Harry & David

I ordered a box of Riviera pears for myself and Harry & David arrived as hard as hockey pucks. I set them out at room temperature and waited for them to ripen, but instead--over THREE months's time--they went from rock-hard to rotten. I called H&D and they sent a replacement--which was just as bad--badly bruised pears with scratches on the skin like they had been used in a hockey game. Still... hopes springs eternal so I was anticipating that they would taste OK. Hard as rocks (again) at first, so I set them out to ripen. They never softened enough to be eaten, but finally turned to mush. Obviously had been picked WAY too early (which is good for shipping, I suppose.) I could have bought discounted, bruised pears at Aldi's for less money. I'm disappointed because the name H&D used to be synonymous with "quality". I will never order anything from H&D again. (I just wish you had a "no-star" rating that I could give this company.)

Based on all of the recent reviews, clearly Harry & David and its parent company, 1-800-Flowers.com are having some pretty serious problems. I'm in Oregon, and as an Oregon company, H&D used to have such a great reputation. Like many of the others here, I placed my order on Dec. 15 for delivery on Dec. 23. It was confirmed, my credit card was charged, and everything seemed to be on track. Then I received an email today, Dec. 22, saying that the item is not available and Harry & David can't meet the delivery date. After much back and forth and being disconnected 4 times from their customer service which is presumably in India or elsewhere in the world, I demanded a full refund for the item as well as their "Passport" since I am NEVER going to use them again. Hoping getting my money back won't be as bad as the reset of this experience, but I'm not holding my breath.

This was, of course, supposed to be a Christmas present. I selected them over purchasing something from Amazon, which I now deeply regret. I am so angry and disappointed. Absolutely terrible service. DO NOT USE THEM!

Online purchase has turned into a nightmare and the merchandise has not arrived yet. Was in the hospital awaiting medical care around my cancer... thought I'd do gift giving as a distraction. I've ordered from the company previously without a hassle. I was unable to get their Go Santa promo for free shipping to work. The first rep said she couldn't help and couldn't connect me with a supervisor, so, she recommended I call back in an hour. I called back and spoke to a young man who processed the transaction using the free shipping promo. His computer reportedly crashed so the purchase was put throw several times. I checked my checking account and saw that Harry and David had preauth my bank to withhold funds for the purchase twice. I called to get this error rectified.The customer service rep at the Answer Center in Jamaica could not help and could not connect me with a supervisor. Contacted the corporate offices got the HR Dept. Was told to leave a detailed message with the head of HR, who was out to lunch. Her answering machine message suggested she was out of the office until 10/13, which isn't until next year. Finally, got the Executive Service team, as you can't reach the CFO or CEO of the company. There is no email address available for Diane Strong Summer-Haze who is listed as head of customer satisfaction. I spoke with "Catherine from Oregon", Executive Service team, who was going to resolve the issue. I was to receive credit so that Instead of paying for apples& pears which had been deducted from my order without my knowledge.The company was going to send the gift gratis. Well, the situation got worse as a new preauth was added making the total for my purchase 21/2 times the original cost. Harry & David were tying up $197.79 of my money at Christmas time for Cushman Honey Bell Oranges, which was to cost $30.59; and delivered in January. Catherine from Oregon said I was not listening to her because her company was not holding my money the bank was. Which was incredulous as H&D said I owed them money so they asked my bank to hold that money. Like my banks just magically came up with this preauth. She was to have someone else call me. I take it her supervisor. I heard nothing. I spoke to my bank who suggested I refer this to my bank's fraud unit, because Harry&David rep claimed to see none of the preauths. Now H&D have credited my acct. With $40.78 to make the pears& apples free; but have charged me$55.05 for some unknown reason; and this brings the total costs for the purchase on some $29.99 oranges $85.64. When I suggested the bank's fraud case H&D rep said their Finance Dept. could talk with my bank. It would take a week or more to resolve this issue. The rep supervisor was to call me. I have not heard from her supervisor. Christmas will have come and gone by then. Harry and David still have my money tied up, as they have settled the debt they believed I incurred. The preauths have not fallen off as one would expect, since I've more than paid for this fruit. I have a confirmation number and fraud claim number as proof to verify this transaction. They were given verbally by customer service reps. Guest I'll not shop here again!

