Hulu

I usually don't have too much of a problem with buffering or glitching, but Hulu very often shows the loading bar in the middle of the screen, even when the picture is perfectly clear and never stops to load. It's not that huge of an interruption to watching, but to me, it just serves as a constant reminder that Hulu is a little bit crappy.
Sometimes, I can click anywhere on the screen to play/pause, but sometimes it won't register at all when I click on the screen or even on the play/pause/rewind/fastforward buttons. Sometimes, I can use the spacebar to play/pause, and sometimes hitting the spacebar causes my show to automatically jump ahead TWO episodes. When the spacebar wants to work, I can use the arrow keys to rewind/fastforward, but like I said, it seems to have no rhyme or reason as to when this actually works.
Very often, if I pause my show and open another tab, when I go back to Hulu(even after only a couple minutes of being on another tab), it has my show closed out. It will be on the details page for that show instead, which never has an accurate account for which episodes I have seen and which one I left off on, even if I refresh the page.
The amount/frequency/duration of ads also seems to have no rhyme or reason. I think sometimes it depends on what device or browser I'm streaming it on. Sometimes it shows a 30-second ad every 30 or 45 minutes, but sometimes it will give me a 60- or 75-second ad every 10-15 minutes.

I give it two stars only because I do really like the selection of shows and movies on Hulu, and as much as I hate to say it, these dumb problems don't necessarily make it not worth watching. I would have given three stars for that reason, but I realized that I actually use my mom's account and would likely NEVER pay for Hulu myself.

I don't know a lot about computers or how these streaming sites work, but I've never had any issues like this with Netflix. Hulu are small problems, but they are also kind of ridiculous and make absolutely no sense to me. Get your sh*t together, Hulu.

Hulu, Netflix, Prime and Disney+ have afforded me the ability to cut the cable PERMANENTLY! Even if Hulu were all $100.00 Per year, it's still the better deal. I can remember paying $150.00 for cable and using less than half of the channels. Streaming tech has reached that sweet spot where almost anything is possible. Enjoy it while it last. If there is one thing I'm sure of it's, Large companies will "fix something" that isn't broke and completely ruin it. The library is Huge and diverse. The diversity is however a double edge sword. There is a Black and Latino category in the Hulu menu. Thats great, but what about everyone else? Arabic, Asian, Polynesian, Native American, White Etc? Have they done something to deserve being alienated? Probably Not, but to be all inclusive that's a LOT of categories. The same is true of LGBTQ+, there DEFINITELY isn't a "Straight" category. There is NO need for ANY of those categories (Race, Sexual orientation) IMHO. TV and Movie Executives have taken it upon themselves to include racial diversity & LGBTQ+ in almost all new programs and movies. If you are the type of person that can't look at LGBTQ+... TUFF luck. Before you get in a twist, I AM one of those people, but I have just accepted that it's not going away, so I just deal with it, or quit watching TV. All things considered I will NEVER go back to cable Hulu has a permanent place in my entertainment.

Think your Hulu account is safe?
So did we, we were wrong. Dead wrong.
I turned on the TV and got a message that I couldn't watch Hulu because too many devices already were.
Too bad not one of them belonged to us!
It turns out less than 5 of the devices on this list belong to us, the others? Who knows, Hulu doesn't know and it was just made painfully obvious by two customer service agents that Hulu does not care either. Not only did some one else use our Hulu account for free, Hulu won't look in to it and Hulu don't think we should be compensated for their unsecured system either.
If you think your account is safe, think again.
Go online to hulu.com/devices and see for yourself.
I hope this is going to be enough to shame Hulu into caring more about their paying customers than they clearly care about others who are not paying for anything and are freely scamming those that do pay.
I have no plans to keep Hulu after this and continue to pay for a service that freely allows unauthorized devices to use my account for free and refuse to assist me in safeguarding my account from other further breaches. Obviously having my login info in another language wasn't enough depsite using Norton's antivirus and calling their help line was a waste of time.
Their customer service is just about the worst there is. When I called in the first person I spoke with was way too cheerful (Like it was forced cheerfulness) this csa could not stop talking in circles and repeating the same line over and over. Needless to say in reading her script she missed the part where you help the caller by listening to what's being said as much as she missed the bit where you aren't going to have a postive call if you insult the callers intelligence. She did apologize for that when I brought this to her attention, however that does not excuse the fact that it happened in the first place.
I was also told in the beginning of the call that she could handle getting a credit on my account for the trouble and would be happy to do that. As the call dragged on and continued to spiral out of control I requested a floor manager to speak with. Sadly things did not improve from there. The floor manager was incredibly snide and downright snarky even with his tone. After I gave a short explanation of the current situation that we never used a public device or gave our login information out he started off by telling me "oh well that would mean your account was hacked.". (I had already figured as much.)
I was relieved that he understood what had happened unlike his csa. Next he told me "well we don't credit for this kind of thing.". After she had stated they would do so. This is called a false promise and most companies frown on such practices, apparently Hulu is not that kind of company.
The very next problem according to him was the fact that I had to delete all of the devices from our account because I didn't know who all was on watching it when I wanted to use the service and that wiped the history, even though they said they could see 8 pages back and then he told me "yeah well it would take a subpoena to our legal dept and that won't happen." for me to find out how someone hacked our account. And that was from the floor manager!
All in all it sure sounded like they could do more than he was willingly to. As well as see what was going on and just refused to take any responsibility for this breach of security and my trust.
As for the csa struggling with her script reading rather than addressing the problems at hand I am sure more training can address the issues she had on the call.
However I can see no reason or proper course or action for such rude and unprofessional behaviour on the part of that manager.
If this is the best Hulu can do, I'll use Netflix from now on.

