iPostal1

I had a preliminary hiccup where my mails weren't getting scanned when requested. Support was able to resolve this although it took them about a week to do it.

I feel like they're pricing is actually a little expensive for scanning.

I tried to get them or UPS to turn a package around and send it back before it got there but couldn't do it, I don't really intend to use this for receiving packages anyways. It would be nice to have a setting though that I don't receive packages here. This accident was caused by it being my billing address but not my shipping address.

The app leaves much to be desired, but is easy enough to use and does what I need. I did have significant problems adding packages for shipping and scanning through the app. That functionality is broken and you have to go through the website.

Other than that it's decent and does what I need. I haven't decided if I'll stick with them long run or look for someone else that has a better app or pricing.

I like the convenience of having this and service and mail storage for my business and to be able to have the privacy to not use my real address.
The last time I picked up mail I got a notice saying it was still there and I would be charged extra if its not picked up in a few days. When I went back thinking I missed a new package but it turned out I needed to check off in my account that it was picked up. Wish there was an easier way that when I pick up a mail it should automatically register as complete. No complaints besides that. The cashiers working there are friendly.

I'm happy with iPostal1 in general; my only complaint was that when I first signed up you completely lost a letter addressed to me from Germany. It happened because when I selected a nearby Staples store as the location of my mailbox, Staples did not clearly disclaim that the store did not accept international mail. When I was trying to track that letter after it was a month late, I asked people at my Staples store, including the manager, what had happened, and I even asked specifically if it might be that there was some problem with the fact that it was an international letter, and the Manager and an employee in charge of handling iPostal1 mail assured me that of course the store accepted international mail and there was absolutely no reason I shouldn't have received a letter from Germany. So you can imagine my frustration when (1) I later learned that in fact Staples stores DON'T accept international mail, (2) Staples corporate management never made that fact clear to its own store employees and managers, (3) I still have not received that letter from Germany, and (4) no one at iPostal1 or Staples has still been able to give me any suggestion where it may have ended up; no one knows what the procedure is when a store that does not accept letters from Germany receives one. I never even got any notice that iPostal1 had not accepted a letter addressed to me or that the letter had received or processed in any way. Was it handed back to USPS, or what? And how could I claim it if not at my Staples store iPostal1 mailbox? So anyway, when I was finally told by the third or fourth iPostal1 Customer Care representative that my store definitely wouldn't accept international mail, I switched my iPostal1 mailbox to another location with her help. That fixed the problem, but obviously too late for the letter that never got to me.

I purchased this service so that I could receive mails while I was away from the US. I submitted all the necessary forms but the screen DOES NOT allow me to ship to an international address.

I contacted the customer service via email - all iPostal1 say is that they have received the forms and I should be able to select the international address to ship to, which I cannot! I contacted them again but no response. They charge me extra to hold the mails for more than a month - now I have to decide if I have to discard mails (including checks) or not, within a few days.

I contacted the regional office - he recommended me to call to solve this but why do I have to make an international call, which is not even a toll-free number!? This kind of issue should NOT happen in the first place (one of the very basic services), and even if it happens, it should be solved electronically.

Overall, I have been very satisfied with the services of iPostal1. The staff at the Ellicott City, MD location has been very helpful over the past 18 months that I have subscribed to your service. Sometimes, I don't get a response to my request for action i. E. scanning or shipping an item, etc, for a few days or so. This might be due to a heavy work load at their location. I understand that your services have become more popular since I started my subcription.Am I correct in assuming this? I have been willing to give them the benefit of the doubt concerning this timeliness issue. Thank you for soliciting my feedback.

Really horrible service. All problems. I contracted a one year service with them to open an LLC in the USA. At Notarize I verified all the documentation with a lawyer, but at ipostal1 iPostal1 found the notarization to be incorrect and made me pay for the notary services again! Then I received a letter from the IRS in my name and that of my company and they did not give it to me, because they say that now I have to prove that the company is mine, it does not help them that in an official envelope my name appears next to that of my company. Is it legal to ask for private information of your company? Is it legal not to deliver an official postal mail if your name is written on it? In short, I do not recommend it. Everything is problems...

