just fine. The installers came and GE Appliances were professional, wore face coverings the whole time, and they did a good job overall. The washer and dryer doors opened the wrong way and I asked if they could switch them around. They said they could not do that and that I needed to enter a service ticket and the service guy would come out and switch them around. Sounds easy enough... not so much!

Because my appliances were GE, I had to call GE directly. When I called, I got NOWHERE. It directed me to their website, so that's where I went. I entered a service ticket for both my washer and dryer. I received a call about a week later and got my appointment set up. When the service technician arrived, I told him what I needed to have done. He immediately told me he was ONLY there to fix my WASHER because he did not have a ticket for the dryer! He said if I could get GE to send the service ticket to his company, he would do it while he was there. He said if they could not send the ticket that he would have to charge me $150 for him to do the 10 minute service! I immediately called GE - I FINALLY got to a live person! I explained my situation. She entered a new service ticket for my dryer and said it was going to XYZ company - which was NOT the same company of the technician who was there in my home at that moment! I REPEATEDLY asked her to send to it to the company that was there and she said she could not. I then asked to speak to a manager and she sent me to the automated confirmation line that then hung up on me! I am a single mom and took off work for a FULL DAY to have a 10 minute repair (because they would only give me a 4 hour window, so could not work during that time)! And now, the work I needed to have done IS NOT EVEN DONE! I spent the rest of my afternoon calling back to GE service to try to speak to a supervisor or manager - I spent OVER 60 MINUTES ON HOLD and never got to speak to a supervisor or manager!

Fast forward about 4 weeks! I FINALLY get a call from the other service company to come and switch my DRYER door around. They were supposed to come TODAY (ANOTHER FULL DAY OFF WORK BY THE WAY!). They DID NOT SHOW! I called them and they said they did not have me on the schedule for today and do not have anyone available to come to do my 10 minute service today! I now have to take a THIRD DAY off of work for something THAT SHOULD HAVE BEEN DONE ON THE INSTALLATION!

I ABSOLUTELY, POSTIVIELY DO NOT RECOMMEND GE SERVICE! DO NOT BUY GE APPLIANCES FROM HOME DEPOT - you will be extremely disappointed in the level of service you receive!

Purchased GE JB256DMWW electric stove for my condo in Myrtle Beach on 3/2/20. We did not use the oven and went home (13 hours away) the next day. Then COVID happened and the lockdown, and we weren't able to return to the condo until the end of May, so we didn't know there was an issue with the stove. However, when we turned the oven on for the first time, it had a bad connection and broke requiring warranty service. It took 10 days to get a GE warranty repair person there, and then GE Appliances were unable to fix it due to parts being backordered (issues with China apparently). We are still without a stove and the GE call center customer service rep was absolutely awful and incredibly rude, saying GE would not replace it unless their repair person absolutely couldn't fix it, so we would have to wait indefinitely with no stove until the parts come in. This is absolutely unacceptable-we are talking months here without a stove. I have a 2 other GE stoves, one over 40 years old and going strong, and had always purchased GE. But I will never buy another GE appliance after the horrible experience with this stove and the terrible customer service. They have lost a customer for life and I will tell everyone I can what horrible service they provide if heaven forbid anything go wrong with their appliances.

I have been dealing with GE's No-Customer Support Dept, even have a case number... I purchased their GE Adora dishwasher, had my closing 2 1/2 weeks ago the machine stopped working in less than 2 weeks, it happens I know, and it would have been fine if GE Appliances even cared but nope.
Called GE they send me a 3rd party A & E to fix it yesterday, between A & E AND GE they could not pinpoint the issue but thought they had it fixed (yesterda,) today the exact same issue, blinking light, no dishwasher. I call GE 3 times, spoke to a rep that tells me yes, they have an issue with their locks, I'm sent back to A & E, I have to wait for another week before they even show up AND GE NOR A & E will be bringing ANY parts to fix the issue that GE is aware they have, but GE gave me a 3 month extended warranty on an appliance that will be out of commision for the foreseeable future, one they KNEW had problems. You would think that after making a customer wait 2 weeks (at the VERY least) what they should do is bring the parts to be able to fix the issue so that THEIR customer won't be further inconvenienced, but that would mean they actually care and want to do right.
THE ONLY REASON I WENT WITH GE WAS BECAUSE OF ALL THE BAD PRESS THEY WERE GETTING, I WANTED TO STAND BEHIND THEM... THE JOKE IS ON ME, THEY HAVE OBVIOUSLY EARNED EVERY NEGATIVE REVIEW/COMMENT.
WHAT A COMPLETE LET DOWN.

