Joann Fabrics

I ordered two items from Joann.com during a sale. A bag of glass pellets and a larger bag of plastic pellets. I was sent the smaller one of my items crammed into a small box with a order summary stating that it contained both items. There is no way the larger bag could even fit in this box.

I waited 3 days as their website tells you to. In fact, I gave it over a week. Missing my deadline for finishing the item I needed the pellets for. I started searching the site for help info and to attempt to track my order. The site tells me there is no order attached to my account, and the order number is wrong.

I called customer service today and Joann Fabrics said my order number is incorrect as well. It's the number on my order summary that came with one of the items.

Their solution? After over an hour on the phone, I was "promised" a refund and asked to give my debt card numbers again to pay a portion of the price of the item I ALREADY PAID FOR so they could ship it to me with in 6-14 days! They were soooo generous to offer free shipping, but clearly not rush shipping.

Now I wait for emails and confirmations and see if my item shows up this month.

I am never ever ever shopping on their website ever again.

As a side note: The two people I spoke to were very courteous and friendly, but the hold music is 10X louder than their voices, and when you're speaking to them all you can hear is the roar of other people on the phone in the background. It's VERY hard to hear and understand them. Just a very frustrating and unpleasant experience.

To Joann's Customer service,

I do hope that this matter will be resolved quickly. Over the last week, I have spent over three hours on the phone with representatives from your company. Yesterday, I talked with a representative in Ohio named Alana. I had ordered 4 frames from your store on November 21. These frames were for a set of marched antique prints. I received two frames with the assurance that the other two would arrive soon. Thinking everything would be okay, my husband and I matted, framed, and hung two of the prints.

We waited patiently for the next two frames to arrive. Finally last Wednesday, December 5, I e-mailed my concerns and also called one of your representatives who assured me that I would hear from someone in your company within 72 hours. Well, no communication ever came. On Friday, December 7, I went on to my Pay Pal account to check my transactions, and lo and behold, I saw that I had a refund from your store of $23.96.

Remember, I NEVER HAD ANY WORD FROM YOUR COMPANY; so the only way I knew that the other two frames would not be delivered was through my checking Pay Pal! I immediately sent another e-mail and again called your representative in Ohiowaiting at least 30 minutes to be connected. Finally, I spoke with Alana. She checked and found out that the other two frames were out of stock and would not be delivered. She offered to send a return label so that I could return the two frames. Well, that couldn't be done since we had already thrown away the boxes and did not have boxes to fit the frames.

As I said, these are four matched antique prints to be hung on one wall. I absolutely need four matching frames. After much consultation with her supervisors, Alana said that your company would refund the other $23.96 and that I could keep or donate the frames. I have already taken steps to donate these frames to Goodwill, and I have ordered 4 new frames from another vendor. (By the way, I spent a considerable amount of time calling other Joann's stores to see if anyone had the frames. The store in Sarasota had one. The store in Fort Meyers stock list said that Joann Fabrics had 3no, when I checked, they had none. The other store in Fort Meyers listed 8 in stockno, when I checked, they had none! We would have driven two hours if we could have located these frames since two of the prints have already been matted, framed, and hungno small task!) It would seem that, in your stores, the left hand does not know what the right hand is doing!

I checked my Pay Pal account this morning and there was no refund; so I am writing this e-mail. This will be the last action I take before I send this e-mail to Pay Pal to resolve this matter! I shall also post this e-mail or a facsimile thereof on every review site I can find for Joann's stores.

I have been a faithful customer of Joann's for many years. In the hours I have spent this week waiting for customer service representative, I have listened over and again to the recording that reports how important customer relations are. I have not, in this case, unfortunately, found this to be true.

I would like this matter to be resolved and the refund given. I despair of anyone from your company contacting me since, for some reason, even though you promise a response, none is forthcoming.

Sincerely,
Sheila C. Henry

Today I walked out without buying what I had brought to the counter to purchase. First time ever! It was President's Day and none of the sweet, helpful sales people were working... at least none that I encountered. Once again, the coupon scam was in place. With two 50% off coupons and the "20% off of all purchases" in hand I carefully picked out the items I had come to buy. When I got to the counter, I was told that the 20% off "your total purchase" did not apply to my purchases because I had used the 50% off coupons. This restriction has never (to my knowledge) applied on these percentage off days. And I have shopped at JoAnn's frequently... and I mean frequently! Ok.
So there was a change of policy without notice. It was in very tiny print on the coupon. This reversal of policy has happened on other situations where coupons were involved. That's how you get charged without realizing that you haven't gotten the discounts you were expecting. You get used to one "policy" and never think to review the total bill (which is higher than expected). When I questioned my bill, the woman at the register said "honey, just slide the card" and pointed to the card reader. She kept repeating in an impatient way "just slide the card" and pointing. Mouth open I turned away and said "just keep it." In her acid, patronizing voice she replied "now you have a nice day." Another word of warning... expect to be cheated and question every single purchase if you use coupons. I, for one, will not shop in our Tucson store unless I can be helped and check out with the honest and respectful employees who have made it a pleasant experience. I see negative reviews of the website, but the store can be just as problematic.

