HP

I would like to file a Corporate- Presidential Complaint- ref- my experience with your HP PAVILION SLIMLINE 400-314-DESKTOP PC. I have dealt with every department -and after attempting to correct this matter-11 months later- I have dealt with ITT Tech - who basically tells me- that my operating system has to be taken out and placed back in. We have done numerous diagnostic tests- meanwhile- unbeknown to your ITT Staff I have had the PC examined by trained professionals who assure me that it is a hardware problem and not a software issue. It has been 11 months- 10 phone calls- 10 e-mails- total of 30 hours on the phone in the Maze of HP- and no one will assume ownership for this problem even while it is under warranty.
If you include the cost of the PC $300-plus add all the hours spent- times my hourly wage- Total=$900- if have invested $1200 in between cost for the device and time squandered and still no ownership by HP for the Lemon I have bought.
Case # *******672 complaint # *******627893.
When I spoke to your Technician I already knew the answers due to my Departments Computer Tech's assistance- yet the malarky that this technician dealt out- and I am only 1 customer out of thousands she has spoken too- only makes me aware that HP- is misguiding it's customers- and the warranty/product are awful.
For Goodness sake- I know I have a Lemon- why lie to me- and attempt to mislead me-all because I am a customer that apparently doesn't know what the problem is. Well folks I do know-and your Tech's have all stalled for 11 months- the replacement of this Lemon.
You folks now owe me $1200. 00- that is for the Lemon plus all the time I have wasted and been lied too- the time spent trying to repair this device-all to no avail.
HP maybe a great computer company-but in this case- you have sold me a Lemon-failed to accept it is a Lemon- taken no ownership for the problems- stalled- lied- and now 11 months later when I finally get someone to help me- I am being told a line of tales that don't even hold any water. It is not the operating system and has never been- it is the hardware. You folks owe me over $1,000.00 for all the time on this awful matter.
My Social Sites reviews- inclusive of documentation and names times phone #'s will show the world how bad this matter has been handled.
Respectfully

So HP asked me for a review on my latest purchase, so I went to their site and entered this...

Worst retail experience of my 60 years.

I bought my first Hewlett Packard computer, a Pavilion 3266, in September of 1998. I used HP computers and printers from that point on, and I was always satisfied with the use I got from the systems, and the service I received if I did have a problem. All of that recently came to a screeching halt. On January 21,2020 I ordered a laptop from the HP Store online, I was given an approximate delivery date, that was extended later due to volume. On February 21,2020 my laptop was delivered, I unpacked it, followed the directions for first boot, when I hit the power button after connecting the power cord/charger the fan and power LED came on but the HDD light did not, and the screen stayed black. I shut it down and tried again with the same results, I then went to HP's site on my old laptop and searched the problem I was having, after finding it I tried what HP suggested, this too provided no cure so I called HP, I spoke to three different tech support agents, the first two told me that I could have it repaired through them for free or since it was in the first thirty days I could get it replaced for free, the third agent proceeded to tell me that according to the serial number the unit was out of warranty. I had also been given the number to an office that was closed until Monday where they would accommodate the exchange. Monday when I called I was told that they wouldn't do a direct exchange because it was a custom laptop, I explained that I hadn't made any changes from what was listed on the site but she said that didn't matter, that all I could do is send it back, they'd refund my card at their convenience, and then I could re-order. So, as I told her, HP just lost a long-time customer, I don't know what I'll buy, I told her probably a Dell but I'll have to see what has the best specs and reviews.

They're response was this...

Your review has been moderated.

Dusstty,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new

Thanks again,
HP Inc

Evidently negative reviews aren't allowed...

HP compnay!~~!?
So xxxxxxx bad service
I recently had experience for canceling my order.

I bought laptop, HP Pavilion 15z because it was on sale On Black Friday.

However, I made a mistake that I did not read carefully with description on CPU that this laptop has AMD on it.

I called customer service talked to Maria Stuart (I don't think that she gave me a real name) to get full refund because it was not even started on assembling when I check my order status.
I called and talked to her and she said that it is already being built.
I am pretty sure that she was lying, trained by her manager, don't get any refunds or returns. I ordered roughly 2 hours ago, and HP got all the parts and started on?

This is ridiculous.

I have all the records that I need to prove that when I ordered and when I made a call to cancel.

