Global Golf

Global Golf, terrible Global Golf, terrible shipping and customer service experience
This is my third and last order ever with Global Golf. There's plenty of other retailers out there that care about their customers and whether Global Golf come back. My personal view and experience is that once Global Golf has your money they couldn't care less about the customer. Bought US$1200 irons, took 6 weeks to arrive because they shipped with FEDEX when there were published service delays. No help from Global Golf to get the shipment expedited, I had to get help from FEDEX Australia otherwise it would still be sitting in the US. Once the irons arrived, I opened the box to find they had been thrown in the box with no protection at all. When I emailed a picture of the packaging and complained to customer service, they ignored it completely. When I raised it again I got this reply. "We ship to over 100 countries, sorry the packaging wasn't to your expectations". What an arrogant, self centred reply. For me this demonstrates exactly the problem with Global Golf attitude to their customer, once they have the money and the order is shipped, customer care and service is not important. Such a shame, because there is a place for their business model, with a customer centric focus. Putting the customer last is not a smart business strategy. E shipping and customer service experience
This is my third and last order ever with Global Golf. There's plenty of other retailers out there that care about their customers and whether they come back. My personal view and experience is that once Global Golf has your money they couldn't care less about the customer. Bought US$1200 irons, took 6 weeks to arrive because they shipped with FEDEX when there were published service delays. No help from Global Golf to get the shipment expedited, I had to get help from FEDEX Australia otherwise it would still be sitting in the US. Once the irons arrived, I opened the box to find they had been thrown in the box with no protection at all. When I emailed a picture of the packaging and complained to customer service, they ignored it completely. When I raised it again I got this reply. "We ship to over 100 countries, sorry the packaging wasn't to your expectations". What an arrogant, self centred reply. For me this demonstrates exactly the problem with Global Golf attitude to their customer, once they have the money and the order is shipped, customer care and service is not important. Such a shame, because there is a place for their business model, with a customer centric focus. Putting the customer last is not a smart business strategy.

Recently purchased a fairways wood and putter from their certified owned. Both clubs came in record time, well packaged and in immaculate condition. Called customer service with a question about my headcover and Global Golf took care of it right there on the phone and had headcover sent to me within 24hrs. I would recommend them to all my friends and look forward to dealing with them again in the future.

DO NOT BUY FROM GLOBAL GOLF I ordered some taylormaid psi irons from them got them if my 9 iron had a hole in the grip my 8 iron club head fell off the 2nd time using them my 4 iron was bent I took them to get repaired asked for a refund Global Golf said they couldn't refund the money but if I want to send them back they would replace them well they don't carry the same clubs I have so now they said there is nothing they can do for me. They said they can get me different clubs of the same value but I got them on sale and they don't have anything I want all I want is my money back they can have the clubs back for all I care and they won't do it they said. Eva use my card is not on there website they can't give me one but when I look it up on the website my card info is in there! I do not recommend. They say they got golf pros working there and they know what they're doing apparently not if they can't see those clubs have problems then they need help

This place definately has issues. Bought a used taylormade driver that was supposedly certified excellent condition, funny my wife used it three times and the graphite shaft snapped. Sent it back after three emails back and forth and 7 days later after I contacted them again, I finally got a gift certificate to buy another one from their site. Ugh okay so my wife has a tournament in two days so I pay 30.00 extra for a 500 club so it is over night delivery. Bahahahaha Global Golf over night the free headcover, junk, but free, and her club is not delivered. Call them and learn they sent head cover out right away and shipped the club the next day so it is delivering in 5 days hahahahaha. Yes last time I will order clubs through them and go back to 2swing who actually gets the job done. Buy at your own risk, but I am done dealing with this not so reputable business to say the least. Great job getting the free head cover here in a day though, so there is that.

I ordered a 4 wood in mid July and now it is Sep 23 and no club - just get these automated replies that it is coming. Bull$#*!! I tried calling the online number - it was disconnected!

Would not honor their return policies. Gave back store credit, and not a refund for returned defective products!

Took 5 seconds to take the money for my new iron set out of my account but 5 days to realize Global Golf didnt have it in stock. DO NOT BUY FROM GLOBAL GOLF THEY DONT DESERVE YOUR HARD EARNED MONEY

At first I was pleased with Global Golf when I first purchased my Taylormade Driver. Good price and fast delivery. Then the face of my driver started to cave in. Taylormade offers a 2 year warranty but unfortunatley buying through Global Golf you only get 1 year warranty. Makes no sense to me but thats what Global Golf told me after I sent them my driver. So now I have no driver and they sent me a gift card to put towards the purchase of a new driver. My driver was an M6 and the gift card they sent doesn't even cover the cost to buy an M4 from them. But hey I can use the gift card towards puchasing the new taylormade driver that they are going to get covered under warranty on my broken driver. Complete scams and very rude customer service. Will never deal with or recomend Global Golf to anyone. In fact stay away at all costs for all you know there stuff may not even be authentic ‍

I ordered a taylormade spider from them and received a complete opposite club of what was ordered I received a wilson and Global Golf wont refund me my money. They claim they indeed sent the proper club however the box came damaged and the club is not one they carrying they claim. The claims person I dealt with name is Rudi Fann if you do have to deal with anyone from them they will not resolve your issue nor refund money If the item is incorrect which it was. They are offer trade ins I'm sure someone traded this garbage club in and they just boxed it up and sent it to me. Do not purchase anything from them as they have poor customer service and are running a scam at this point. The photos attached are what I received and my proof of purchase with what I should've received.

I received the clubs and were not as described or pictured. The clubs are 1 length and no toe insert as pictured in the ad.