Dear 1800Flowers,

You have ruined the once great Harry and David. Dealing with Harry and David has become a terrible experience. The years since the 1800flowers take over of the once GREAT customer service of Harry and David, has declined into the current state and it's terrible.

Not only did Harry & David fail to deliver 4 important client gifts for the Thanksgiving holiday, they are now telling me that the 20% "make amends" apology coupons are worthless. The reps email to me about why I couldn't use them was this, "no sale items or the site wouldn't allow coupons". The items were not on sale. And when they say the website doesn't allow to apply coupon discount, why would they send me coupons I can't use? It was the Harry and David website. Why would YOUR coupon sent to offer amends for the previously terrible service, for YOUR site for a REGULAR priced item, not allow a coupon that clearly stated could be used online? It's the perfect explanation of just how bad service is at this company.

Our recent experiences from the Passport shipping not calculating correctly when we placed our order, the need to spend wasted time calling back to get the correct credit, spent wasted time in a call center in the Philippines on a terrible connection with someone that has no authority to do anything, to be dropped backed into the que, to be hung up on, the failure to deliver important gifts, only bothering to call to say there was a problem with 2 of them, we had no idea that 2 others weren't delivered on time, sending coupons that can't be used and now they are telling us, "your satisfaction is very important to us"! No it isn't. It would be laughable if it wasn't all so sad.

This has become one of the worst online customer service companies I have ever experienced and I've been shopping online for decades! Not only is H&D off our list for any future gifts, ALL 1800flowers companies are too since they provide a terrible user experience across that spectrum of their businesses.

It is time to say goodbye to a once GREAT company, R. I. P. Harry and David.

I have ordered from H&D for well over 2 decades. However, after my experience last year and this, I will NEVER use them again. Here's what happened this year:
I placed two orders to multiple families and friends that totaled over $500 worth of goods. Given last year's faux pas I made SURE that every order was "guaranteed delivery for Christmas" before it was confirmed and paid for.
Two weeks ago, I was sent a text from my credit card company asking if I was double billed for an order as there were two identical charges. Sure enough, H&D had billed me TWICE for one of the orders!
I attempted to contact them by phone and gave up after 45 minutes on hold. In addition, their "hold" system is ridiculous - every 2-3 minutes, a recording comes on asking me if I want to have a call back or continue holding. When I choose "continue to hold", I'm then asked to CONFIRM that I really want to continue to hold! Divide that 2-3 minutes over 45 and you can probably see how annoying that becomes.
So, I decided to try their "chat" feature. The agent was clueless. She actually wanted me to provide the names and addresses of ALL of the people to whom I had sent gift orders to instead of just asking for the actual order number in question.
After a flurry of typing back and forth and getting nowhere, I gave up. I told her that the next step would be to contact my credit card company and submit a complaint with the Better Business Bureau.
After hanging up, I called the credit card company. I got an agent in less than 20 seconds, she understood the problem and confirmed that a credit had been issued for the double bill (well before I had the chat with H&D agent).
NOW, I get an email notification that several of the orders went out YESTERDAY (December 2nd) by Fedex! Is this what "delivery by Christmas" is supposed to be? Why don't Harry & David just ship them out two weeks before Thanksgiving? These are supposed to be CHRISTMAS presents! Fedex traditionally delivers well within 2-3 days of shipping. All of my recipients live in major cities throughout the United States, so H&D can't claim that the extremely early delivery dates were because of rural addresses.
I'm not even going to bother to attempt to contact them again as it is a total exercise in frustration.
My orders next year will be from Goldbelly. I had a simple delivery problem from them that was actually the fault of the DELIVERY company and Goldbelly bent over backwards to make sure the delivery was done right and on time even though it wasn't their fault. When I called them, I got to an agent in less than 2 minutes AND he understood the problem and assured me that he would do everything in his power to make sure it was right and I was satisfied. This is the way a company should be operating.
I see countless complaints against Harry & David and the problems don't seem to be resolved. Gordon Ramsay, a successful restauranteur with outstanding restaurants in multiple countries was once quoted as saying, "I welcome the complaints which gives me the opportunity to improve and make sure my customers have a great experience." This is why his restaurants have so many Michelin Stars.
Harry & David doesn't seem to learn from the mistakes, so they continue year after year. I really don't know what's happened in the last two years, but their service has definitely declined and they do little to make it easy for customers to reach them.
I attempted to send them a complaint letter by fax which failed multiple times (error: "bad line or receiving fax out of memory"). I ended up sending the letter by USPS mail.
I cannot recommend Harry and David to anyone wishing to send gifts of fruit, baked goods or candies. It can't be guaranteed that the gift will be received on time, and if there are any other problems, it is next to impossible to reach a COMPETENT customer service agent who can resolve the problem quickly.