I had a bad experiences when I was dealing with this company. The company asked to have a copy of the front and back credit card in order to activate my service. My credit card company did not decline the charge and my card is reported as a stolen credit card. So, I asked them what are the reason for doing so? The company could not point it our to me which law indicates that need to have the copies of credit cards? Plus, the company can not even say who is the third party credit card processing company who ask for that copy. My friend who is lawyer confirms there is no law at all supporting this practice. Are iPostal1 trying to do something not good? Because it seems to me they are hiding something from the customer.

My suggestion, go take your business somewhere else and don't deal with this incompetent staffs and messed up policy. They are not unreliable! Imagine if you are getting service with them? It will cause you a lot of headaches and pains.

I would like for you to consider one free month for me based on my detailed review and outstanding marketing (issue) that needed attention on your side. ###
Mark Mann <*******@gmail.com>
Attachments
Mon, Oct 11,11:03 AM
To iPostal1

Important

I only ask because it is very much worthy of a free bonus month (hint / hint).

When your current customer accesses the help page and clicks on the topic of,
"how do I pay a past due amount."
The customer receives an "example."

This example is not marked, "example." it looks just like an actual invoice for
The customer.

Now this may not seem to be an issue at first, however, please consider.

1. The customer is already logged in (so their information and actual account status
Is available.

2. The amount on the invoice (example) is HIGHER than the actual amount
That the customer owes, so now there is confusion.

3. It seems as if the invoice is correct, the higher amount is due and that your
Company is either over-billing or charging additional fees and such because the
The amount owed has failed to be satisfied by regular means (penalty).

4. Since the customer is probably; somewhat new to the system, hence the inquiry,
IPostal1 (as I in fact did) start to disbelieve the great rate they are being given ($10 per
Month for me) and start to believe it is a little bait and switch (as most of
Your competitors do, do) and are actually billing more (hidden fees, storage fees,
Hidden fees, late fees, etc...).

Fact, when I had seen the faux (example) invoice for $36 or $26 on my $9.99
Monthly correction attempt, I was upset and started shopping for a way to void
Your services completely, because after hours I could not reach anyone, or it
Would take a COVID long time, and would most likely happen again anyway.

Let me see if I can get a screen capture of that invoice page.

GOT IT! Please look at the attachment, a customer is thinking, "this is how i pay."
I pay by clicking where they tell me to click.

And Pay 3x What is really Owed!

Not sure the button does not really work, HOWEVER, that just ads to the
Confusion and frustration, because, as you are aware, "lots of radio buttons
Do not work, that does NOT indicate they are "invalid."

Lost Customer! Lost Customer! Lost Customer!

And for every "lost customer" you need 3 New Customers to make up the loss!

I like your service and $9.99 a month is part of that liking, I was in the process
Of bailing out due to the $26+ charge. It was only that an Amazon order is shipping
To me that caused me to look deeper and when I did...

Wala! I was able to pay the $9.99 I owed and everything was again happy between us.

Again from your position, you may see this is trivial and obvious,

NO, it is not! I have completed thousands of online transactions in the past
10 years and I am
"on guard" against being overbilled by charges, fees, add ons, shenanigans, etc...
Fees are what keeps the big banks in Business... overdraft, crazy chain reaction
Surcharges, etc... We all know the games.

Again, In Your Help menu, How do I pay for past due charges?"

Your answer is, "Click on the pay now $26+ invoice." It is that simple.

Correction just saved you 10's if not 100's of lost customers that will
Never tell you why they quit paying you! (In Your New Service, Highly
Competitive Market Niche).