I signed up for HULU because their website shows you can stream all of their content now seamlessly onto PS#, and Hulu now have the first 2 episodes of the Americans, Season 4. I subscribe and all they have is clips of the show on PS#. I read online that you must use your computer for a lot of Network shows (i. E. It is not at all seamless.) I take my PC down and set it up to the TV to watch it, log on, and it says that in order to watch The Americans I have to authenticate with the Network I am a paid subscriber. (I am thinking paid subscriber to HULU.) I go to authenticate and it is asking me what cable provider I have. If HULU's website said they were offering seamless integration on SOME of their shows onto PS3 AND they have the first two episodes of The Americans, ONLY on computer, and ONLY if you already have a cable subscription where you could already have watched it I would not have subscribed. Of course, they directly lie and say sign up today to watch the new episodes seamlessly on the PS#. BLATANT false advertising. A large amount of the shows I wanted to watch, that were supposed to be available, all I can see is a summary of the show and watch a few clips. What a RIPOFF! Also not a very good way to get repeat business. I have had PRIME and NETFLIX, and neither advertise shows that need a separate subscription, like needing Showtime to watch HOMELAND on PRIME. It is very obvious before you subscribe that is an extra paid service that does not come with the subscription. It is totally JERK move on HULU's part.

NOTE: I just noticed, and posted below, that there is a little bitty square at the top of the episodes it says are available for streaming that, if you hover over the square, a pop-up comes up saying the show really isn't available unless you have a paid subscription to another service. That might be some technically way they can trick consumers and not get sued, but it is still DESPICABLE. Why would I hover over little squares on an advertisement for these shows being available on HULU. It is an advertisement. I took it at face value-there is no fine print. I did not know I had to dig for Easter Eggs to learn the whole page is a PURPOSELY deceptive trick to get people to subscribe.

First let's me say Hulu is not user friendly, npr is it a consumer base streaming service. Hulu is a you pay self serving streaming service. Hulu would like you to think you pay for a service to stream movies and TV, bit they ate just another marketing service who attracts people in to thinking you are buying a service for you and your family, but your not! Let's say you setting up your profile, they ask you name, age, gender. Why do they need this for TV? Has a she approprate switch why age then? Well lets say you put to days date in the set up, of will automaticlly turn switch to kid appropriate shows and look your profile so you can't even change it. Why there is a age switch? Because they want to know this info do they can collect marketing info to sell on you. So you pay them to watch content you pay for while they track your info to sell it. In a since your paying someone to track and make money on you! There is no need for this and by the way then try and change your profile OMG this app is a big pos and now I know why so many bad reviews because it makes money on commercials, data collection, and from you. What to you get a big fat headache dealing with a service you think would be designed for the user who wants to watch shows that's it, but no just another pay me for what Hulu wants to do. Anyone else think you should be getting what you pay for? I am personally sick of crOp companies that think we are all dumb and will ing to pay for this carp. Now I also think there ate many other issues with Hulu but a lot are already covered here so not going to mention, but one should see how those issues got into what I am saying and you now know why those problems exist also because they ate not a service company working to give you a product of good quality, but trick you to pay them to run there back side business selling all they can about you. Just another self serving scrappy company working on your dime.