Terrible experience - buyer beware. Ordered 5 days ago and still has not shipped. My shipping cost $22 and Harry & David implied it was 2 day shipping - I should've read the fine print so that's my fault. Went to track the status, stays it is going to be delivered "December 21,2049" - today is 09/11/2020. Guess I'll be waiting 29 more years.

I called their customer service so I can check the status and said their wait time was 30 minutes. Waited and waited and never got thru. Emailed their customer service and received nothing. Called 2 more times and finally got thru after waiting 40 minutes each time. I decided to cancel the order since it's been such a difficult process to talk to someone to find out the shipping status of my gift that I didn't want to know how difficult it was going to be if something actually went wrong with my order/delivery.

I was able to cancel my order without a problem when I finally got to talk to someone but they make the whole process difficult, ambiguous and tedious for a simple order when it should be like ordering anything else online. Not worth the time, money, hassle and headache when there are so many other options out there.

Will never order from them again. I guess I'm not the only one that feels this way looking at the reviews. They have been around for a while so I thought I could trust this company. My biggest regret is that I didn't search their reviews before ordering.

I bought the 2 pack of chicken pot pies for $70 bucks and had wicked Diarrhea! The Petit Fours I paid $40 bucks for had a waxy chocolate coating and a soggy inside. I don't recommend

I won't ever be ordering from Harry and David again. It's been one big disappointment from the very beginning. To start off, I never got an email of shipping confirmation on one of my items. Then when I tried calling to check status of shipping, I was put on hold with a wait time of 35 minutes. So Harry & David ask if you'd like to leave your number and have the option not to hold and they will call you back and you won't lose your place in line - well I did that... and guess what? I never got a call back. That was a week ago. Then one of the items that I ordered was delivered and it was a spruce tree with lights and there was no battery for the lights. My gift recipient had to go out and buy batteries so that the lights would come on on the tree. The battery should have been included as I ordered the same item for another person and their battery was included. I'm just not impressed with Harry and David at all! I'll take my business somewhere else in the future.

I love this site, Harry & David have the nicest gift baskets and towers. At Christmas I go to the store and purchase all kinds of gifts. Last year I bought a bag of delicious coffee. It was Mocha peppermint stick. They have so many other flavors of coffee that are so good. I love the towers, they have moose munch crunch that is delicious. I also love the towers that have the chocolate covered fruits, Like chocolate covered cherries and blueberries. They also have great malted milk balls in all kinds of flavors, chocolate, vanilla & strawberry. There cookies are fantastic. They have filled cookies that are made of delicious shortbread filled with jams. The cookies and breads are great. They have towers that include great fresh pears. Every year I send these to people that mean a lot to me. These gifts are a little pricey but worth every cent. They are so fresh and made of the finest quality fruits. They seem so homemade. The towers are very decorative, they have snowman and Christmas trees. I really love the different selection of nuts that come in the boxes. They also have the meat and cheese spreads that are great. I purchased a box of 4 delicious bread and spreads that I was going to give as a gift. But sorry to say they never made it to the post office. They looked so good I decided to keep them for my family. They had hazel nut, butter cream, honey maple and raisin & nut spreads. They where so good I was wishing I had ordered more than just one set. If you have someone that you want to surprise with the finer things in life. Or just want to show someone how much you appreciate them all year through send the gift that says I love you. Harry & Davids is a real treasure chest of goodies. I hope you enjoy this site and treats as much as I have for many years. Sincerely, Lorraine W.

It is now Christmas Day and the gift I was to give to the family that invited me to dinner today has not arrived!

This whole order fiasco has been one big comedy of errors: I originally ordered 2 classic hearthside gift baskets and paid extra to have them delivered to me on December 21. Harry & David arrived on December 16! When I called to complain and explain that I had no way to keep the items fresh until December 25 I was told to keep the items and they would be replaced free of charge on December 21. I received ONE of the items on December 21! I again called your overseas customer service department and was told that the missing item would arrive on December 23 or 24 but I would have to pay a delivery fee. Why? I already paid a delivery fee and the items were NOT delivered as scheduled!

