Ikea

As a Swedish person it hurts me to put down my country's pride; IKEA but I have no other option than to inform others about the risk.
I bought a new 20K kitchen plus a £3000 quartz worktop made by Sheridan. Sheridan makes worktops for IKEA, Wickes, Benchmarx and Magnet. Sheridan pretty much has a monopoly on luxury worktops. And I would have to pay a huge price for this, both financially and mentally. Sheridan delivered a worktop that was REPAIRED leaving their workshop- hoping I wouldn't notice it. They damaged the worktop further during installation but would blame me.
Since I had paid for the worktop through IKEA, IKEA was legally responsible. IKEA promised to help me but failed again and again. In their defence, Sheridan didn't even reply to IKEA! But IKEA didn't follow up and left me hanging week after week. I lost count of how many phone calls and emails I sent. And some people at IKEA were lovely but they never found a solution, even after I myself suggested 3 different solutions. I had no working kitchen or a promise of a new worktop even after 2 months. And Sheridan didn't care- and why would they? They have monopoly!
When I wanted to contact a manager at IKEA, the person at the IKEA worktop department refused to give it to me.
I eventually contacted a solicitor who then contacted the CEO of IKEA UK. Then things started happening. The subcontractors to Sheridan came to fix the worktop, they fixed one damage but the other one was like mentioned earlier, a repair. Even Sheridan's own fitters were in shock at how Sheridan could send out a repaired worktop. IKEA's manager had assured me that all worktops were inspected before delivery, which was a lie and she didn't even apologise for it.
In the end, I had a working kitchen. It wasn't so much living without a kitchen for two months that hurt, it was being ignored, and no one cared. I will never ever put my foot in an IKEA store again. And if you do buy a kitchen, make sure you buy things DIRECTLY from the supplier so when things go wrong, that company has to fix the issue.
IKEA gave me £400 cash, and £200 vouchers (companies actually make money on giving out vouchers since it brings customers back in-store). Sheridan gave me £100 as a 'goodwill' which was even more insulting- they put me through hell and they got away with trying to deliver a REPAIRED worktop.
There were more twists and turns in this story but it would be too detailed, again, it almost broke me mentally not being heard, respected or offered a solution- until a solicitor contacted the CEO
It's disappointing that a customer in a civilised country like the UK could be treated like I was.

Be aware, any office chairs (JÄRVFJÄLLET, MARKUS) you are buying, you can't return & refund fully if you have assembled the chair once. It’s a design issue and IKEA stating T&C’s doesn’t make it a good case for consumer rights.
I have JÄRVFJÄLLET which I'm happy with, using it for a year plus now. And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds.
For a second home office chair, did a online purchase of MARKUS last week due to unavailability of JÄRVFJÄLLET for delivery. Delivery was on time for the MARKUS and once assembled it within few hours felt uncomfortable with my back pain repeated. Hence wanted to return and replace with JÄRVFJÄLLET.
Below is my unsuccessful experience & lesson for all, on trying to disassemble and taking the unit to store for return.
On these chairs once assembled, you can remove the seat, back rest, handles and wheels from the unit, but you cannot dis-assemble the base unit of the chair. From the store returns team, understand due to safety reasons the base unit gets locked and cannot be removed and put back into the flat case. They can offer 60% of the price of the chair as refunds even though it’s used for only few hours.
It's disappointing to note, the products that comes in flat pack can't be disassembled to put back in the flat pack again for returns. You can’t return the product through online returns and can only be done at stores due to this issue.
IKEA is pointing out to T&C's clause on why they can't refund the assembled product, even if it is used for few hours after assembling and no disassembling features in the product.
My view, they should fix the fault in the designs in the product that stops from dis-assembling the product and send back as returns.
Also don’t agree with their view on trying out in store before ordering online. You cannot try for few minutes in store on how good a chair is... unless you use it for a day or two.
Those who have back problems like me, would recommend try somewhere else and read their TC's on the returns prior to order.