I am on the computer a lot and watch South Park on the side. The Hulu web player is complete trash. Today, I have seen the Kung Fu Panda (Wix.com) advertisement so many times that I wanted to punch my computer screen. It plays that same commercial clipped in the beginning, then 5 seconds later, plays the whole 30 second commercial.

The web player bugs out and the navigation/slider/skip disappears. The only way to fix that is to refresh the page, and if you do that, the player forces you to start from the beginning and watch the same commercials again even if you JUST saw them!

The player uses Flash which is beyond frustrating. It heats up the Macbook Pro Retina like crazy. And on full screen, it freezes up the browser. On top of that, the navigation on the pages are poor. It's so difficult to to browse episodes. They're in that slide menu, so tiny, it's impossible to pick episodes comfortably.

The player on the web and on the iPad refuses to play the next episode for any show, and sometimes if I hit "next episode", it plays an episode of a totally different show. Sometimes, it won't remember where I last left off in an episode and would replay the whole thing which requires me to re-watch ads and then skip credits, etc.

Also, I haven't found an option that leads you automatically skip opening and ending credits. It makes absolutely no sense for an ad to play, then opening credits, then another ad and finally the show. At the end of the show, another ad plays then the ending credits. Really?!

Honestly, with frustrations like the ones mentioned above, and the fact that sometimes the player refuses to load (which then you have to close and restart the player, watch the same ads again), you wonder why people pirate all these shows to watch. Because no one wants to PAY and deal with stuff like this!

Maybe because its a FREE 30-Day trial. I have NEVER in my like time had such HORRIBLE Free service. I'm not enjoying Hulu free month trial because 99.9% of the time I having to change my password because I cant log in, it forgets my password and make it seem like I forgot it. OK Hulu if you say so. Get this, I click on forgot password, enter my email address, no response, 5 mins, 30 mins, an hour, day, 2 days, still not response to reset my password. I guess Hulu forgot my password to. Finally I call CS and got the pw reset link sent to my email. Another thing about Hulu's problematic login criterial, is that ever-so annoying CAPTCHA. I am so done playing tic-tac-toc just to watch a free movie. Netflix and Prime doesn't have such outdated site. Well, Hulu with my free 30 trail, your first impression didn't entice me at all. For your monthly service fee, $64, $12, $6 or Free Trials is not worth my patience, It appears your site needs a serious upgrade, one that will remember saved passwords, email address and a quick password reset response, 2 days is just outrageous and oh, not to forget, that annoying tic-tac-toe patience teaser, toss it out, CAPTCHA is obsolete. 3 of 30 days Free Trial service, I'm done...

I used to like Hulu, but after today I'm looking at getting rid of the service. Today was the first time since Hulu did the massive overhaul of their homepage where I had to pause a show on my computer. At first, I wasn't able to get the pause button to come up, so I decided to stop the show and restart it. When I hit the X, it dropped the video to the bottom corner and kept playing. At least the pause button showed up. After some work, I was able to get the pause button to show up on the full screen mode, so I paused it and walked away to deal with a couple of things. When I walked by my computer, the video was playing. Okay, maybe I didn't hit the button after all, so I rewound the show and paused it again, making sure that I did pause it. The movement and sound stopped. I'm sure you can guess what was happening when I returned. Of course, it was playing again. This time I paused the video and sat there. After 10-15, the video would unpause and continue. Why should I have to exit a video when I get up to go to the bathroom or get a drink of water? This is ridiculous. It's making the watching experience worse. I can get over the complaints that others have posted about the look of the interface, but this isn't live TV. I shouldn't be tied down to my computer for the full running length of the show just because they don't allow you to pause the video any more.

As movie stores, such as Blockbusters and Movie Galleries, are becoming slim to none in existence, many people have resorted to online options to watch movies. Many people prefer the online option to view their movies because it is often times free or cheaper than renting one at a store. Also having to be home or near a tv at the exact time your favorite tv series airs its newest episode is no longer an issue with these web 2.0 tools since Hulu have both movies and tv episodes for their users. This instant availability has definitely been a major pro for users and is probably one of the main reasons movie stores are going out of business.
I found three web 2.0 sites that people can use to watch their favorite tv shows and movies. I took into account the websites' affordability, accessibility, reliability, and more to create my reviews. Hulu's website is very aesthetically pleasing. The website is organized in a logical and concise manner so that the user can find what they are looking for in a minimal amount of time. There are some episodes and movies that Hulu allows you to watch for free by simply signing up and creating a username and password. However a con is that most of the episodes and movies you have to subscribe to HuluPlus in order to watch which contains a small monthly fee of $7.99. A pro for HuluPlus is that once you subscribe to the monthly fee you can watch unlimited movies and episodes. I would definitely recommend this website to someone.