Needless to say, the missing item did NOT arrive and I will never EVER purchase anything from Harry and David again! I will also not miss an opportunity to share my horrid experience with anyone who is interested!

I would suggest that you move your customer service department to the USA so that customers can understand your representatives and they, in turn, can understand your customers!

My Grandparents knew them as Bear Creek Orchards. My parents and Aunts and Uncles exchanged gifts from them back in the 1950s. I continued the tradition since the 1980s. Now I've said goodbye.
I panicked last year when I ordered a luxury gift basket for a colleague and was unable to obtain an order confirmation online. Next i was unable to log back in to my account. My credit card had been charged in excess of $200 for my order. I tried calling customer service and received a recording that the wait time was over 3 hours. Being very busy, I could not wait. I called back everyday for a week. Finally I got through, with my cell phone plugged into the charger for the nearly 2 hour wait on hold. When I finally talked to a customer service rep, he seemed dazed and overwhelmed. For years Harry & David had greeted me by name when I called. Now they no longer store my order history and haven't a clue. He finally located my order, and verified the recipient and gift information. He seemed unaware that every single time I attempt to log in I have to ask for a password reset and then register like a first time customer.
Such a shame. I am moving on. Sad goodbye.

Do NOT order anything from Harry and David (@harryanddavid) or you may just be wasting your time and effort. If you have any questions about my experience as stated below, please email me at *******@aol.com and I'd be happy to provide you with any further details. Do NOT buy anything from this company.

I completed ALL of my Holiday gift shopping and even ordered gifts for a couple of family members" December Birthdays back on November 4th and 10th. I ordered items for over 20 different recipients for a total of around $800. I spent about 4 hours on the website picking out items, entering 20+ recipient addresses, personalized gift notes for each recipient, choosing delivery dates, etc.

Many of the gifts ended up being "out of stock" up to weeks after my order was accepted. Even though Harry & David don't show up as such on their website when you select, order and pay for them.

They have horrible online chat robots but once I got an actual "agent" online they didn't read and write very well and simply kept sending me links to the "my orders" section of the website. Eventually the agent just hung up / "left the chat" without any notice and without providing an answer to my question which was essentially "what happened to 17 missing items from my order"?.

I then received poorly written and mostly automated responses when I emailed their "service" email ( *******@harryandavid). On multiple occasions they would respond by asking for information that wss included in the email i sent to them, such as my contact information and order number. Clearly they do not thoroughly read what you write to them before responding.

The end result was that after numerous hours spent ordering online and even more hours attempting to follow up on my orders, approximately 22 out of around 25 gifts i ordered had an issue. Examples of the issues were: shipped over a month early, became "out of stock" after the order was placed, had a delivery date adjustment or simply vanished from the "my orders" section of the website. Yes, a total of 17 out of 20 gifts in one of my orders was mysteriously canceled and refunded without any explanation or notice at all. The end result was that 17 friends and family members will not receive their birthday and/or Christmas presents and I have yet to receive any explanation as to why, except that "an agent canceled and refunded (my) order". I have attached one of the many horrible email responses i received from them. Notice the misspelling, the poor grammar, the lack of answering "why" was my order was canceled and the lack of any type of real solution or assistance. This is one of many similar emails that i received. I guess I will never know why these 17 items were canceled.

This is the first company I will ever be filing a formal complaint against in my entire life.

"Placed ordered back in November to be delivered between 12/18 to 12/23. Ordered two items to go to the same address for my elderly parents. I sent an email in 12/17 asking status of one of the items when only one item was delivered. Received two totally nonsensical emails in return but finally got an email at 6pm on 12/19 advising that the item I ordered was now out of stock and would not ship until the middle of January. I wouldn't have gotten that email if I hadn't kept sending emails because the prior responses were so unhelpful. He also apologized because he said someone should have called me to let me know that the item would not be delivered by 12/23 (date promised in order) to either make other arrangements. Basically, I was penalized for buying early and delaying shipment to arrive Christmas week. I called customer service twice on 12/20, neither person could speak English, weren't helpful, and the 2nd representative refused to transfer me to the gentleman who had sent me the helpful email. I asked to speak to a manager, after waiting on hold several minutes, she came back on the line and said someone would call me back and told me to hang up. Well - needless to say I NEVER received a call back. And now, literally within days of Christmas and no other vendors can get a present to my parents in time for holiday. I had to email a cancellation request and surprise surprise no apologies from the company. I had to place an order through Amazon but it will not arrive in time for Christmas.