If you're in the neighborhood of a Joann's store and decide to stop in, don't count on paying cash for a discounted item you've seen advertised as a "Pick-Up in Store." You still have to pay electronically and order it online, even if you've already gathered your chosen merchandise and are standing in the store showing the items to the cashier that they're on sale. She won't be able to accommodate you and allow you to pay cash, because "that's online." Same company? Yes, but the sale price won't ring up for you, because that's online. Same store that you would be picking up from? Yes, but... well, you know... that's online. Got it? You have to pay electronically online to get the discount. So I stood in the store and ordered the things that I had already gathered and had put on the counter, and I paid electronically. All set, right? No. Now I have to wait for my order to be "processed." So, hadn't I already processed the order for them? Should I hang it all back on the pegs and have THEM RE-gather it? No, Joann Fabrics were good with me doing that work for them, but now I just have to cool my heels "for about an hour [I'm sorry]" while my order is processed. Order number? Doesn't matter. Confirmation of payment? Nope! That doesn't mean a thing either. Just wait an hour or so, and you'll get an email that "your order is ready to be picked up" while you stand there and look at the items that you gathered, paid for and the cashier bagged up for you. They'll be on the shelf behind her while you wait for the signal that you can now take your purchase home with you. This is the most idiotic way to run a business. Never will I set foot in another Joann's store, and I have deleted their app from my phone. This wasn't my first frustrating experience with Joann's, but it was the worst, so I'm done with them for good.

Online ordering is TERRIBLE and I hope to save someone else the frustration I've dealt with this week.
Wednesday, I ordered 5 bottles of Unicorn Spit stain. I needed it to finish some projects I have for my upcycle furniture business.
I paid $17.95 for expedited shipping, "3-4 business days."
The total bill for 20 oz of stain was $71.32. Pricey, but it's really great stuff, and I needed it.
The site informed me that it was "shipped" on Wednesday. I signed up for alerts on its arrival.
By Thursday, I called FED EX, Joann Fabrics still did not have possession of the pkg.
FRIDAY, still nothing. I called Jo Ann Fabrics customer service and dealt with a terribly rude, completely dismissive man, who assured me FED EX had my pkg (not true, I called FED EX RIGHT BEFORE I CALLED JAF).
I asked to speak to a mgr, and was told that wasnt possible. Seriously?
I called FIVE MORE TIMES that day, and by the 4th call, they did admit FED EX did not have the pkg yet (duh), but did ZERO to make sure it went out. In fact, I was told that it was scheduled for delivery on Monday the 24th, and if it didn't come by TUESDAY (WHAT?) to call back. That's unacceptable. I PAID FOR IT TO BE HERE, IT NEEDED TO BE HERE.
Still nothing.
Now, I've dealt with FED EX many times, no issue with their service. I DO KNOW THAT 3-4 business days, means just that. So, if the pkg didn't go out THURSDAY, IT WAS NOT GOING TO BE HERE MONDAY.
It's now Saturday, I called again. FED EX, still doesnt have pkg.
I sat on hold FOR 25 MINUTES while a rep "messaged" a mgr. I WAS NEVER ALLOWED TO SPEAK TO A MGR AFTER MULTIPLE REQUESTS. The manager (that may or may not exist), messaged the rep, and ONLY TO SAY the pkg is scheduled for delivery Monday. THATS IT? ITS NOT EVEN POSSIBLE, FED EX TOLD ME THAT!
I demanded a refund. I was told that will take "3-5 business days." I'm not holding my breath. I asked for a confirmation # for my refund - not possible. She also informed me when the pkg comes on Monday (SERIOUSLY? I guess she's sticking with that story!) to refuse it!
I'm thinking there's going to be some ocean front property in Arizona along with the refund.
HORRIBLE RIP OFF!
It deserves a big fat ZERO RATING!