I tried different customer services even chat on line. All the customer service reps are saying that I have to wait and it is not guaranteed to get canceled.

I have previous experience on HP products and I liked it. However, customer service was horrible. It turned me down so hard.

Read carefully or you have to take the product no matter what.
Once they get the money transferred, you will not get refund

HP company has horrible customer services.

I bought an HP laptop in October 2016 for over $1400 at Best Buy. I needed it for business purposes and let me tell you... WORST PURCHASE. DO NOT buy ANYTHING HP E. V. E. R. I've lost over $4000 in profits in less than a few months just because the laptop decides to shut off when it wants too. Freezing everything first and NOT BEING ABLE TO RECOVER ANYTHING once you restart it. Even if I saved the files before anything happens, it only "remembers" it from an hour prior. I've called numerous times, and even tried making a complaint. Instead, HP transfer me to 6 different agents, whom I have to repeat EVERYTHING over again, and then keep me on hold until I've had enough of waiting for over 45 minutes. I even called head office in California and they transferred me back to the same people, whom then transferred me another 6 times. NO ONE HELPED ME. The agents wasted my time by going in to my computer and "updating" everything AND still the problem is the same. I tell them that, their response was "O. K. ma'am, I'll call you tomorrow"? I spoke to the Geek Squad that the store initially where I bought it, includes them to repair, etc. After wasting my time with them, they had told me to contact HP as it's a hardware problem, and that's the explanation of where this fraudulent company begins with me. They couldn't do nothing. So here I am today, letting you know from entrepreneur to another, do not purchase HP unless you are willing to lose money with no help at all. Never again. They should be ashamed of themselves.

A case manager got back to me. He phoned me from a 1-800 number which I don't pick up because of spam. He chose not to leave a message on my voicemail but hung up without a word, and then sends me an email that he's unable to contact me. By reply email, I let him have it, and told him I want our conversation in writing.

The sleaze says he's pleased to honour my request and will send me a refurbished printer. I told him that his conclusion that I wanted a refurbished printer is incredible since the reason we're speaking is because I *don't* want one. Duh. I let them have it about how sleazy and cheap HP were. He ignored it.

He told me that a refurbished printer is not rejected, but is just overstock or an open box. I let him have it.

He called me a valued customer. I let him have it.

He told me in one email that he would send me a new printer, and sent a separate email 'Agreement' for my confirmation that didn't say "new." I let him have it and told him that I know he's trying to send me a refurbished printer under the guise of "new." He ignored it. I completed the Agreement with an Appendix of his separate email saying that the replacement printer would be new.

He didn't like this and again asked me to confirm the Agreement. So I did, and added in my own stuff in the appropriate spaces, and copied and pasted his email that said "new" in the appropriate space.

He asked me if I wanted the prepaid label mailed or emailed. I told him since I don't have a working printer, I obviously have to have the hard copy. Duh again.

I strongly suspect that they're still sending me a refurbished printer. Whether they do or whether they don't, this experience was awful. HP is a cheap, sleazy, insult-to-injury, insult-to-intelligence, rip-off business, and their warranties mean you'll get repaired broken stuff as replacements despite that you paid money for new stuff. I won't ever buy from them again.

Take heed. You've been warned.

Possibly to be continued when I receive the "new" printer.

I have purchased laptop from amazon online site on 26 June 2017 I use this
Laptop frequently as I am working girl... I have purchased this from my
Savings but before 4-5 days one black line automatically came on my laptop
So I called direct to hp centre
HP had taken all information from me like serial no product no invoice
Copy etc after that they according to information they had told me that
Already warranty is expired we can't to do anything
Now you can check the details it is just pass out 6 months only and
Warranty is for 1 year
Hp team is giving me answer like screen is not covered etc etc but it is in
The onsight warranty it is just 6 months before I purchased and nobody is
Giving me positive response they are saying call to amazon. Amazon team
Saying they want deny letter
After all this if I didn't get any response then I have decided to go
Consumer court for that. And as per that i am sending you this mail please sir i request you look in to this now service centre team vikrant is telling to something amazon is telling different hp call centre technical department telling e the different

They dont have any value for customer money they dont have any idea how i am suffering from this this is the all about money for me 35000/-is the big amount

