20 customer reviews of harrisonscarpet.co.nz
View Photos
Harrisons Carpet & Flooring Rating
Based on 20 reviews from Harrisons Carpet & Flooring customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
Great communication throughout. From the time I contacted them to the end.
Had a little redoing with my vinyl, but the boss was straight onto it.
Very very happy with my purchase and with the company. Have recommended to friends.
Harrison’s Carpets we’re prompt in coming to the house to sample, measure & quote. Quote wasn’t quite as good dollar wise, as I was led to believe but we are very happy with the sumptuous look and feeling of the carpet. It’s absolute bliss! The carpet layers used were efficient, professional people that we felt very comfortable with in our home. Sadly, Harrison’s do not provide a mat binding service for left over carpet, which other providers include and this was disappointing. However, the independent carpet layers were able to give me the details of a binder who was very reasonable & did a wonderful job. Overall, yes we would use Harrison’s again and are happy to recommend them.
Great service from initial consultation visit to laying of our new vinyl. Prompt, friendly, informative, great quality service, and who did what suited us.
We have been very pleased with Harrison’s when we have used them previously for new carpet, drapes and blinds and are our now our first choice.
All people involved were very customer focused and provided what was required. Amanda provided excellent verbal contact. The Carpet layer and door trimmer was warm, friendly and accepting of the residents and their situation. Fast efficient workers.
WATCH OUT for this company! They failed to deliver business/job as agreed but they made it my fault and took $50 from my deposit which it was against my wish, not in line with their policy and not according the CGA. In another way they stole $50 from me!
This is the second time we have used Harrisons (Dave, Wendy and Dane). As always a great experience, Dane is a trooper turns up on time, works hard and does a great job. Nothing too much trouble for Dave with advice on ideas, popping round to check that everything is ready to ensure a smooth fitting. Wendy keeping the communication going, both Dave and Wendy provided great help and support throughout the process, including working with our house insurance provider. Happy to provide 5 stars.
My experience with my salesperson from Harrisons (Kelly) was professional and 'perfect' at all times. She was extremely professional (as was Tracey from admin - forgive me if I have the name wrong). I am a somewhat 'hard to please; customer and all in all, my experience with Harrison's was superlative. I would recommend Harrisons again to anyone I knew who was looking for products in their sales range.
We are very happy with the carpet and the service Harrisons supplied. We were in a hurry to choose the carpet and get the carpet laid. Harrisons had a cancellation and they put us forward for an early installation. We are very pleased with our moderate budget wool carpet. Thank you !
Fantastic service from the team in Tauranga. We were redoing the flooring in a rental property and had tight time frames to work within. The team were prompt, professional and worked with us to plan ahead and pre-book installation at the time for booking the initial site visit to help streamline the process. Great team, great result, thanks, Jo and Dion
After my building work had been done I needed some patching done on my carpet. Davin gave me honest and helpful advice about what was required, and the guys did such a skilful job. They used carpet from another room for the patches (which was replaced by carpet that was a very good match). You can barely see where they did the multiple mends - I am very happy.
Great Service from beginning to end. Harrisons worked with us to get a competitive price, kept us informed of the process and turned up when they said they would to deliver a great install
A special mention to Caitlin from Tauranga branch for making choice and process so easy and to Paul the vinyl layer excellent tradesman and Trent the carpet layer. Thank you,
WE HAVE USED HARRISONS TWICE NOW FOR FLOORING TREATMENTS. BOTH TIMES RECEIVED EXCELLENT SERVICE FROM AMANDA AND HER TEAM AND TOP QUALITY PRODUCTS. WE ARE RENOVATING OUR PROPERTY AND WILL HAVE FURTHER REQUIREMENTS IN THE FUTURE. WE WONT USE ANYONE ELSE.
We recarpeted our home in central Hamilton and we were so impressed with Paul Grayson’s commitment to customer service. He listened what we wanted and tailored the consultation to our needs. Very impressed and would highly recommend
Our experience dealing with Victoria was really good. Her help & advice made our choice of carpet and hard flooring straightforward. Her communication was very good and her installers were great as well - hardworking, efficient, tidy and a pleasure to have in our home.
we had a make on the carpet that meant serval visits from carpet cleaners and the flooring were short tiles and the wrong color was installed so we had to wait for replacements which took weeks to sort. Finally got it all finished but felt it was a bit of a mission
We particularly appreciated the thorough consultation on which carpet would suit our home. We had all our questions answered and we felt we were well educated on which carpet we needed and why. It wasn’t just a measure up and quote, it was a full service. Very impressed with Harrisons Carpet and we will be using them again in the future.
Fantastic service from Hastings Harrisons, from Jeff coming out to quote, to dealing with Pip in the office to arrange the installation, to the installers (Brayden & Karl). All fantastic people and great service. Love our carpet! Thank you.
Paul met us in our home and we were so impressed with his quick response, samples of carpet, his recommendations for our home and busy family life. We were kept unto date with installation dates and communication was very prompt and professional. We love our new carpet, our house feels more like a home thanks to Paul and his team. Highly recommend!
Wellington branch of Harrisons were first class to deal with. Daniel was so patient when we changed our mind about carpet samples, and Renee was super efficient in nailing down dates for installation when Covid and a health issue delayed work. Thank you both! The crew who worked at our house were very professional and obliging.
Harrisons carpet and flooring are Top Rate. From the first phone call to the final fitting of carpet/flooring we felt valued and listened to. Most impressive was Victoria’s can do attitude, nothing was too much trouble and products were explained extensively. I have no hesitation in recommending Harrison’s. I found local carpet providers paled significantly when compared to Harrison’s.