I've been using Hulu Live for about 1.5 years. Originally it didn't work consistently with live broadcasts. It worked fairly well but many live streams were interrupted due to Hulu problems - I repeatedly called customer service. Back then, customer service answered the phone quickly and tried to help. It was definitely beta. Currently, service is very different. I've missed baseball games (World Series), football games, and other live coverage due to Hulu's streaming technical problems. And service is becoming worse every week. Customer service doesn't answer calls or resolve issues - Hulu blame ESPN, CNBC, cnn, fox, etc for their problems. But I pay them, not their suppliers. And now they're increasing monthly charges to $69 for service that isn't working as claimed. I have the NO/adds which means lots of advertisements that you have to watch on the recordings. Many times it didn't record shows; I complained and it wasn't resolved. I live in Houston with excellent download speeds and few interruptions. I'm now going back to cable. It costs more but it's reliable. I might go back to Hulu in a couple of years but they're overmatched at this point.

After cutting the cable several months ago I could only get my husband to agree to do it because Hulu live is the only streaming service that offers the Philadelphia Flyers and unless you have cable or FIOS, this is the only other way to watch them on TV. That being said I was tired of paying over $280 per month for cable and internet service. I have Hulu live which runs me approximately $45 a month and I have gigabit internet service which is approximately 100 so I knocked almost half of my bill off. Great. Until you try to watch TV with Hulu live. The constant buffering, the unsync renovation of the audio to video, the games that appear to almost be played in slow motion and standard definition, not to mention cutting off the last 2 minutes and 20 seconds of the Super Bowl in which the Philadelphia Eagles won for the first and only time in franchise history! Be advised though that Hulu buys blocks of time for events like sporting matches, so if the block of time is from 8 to 10 p.m. who live will cut off at 10 p.m. even if the game you're watching is going until 10:05)

Also if your TV is not of the newest technology you will not be able to stream directly through your smart TV app to Hulu live, you can only get Hulu Plus or standard Hulu. That's why we have Roku sticks on all of our TVs even though they're only a year or two old.

Hulu live only offers approximately 40 cable channels if you're lucky. Right now though it's our only choice besides cable. So to work around all of the issues most of the time I watch through the TV apps on my Roku stick. I can log in and subscribe to most of them with my Hulu live account, but for those that hulu live does not offer, I just use one of the 27 family member's cable or dish logins who use my Netflix login haha. I don't watch a lot of television so it's not unmanageable or unlivable for me, but if you are someone who watches live TV a lot this is not going to be the best option for you

