10 customer reviews of graze.com
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Graze Rating
Based on 10 reviews from Graze customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
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Address: 36 w 25th St Fl 16, 10010
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However, there are alittle pricey. My husband thinks I'm crazy for spending $12 for 8 small snacks. It's difficult to justify to him. But they are delicious and so easy to grab and go. I love the dried fruit and nut combos the best.
Graze offers a wide variety of snacks, and their website includes a ranking system where you can provide feedback on each snack you receive. They then tailor your next batch of snacks accordingly. I was extremely impressed with the quality of the snacks offered, and every box contained a variety of colors, flavors, and textures, so I never got bored. They offer unique flavor combinations that I have never enjoyed anywhere else, such as vanilla infused pumpkin seeds and siracha coated edamame. Plus, Graze never adds corn syrup or artificial colors.
I was also extremely impressed with Graze packaging. The cardboard and plastic packaging used was responsible and convenient. All of their packaging is recyclable, and the individual snacks come in pre-portioned packages that are sealed so you can take them anywhere. The box that the snacks come in is durable and my snacks have never arrived damaged. The boxes even fit in banks of mailboxes so you won't have to pick them up at the post office. Graze packaging is a major pro.
Sadly though, if you are imagining a utopian snacking future, you may be disappointed. I have read other reviews of Graze that are not so complementary. Some reviewers say that all the snacks were disgusting, that Graze's promise of healthy snacks is unjustified, and even that the whole establishment is a scam. I can confidently say that Graze is not a scam, because of the quality and dependability of their service. It's true that some Graze snacks include ingredients like golden syrup and cane sugar but, on average, Graze snacks are far healthier and include more variety than mainstream snacking options such as candy bars or chips. As for Graze snacks being disgusting, that is a matter of personal taste, but I can say that Graze offers such a variety of flavors, ingredients, and textures that it would be difficult to dislike all of the available snacks.
Although I believe their snacks and packaging shine, their delivery time could be improved. Their website provides a delivery time estimate, but if they say that your box will be delivered the week of October 14th (a Sunday), it will almost definitely be delivered on the very last day possible, usually that Friday or Saturday, which makes biweekly deliveries more like every three weeks. Also, when I tried to snooze my box (pause deliveries for a specified time), the schedule got confused and my boxes arrived at the wrong times. However, many of the spotty delivery problems could be attributed to the USPS rather than Graze.
My biggest frustration with Graze is their recent halt in delivery. They notified me about two months ago that they would shortly be stopping deliveries in my area (Castle Rock, Colorado), because they were expanding to more in-store products and eliminating many subscription delivery areas. They did not offer any kind of compensation in the form of coupons for the new in-store snacks or anything of that kind. They told me that any boxes that were scheduled to come before September second would still arrive, and then deliveries would be terminated. Two boxes were scheduled to arrive by that date, but a few weeks later they informed me that my last box would not be coming, again without offering any kind of compensation. They still advertise delivery but, when I created a test account to see if I could find an area they are still delivering, they said they were unable to send deliveries to every city I tried including major cities across America (Graze.com). Overall, the tail end of their customer service was highly unsatisfactory.
If you are wondering whether a Graze subscription is worth the investment, I say yes because of the amazing quality of the snacks and the responsible, convenient packaging. However, as Graze expands to stores, they may stop delivering in your area! Be careful; you may fall in love and then be disappointed. I would give the Graze snack delivery service four stars and my cautious recommendation.