Do not purchase products from GE it is absolutely garbage!
I got my brand new stove at the house and the main front panel was not working. This is just before Christmas. I had no stove to cook my turkey and ham at Christmas and New year. Complete disaster no parts in town to fix it. It took 4 months to replace it the complete stove. Now I have the igniters coming on randomly. The tech came around and told me to push the knobs inward. One month later started again placed another service call awaiting the fix. Probably a logic board. The is also a big issue with safety of the gas burners. At medium to low levels you cannot see the flame. My wife left the handle on top of a running burner and burnt herself twice because you cannot see the running flame. Talked to the office of the president and nothing will be done. Also talked to CSA and GE Appliances said that it it is certified and nothing will be done. What I was looking for was a retro fit to have light indicators showing the burner was running instead of a stainless steel knob against a stainless steel panel with no contrast to make it stand out and show the burner was left on. We also left the burner running overnight. My Kitchen aid dual fuel stove did have such a thing. CSA and GE has not standards when it comes to safety. It's all about money and not the safety of the customers. Below are two pics one without front knobs and you cannot tell that the front right burner is turned on and the other shows the front burner with knobs that indicated the front right burner is turned on. This is how my wife burned herself twice on this stove with the pan in the rear right burner.
Don't buy GE ever again take my word!
Marc Dionne Ottawa

My brand new microwave is giving trouble from day one. Technician came and blamed on the electrical outlet. So I changed the outlet and the wires. Still have the issue. This time another technician came and opened the microwave and said it has lot grease inside the panel that's why one part is broken which didn't make any sense. Plus the microwave has in built vent and installed over the the oven to suck all the grease. So naturally there will be some grease in inner part of the panel right? The microwave looks and clean like a new one. But he put his absurd comment regarding the grease in a note. Guess what 2 weeks late it started giving me the same trouble again. And I have only one month left for the warranty to expire. When I complained and made another service call the scheduled a service but no tech showed up. Upon calling them again GE Appliances said the tech cancelled the appointment because your machine has lots of grease inside. Clean it first. I tried to make them understand that the machine is clean the grease is inside the dashboard which only a tech can open. How can I open that? The dumb representative didn't understand. I requested to speak with a manager. This time the manager said my warranty is voided because the because it has grease inside it. I asked them" so you are building a machine to suck the grease from the cooking and telling me not to cook because your machine can't handle the grease? " I cleaned the microwave everyday. There is not grease on the parts I can access. I sent them several pictures of the microwave to prove my point. They reapplied the warranty and told me to expect a call within 24 hrs from another engineer to find out my options for a permanent solution. But it is going to be 24hrs soon and didn't receive any call yet. Very very frustrated. Here I am attaching the picture of my microwave. Tell me if you find any grease.