Hard Drive Crashed juts 4 months
Got this 34" HP computer in March, 2020, which caused $3300. Looks good just like all 36" and 32" HD Envy, I have purchased for my family. I will NOT recommend this NEW MODEL. In just 4 moths of usage, the computer when blank dark screen. HP customer service was of no help, was told the Hard Drive is Broken, so I have to send it back to main HP office in TX for repair. On 7/10/2020, I drop off to FEDEX and computer was received 7/13/2020. Only after I called, is when I got an email of the package recieved on their end. Prior, there were no email or call bout the receive status. During this call, i was told to click the link for all updates progress on my computer will be listed, a GREAT BIG LIE. That link never have any updates, Disappointment! The link stated July 24,2020 was the date stated that I will get computer delivered back home. I was also told a tracking number will be send by email on day of shipping. Since I got no email, I called. Now this customer service associate was probaly on drugs, as she told me my computer is out for delivery today July 23,2020, but she cannot located a tracking number, nor which delivery company, she calm it hasn't been updated, but it's on the truck, and she told me she has gotton on the phone and HP are getting it delivered. Ok, so I wait all day till 8:00pm, no delivery. Following morning, I call, they haven't got a clue why i was told that info, as the computer is still PENDING the MAIN PARTS to be fix. I STILL DONT HAVE MY COMPUTER BACK, NOW IT HAS BEEN 15 DAYS, SO UPSET AND MAD! During this Covid 19 pandemic crisis, we are all working from home, which I cannot cause HP is still still with my computer. Still DONT KNOW when my computer will be fix and back. Terrible computer and horrible customer services, as you cannot reach any one that work in US. HORRIBLE COMPUTER and EXTRA TERRIBLE CUSTOMER SERVICES. ACTUALLY, THERE ARE NO CUSTOMER SERVICES. YOU BASICALLY BUY AT YOUR OWN RISK!

Once upon a time, HP made a great wireless printer. I opened the box, pulled out the printer, plugged it in, turned it on, plugged in my Rocketfish, an started printing. I could be in another room, send my document to the printer, and by the time I reached the printer, my document was done. I used that printer for years before it finally stopped.
A couple days ago, I bought a new "all-in-one" HP printer. After hours and hours of trying to get the thing set up to print, I have not yet been able to get one single page of something I needed to print out. I installed and uninstalled and reinstallef the HP Smart app. I tried the Wi-Fi Direct. I tried Bluetooth. I did the set up again and after several hours and attempts, finally got the printer to recognize my internet connection. I waited patiently for the setup to complete but it stalled on the IP address even though I could see the IP address on the touchscreen. After 30 minutes of waiting for the setup to recognize the IP address, I finally tapped "skip" and it then said the setup was complete. Wrong! The only printouts it has made have been the calibration sheet, the printer's email address, and the page that said it couldn't connect to the internet. When I tried to print the document I really needed, it didn't happen. When I even tried to print some of its own built-in forms, nothing happened. I tried to look things up online to see if I could get some trouble-shooting advice and the "help" topics suggested downloading a plug-in app, or a wi-fi direct app, or a couple other apps. I spent so many hours trying to get this to work with my smartphone that the charge on my phone went from 100% down to 4% before I had to give up. The worst part is that this printer is a "better" model than the one I really liked and used daily for several years. I am so upset and aggravated with this printer that I don't know if I will ever buy or recommend another HP product again.

I purchased a $1000 HP laptop thinking it would be a good investment for school. The laptop not only messed up 15 months later (despite never dropping it and it being in perfect condition, no viruses or anything of the sort), HP are charging me ~$300 to fix their crappy laptop that messed up ON ITS OWN. I kept it in a case and everything. Charger randomly stopped working. No warning of over heating or anything. Yet I AM THE ONE SCREWED OVER, not just because of the cost, but they are taking 3 MONTHS to fix it. Yes you heard that right, 3 months. So this laptop messed up on its own, I cannot access any of the data, paying about $300 dollars, through no fault of my own AND they are taking 3 months to get it back to me. I have 15 months worth of school and professional data on there that I would be losing, but luckily have a friend in IT that helped me take the hardrive out, because HP also couldn't guarantee me that the data would still be there after sending it in. Luckily my friend did not charge me, but the material needed to download the data from the hardrive to another computer most certainly cost money and I wouldn't have to do it if they were taking 3 months to fix it... which still isn't even a guaranteed data that I will get it back by. ABSOLUTELY AWFUL EXPERIENCE, do NOT use HP products if you need something reliable. I do not want anyone else to go through the hassle that HP has caused me.