* STAY AWAY FROM HULU! *

FACTS: WOW, WHERE DO I BEGIN. HULU KEPT DEDUCTING MONEY FROM MY BUSINESS BANK ACCOUNT FOR A SERVICE I ATTEMPTED TO CANCEL THREE TIMES OVER 2 SEPARATE DATES. I TRIED TO REPORT AND CANCEL ONLINE 3 TIMES, BUT HULU KEPT THE SERVICE ACTIVE FOR AN ADDITIONAL 4 MONTHS! I CALLED CUSTOMER SERVICE TODAY TO REPORT THE UNAUTHORIZED TRANSACTIONS (AGAIN) AND OFFER HELP TO PREVENT THIS FROM HAPPENING AGAIN TO OTHERS. (AFTER SEEING Hulu BILLED ME YET AGAIN TODAY!) THEY WERE DEFENSIVE FROM THE GATE, AND EVENTUALLY THEY EVEN HUNG UP ON ME AND THEN **KEPT THE SERVICE ACTIVE***! THEY DID NOT CANCEL IT! THIS WAS THE 4TH ATTEMPT TO CANCEL THIS SERVICE; 3 TIMES ONLINE, AND NOW A 4TH TIME EVEN OVER A 45 MINUTE PHONE CALL. ZERO INTEREST IN INVESTIGATING THE ISSUE, AND ABSOLUTELY NO DESIRE WHATSOEVER TO OFFER ANY KIND OF ASSISTANCE AT ALL. MIND YOU, I HAVE PHOTOS THAT PROVE THAT WHAT I WAS REPORTING IS AND WAS CERTAINLY 100% FACTUAL, BUT THEY REFUSED TO ACCEPT THE EMAIL WITH THE PHOTOS. I KEPT ASKING WHY THEY WOULDN'T AT LEAST LOOK INTO THE MATTER, OR GIVE ME AN EMAIL ADDRESS TO SEND THE SCREENSHOTS TO, AND THEY JUST KEPT SAYING THEY WILL HAVE TO DISCONNECT THE CALL AND THAT THERE WAS NO MANAGER I COULD TALK TO AND NOTHING THEY COULD OR WOULD DO TO HELP. THEIR "RESOLUTION" WAS TO REFUND FOR 1 OUT OF THE 4 MONTHS THEY OVERCHARGED ME FOR, AND THAT ONE MONTH WAS FOR ONE DAY'S SERVICE AS THE CHARGE TOOK PLACE TODAY! AFTER BEING HUNG UP ON (THE FIRST TIME) I HAD TO CALL THEM BACK AGAIN, AND WHEN I ASKED WHAT I HAD TO DO TO GET THIS RESOLVED, HULU "CUSTOMER SERVICE" TEAM TOLD ME I AM WELCOME TO DISPUTE IT WITH MY BANK AND THAT THIS WAS ***MY FAULT***! I HAD TO CALL BACK AGAIN AND WASTE 2 HOURS, ONLY TO GET HUNG UP ON A 2ND TIME! I EXPLAINED I HAD TAKEN SCREENSHOTS TO PROVE THIS AND THEY REFUSED TO ACCEPT THEM. THEY SAID THEY DIDN'T EVEN HAVE AN EMAIL TO SEND THE PROOF TO. THEY LIED TO ME EACH TIME BY SAYING THEY HAD A MGR ON THE PHONE ONLY LATER TO ADMIT THAT I WASN'T SPEAKING WITH A MGR OR SUPERVISOR, AND THAT "MANAGERS DON'T HAVE TIME TO DEAL WITH CUSTOMERS." COMPLETELY MISLEADING IN EVERY POSSIBLE WAY FROM THE ADS, TO THE "SERVICE". ABSOLUTE NIGHTMARE TRYING TO GET THIS CANCELLED AND THEY CONTINUE TO TAKE MONEY FROM ME! *** DO NOT EVEN LOOK AT HULU! ***

LEAVING THEIR COMPANY NAME OUT OF THE EQUATION, ANY COMPANY THAT PRACTICES BUSINESS IN THIS FASHION IS A LEGITIMATE SCAM ARTIST. THEY WONT EVEN APOLOGIZE! ON THE CONTRARY THEY ACTUALLY **BLAMED ME** FOR THEIR INDECENCY AND INCOMPETENCE. 2 HOURS OF BEING TREATED LIKE A DEADBEAT AND 4 MONTHS OF BEING RIPPED OFF. THANK YOU SO MUCH FOR THAT. THE WORST PART OF ALL OF IT IS THAT EVEN AFTER BEING RIPPED OFF FOR FOUR MONTHS, AND BEING HUNG UP ON WHEN REPORTING THE UNAUTHORIZED TRANSACTIONS, THEY KEPT THE SERVICE ACTIVE! THIS IS NO JOKE, I LITERALLY CALLED THEM TO REPORT UNAUTHORIZED TRANSACTIONS FOR A SERVICE I HAD TRIED TO CANCEL A TOTAL OF 3 TIMES OVER 2 DIFFERENT DATES, AND WAS NOW CALLING IN TO REPORT, AND THEY HUNG UP ON ME, AND THEN KEPT THE SERVICE ACTIVE! THIS IS ACTUALLY WHAT TOOK PLACE WITH THIS COMPANY. I EVEN OFFERED TO PAY FOR ONE OF THE 4 MONTHS WITH HOPES THAT IT WOULD SAVE ME TIME, BUT NOPE! THEY HUNG UP ON ME A 2ND TIME! IM SO GLAD I RECORDED THE PHONE CALLS! I WILL BE PURSUING THIS MATTER DIRECTLY WITH THE BBB MOVING FORWARD AND WILL BE WRITING THEIR CORPORATE OFFICES TO REPORT. ZERO EXCUSE FOR THIS TYPE OF BUSINESS PRACTICE, AND YOU CAN'T JUST GO RIPPING PEOPLE OFF AND THEN TREATING THEM LIKE GARBAGE AND BULLYING THEM. THIS IS AND WAS MORALLY WRONG ON SO MANY LEVELS AND THEN TO DRAG ME THROUGH THE MUD AFTER BEING IN THE WRONG JUST MADE IT SO MUCH WORSE.