We spent over $35,000 on GE Monogram appliances and everything arrived damaged and the replacements are broken. I just a review of the Advantium micro oven and ours has not worked in a month and needs a new control board along with a control board for the washing machine and dryer and our 48" dual fuel range oven is not cooking. I cooked potatoes for two hours and GE Appliances were not cooked.
GE has advised since the items continue to arrive damaged they are not going to try anymore. GE expects us to live with damaged products and they are very rude. GE stainless steel has embedded black marks, discoloration, scratches, buff marks and dented. GE is now saying they are not going to replace and I should be happy with these flaws because they can't product replacements that are in good condition. GE also starts the warranty from the date it was shipped to the store vs. when it is delivered and installed. Some of our appliances were out of warranty upon delivery or within 5 months. I purchased the extended warranty at the dealer store and just learned that GE doesn't honor the extended warranty. GE only warranties for one year, so they have third parties do their warranty work. There are better brands to buy from that have better designed products with no issues and better customer service. GE offers products that are damaged, faulty, bad design, bad parts and terrible customer with hassle. It is almost a year and GE has not provided properly repaired or replaced the damaged products I received at delivery. I spend a ton of time calling GE where they can't find documentation that I have from when I registered the product online and I spent 3 hours on the phone today where I made no progress.
This unit has fixed ducts that have to be purchased separately and the heating lamps fixed angled not where the food would be located, but rather permanently aimed at my marble wall. No one wants to heat up their decorative wall.
Based on my experience, I will never buy any GE products ever again. It is no wonder they only guaranty their products for one year, but the time you get the product it is out of warranty. I hope I can save someone from our pain. GE doesnt understand functional design or the art of customer service. GE is the worst!
The Assistant to the President of GE literally told me that the store in which I purchased my products is tired of dealing with me and GE has sent enough damaged parts and they are not going to send anymore and I should live with the damaged items because they have done enough. When I asked him if his range has scratches, dents, buff marks and discoloration he said, no. I asked then why can't I get the same type of good condition products. He responded that I bet if you would come to my house you would find fault. I responded, that is very rude, if you don't see flaws then there are no flaws, when you look at our appliances the flaws are visible. GE's employees get paid for their calls and repair visits and I have wasted countless hours on phone calls, emails and visits and nothing ever gets resolved. GE has no respect for its customers, their customers time and the fact that their customers paid for a standard of service and product. GE expects customers to lower their standards and take their bad service. There are so many other better brands that stand by their products and honor warranties and extended warranties. I would avoid GE at all costs!

We built a new home in 8/19. Much to our dismay, the builder only offered GE appliances. We had a bad experience with a GE appliance in the past so we went with the most expensive offered, the Profile series. Nine months into our new home, the microwave push button to open the door broke (with food stuck inside). I was only able to schedule an appointment through an automated system. Days later, repairman breaks door trying to get food out. Parts were ordered and new date was set for one week later. Day before that appointment, I got a call canceling my appointment due to the part being on backorder. The entire call took 57 minutes. New appointment was set for an additional week. Again, appointment canceled and part was ordered from third party. Third appointment was a repeat yet again (but without a call and with repairman showing up). The rep did say she would send $70 for us to buy a small microwave while waiting. We are now at three weeks without our microwave being fixed and I have spent HOURS on hold trying to get to a resolution. Last representative asked why I even made an appointment if I didn't have the parts. What! GE Appliances have scheduled the appointments. I asked to talk to a supervisor but then was told it would be 24-48 hours before someone could call me back. The rep said this is the timeframe they "quote" for a callback but she didn't know when anyone would actually call. No idea how much longer we will have to wait-it seems we are at their mercy. When buying new appliances in the future, we will ask who services their warranty! Either way, we will never buy GE appliances again.

My GE Cafe double oven gas range is done. It is not repairable any more because GE chose to stop making the part it needs (a wiring harness) and it is only 8 years old. This range was over $2,000 8 years ago. After the range was torn apart and put back together on Sept 29, it started leaking gas from a valve at one of the burner knobs. We called GE and a technician came back out Sept 30, to determine where the gas was leaking. He then ordered the parts to be delivered October 7, which when fixed would allow me to use at least the oven until I could decide how to proceed and light the stove top burner with a bic style lighter. The parts did not arrive in time so the technician was rescheduled for October 12. He arrived today only to discover only 1 part had been sent and the other part was cancelled from the order! After a phone call, he said the part was in stock in their inventory so I asked why GE would not overnight the part and have him come back Oct 13? He said that was not possible. I'm told GE does not "expedite" anything. So, the soonest GE Appliances could come back is October 19! Between 4 hours on the phone, it takes an hour to get through, taking 4 half days from work so far, they will offer to provide a pro-rated price on a new model. I then decided to call back and a person said she would try and help me. After another hour on hold this afternoon, she never came back on the line so at 1 hour, 2 minutes and 34 seconds, I hung up. Lastly, we have a GE Profile refrigerator that had the compressor go bad within the first 5 years. Lucky for us, it was under warranty, but it took 4 service calls for GE to finally admit it was the compressor and replace it. No more GE appliances for us. The company accountability and support simply do not meet our standards or expectations.