Honestly, this business is so bad 1 Star is too good for the completely horrendous experience. My recommendation- buy local where possible because this company totally does not care about the customers and is especially egregious given the exorbitant prices Harry & David charge. "

I ordered a $25 gift basket that cost an additional $10 to ship but was charged $36.97 2 times on my debit card. When I called their customer service center Harry & David say this is their normal practice and a normal practice for all website charged. They then stated that one of the charges is temporary and is used to confirm my billing address and will only be on hold for 3-5 business days and blamed my credit card company. I explained that I used a debit card and no other website needs to use this practice to conduct business with me. Also if this is used to obtain my billing information couldn't they do so with a much smaller charge (say only a few cents). I asked if there was any language on their website to alert me of this additional temporary charge and they said there is not. I asked them to reverse the charge and they said they don't have the authority to do so. I reminded them that I never gave them the authority to charge me twice but they would not acknowledge that and that the only way they could help me was to fill out a form that would provide feedback to their upper management. I now have to wait a week for my money. I almost purchased an additional product to achieve their free shipping minimum but I am glad I didn't since I am now in jeopardy of bouncing my mortgage check because of this (a pleasure of living paycheck to paycheck). Customer Service did not care nor offered any reasonable solution. They also would not conference call my bank at my request to help remove the hold on my funds. They don't care and anyone that has received one of their gift boxes can tell you they don't look anywhere close as nice as they do on their website and their cookies are not the best either. I wish the Girl Scouts would sell holiday cookie baskets instead.

It's crazy to see just how many other people are dealing with my same issues with this company. I highly suggest anyone who is planning to shop here READ the reviews first. I ordered "thank you" packages for other people almost two months ago. After three weeks, I checked the tracking and saw Harry & David still weren't shipped. This worried me so I reached out to the customer service team who then advised me there was a delay with my package so they would refund my shipping fee as well as have the packages shipped as soon as possible. Another week went by and I still hadn't received my refund nor were there any changes with my tracking status.

A few days later, and to my surprise I received an additional charge from Harry & David on my account for the same order I paid for a month earlier. Again, I was very concerned so I reached back out to customer service who told me this was an Executive issue and they would have to transfer me. After waiting for almost an hour, I finally spoke with someone from the "exec" team; they told me they would look into this issue and give me a call. Here it is another few weeks later and I still have not heard anything from anyone at this company. I have made several calls back to the customer service team, but I am still getting the same runaround. It is absolutely ridiculous. I have asked several times for my full refunds as well as them to delete my full card information from their system so I won't be charged anymore.

I am seconds away from filing a civil suit, but honestly I don't even know if it would be worth the money. To ANYONE who will listen, I urge you not to order from this company. The customer service is utterly useless and it seems once they have your card information, they're likely to do whatever they please with it, even without authorization from the user. This experience has deterred me from online shopping. I am so hesitant and afraid of companies having access to my personal banking account. And what makes it even worse is that the people who I ordered the gifts for, never received them:-(

I placed an order for a cherry pie for my parents for Thanksgiving. I received the confirmation on Saturday that contained a shipping number with FedEx but have learned within the past hour and 27 minutes that the pie has never been shipped. The customer service representative obviously has a language barrier and cannot address questions outside her scripted responses but has shared that the item has not been shipped as yet, Wednesday, 11/24 at 4:45 PM. Further, even a supervisor cannot issued more that a 10% refund on the $70 order because the current time is within the delivery window even though the item has not even been shipped yet. If you order from Harry and David, you might expect the best quality but you are definitely giving your wallet to an unreliable and unhelpful source that has disregard for maintaining the reputation that has been established in the past. Don't waste your money and frustrations here.