I called the phone number from HP's online support site because my computer was so slow, I couldn't watch videos. The HP tech had me pay $59.95, then told me to download some updates. My computer froze. It couldn't download the updates, so I told the HP tech I didn't want to pay for their unusable support. The tech assured me I would not be charged. I spoke with their billing department to make sure I wouldn't be charged. I documented the case number and the names of both HP techs. I called Microsoft Answer Desk; the tech there found my computer was missing a "background intelligence transfer" code, so I couldn't get updates. He restored my computer's missing code, and fixed my computer. But for the past 6 months, HP has insisted on charging me, though I disputed the charge through my credit card company, Discover. Discover finally credited me $30, because HP refused to refund the amount HP unjustly charged me. I will never buy another HP product.

I bought the HP Envy 23 Model D2M89EA. Roughly 2 years back with a customer care pack for 2 years.

Ironically after being 27 days out of the warranty, the screen went blank. I had upgraded the desktop to a Windows 10 some 3 months back so the issue was not due to the OS. That also points to the fact that possibly the system itself is faulty.

I raised case number [Personal Information Removed]. The support consultant could immediately get something on the screen by pressing escape repeated but refused to help further saying that she will send an email. The email did not come that evening. After 14 hours at 9:41, the email came.

Obviously, I could not wait for so long. I tried to restore it. After 15 minutes, it went blank and now it was not accepting even the Escape command. Whose fault was it? HP should have troubleshoot at the given point of time or sent the email on time rather than sending it so late. When I called up, HP put me in touch with sales and asked me £175 which is a lot for me.

I want to know what are the options available to me:

A) I will like to escalate this matter up! Can I have the email address of Head of Complaints in UK.
B) Does the problem reflect some basic issues with the system so the charge which has been asked for repairs is unfair? I want to go for my statutory rights to complain against them.
C) Any other suggestion?

Looking forward to your help.

Kind regards
*******@yahoo.co.uk
UK tel - *******7860

HP Customer Service does not seem to care about you. I had an issue with my laptop 8 months in, and when calling HP support, HP told me that my warranty ended more than two months earlier than it actually did. When I asked them why they had that date, they told me Best buy doesn't always send them receipts. First of all, not my problem, thats a problem with your logistics department, do dont blame it on me. Luckily I had my receipt, otherwise they would not have helped me at all. The customer service associates I spoke to were rude, and didn't seem to care about me or how I was unemployed and unable to apply to jobs during a global pandemic. I have to pay rent, and they don't care. So many technical issues have persisted just from contacting me. HP hung up on me several times for no reason. Im never buying an HP again. They act so rude. Once they get your money, it doesn't see. Like they are going to help you at all. If it doesn't make sense, follow the money. And the money leads straight to their pockets because from what my research tells me, they cheat people out of their full warranties all the time, go ahead, google it. They've done nothing to resolve these discrepancies in warranties over the years. Get any other brand than HP, you will be much happier.

I ordered a laptop on HP's website and cancelled the order about an hour later because I changed my mind and because I knew Black Friday was coming up and this was on the 28th of October, HP said they would cancel it and never did, they still delivered the laptop on the Tuesday of that week. Then on the same day I filed a return, they said that they would collect it but on the day that we arranged, I stayed home all day and took a day off my school work to listen and wait for someone to pick it up but no one turned up. I complained again and they said I should drop it off, the packaged was received on Tuesday 13th of November, they have yet to process it, black friday is next week and because I paid on Paypal they said that it will take 8 days after they process it. I am absolutely raging because I cancelled it and now I can't buy the laptop that I wanted a month after I have cancelled the expensive item.

Never. AGAIN.

