Gearbest

Received a brand name product which didnt work properly. Contacted manufacture to address, determined fake. Contacted Gearbest, getting complete run around. Avoid at all costs

Bought POCO mobile phone from them-after 2 months main camera stuck on the 50 cm focus- sent back to them, after a month Gearbest say it is not repairable and cannot send replacement as "a problem with stock" (the same model is still available from them). Asked for replacement for similar value - they have a tactics of offering some pennies to the virtual wallet (to make order from them). I demanded full return of working phone, they still insist on offering some pennies into the wallet. The customer service communicates with broken English, makes empty promises and use avoidance tactics to not either repair product (they use external suppliers anyway) so they do not have any responsibility what they sell. DO NOT BUY FROM THEM!

Don't Shop Gearbest.com! This is a scam site. Gearbest don't ship orders or refund money. You have been warned.

ScammerGearbest.com is a 100% scam side
I have used this place 2 times now and it won't happen again,,

My last order was a Ovonic 2S Lipo Battery 7.4V 50C 8000mAh Hard Case from Emate Store Gearbest. That will be shipped from germany and my order was 1 battery so I could look at it and test it and if it was worth the money then i was going to make a new order to get the last 5 batteries. But a few days later Gearbest tell me its not on stuck and i need to cancel the order to get my money back. But i cant do that because the system say its shipped out but its not so i cant cancel the order and get my money back and if you use the live chat then they will tell you to talk to the seller and the seller will tell you to talk to the live chat or call them. And the only thing the live chat can tell you is this crap

Unfortunately since the **************983 status is 'shipped out', we are unable to cancel it for you now.
If you do not want this package, please contact us to claim warranty once you receive it. Kindly wait patiently for your order to arrive. Thank you for your understanding.

And then i got this messagde from them
Was our reply helpful?
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So i ask what service are you talking about but no respond And 70 days later still no battery or money.
And now i got blacklistet because i sid i want my money back

You won't get what you pay for and you won't get your money back

So dont waste any money on ScammerGearbest.com

And i got a new mail from them.

Thanks for your order(s) placed at Gearbest.com. We have noticed that your order(s) below has been shipped for over 65 days. If you have received the goods, please click"Comfirm Receipt". If not, you can contact us and we will help you to follow up the order: And no i deden't got anything. Or my money back

DO NOT BUY FROM GEARBEST. I bought a pair of earbuds and never received them. I have messaged seller several times and Gearbest won't refund my money. I reached out to Gearbest for help and they refuse to help me. Now they won't even message me back. I want a refund. RIP OFF!

I ordered a T1 smartwatch on the website. That was the cheapest offer on the market. (this is the bait!) I paid and I waited for the watch to arrive. One month..., two months. Nothing. After two months I wrote an email, that I want a refund, but I didn't even get an answer.
This is a ripp off. If I went to the police, Gearbest wouldn't do anything, because the loss is not big enough to start an investigation. So this company is a cheat. That cost me 25 dollars to learn it. Zsolt Szabó, Hungary

Gearbest seems to be in financial trouble because Gearbest are ignoring multiple requests from multiple customers to answer refund or missing product inquiries. They are choosing to ignore any and all inquiries for merchandise that was supposed to have been shipped and never arrived, and then subsequently they will ignore all requests for refunds. Collectively, consumers have lost thousands, potentially hundreds of thousands of dollars. Please go the BBB website and perform an inquiry on Gearbest for confirmation on the information I am providing all consumers with this warning: DO NOT BUY FROM GEARBEST ANYMORE! They were once a reputable company but no more.

Thieves! Peopole be carferur. Gearbest take my money and never get my product after 3 months waiting for money. All the time said me wait 3-5 days later said wait 72h for money back and I waiting now 3 months. Now dont answer for any contact with them.

I ordered a product in May of last year that hasn't shipped. After countless attempts to contact them, I was told it was out of stock.
I then asked for a refund, and Gearbest said I'd get one only for nothing to happen.
I've been contacting them endlessly as I need that money but everyone just keeps lying to me and/or telling me different things, referring me to other people, I even had someone say that a manager will email me in 24h and nothing happened.
I referred my partner to Gearbest and this was my attempt to get his money back as guilt was eating me from the inside. Still trying my best. Definitely the worst experience.

I placed an order with Gear Best on 11 May 2021. The original shipping/delivery information provided was 7-15 business days with a fee of 26 USD.

After 17 days with no updates, I reached out to their automated customer service system. The automated system gave me a genic message regarding a delay from their "Warehouse", so I gave them the benefit of the doubt. After waiting another 11 days with no updates, I decide to contact a live customer service representative, who informed me the product was out of stock (not the issue) and will be delayed until Mid Jun (not the issue).

My real issue is that there was no status update provided to me at point in time by any automated system, GearBest, their "Warehouse"/Seller or anything. So I have "apply(ed) for a refund" from the seller (not GearBest). Which by the way means tells the seller can to "deny" my refund.

So this review is to serve as a warning for anybody. Before placing an order at this site understand that their website does not automatically inform you of inventory status as you place the order. Gearbest nor their Sellers will provide active feedback regarding the REAL status of your order. And finally to get a refund you have to "apply" meaning GearBest wipes their hands clean of the order once placed and paid and punts the responsibility it to their "trusted" Seller.

At this point I'm leaving my rating at 1 Start until either I receive the refund from their seller. If I do not receive updates or details regarding my refund.