Briefly, I ordered a gift box from H&D. I then immediately went back and tried to order another one. The price had gone UP $5. I tried on my phone... same thing (Harry & David have my number so they know it's me). I tried on a friend's computer, and the price was the original one. I have a receipt that shows that I paid $5 more for the exact same gift box ordered 3 minutes after the first one. Basically, they are adjusting their prices based on past customer purchases. If you buy something, there's a good chance that that product will have a higher price the next time you visit their website (in my case, it was literally just seconds later). I spent hours on the phone and chat talking to them, and they totally ignored my complaint, giving me the standard BS about how they "value my business". Finally, somebody responded to my concern and denied that they adjust prices. I have absolutely incontroveritible proof that they do raise prices based on your purchases, but only for you. The image is a cut/paste from my two orders, placed minutes apart.

On November 30th, I ordered a gift basket for a special co-worker. I paid extra to have it delivered in the timeframe I wanted. Over the last week, I called multiple times to get confirmation that the item shipped. I was continually told "it will be there" on 12/21 - even a supervisor assured me it would be delivered. Well on 12/19, after still receiving no shipping or tracking updates, I called again and I was told my order is "on hold" as the item is no longer in stock. After a long time on hold, the associate found a replacement basket (which wasn't really what I wanted to send but, would work in a pinch) and told me it would arrive by 12/22. As of today, still no shipping information so I called again and Harry & David told me it hadn't been shipped but would still arrive on time because the date in the system says 12/22. Really? Hadn't even been shipped yet, no tracking info and you can assure me it would be there in a day? I ended up cancelling the order and scrambled to send my co-worker another gift.
I ordered well in advance and gave Harry & David's plenty of opportunity to notify me when the item couldn't be shipped. I've sent plenty of gift baskets over the years - there are many others that are much more reliable and proactive. I'll never use H&D again.

I have used H & D's for years because, while the prices can be steep and shipping as bad, the quality has always been perfect. This is no longer true.
This year, I believe Harry & David were acquired or merged with 1800Flowers and the service has nosedived---as good as it was before, it is the equivalent in bad. For one, all your account data is no longer on the site, save your address book. This means no order status, no gift history... nothing. If you want an update on an order, whether it's shipped or where it is, you now have to contact customer service and, if you're lucky, they will give you the shipping number. Most times, they will just tell you 'it was sent on xyz and is en route at wherever' The fact that they are so elusive with this stuff is really disheartening. I ordered something, post Christmas to avoid the rush, and when it didn't arrive on the date on my receipt, I spoke to 3 different people, got 3 different shipping numbers... finally, email tag through their helpdesk got it resolved and unfortunately, the shipment was late, spoiled and I had to be refunded. In the past, they would apologize and refund and replace your items free of charge (I ordered something and the jar was broken in shipping and they handled it beautifully) They did refund my money but no apology, no explanation and no replacement. Try agiftinside. Less selection but better prices and more reliable service.

The gift items published on the site appear very good and ideal for gifts for special occasions. I had ordered their 'Tower of Treats Signature Gift' for my brother in Canada, which was supposed to be delivered in a weeks time. After 2 weeks the FedEx status showed 'In Transit' i had to contact the customer services, Harry & David were quick in responding via email, but they had no clue as to what had happened to the package, they offered to compensate by giving a replacement only to be told a day later that the particular package has been excluded from shipping to Canada! What! I mean it just happened instantly in one day? The exclusion! They also told me the package wasnt delivered since the recipient wasnt at home to accept the delivery... which was such a lie, there was no attempt made for the delivery. In all this mess my brothers birthday was long gone and there was not point sending him any other gift so late in the day! Such a fiasco. Please avoid them! The irony being all their emails have the signature."Customer satisfaction is very important to us"!

I purchased on-line one of their most expensive gift baskets (worth over $220) to thank a professional for outstanding service. Two days before it is to be delivered, a customer "service" representative from Harry & David calls me and tells me that their system had not included about $9 in taxes. I asked that Harry & David simply give me a discount of a corresponding amount - after all it is their mistake. "We can't do that" was the answer. We went back and forth to no avail. Then she offers me a 20% discount on my NEXT purchase! She (or the company) must be oblivious to the insult - as if one would want to ever order from them again - them not wanting to take responsibility for their own mistakes. What would be next?

Note, that although I had placed the order well ahead of time, the call came "coincidentally" when it was too late to order from somewhere else and be there by the necessary date. "Do you want it or not" was the response. What a scam!

And since then I am inundated with promotional emails - every single day.
Kim