HP8720 ALL IN ONE PRINTERS
Since I had great luck with the HP7410, I went with the HP8720 thinking that HP continued their quality and support. I was wrong. I was even told by the associate in the store that they're bad and people are complaining, but didn't take it seriously until I became the next victim. The printer started breaking down about 3 months after I purchased it. At first I thought it was a cartridge issue, so I replaced the cartridges. Than I read that HP had software/firmware that prevented anyone from using cartridges other than HP. After contacting HP and doing further testing, I came to the conclusion that the printheads themselves were prematurely going bad if you had low usage, like home use. After I reported the issues, I didn't get anywhere with HP that would help me with the issue, and now the HP8720 is just a big paperweight sitting next to my desk for about a year now. Being confined to our homes, it would be extremely beneficial not to have good printer. HP products, especially my printer is nowhere close to what HP once were. BAD deal for the elderly and disabled, since you won't win the fight with billionaires... No new printheads, as they're too expensive for me to afford and replace on my own. Nothing else helped. You get Delays and the runaround until the Warranty expies and then you're tatally on your own.
Tech
5/25/2020 1:02 PM

I ordered a custom built laptop on Jan 22nd which the order said would ship Feb 17th. Seemed a little long, but I was willing to wait a few weeks. HP charged the full amount to my credit card at the time of the order. On Feb 18th, I get an email saying it has been delayed and now the shipping date is Apr 1st due to "a direct result of unexpected supply constraints". When I contacted customer service, HP wouldn't guarantee the April 1st shipping date. I kept pushing and told them I wanted a credit or they could cancel the order. They offered $30, so I told them to just cancel it. I wasn't waiting another 6 weeks for the next shipping date and they wouldn't even guarantee that. Also, I went on their website and built again the same custom laptop which said it would ship Mar 22. Clearly they have no idea what they are doing. If they don't have the parts in stock to build a laptop at the time you order it, then they shouldn't be offering those parts to choose.

I purchased a HP Chromebook in 2019 and also their 3 year warranty. We had a cracked screen, ONLY a cracked screen in early August 2020. Contacted HP for repair under the warranty. Found out HP don't have any physical repair sites; you have to ship your computer to Grapevine TX. I did that, and filled out the form stating we ONLY have a cracked screen. When it was shipped back, to us (and repaired?) the Chromebook didn't turn on, had no audio, no ability to charge up, and no video. Promptly sent it back to Grapeview TX and its now been 2 weeks and they haven't even touched it. Can't get anyone to tell me what they are doing with it, or when/if it will ever be returned. I did find out they DO NOT do diagnostics on each computer. They also said that the Fed Ex truck broke it, but I have pictures that show not one scratch or dent. Will NEVER use them for a repair. My son starts school next week, and won't have a computer!

I bought this HP LAPTOP 14-DQ1039WM in 2019 in USA, and after using only a few months, it got problems with its battery. However, the things I want to point out here is how bad HP customer service is. First, the staff at HP customer services said my laptop could be used up to 8 HOURS, but in fact when I used it first time, it only lasts 4 HOURS and after 5 months using, its battery decreases to only 2-HOUR using which is so much affects my work. After talking with the HP staffs to solve my laptop problems ( but nothing is solved in fact), HP REQUIRED me to send my lap to their working office for conveniently repairing and PROMISED that all the things will be processed within 1 week from the days I send to them and they send back, so I believed and sent my laptop to them. But that promise is such a liar, over 1 week, my laptop hasn't sent back and I was delayed with my work just because of believing in their promise. After 2 weeks, my laptop finally came back but in a dirty cover that they didn't clean my laptop at all, and also my laptop problems aren't not solved since I used to check whether it is repaired well or not, and my laptop only lasts for 4 HOURS using. They're such liars to promise me everything from its battery using up to 8 HOURS to its customer service about delivery days and repaired laptop. I will not buy any HP anymore from now on. And you guys should believe my advise when you're going to buy laptop, I will not suggest HP laptop.