My name in Bret and I am from Berea Ohio. I was today the August 15th 2020 at Joann's fabrics at Middleburg heihgts Ohio. I ask employee at the cutting table if she can help me or point me to where I can find the cushion which go on the hand wrist and hold pins. She said she is busy and I have to wait. She was cutting about 8 different fabrics for customer which took almost 25 minutes. But I waited patiently. I ask her if she is the only one in the store and she replied no but Joann Fabrics all busy. So I waited. When she was done she come over and I ask her if she can show me where to find my item. She told me next isle and walked away to help other customer not giving me chance to ask her again. Well I went to the second isle but could not find it. So I ask her again and she said I must be out and I am busy with another customer. I felt she was not done with me. But I guess she was done with me. But she also tell her co-worker next to her to tell me. The co-worker was the same. She just said next isle. I said I don't see it. She said well I can't help you. Maybe they need look in the back and restock the item. But no. Very unprofessional. Maybe because I am a man and I don't belong in that store? I don't know. But I will never ever shop in Joann's fabrics stores again and will advise everyone to do the same. I tell you this was not the first experience I have with this company. I was there 4 or 5 times over past year. And Everytime is the same. No help at all. They give you feeling like they are doing you favor to shop there.

I will never order fabric online from JoAnns Fabric again. I ordered 5 yards of one fabric. I expected one continuous piece but Joann Fabrics shipped the material in two cuts of 2 yards and 3 yards. I also ordered 4 yards of another fabric and received two cuts of 2 yards each. I attempted to return the material at a local store but they informed me I wouldnt get credit for the shipping charges. I decided to ship the fabric back with the hopes of receiving credit for shipping. After communicating with JoAnns that I didnt make the error, they issued me a one-time credit for shipping.

After reading several complaints regarding JoAnns handling of customers in stores, I realized I have had some of the same negative experiences i. E. poor customer service, not enough staff to manage the stores and long lines at the checkout.

The executives at JoAnns Fabric understand that crafters seeking supplies have limited resources. Therefore, providing quality service in stores and online isnt important to them. It would greatly enhance their business if they could improve their policies on providing good customer service, institute better operating procedures, provide more training to their employees in stores and in their warehouses where fabric is cut and shipped, and finally, the inspection of orders before they are shipped.

I shop at JoAnn quite a bit during the months of August through November and almost always have a very good experience in the store. Last week Thursday I ordered 20 yards of fabric online. It was my first time ordering from JoAnn online. However I do shop and purchase items online very regularly. By Sunday evening, I still hadn't received an order confirmation notification and I was starting to get worried. I checked my credit card and there was a pending charge for the order, so I called customer service and found out that Joann Fabrics are closed on Saturday and Sunday. Not too smart considering most internet business have some type of customer service that is available even on the weekends. I went online and thought I might be able to get a live chat person but no such luck. I filled out a "contact us" form on the website but didn't hear anything by midday on Monday. So I called on Monday (today) afternoon. I waited on hold for 20 minutes. The customer service rep had a bit of trouble finding my order because apparently I had entered my email address on the order incorrectly and had *******@gmail.coma instead *******@gmail. Com. It would have been common sense for most people to figure out how to correct that error, but ok, my fault. I asked if she could correct the mistake in their system so that I could receive updates, shipment notifications, etc. on the order and she said the email address we have for you in our system is not wrong. Apparently there is a different system for orders and for customer information and I wasn't understanding why she kept saying the email address in the system was right but the email address couldn't be corrected on the order. She impatiently explained that there were two separate systems and that once an order is placed, they can't change the customer information on the order. Another odd thing based on my experiences with other online retailers. Anyway, she said that the order probably wouldn't ship for another two business days. Four days seems like a long time to fulfill and order but hey they basically have no competition when it comes to fabric stores that have both an online presence and a brick and mortar presence in the marketplace so I guess they can take their sweet time to fulfill orders. She also said that the shipping would take 5 to 10 business days to arrive. UGH! She said that I could call back in a couple of days to get a tracking number. Great, another 25 minute phone call on Wednesday. She was not very friendly and seemed annoyed and exasperated. It was not at all the kind of service I was expecting given the positive experiences I have had in the store. It seems like their system for fulfilling orders is out-of-date and painstakingly slow on the fulfillment end. Their customer service reps seem like they have a very high volume of calls and maybe they could stand to either hire more CSR's or take calls on the weekends so that they aren't overwhelmed on Mondays. These are all signs of a company that is struggling financially and I sincerely hope that is not the case.