IF YOU ENJOY BEING NEGLECTED, RIPPED OFF, AND ABSOLUTELY DISRESPECTED BY A COMPANY THAT TAKES YOUR MONEY, AND THEN TELLS YOU TO GET LOST, WELL THEN YES, THIS IS THE SERVICE FOR YOU. IF NOT, THEN YOU HAVE BEEN WARNED, STAY AWAY FROM THIS SCAM SITE. I CAN PROVE* 100% OF THIS.

* STAY AWAY! *

Hulu is one of the worst streaming apps available. First, I only signed up for their service to watch the World Cup. According to their website and advertisements, I would have full access to all of the World Cup games. Upon logging into the app on my Smart TV, it stated that I would receive 7 days for free and then pay a monthly fee of $7.99. Once I actually signed up, I was informed that I would receive 7 days for free and then be charged $39.99 per month. I did not select any premium channels or other add on programming. Reluctantly, I agreed since my intent was only to keep the service for only one month so that I could watch the upcoming games, and one payment of $39.99 would have been worth it. However, after jumping through every hoop thrown in my way, I was finally logged into the console and quickly found out that none of the channels offered included live TV. Every channel available only showed pre-recorded shows. This is useless to me. Furthermore, I logged into may account and attempted to cancel the subscription since it did not meet my expectations. Unfortunately, every time I selected the cancel account option, I was promptly re-routed to the horrible "404 page not found" error. I immediately contacted my financial institution and reported the card stolen and canceled all future transactions on the card. I would have given Hulu a negative star, but one star was the lowest rating available. Find some other suckers, HULU.

Selection and General Experience:
*Movie choices are abysmal. Their movies are either really old or low budget things you've never heard of. There are some decent documentaries, but no better than what you could get from Netflix.
*Though Hulu Plus requires a monthly fee, you still have to sit through commercials. Frequently, especially if you're watching multiple episodes of the same show, you'll have to watch the same commercial repeatedly. It's maddening.
*Hulu list some shows as if they have them to draw people in, but then it turns out they really don't. Sometimes you go to the page for the show and it states straight out they don't actually have it, though I guess they leave it there so it will show up in search results as if they do. Other times, they're just carrying a link to the network site.
*Then there's all of the stuff that they can only provide if you have a TV provider to connect. So, you have to be paying a TV provider, paying for Hulu Plus, and still watch the repetitive commercials. If I had a TV provider, wouldn't I just be watching it on TV that way?

Hulu TV app:
*There's regular stuttering. I'm afraid to pause, rewind, or fast-forward because, if it's not already doing it, this seems to trigger it. Sometimes it's so bad that, not only is it unwatchable, but I have to turn the TV off to get it to stop because it won't respond to normal attempts to stop the video. It can't be blamed on issues with the internet connection since 1 episode can play perfectly smooth and the very next one is stuttering to the point of being virtually unwatchable right from the beginning, not to mention that the Netflix app isn't having this problem.
*Sometimes it freezes in the middle of the episode altogether. When I restart it, it reverts back either to the beginning of the last chapter or even loses the place completely and starts again from the beginning. If usually forces me to sit through the previous commercials all over again.
*There's often an excessive loading time before resuming the episode after commercials but, funnily enough, commercials never seem to have a problem.

Queue:
*Online and TV app queues are not fully synced. Shows in my queue online often don't show up in my queue on the app even for shows that are available there if I search for them.
*Often, new episodes of shows that I have a subscription for aren't showing up in my queue and I have to find them and put them there manually. At other times, it puts episodes I've already watched and removed from my queue back in again, sometimes days later.
*The order of the queue and subscriptions in the TV app makes no sense. It's not alphabetical, it's not the order they were originally put on, it's not the order I have them in my queue online; it's just a mess.

Customer support:
*Hulu's system couldn't validate my credit card during the sign up for the 2-week trial. Hulu's website will only provide a phone number to their Hulu Plus subscribers which, obviously, you can't become if you can't sign up. So, I had no other alternative than to send a message to support.
*Long response times: Days passed with no response. I sent a second message and it still took days to get a response.
*Canned responses: Eventually, both messages were responded to with the exact same canned response, saying that my card must have restrictions placed on it that prevented online recurring payments.
*Either don't fully read messages or ignore information contained in them: They continued to insist the problem was due to card restrictions even after I told them the card had no problems being used with anything else, including online recurring payments for Netflix.
*No resolution: Ultimately, there was no resolution from Hulu support and I had to find my own workaround (used PayPal with the same card). I enjoyed responding to their survey about how my customer service experience had been.