Sincerest Regards, Mark Mann

It's hard to compress the many problems I encountered with this firm. It took more than an hour with a tech to sign up, the view of mail received is so tiny it's nearly impractical to use, the scanning costs are ridiculously high, iPostal1 require a complicated process to find out how much they will charge you for shipping, their 2-day shipment took 5 days to reach me, they took 11 days to respond to a ticket request for an invoice, if you consolidate and ship then close the account you will find they won't ship your mail (despite the fact that their site says to follow this process). If you want the last of your mail you must re-open the account, be charged another month, then wait for them to ship your mail (which may take several weeks) then you can re-close the account. For traveling seniors or RVers, this is so stressful and not at all worth the money. Pay slightly more and if a firm doesn't respond to your inquiries within 15 minutes, go elsewhere. Poorest service I've ever encountered and I'll never use them again

On a Monday I tried to make an appointment to pick up mail later that day. The online app does not allow the customer to make same-day appointments, which is, you know, insane. There was an urgent need to get the mail, and I was scheduled to leave town early the next morning so HAD to pick it up that day. I phoned the facility and was told to just make an appointment for any day and iPostal1 would honor it when I arrived. That's what in fact happened. Good on them for being responsive. So, why would your app not allow same-day pick up appointments? Please figure out how to improve that.

I've had good experience with iPostal1. It is definitely better than using a PO box and dealing with the post office. It's less expensive than the UPS store and I've had no issue picking up mail. I've had FedEx deliver to the this address and when I get the push notification from FedEx that it was delivered, within 30 minutes I'm receiving a notice from iPostal1 letting me know it was delivered. The only problem I had was when I scheduled a pickup. Apparently I am charged a $3/item charge when scheduling a pickup. That is not listed anywhere that I could find. When I don't schedule a pickup it's the regular $1 charge. So I stopped scheduling pickups. Otherwise, I have been happy.

I love the option of using a virtual address for my business. I am not sure if this is available, but I was actually looking for an address that my residential address is actually behind it. That way if anything is sent to the address it will come directly to my residential address instead of a different location. I guess it would be a disguised address that really leads to my address, just for protection. Most likely I will not have anything sent to the virtual address because I didn't want to have to travel to a different location. If this is available please let me know, but I thought this would be a great suggestion if not. I do not completely understand how to use the website when I accidentally added the virtual address as a pickup instead of my residential address through a shipping site. There was a form there, I opted to shred it and was charged for it. I do not know how to get things that arrive there to be sent to my residential address and if there's a charge for that as well.

This was my original post:

"I received a piece of mail at Ipostal1. I asked to have it sent to me. A week later I saw that it had been returned to Ipostal1. (I recognized the type of envelope iPostal1 use.) I called the store to request it be resent to me, but the employee couldn't find it in my file. I waited to see if someone had already resent the mail, but it never arrived. I put in a complaint with Ipostal1 asking for help finding this mail. I was told it was "escalated" and that someone would look into it. I never heard another thing."

After posting this, I received an email explaining what had happened to the piece of mail and that it had been re-sent to me. I have received it. Thank you Staples for fulfilling your promise to me and thank you ReviewFeeder for expediting the process.

IPostal sent me a picture of a piece of mail that was ready for pick up. I called to be sure I could pick it up and iPostal1 said yes. I drove 25 mins to get it then the next day I received another pic of the same piece of mail telling me to pick it up. I ignored it thinking it was a mistake. Then about 25 or so days later I get a message saying please come pick up this piece of mail in the next 2 or 3 days or you will be charged. So I called and asked to check if I had mail and they said no. I said well I received a picture telling me that I had an identical piece of mail that you said I should pick up. The person said well did you go into the app and request to pick up the mail before you came? I said no one said that I had to do that besides when I went to the store they handed me the mail. So I said if they gave it to me why can't they also confirm in the system that it's been claimed. She said They don't have the ability to do that in the store but that I had to call a certain number to correct the issue. This is ridiculous that they couldn't just input this info and it should be made extra clear that mail has to be requested to pick up before picking it up. And the person handing you the mail should ask you if you've done this step so you won't be charged. Very unorganized and poor communication with your paying customers.

