Golf Discount

I was looking for a pair of golf shoes and came across golf discount having what I was looking for. I have never purchased shoes online before but on the top of their site it says "Shop With Confidence: Hassle Free Returns!" so I made a purchase. Unfortunately I did not like the fit of the shoes at all and called to do a return. The "hassle free returns" is a joke. Golf Discount offered to provide a return label for fedex but unfortunately the nearest drop box is 70 miles away. I complained and asked to speak with a supervisor where I was told "I take calls like this every day, we have a lot of complaints with this policy but there is nothing else I can do, you can either use our return label or purchase your own", neither is hassle free. Not a good company to work with.

Ordered, paid extra for 2 day delivery. 4 days later no product, no email with tracking, no answer after 24 minute hold, no response to email asking for order status or tracking info.

This is email is being sent to express my disappointment with Golf Discount. I placed an order for a set of golf clubs and as of Friday, August 7th I still hadn't received them or a confirmation email that Golf Discount were shipped. I called and spoke to a representative and I was told that it usually takes 48 hours to ship them and that they were being shipped from another location. I was told that they should be shipped out that Friday and I should receive an email confirming that. I also was told that they would be willing to refund me the 1 day shipping fee.

I never received the confirmation email and I called and spoke to Nick today. He then put me on hold in order to investigate it. It seems that there was some error and they don't have the brand new set that I purchased. They had a so called lightly played set and he was willing to take $50 off the price. I asked him if there was anything else he could do in order to sweeten the deal and he attempted to explain that it was going to cost them over $50 to ship them out so I was actually getting a $100 discount. So how would it be a $100 discount when I already paid over $25 for 1 day shipping? What kind of deal was that for already being inconvenienced and mislead the day before? He said he couldn't day anything else for me but ship it out Fedex ground which would take longer and give me little larger discount. Are you kidding me? Is this the best you can do? Not even offer to throw an accessory in or nothing? Longer warranty? Not a damm thing!

This is the one of the most unprofessional golf club dealers I've ever had to deal with! I want all the money refunded to the card and I will definitely be posting a negative review. Thanks for nothing!

Horrible from the get go. First, I paid for 2 day shipping for my irons, 2 weeks later- still no irons without any communication from Discount Golf. Sent numerous emails, called customer service number 3 times and left messages with NO response still.
Finally after 2.5 weeks I received an email with some lane excuse. I then tried to cancel my order- then received another surprising correspondence placing blame on Callaway and not them.
So- weeks after my initial order I immediately returned the irons with FED EX driver on the spot at delivery.
Here I am a total of 5 weeks later... NO correspondence from Discount Golf after 3 E Mail attempts. And NO refund has been issued from my initial request.
This has been by far THE WORST service from any company I've ever experienced.
Bottom line- shop elsewhere. There are numerous golf sites that are above and beyond this site. Just awful. AWFUL.

Bad web site worst customer service
Guy on the phone was rude
Web site unable update shipping
Free $100 shipping not available if discounted item
Online assist not able to help

This is my first review I've ever written, and I had to because of how awful the service was. I ordered some clubs and payed for 2 day shipping. Then I found out Golf Discount would not be there in 2 days, but 5 (tracking my package) I was frustrated so I called the fedexFedex was great and said as long as I called Golf Discount staff I could have them arrange my package to be there in time. Once I called Golf Discount, they were very rude to me, and said they wouldn't deliver the package in time. NEVER ORDRING FROM THEM AGAIN. Very short tempered staff, and they have no idea how to talk to customers. Please dont order from them, there are many other places.

I'll just start by saying I've had poor experiences with many companies but have never taken the time to write a review but this time I had to. First off, I received what was supposed to be a brand new Taylormade M2 driver but there was noticeable ball marks and the head wasn't covered in plastic like you would get if you bought a new driver from a store. A little disappointing but I really wanted to use the club for a tournament I had coming up, so I kept it anyway. I used it for two rounds and realized it wasn't the club for me (purchased a Callaway Rogue elsewhere, which WAS brand new). I was still in the 30-day window for what Golf Discount call "Hassle Free Returns", but also saw there was a minimum 10% restocking fee for returning clubs used. OK but also weird as they sent me the club used in the first place. I printed out the return label, which they take $7.99 off your refund for, and sent it on its way. A week later I found out that I was only getting refunded 79% of what I paid, including S&H. I gave them a call to see why my refund wasn't what I assumed it would be and the representative told me that the minimum is 10% based on usage. They docked me 15% and they also don't reimburse shipping & handling ($12.99). When I told him, they sent me a used club to begin with he asked if I had reported it. I didn't, as before I was just excited to use it for the upcoming tournament. Throughout the whole conversation the representative was very abrasive and basically told me I was *&$% out of luck. Long story short, I ended up paying $65.98 between shipping and the restocking fee for a USED club. I will never buy another thing from this company.

Golf Discount have great selection of clubs, but no deals on the prices. Can find same stuff locally and not pay shipping.