7 month delay!?! Really?
I wish I could actually post a review about a product I purchased from GECafe, but it seems I won't be receiving the appliances that I purchased anytime soon! I placed my order for a range, refrigerator, and dishwasher through Home Depot on March 1,2021. I was given a delivery date of May 26,2021... Not great, but I had heard of delays with appliances, so not a huge surprise. Continued checking the order status and still had a date of May 26th stating ‘on schedule'. On 5/18/2021 I received an email from Home Depot regarding delivery titled "Important preparation steps for your new appliance" still giving my delivery date of May 26th. In the evening on May 24th I received a phone call message indicating that my appliances were delayed and the soonest available delivery date would be October 2nd! So you wait until 2 days before delivery is supposed to take place to inform me that I now have to wait another 4 months!?! That's really unbelievably poor customer service. Maybe you could be honest with your customers and let them know up front about this HUGE delay so that an informed decision could be made. GE customer service rep was entirely unhelpful and rather glib about the situation... I really didn't need to hear that GE was founded by Thomas Edison and has been in business over a hundred years. Telling me I can just cancel my order with Home Depot doesn't feel like you value your customers much! Well, my search for different appliances begins! I'll be sure to warn everyone that will listen to beware! Btw... please update your website that indicates these appliances are in stock at Home Depot... Clearly GE Appliances are not!

March of 2019 we bought the top-of-the-line Monogram appliances for our kitchen: double oven, stove top, dishwasher, speed oven/microwave, and café' refrigerator. Within one week of instillation, we had problems with the refrigerator and within 9 months all appliances had at least 2+ service calls on them to where each service call required parts to be replaced. Less than 2 years later all dishwasher baskets are rusted through. Never have I had a dishwasher rust; especially a high-end and fairly new one. The refrigerator had so many service calls I lost count; at least 2 a month with most being the same problem: the refrigerator section was freezing all food. Each time a service man would come out he would try something new, eventually just replacing what he replaced the time before. After the one year was up and with so many calls in on all the appliances we were forced, in a way, to buy into an extended warranty plan. It was good that we did for there were more service calls on the appliances and the refrigerator was freezing food continually. The service calls for the freezing problem on the refrigerator were occurring 2 to 3 weeks apart. A Service man would come "fix" the problem, 2 weeks later food would begin to freeze and a week later a service man would come out replace parts for the freezing problem only to have the same thing occur 2 weeks later. Today after the 11th service call in less than a year the service repair department of GE declared our refrigerator requiring excessive part replacements and thus has well exceeded the cost of the refrigerator. GE service department will no longer come out for the refrigerator, thus putting in a case number for the extended warranty company to decide what to do next. We are told most likely nothing will be done to right this wrong. It has been a nightmare from day one with GE refusing to honor their products and I know why. Their products are poor quality and do not last. Thus, we are out the high expense of buying GE high end appliances, the high cost of an extended warranty, the cost of all the food damaged from freezing, and the time and money lost from taking off work so many times throughout the almost 2 years.

My Washing Machine was not working. I contacted GE to schedule a technician to fix it. However, when he arrived he opened the face of the machine and realized the inside of a blanket was caught inside of the machine which caused the issue. He removed the blanket parts, which took about 5-10 minutes, then told me the cost was $125 just for the labor. That cost didn't include the $100 scheduling fee, so the total was $225. I was shocked and ask the tech why was it this amount. He informed me that the labor fee minimum is $125, however, this was not disclose on the website or when speaking with a rep. The Tech also told me that I could contact customer service and try to get some of my money back, sine he and I both knew the job was not worth $225, and a total rip off.

When I spoke with customer service and asked them about the minimum labor fees, GE Appliances said they don't keep fee information, but they are responsible for scheduling services, and are typically the ppl that customers speak with, but they were able to provide any clarification on why I was charged so much money. They essentially offered me a refund of $31, which really should have been the cost of the labor.

GE Customer Service is not supportive, ignorant about fees associated with services, and a complete rip off. They should be able to inform customers of the "minimum amount" labor fee, because its completely unexpected and what if a customer does not have the money.