DEFINATELY NOT SECURE and terrible service - Website does not work as it will not allow you to "upload" your private information necessary to start the mailbox. IPostal1 acknowledge it has "not been working for a long time". They want you to email your Passport and driver's license - not secure. Their "chat" function does not work either. It took over 4 business days for them to respond to my emails about the situation. It is impossible to speak with anybody over the phone - you are on-hold for a long time and then it asks you to leave message and they never call you back. And they will not give a full refund despite the problems with their own systems! Very bad service and seems like a scam. Do not trust iPostal1 with your mail or private information.

Hello,

I hope you're staying safe and doing well!

I wanted to send along a note letting you know how wonderful my experience has been working with Alistair Smith. Alistair has been my point of contact at iPostal1, and has been incredibly patient, knowledgeable, resourceful and just an overall pleasure to work with. He has answered my many questions thoughtfully, taking time to explain everything and answer any follow-up questions (which I often have!). He has also connected with others at iPostal1 if he needed to confirm information, always making sure he was giving me the correct answer.

I just wanted to let you know (although I'm sure you don't need reminding!) what a wonderful team member you have there.

Thank you, and stay safe!

Jill

I bought the service online. Upon sign up, I was duped into paying for a notary. $25. I go this month to finally set up my business account and I get a call 7 days later saying iPostal1 can't verify the address. So, I have a mailbox/physical address I've paid for and it's not coming up for the bank? I canceled my service with ipostal and wrote a bad review on trustpilot. They said somehow I really didn't exist. I'm a fake person. Demanded to get my information. All that does is tick me off to the point of coming for you. I don't have to prove anything. Ipostal was supposed to provide a service. For a month they didn't. They took my money and it took the bank to tell me they had scammed me. Be mad at yourselves. All over youtube people are talking about this service yet I go through the process and nada. I'm out $35!

Request to forward low priority mail at low priority rate was ignored and sent via high priority service. What's the point of being given a forwarding option when it's ignored. To make matters worse, the proprietor processing the mail to be forwarded strongly asserted the content of the envelope required a higher level of delivery service as he was certain the content was a credit card. Wow! Nice way to make one feel the content of their federal postal mail is secure. Ipostal1 licenses their services brand to rogue licensees. After explaining my above described experience to a outsources call center, I never received a call back. Take this write-up as you will. In fairness, NOT all service locations are the same. I have great service in Boca Raton, FL.

I love my mail location! Postal 1 has been great also, very attentive, responding to all my questions quickly and clearly but my mail location is soooo friendly and welcoming! IPostal1 have coffee and couches and the people are nice and seem to enjoy working there. I'm referring to my 4231 Balboa Ave #1178 San Diego, CA 92117 mail location. I also have a mailbox at Staples on Kearny Mesa Rd that meets that meets my expectations but they made the process of adding another person to my account unnecessarily difficult by insisting that I come in in person to provide a form that I only have online. I was not able to access the form while I was there so they told me to just email it to them which is what I strongly requested to do from the get go but apart from that one experience Staples has been fine it's just that having the two mailboxes in the same neighborhood one being stationed at Staples and one at an independent postal annex has highlighted the difference in approach of big corporations vs small business. I realize that neither reflects ipostal1 but in a way it does because Staples literally said that nobody thinks about ipostal1 that much. In their defense the employees look young and inexperienced and focused on doing the right thing.

I signed up on a promotion and I in put the incorrect email in error and I was not able to verify my infor, this was during Covid and there were not physical people available to help. However I was able to leave a voice message and a few days later the told me that iPostal1 had fixed my incorrect email I had provided. But I never received the promotional discount and everything as complaint about the customer service was not able or willing to help, because she just when online and said that she didn't see it, and unfortunately I didn't take a snapshot of the promo because I didn't had no clue that I would've needed it.
So that's my take on this