I order a console and only receive partial parts to my order which was discovered with my task assembly person. Called into IKEA customer to report the problem of the missing parts spoke with 6 different representative and none of them could do anything. One rep by the name of Tara was rude and doesn’t have great customer service skills. They told me on 4 separate calls that I will be receiving my replacement items but couldn’t give me a tracking number. I placed my order on 3/28 and still waiting for my missing items. I would never ever purchase from ikea again very unorganized and very incompetent representative. So sad that these companies will take your money and can’t even fulfill your request when they screw up.

Shopped online ordered Alex desk and Havsta wall unit to TN36. Delivery and delivery men were fantastic; polite, effecient and speedy. Part missing and mark on on Alex desk ...phoned customer service and while there's a bit of a wait for an answer really helpful, responsive and had a lovely manner. Very pleased with items

The company is from Sweden but they have very poor manners. At the billing counter you have security people staring at your goods and at you. They are checking if you have stolen something. Its so sad, I havent seen such a thing happening anywhere in the world. At least train them to stand a bit away or stare discreetly. After purchasing goods worth a fortune, you dont like to see such a staredown.
Shame on Ikea India. If they treat Indians with such disrespect, they should be made to shut shop in India. As usual the Indian management team fails you.
#shutdownikeaindia

Returning something is extremely painful. I tried 4 times, every time I leave as waiting in the queue for hours are super frustrating and not everyone has time to wait. Eventually I just had to endure and waited 2 hrs in a queue for something that literally takes 5 minutes to do. I will think twice before I buy there again.

Here's my email to IKEA which somehow was blocked:
Hi,
I ordered a sectional gray sofa couch and a utility cart from the New Haven Store on 3/26; I stood for 30 minutes for someone to confirm that there was one utlity cart available and they would add that on my pre-existing order (I have the Printed Order copy as attached, along with claim number). I was then told they would *both* would be delivered to my address by Monday, 3/28 when I spoke to someone in the store. Because of this confirmation, I continued with the delivery process and paid for both items and the delivery fee.
When I did not receive any notification on 3/28, I called and I was told there was no delivery date for the sectional and the cart was not on my order. I then had to follow-up with an additional SIX (30-60 minute) CALLS during my work day, with call center representatives who did not care to nor could investigate with compassion to further assist me.
I had to go through the same strenuous process during the beginning of EVERY call, to re-summarize my name, address, order number, and what the issue was (versus a representative having the due-diligence to add notes or read any notes from my prior calls).
On my last call, the representative spoke to an "ERIC" at the store, who confirmed the sectional will be delivered to my Home tomorrow, 3/30 and that the utility cart was out of stock, which will be refunded...
I will like to add, that I am moving out of state THIS week, and that's why this lack of organization, communication and respect has been one of the most horrendous experiences I've dealt with (especially from someone who actually used to work at a call center, so it's mind-boggling how unorganized Ikea's call center is).
It's caused additional MONEY, stress, and additional time that I don't have to now go look for another utility cart that can be shipped to my home before the movers come.
I EXPECT a response from this email, confirmation that my sectional will arrive tomorrow 3/30, a refund for my utility cart, and some type of credit for all of this chaos and unorganization I've experienced. I like to further add, if the utility cart was out of stock, I would have never added it to my order nor would have spent an additional $50 for shipping since I could have packed it in my vehicle (I added the item as advised by an IKEA representative since I was already paying a flat fee for the order).
I also would like an explanation to why every time I requested help from a Supervisor or a Lead, representatives just transferred me to another fellow colleague. This is the most unprofessional experience I've faced. Please be aware that if I don't receive a response within 24 hours, I will do my due-diligence to tap into all of my corporate contacts and every Ikea contact to get this resolved....
Thank You,