In short, do not contact GE to fix your appliance, you are better off finding a handyman on thumbtack, Taskrabbit, or maybe from your local electronic store

Our fridge stopped working in December. I scheduled service online and received a message saying GE Appliances would be there next day between 8 and 12. We'll in reality, it was a week before rapid appliance repair could come. Then they have no stock parts, are in and out in 10 minutes and say they have to order components covered under warranty. Well the part takes a week. Then an extra week on top of that to schedule the appointment for repair. They only come out on Tuesdays or Thursdays. Meanwhile I have two twin babies and a pregnant wife, we've thrown away over $500 in groceries and don't have a second fridge. One week after the repair, I'm now throwing another $500 worth of groceries away because it's not working again. I could have bought a replacement at this point. This is ridiculous, and the service has been poor from the very begging when I was mislead on my appointment the the GE rep was rude to me and told me I had to take it up with rapid appliance repair the company GE selected for me. I wish I would have known this prior to spending thousands updating my entire home with GE Profile Appliances (microwave, double ovens, dishwasher, range cooktop, washer and dryer, drawers, fridge, etc.) Is there any interest from GE whatsoever in making this right? Or am I at a loss or in for another 3 week journey because I picked the wrong appliances to furnish my home?

BUYER BEWARE! Just because you buy something NEW doesn't mean NO STRESS and NO HASSLE! Something I think anyone could expect. Read the fine lines of the company you are buying from (in this case a GE appliance from ABC Warehouse). ABC Warehouse will not return, replace or issue you a refund after 48 hours. Most of the time it takes at least that long to realize you have a real problem. So now kicks in the manufactures warranty (GE Electronics). GE Appliances don't honor the idea that when you purchase a new (in good working condition) product that it is just that. NO, they will fix it for you, but it doesn't matter how long it takes (few weeks, months….) and when their repair person doesn't show that doesn't matter neither. You might get an "I'm sorry", (I didn't even get that, all though it probably would have pissed me off even more). So bottom line if your think you are buying something new so you think NO Hassle, NO Repairs. THINK AGAIN! It has now been 22 days since I purchased a GE electronics appliance from ABC Warehouse, (Shelby Twp, MI). It has been returned to the store, abused (dragged) by their sales manager, no refund, no exchange, no help. So those helpful sales people who make you think they are there for the best interest of the customer. Think again, that only applies while they are trying to make a sale. After that they don't know you. I have contacted all levels of both companies and NOTHING. Just basically F----U. Don't Buy GE Appliances and Don't Buy from ABC Warehouse.

My brand new refrigerator stopped working after 61 days after it was delivered and installed due to a manufacturer's defect. This was on August 26th. The service technician that came out on Sept 1 said the unit could not be repaired due to a huge flaw in the copper plumbing piping underneath. It is now September 23, and not only have I NOT received a new refrigerator from GE like GE Appliances promised, the customer service agents do not care about helping and continuously give contradicting information and no one can tell me where the unit is in the delivery process. Now that I have asked for a refund, GE is telling me that they do not "buy back appliances that they have available in their warehouse". If the units are available, why am I STILL without a working refrigerator 3 weeks after the exchange order was submitted and processed?! It seems like GE is doing absolutely anything to not deliver a new refrigerator, and now they are doing everything possible NOT to give me a refund for the unit - even as far as contradicting themselves in writing in service emails. We are talking about a refrigerator here - and I have a newborn and a toddler and we live in South Florida and it is summer! SAVE YOURSELF TIME AND ENERGY AND TEARS, DO NOT BUY ANY GE APPLIANCES! If you think this is a fluke, search GE appliance reviews online and look at the countless customers who have had issues EXACTLY like my situation and they also cannot get GE to take care of their issue. GE, the customer service of your employees and the lack of any care for your customers, has lost you several customers today. My family and I will no longer purchase a single thing from GE.

We purchased a gas range from Home Depot in March 2019. The main reason we picked this model [JCGB8700DEJ4WW] is it came with a griddle as a center burner. It was advertised as a Non-Stick surface which is exactly what we wanted. The range itself works great but we have not used the self-cleaning option yet, don't bake a lot. However, the griddle is NOT Non-Stick. I don't know how GE can state that? When I contacted them, GE Appliances sent emailed me the manual on what to do when you get your range... wash the Griddle with warm soapy water & dry.! This does not/did not make the Griddle Non-Stick! They sent the manual to me 2-3 times. I even got one to tell me how to remove rust from the Griddle - it's aluminum!
I received a second Griddle, the original one had a chip in the coating, I thought that it was defective and the new one would be a Non-Stick surface. That did not happen. I don't think GE designed the Griddle on purpose not to be Non-Stick, but it is not! The manual states not to use oils or sprays on it as it may discolor the Griddle. I have and it doesn't and bacon doesn't cause it to discolor and I don't know of any food that creates more oil/grease than bacon.
It is now months later - no response from GE. The Non Stick coating that is on the Griddle is now flaking off. Not sure what to do. I am pretty sure that the black coating is not edible and if I scrape off all of the flaking, I will have an aluminum surface instead of a black surface. However, one might wonder if it will work any worse than the " non-stick" surface?