All and all, while Netflix & Hulu Plus don't offer quite the same thing, it's sad that Hulu Plus charges roughly the same as Netflix while providing a far more shoddy and inferior service.

Without a doubt, worst company I've dealt with. Terrible quality. Continuously buffers. Video plays for 30 seconds and the goes into "buffering" stage for up to 2 mins. Very frustrating, people tend to watch tv to kick back, relax, and unwind... the buffering just pisses me off, not relaxing at all. So I decided to write Hulu, I even recorded a video of the excessive buffering, Hulu (Fabiola R.) wrote back apologizing for AD LENGTH and explained the business model and why ads are included?! I never even mentioned the word "ad" I typically don't leave negative reviews because I feel it is only fair to address the company director lay instead of publically calling them out, However, there is nothing more frustrating than spending the time to directly address a company with an email (not nearly as long as this review lol) and Hulu can't even spend a minute to read it. It is embarrassing. I then responded to Fabiola R by saying I didn't complain about the ads and you didn't read my email, then asked her to call me to set up cancellation of my service. She says "sorry we don't make outbound calls". I couldn't believe this, she didn't even respond to anything else I said. I also can't stand when companies say they can't make outbound calls. Seriously? Has anyone ever been in an office that has no phone anywhere? You just don't care! Your too busy buffering. No surprise that no one from Hulu has responded to this review page. Do not get Hulu! Even the free 7 days is a joke. DONT DO IT!

I tried Hulu for the 2nd time because Hulu sent me a promotional email stating "(MY NAME), Check Out What's New in June
Your favorite day of the month is here. That's rightnew shows and movies just dropped, and June is on fire. Don't miss out. Sign up today for your one-month free trial."
"One month free trial only available by
Clicking through this e-mail. See terms below.

One month free trial offer valid for Hulu (ad-supported) or Hulu (No Ads) plans only. Offer valid for new and eligible returning subscribers only. After free trial ends subscription fees apply starting at $5.99/mo unless canceled. Cancel anytime. Terms apply."

The reason why I thought that I was an "eligible returning customer" is that it addressed me by my first name. If it had said "Dear customer, you MAY qualify for a one month free trial, click here to check your status" or something like that, then this review would not have been written.
After I discovered I was charged for the month I thought was free, I called their customer disservice line and sat on hold for 15 minutes. The agent that answered would not let me get more than 8 words out of my mouth before she interrupted me to tell me how wrong I was to expect a free month (a 2nd time). After the 3rd interruption, she said that she would refund my $$ and cancel my account. Their advertising email software should be sophisticated enough to differentiate between previous customers and new customers that qualify for a free trial month. It is 2020, after all. Although this experience ended up ok as far as the monetary expense is concerned, it soured me on ever trying Hulu again. Not worth the BS. There are many other options for streaming.

SCAM ALERT! I have never used Hulu before, so I was excited to try it. I recently took advantage of a 30 day free trial that was advertised on a Roku that I had just purchased. 2 weeks into my 30-day trial my credit card was debited $39 99. I tried to contact Hulu as soon as I saw the debit, but Hulu make it impossible for you to get help! I was forced into talking to a very pushy, overseas, salesperson who was trying to sell me a $150 voucher in exchange for my credit card information and $0.95. When I told him I was not interested he wouldn't stop pushing me, when I told him I needed to speak to somebody about an issue he told me he couldn't transfer me until I paid my $0.95 to receive my $150 voucher. I repeatedly asked for a supervisor and he repeated the same phrase "once you give me your credit card information and your $0.95 I will send you your $150 voucher then I will transfer you. The sales rep ended up hanging up on me because I refuse to pay the $0.95. What kind of scam is this Hulu you stole $39.99 from me and then try to rape another $0.95 from me when I call to ask for help?! Shame on you! SCAM ALERT