BUYER BEWARE! I always thought IKEA was a reputable company. I found out the hard way they are NOT! I ordered a dishwasher because it came with a 5 (!) year warranty. Unfortunately it arrived with some cosmetic damage to the door. I immediately called for replacement. The representative offered me a 30% “as is” discount to make it right. I even got it in writing. So I paid my plumber to install it. Three days later I got an email saying sorry no “as is” discount, you must have the unit uninstalled for us to pick up/we will deliver another but you must pay to install again yourself. Wait…what? If you don’t you get no discount and no warranty. Wait… what? Be extremely cautious dealing with this company! They lie and don’t honor their written resolutions. Now I have paid full price for a damaged dishwasher and paid a plumber to install it and I get NO discount and NO warranty. In order to get the warranty I have to pay a plumber to uninstall, wait for IKEA to pick it up, wait for a new dishwasher to be delivered, pay a plumber to install. OMG I just wanted the new dishwasher with the five year warranty! They delivered a damaged dishwasher, offered me a satisfactory resolution IN WRITING and 3 days later reneged! I am livid,have been on the phone, email for a week! I can NOT get to a manager..what a MESS!!! NEVER again—IKEA damages items, makes false promises and then dumps their mess in your lap, at your expense to fix. I do NOT recommend

Went to the store in Oak Creek Wisconsin purchase some stuff for almost $2000 was promised it would get delivered on March 27th and and nothing has been delivered drove a 1/2 an hour back to the store spent another hour there talking to a manager and they will not do nothing they said it got delayed was not contacted by email or phone number they will not give me any money off or anything like that that is not how a company should handle customer service so I would like to speak to somebody in the corporate office If I could but I know that will never happen

We purchased our whole kitchen in our first home together from Ikea in 2019 including Dishwasher & Extractor Fan. We were extremely excited when the kitchen was delivered (however we opted to have it installed by an alternative kitchen installer as Ikea wanted more than half the price of the kitchen itself to have it installed by one of their recommended installers.
Anyway, 9 months down the line, the 'Underverk' extractor fan that we purchased broke; the on/off button completely snapped off (which if you look at the reviews online, this is a common fault) and Ikea's customer service told us that it was the duty of the manufacturer to repair the damaged goods.
We contacted Whirlpool who sent out an engineer only for the engineer to say "I've never seen one of these extractor fans before, I think it's a Hotpoint one" and he left - again we contacted Ikea who gave us the customer service number for Hotpoint.
The same thing happened with Hotpoint, they sent out an engineer and he said "no, definitely not one of ours, it's a Whirlpool fan". Anyway, this happened 5 times before I called Ikea customer services and made an agreement with them that if I took the fan into store, they would do a straight swap for a new unit.
We took the fan down to our local store who were willing to do the swap but they didn't have any in stock until the end of March 2022 and therefore I would have to call customer services and get them to send me a link to buy a new fan and they would refund my old one. When I clicked the link they'd sent, the fan had gone up in price by £30 and I'd also have to pay a £15 delivery charge that I would have to ring back the following day and try and recoup.
Due to the complications, I decided it would be easier to wait until the end of march and go back into store and just do the straight exchange when the new stock came in.
Anyway, we went back into Ikea tonight only for the customer service lady to tell us they should've just swapped the fan for a new one when we first complained as that's Ikea's policy in the first 12 months and now they won't have anything to do with the fan at all. Apparently, they've never sold Hotpoint goods so it's definitely a Whirlpool unit and sent us home again with our extractor fan. We are now having to pay a company to come and clean all our lovely new furnishings and carpets that we spent our life savings on as they constantly smell of a build up of 2 years worth of un-extracted cooking fumes and the hunt continues on how to get our extractor fan repaired...
In a nutshell, don't fall for their 5 year guarantees on electrical appliances because as soon as you've paid and are out the store, you might as well use the receipt for electrical goods to wipe with after using the loo.

Spent 12 hours waiting for Mom's
delivery only to find out the next
day that Ikea never processed
the order ! Now we find out the
chairs are out of stock. No concern
what so ever on their part. Now they want $10.00 more per chair !

Everything! 4 of the 8 IKEA Values were not met, those Values as follows:
Renew and improve. ...
Different with a meaning. ...
Give and take responsibility. ...
Lead by example.
- Delivery paid for, date and time block set up. No one showed. Called and told it was on the way. This went on for over 2 days. No delivery. No call as to why. Finally had to arrange for pick up from their holding area as merchandise never left. How can it be then, that it was on its way? Why was no one aware after all calls made?
- Customer Service, none. Still waiting for a refund of the money paid for delivery
- Call back , none
Give and take responsibility? None! Lead by example? Not how I would want to be know.
Awful experience and still living it with unresolved issues.