I would have given GE ZERO stars, but it would not let me! This is not the first time I have had to deal with GE, but it will be the last GE product I EVER buy. Bought a new dryer for $637.00 on 7/2021. At 3 months old, it no longer heats. (1) Service came out for 3 hrs, then I was told GE Appliances didn't send all of the parts so they could not finish fixing it. (2) They came the next week, only to ask ME where the part was? I told them I did not receive any part, he looked it up and said it was on back order. At this point, I had been without a dryer for 4 weeks. Of course each time they schedule to come out, I have to take off work as they say they will be here anytime from 9-1:00 p.m. (3) The part eventually came to my house the following week and I had to call them to schedule for them to come out. Service came out, he was here for another 3 hrs, and now there is an issue with the electrical board that hooks to the timer and another part needs to be ordered. Called customer service back, they are reviewing my case, but again was told as a general rule they need to come out four times for service before they will give you a new dryer (and the second service call was not reported because nothing was completed at that time since there was no part)! So fed up and frustrated!

Beware! Go elsewhere. 2 attempts and $2500 later and my washer and dryer still have not been installed. Delivery guy called once, my phone rang once, I know because I was holding it when the call came in, and GE Appliances left no voicemail. I called back multiple times within 5 minutes and was sent to voicemail after 1 or 2 rings. Clearly they were clicking me. I called GE Appliances and waited on hold for 20 minutes with their HORRIBLE hold music playing (sounds like roller coaster tyson music with people screaming on the rides... I'm not kidding) to get an update on the status of the order. Finally, a representative answered, checked the system, and told me they attempted to deliver it and were unsuccessful. Funny, because when they called I was standing in the lobby of my building with a notary signing paperwork for something unrelated. No delivery people were there. The "best she can do" was a next delivery 7 days from now. Ridiculous! I asked to speak with a supervisor. The rep places me on another hold, this time for 40 minutes with that HORRIBLE HOLD MUSIC! Only to come back and tell me she couldn't get hold of a supervisor and "the best she can do" is reschedule the delivery... I am now a month without a washer and dryer because of their incompetence and utter lack of respect for their customers. I missed 2 days of work and they expect me to potentially miss a 3rd? No thanks! I asked the rep to please cancel the order and refund both of the amounts (they still have yet to refund the 1st attempt which was over 5 days ago when they said they would because they couldn't install the first unit because of the "vent") and the woman stated she was unable to cancel or refund the orders. No problem. I called American Express and had the charges reversed in a matter of minutes. Thank you American Express. Never want to deal with this company ever again. Their employees should feel ashamed to work for such a bad company.

GE Profile Model # PVD28BYNFS 4 door bottom freezer

Looks good, nice lighting inside, ice maker worked reasonably but liked to spit ice cubes all over the floor if you didn't hold your container up high. These are the (only) good points.

One of their service techs named Steve # 537 plain flat lied to me as to how to take a temperature reading in the main food box. The unit never got to 34 degrees which is the lowest setpoint available, would do 37-39 constantly. The middle drawer had temperature swings that were from 26 to 41 depending on what setpoint was selected. It never controlled close to desired temperature. The freezer would go to zero, but if a slightly higher temperature setpoint of 1 or two degrees was selected I observed wild swings up to 15 or 20 degrees.

After having to call for the 4th time in less than three months for the same problem I'm demanding my money back. The fridge constantly fails to defrost and of course that ruins a lot of food.

Fortunately for me I bought from a local dealer and he is coming tomorrow to get this worthless product out of my house and has agreed to refund my purchase price.

GE Appliances will not overnight a needed control board. I have requested online twice additional information as to how I should proceed, only to be ignored for over a month now.

GE is owned by Haier, a Chinese company. I will not be buying anything ever from them again.