I bought this laptop, HP - Envy x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Op, in July 2020. It immediately had a problem as it was hot with a very loud squeally fan. I called HP, and called HP, and called HP finally when I actually got a human and not their idiotic virtual assistant his only solution was to have me send the laptop back to their service dept. HP quoted about 3 weeks turn around with repair, shipping etc. I told them this was unacceptable as I use this as my work computer and could not be with out this essential tool for my business as a self employed real estate broker. My old computer died and this is all had. Again, after many calls I finally got to what they called an escalation manager. He claimed he called me in an email to me but I had no call record of a missed call or a voice message. I emailed him back to call me but he never called me. Time is moving on as this is almost the end of august, and I got many hours of phone calls. I finally get a hold of him and told him I need another laptop immediately. He said their policy is I have to send in the old one first. I offer to pay for a new one and they can reimburse once they get my broken one, but they will not do that. I ask for a loaner and they will not do that. Finally he offers to order a new fan and heat sink as he thinks that is the problem and he schedules a technician to install the parts at my house. I agree to that. But tell him that seems like a very expensive solution they may not solve the problem but that is all he will do. A box from HP comes in mid October, almost 2 months after ordering, and a technician comes out to install it a few days after I receive it., he opens the box and discovers that only the fan was received, he installs that but the problem is still there. He calls in and orders the heat sink which I should have received before he arrived. He leaves, computer not fixed. Two weeks later I get and email that the part is delayed and will not get to me until 12/11/2020. I actually get the part on 12/19/2020. HP is supposed to call me to set up a time to install that. I never get a call and email the escalation manager. He does not get back to me. Yesterday, 01/14/2021 I call HP, get another support agent and have to go through the whole case history, Mind you I now have 4 separate case numbers and two case service numbers This agent can not help me and he gets another escalation manager on the line. The manager says the same exact thing, that i have to send in my computer for repair, again I explain I can not do that as stated above, I also told him that I am now having another problem, battery life is horrible. I told him I need another computer asap, he also can not do that and says he will pass this up the line to anther dept. He schedules a call today at 01/15/2021 11AM with the new dept. No call is received. I call the customer service number again, wait 45 minutes for some one to actually answered and hear their message repeated every few minutes, When he does answer and we go through the whole story again, he tells me another escalation manager has been assigned and he will email me in 48 hours

So it has been about 7 months since I bought this piece of garbage and still no customer service, no resolution, I am so frustrated and upset with HP as I had a lot of HP products in the past and they were great, and there customer service was also well know for excellence, Not anymore. Now all their calls go to India and they can not even resolve a very easy problem to fix and put me in this situation. Based on customer service alone I will not buy another HP product.

I guess the only thing I can say is that I do like the tough screen and the speed of the Corei7 processor, but I could have got that with another brand. My previous laptop was a Lenovo Yoga, and that was a great reliable laptop, never made a noise, worked great until windows 10 killed it with all their crazy updates and other issues that basically made it inoperable.

If you do buy one of their products I do hope your experience is much better then mine

Bought a laptop August 2nd 2018 and did not open it for two weeks after because I moved away for school and didnt need to use it. AS SOON as I started to use it problems started coming arise with the speakers with freezing etc. I contacted customer support and after long talk and various ways of trying to fix it, HP customer tech decided it was best for me to send in my laptop (past my 15 day return period so I could not return it). I made it very clear that I could not be without the laptop for more than a week due to being in school. He assured me that was NO ISSUE. That was septemer 17. It has been a week without my laptop and was supposed to expect it back september 26. Then I got a text saying HP product was delayed to october 2 and to call "" number if that was an issue. So I called the number and the customer service tech assured me that was wrong and that my laptop will be expected back september 26. Now it is September 24 and I got another text message saying my laptop is delayed to october 05 and to call if that was an issue. So I called and the customer tech said there was nothing she could do because i cold not talk to a supervisor because HP were "closing soon" with 20 minutes until closing. She suggested I call back tomorrow. They didnt help me because it is 20 minutes until closing time. I WISH I was able to say that where I worked! Now, I am expecting a call tomorrow to see what is going on with my laptop. DO NOT BUY FROM HP. I had a toshiba laptop previously for four years and no issues (passed it down to sibling), got this one and had issues the first week using it.

Making money is key here, because that's all HP are after. They don't care who they run down in the process of making their cash. You think they would have enough, but they don't. They have conned me out of a lot of money, not only buying their sub par products, but paying to fix them even when I have a warranty. My pc was 2 months old and broke down. I have spent a good amount of money trying to get it fixed. They say to call their tech department, but when you do they say you must pay this extra money for expert techs. Bull pucky. I paid. They did nothing. They guarantee me it would be repaired. Nothing! Not even a trip into the settings on my pc. Mind you, I apparently signed up for 1 year 15.99 a month. For what? NOTHING!. They make my blood boil. If anything or anybody could cause me a heart attack, they would be it. Please save your money and time, try to buy better products that won't break down so quick. And definitely do not give Tech Support any cash.