Shocking. You would get better customer service from an overseas company. Disgusted by the treatment of their customer service team. Would not recommend Ikea for online shopping and would not buy from their store anymore as a result of this shocking experience.

My partner and I visited Lakeside IKEA and was astonished at the rudeness of an assistant who when I was in the middle of scanning my goods, asked to do a spot check. She then aggressively asked if my partner goods had been paid for and proceeded to snatch his receipt out of his hand. Whilst they are within their rights to spot check your receipt it was strange that she decided to do this in middle of scanning our goods. Her manner was atrocious and I do feel that the staff should be better trained and vetted for their basic manners. I can honestly say that I have never been so rudely spoken to.

What a horrible experience after collecting live plants from Click and Collect. First of all, they gave me garbage live plants! Plants have holes, broken stems, clearly, you couldn't use these plants at all! I can't return them because of the stupid IKEA policy. If you have that kind of policy that it can't be returned because it is live, that doesn't justify giving us crappy plants! The quality of the products and services is so disgraceful.

Same as many others have found, disgraceful customer service. Actually non existent
I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. 3 calls made Yes my fault I forgot it’s like me going and stealing from there business
other companies are advertising extra time to use vouchers due to Covid over the last 2 years
After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So thats why I went in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of my money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point, but they truly don’t care they have my money now so I’m inconsequential to a big company
If Ikea train staff and managers to treat customers like this or your company’s values are acceptable in your mind IKEA really needs to get their morales right
I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault , but it’s a lot of money for me. other companies are advertising extra time to use vouchers
After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line , I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of peoples money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point , but they truly don’t care they have my money now so I’m like a bug inconsequential to a big company
And If that’s what you train your managers or your company’s way of working with people IKEA really needs to get their morales right
I work in customer service and would be reprimanded if I had that tone and attitude towards our customers it’s just down right rude unhelpful basically told it’s my fault voucher ran out. I guess they have never forgotten anything,a bit of compassion and common sense would be good. Like let me see if I can try to help you would have been a good start
from the manager. I will never buy anything from IKEA again. People CHECK your gift return cards are in date or you will lose your money remember it’s your money!

HONESTLY I WISH I COULD WRITE -5 STARS BECAUSE EVEN 1 STAR THEUY DONT DESERVE IT.
I have had too many things going on with IKEA that to cut the story short, ordered on the 6/01/2022, return three items straight after delivery. Received only a partial refund, I chase them so much for the balance that till today 2/3/2022 No balance refund received, I have now open a CASE WITH PAYPAL.
This company is an absolute JOKE

Well! I have approached Ikea a few times and wanting some information on a new kitchen. Each and every time I approach staff in the kitchen department, I simply get shot down. Abrupt and rude customer service. I'm about to spend $15,000 and I'm so in shock of the way I get treated. It's so disappointing! I've shared my experiences with many. I was in yesterday and spoke to Julie at Ikea ....and I was basically dismissed - again!

I don’t know where to begin from! Worse worse worse service ever! I have been waiting for missing bed parts over two weeks. Each time being told and emailed that it’s on its way but never arrives. Rang ikea over 20 times and each time given different advice! I wish I had never ordered from them. I have a bed that’s half assembled and I can’t get anywhere with ikea!
I have been left on calls for hours and hours just to give me a different answer and to promise me it’s on its way but haven’t received it until today!

I would gone 0 stars, but I have to give 1 star to leave this review. WORST SERVICE CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE! We have spent tens of thousands at IKEA on kitchens and furnishings over the years and I WILL NEVER SHOP HERE AGAIN. Purchased a click and ship sofa in Memphis and when we got home to Knoxville we realized they did not give us and entire section. After multiple calls they finally agreed to send the missing box to the Nashville warehouse that was 4 hours closer to us. We go there to pick it up and it was severely damaged. Weeks went by and still no sofa. Finally we were assured Atlanta had one on hold for us, 3 hour drive again we were told they did not have it. IM DONE IKEA. You just lost a customer for life!