Horrible experience with both the actual streaming service and with a CSR/and "higher up" CSR. I have been a Hulu customer for years. Problems started when I tried to open the app today. The app on my old ipad is no longer supported. Tried to update and was not allowed. Then I tried to access my account through the ipad browser. The browser does not allow you to use the account that you pay for. You have to use the app. I contacted customer service and informed them that I wasn't being allowed to access my account from my ipad. I was told that my ipad model was no longer supported. Fine, I get that companies can't support every version of the app for every tech device until the end of time. My issue is that I'm also blocked from accessing it through the internet site on the ipad. I was offered a month, then 3 as a credit for the inconvenience. I didn't want a credit, I wanted access to the account I pay for. So I asked to speak to someone with more authority. I was told that the 3 month credit would be revoked if I insisted on speaking to a higher level person and "thanks for my patients (sic)". I decided being able to actually use the service I pay for was more important to me than a 3 month credit for said service if it was unusable. I then was put on with the level 2 CSR and was informed that I needed to purchase a brand new device if I wanted to continue to use the service because Hulu no longer service the app for my iOS. I said I understood about the app, but that I should be able to access my account from a browser as an alternative. I was informed Hulu is somehow different from all other streaming sites. I pulled up Netflix, Amazon Prime, and Youtube all perfectly fine from the browser to test-and only Hulu denied access and demanded that I use the app. He stated several times that it wasn't Hulu that was blocking access. Let's be clear, they are blocking access from mobile browsers-even for paid accounts. They can use all the "marketing speak" they want about optimizing customer experience blah blah blah. But the reality is that if you don't have the most updated device, they will prevent (another word for block) you from using their service. I was referred to a list of supported devices several times. I don't care what devices your company has been paid to recommend. If the device I'm using can somehow manage to stream video from every other streaming site on the internet, it has sufficient technology to stream from your site. I should not be prevented from streaming the content (that I pay for!) because you have decided my device isn't newest/trendiest one. I don't think I should have to go out and buy a new $600 ipad just to run your app because you refuse to let people access their accounts from the mobile browser. What seems the better solution Hulu; upgrading your own technology or trying to force everyone else in the world to upgrade theirs? The tech device boom of the early '00s is over. People aren't standing in line for days to get the newest iphone or tablet anymore. People aren't upgrading their "play" devices the second a new one comes out anymore. You have to have a secondary access option for people that pay for your service that have devices older than a toddler.

I sign up for the trial period. You are asked to choose what types of movies or shows that interest you/or NOT. I chose only three British, Korean and one other. Then you are asked to rate films and shows if you are interested or NOT. Well after all this, and thinking this will be a great customized experience. A JOKE list of TOP PICKS FOR ME. All the shows I chose I DON NOT LIKE come up. I wasted all that time. Very little of the three choices of what I did like came up. So its basically POINTLESS to even waste your time with this "feature' that will help you to find shows you like. So that was annoying. And worse of all. When you are watching a show and the commercials come, 1/2 the time after the commercials there is a black screen for several minutes, then maybe about 1/4 of the times this happens. You get to watch the show, and maybe it will just stay on the black screen. Or give you "Playback Failure" and you press the 'OK' button given on screen, and again several minutes maybe another playback failure or you may get to watch the commercials you just did AGAIN, and another several minutes of black screen. And if you are thinking, after many minutes of black, this isnt working. I will start again. You can start alll over, finding your show again and. Starting FROM THE START of the show. Well DONT TRY and fast forward, because you think you have past to the part you left off... and it will take you to the commercials. Again. AND guess what happens then? Black screen. THis is not a network problem on my end. This service is not worth my time and frustrations if it were FOR FREE.

If you're wondering why I'm back after complaining about how much I hate Hulu, I couldn't help but pay only $0.99 monthly since that was the cost if you have Spotify. Which by the way, if Hulu could afford to hand out $0.99 subscriptions for Hulu, I'm sure they could afford to lower the amount of ads for regular paid users.

I notice the player works with HTML5/Safari now. No more Flash player or any plug-in required. Great! But.

The new interface makes no sense. I use Hulu to watch ONE show and that was the ONLY show I ever watched on Hulu. Yet, there's never a damn queue to watch the next episode. I manually have to look for it. And there's no way for me to continue the show when I visit the homepage. I have to search for the series then choose a season and an episode. Really?

On top of that, the ads are just as annoying as before. Now, I just keep an adblocker on and wait for the countdowns to finish. This case, I don't have to silence the audio or see the ads. I get they offer an ad-free option for a couple of dollars more, but that's not an option with the Spotify Hulu premium add-on situation. You're stuck with this ad-filled version. In any case, Hulu should just meet the middle price of the ad and ad-free subscription and just charge one fee. Who the f@#$ would actually PAY to watch ads? Most people would complain anyway.