Guitar Center

The messed my order up an sentcit to somebody else's address had to call the order back and did nothing in customer service to adjust for their failure delayed my items over 2 weeks no call back from a manager at all. Try to buy from someone else if you can!

The product is great but not guitar Center experience

I went in there to return a cymbal and I was laugh at asked if I was a cymbal maker as cymbal was missing deep hammer strikes I buy two or three of the same cymbal.The employee asked to hold on As he went to the back to convince his boss with reasons to tell me to kick rocks. When he came out he asked me to wait wait to be told no. And was mumbling under his breath I called him a coward he then got in my face pointed to the front door and told me let's take this outside I call me grab my cymbal and I told him I'll be outside As I tied my shoe laces and got ready for good fight He picks up a giant rock and threatens to throw it at me no different as if He pulled out a gun or a knife on me had I did that I would've been in prison for years. I went to go buy me a guitar string during the day on Saturday with my mom and I get attacked and screamed at that I am threaten their employees I said I'm not a mother$#*!er that threatens to hit you I'm the mother$#*!er that walks up and hits you

I purchased guitar and banjo strings at the Guitar Center on Arlington Blvd in Fairfax, VA, that had a sales price on the display. After paying for them, I noticed the receipt indicated a much higher price. Upon inquiry, I was told that the sales price had expired. If I had not looked carefully at the receipt, I would never have known and GC would have charged me the non-sales price. Upon asking to see the manager, Ryan,; I was told that the sale was long over and the sales price 'Wasn't happening." His attitude was that it was my fault for not reading the display carefully and GC had no responsibility for not properly managing the sales price display. At best, this practice puts the burden of avoiding a misleading display on the customer. At worst, it is an intentionally deceptive policy that knows it will with some regularity overcharge customers that do not carefully check the sales display and the price charged on their receipts. Plus, if this is the way Guitar Center train managers to deal with customers in these situations, GC corporate practice and training has much to be desired. Buyer beware! I will not shop there again based on how I was treated in this transaction.

DO NOT BUY "PRO COVERAGE" AT GUITAR CENTER! Asurion handles Guitar Center's "Pro Coverage" on my son's saxophone. We have been trying since August to get Asurion to send a simple shipping label, so we can have a key repaired. I am nor sure whether this is the fifth or sixth time Guitar Center have promised to generate and send one, but they have failed again, and this is going nowhere fast. I have been given conflicting information about whether a box will or even must be sent with the shipping label, whether I must go to UPS and let them box it, whether I can bring the saxophone to Guitar Center and have them ship it, and probably a couple of other things in what has proven to be a two-month long smokescreen either on their incompetence or their unwillingness to solve the problems that will allow them to perform the service they are in business to perform.

I bought a set of drums on Guitarcenter.com. Though, Guitar Center sent me the wrong one. Now they are telling me that I have to pay the postage to send it back. Unethical. Also threatening me to keep 15% of the cost. I will never buy from them again!

My orders this year
Roland kxv 1899 plus tax
Yamaha monitors 800+
American strat 1499+
Fender mustang 300+
2 mackie 12a thumps 800
Axe fx 1500+
Axe fx mfc 101 mark 3 400+
Random sticks picks strings cables 200-300+
This is one year ive been a GC customer for 20 plus years i will most likly be a sweetwater.com customer now i ordered the axe fx mfc monday night paid extra for over night shipping to be sure to have it when i needed it by it arrives Wednesday complete pile of junk looked like it was dropped from the plane screen was damaged and the eithernet cable hook up was broken clearly yet Guitar Center sent it anyways. I call in they tell me to deliver to local store for refund i asked if i could get a discount on a replacement for the inconvenience no dice but i ordered one any way again running out of time for when i need this i paid to over night it again this is friday sunday im still waiting for a confirmation so i call in the jerk on the phone acted like he was concerned put me on hold to talk to his supervisor only to come back and tell me it prolly wont ship until Tuesday i said thats unacceptable and before i could finish the sentence he jumped over the top of me to tell me i could look at their shipping rules and that i ordered to late on friday and he could do nothing for me as that was not their fault. Apparently i mailed myself the first one damaged idk how that could be my fault? And somehow the last guy forgot to tell me that paying for overnighting on friday was dumb because guitar center can't figure out how to mail anything on the weekend.

Guitar Center $#*!ing suck $#*! and can't figure out how to send a power cable with a goddam amp. They can suck it

I ordered my products 3 days before a show to get over night shipping and paid 35 dollars extra for it to be here and it said it won't be here two days after my show, I had no other choice to get it three days before it has been out of stock

Received 1st product and the 2nd i did not and its been over a month for them to do the job of sending refund, also was heard a guitar center employee was dumping packages in forest that were suppose to be dumped into out going post...

Be careful buying any guitars right now, lots of counterfeit knock offs have been retrieved by border agents custom's and DHS if memory serves me correctly..