I ordered some material and other things on Aug. 31st. On Sep. 12th my order was still in processing so I called customer service to find out why nothing had been shipped yet. I was told one of the items in my order had been cancelled but instead of cancelling just the one item, the whole order was cancelled and I was not notified about the cancellation. She said it was a computer mistake and I would have to reorder the other items. I was a little upset because some of the material in that order was needed to finish a project for a client by Sep. 17th. I told her I really needed that ordered by Friday the 16th so I could finish the project by that Saturday. Some other things in that order were not available anymore including that material so I had to make a quick decision about another material and hope that it would be right/good for the project. She told me Joann Fabrics would expedite the order and I would get it by Friday (at first she said Wednesday but I knew that would not happen but by Friday could have been done). Then on Wed.the 14th I was hoping to see that it had been shipped but no, still in processing. I called again and was told I would get it on Friday by FedEx.
I knew on Friday morning I was not going to get this material in time because it still had not shipped so I had to drive an hour and a half one way get the material at another craft store then drive back home another hour and a half so I could finish the project ON TIME for my client.The order was finally shipped on Friday/Saturday. Well I still have not received my order and it is now Sep. 19th. It looks like I might get it tomorrow, 3 weeks after. I won't order from them again!
If I need to shop or order something online at Joann's Fabric, I will go to Micheal's or some other fabric /craft store instead. I'm very disappointed with Joann.com!

Well I got my order on Tuesday, the 20th, way too late and it was missing one of the things I had ordered, some silver pony beads and a few of the items were priced different on the invoice sheet. I did a little math and it came out they owe me a couple of dollars so I will be calling them about the difference in the total bill and try to get the beads.
Hopefully that will work out well.
Stay tuned!

I ordered 3 yards of a fabric in order to make a skirt. When it arrived, I found a tiny note on the receipt stating that Joann Fabrics only had 2 yards left and so my bill was changed accordingly. How enraging! Why wouldn't they so much as send me an email to ask if I still wanted it? At least then my response would have been temporary disappointment, rather than feeling taken advantage of by a company who fails to understand the needs of their clients. I cannot make the skirt I intended and now they will most likely charge me to go through the hassle (not to mention additional cost of shipping materials) to return the fabric, that they could have sold to someone else under honest conditions and had a happy customer. Instead I was charged for something I did not ask for, did not consent to be charged for, and they didn't bother to tell me or ask if I still wanted it.

In addition, a separate part of my order has now been lost and delayed in shipping THREE separate times. It was supposed to arrive Thursday, then Saturday, then Monday/today (last day within the expected time frame), and it still isn't in the hands of USPS.

I have emailed them (their Contact Us form does not work) detailing my experience as well as asking for a refund for my shipping charges.

I tried to order yarn online, but the system would not accept my address. I called the help number and a nice person assisted me with placing an order. He verified that everything was in-stock and updated my account information, including deleting an old address and updating to my current address.
Then after a few days I received an order that only a part of the order was instock. Then I received an email saying they'd be delivering it in two parts. Then I received an email saying part 1 of my order was delivered to an old address in another town.
Then I called the help line and Joann Fabrics told me my issue was accelerated to shipping who would email me in 3-5 days. After ending the call and checking online, I realized that the second half of my order was in KS, while I'm in OR, so I called back so they could contact Fedex and correct the address immediately. They told me that they could not do that, that an investigation has been started into my order and could not explain why they would not contact the shipper proactively re part 2. Until I asked where they are located and she said Panama which is why she cannot contact Fedex.
I previously ordered online for store pick-up, and received an alert my order was ready but, it was not ready until I came to the store and the clerk went back to cut the fabric.
Bad service through the online system.

I will be writing several reviews since I've had many experiences online and in person. I'd like to start off with the worst experiences first. I've purchased things from the Cockeysville and Parkville Maryland stores. Cockeysville's customers service was BEYOND POOR! Joann Fabrics way their curbside delivery was set up was POOR! The woman they had bringing packages out was RUDE, DISRESPECTFUL, and UNPROFESSIONAL! I WILL NEVER BUY PRODUCTS FROM THERE AGAIN! Second runner up is Parkville. I ordered oil for my sewing machine. Money was taken from my account but my order to tell me to pick it up was NEVER sent to me. After 3 days, I called the store. An associate asked me for my order number and said she would print the paper out and have someone to pull it. After waiting an additional 2 days I called to cancel the order but she says, "No, you can pick it up today or tomorrow. Whatever works best for you." So I went to pick it up a few minutes later. While picking it up I asked the guy who brought the bags out did they have sewing machine and he answered yes. So I decided to go in to see them. He had already had models at the cash register to choose from. Models I hadn't seen while doing research online (as I am a new sewer). There were 3 Singers (all different models), and 2 Brothers St371HD. I explained want I was doing, what I needed, and my future plans. Initially, I was unaware that the bag guy was the manager of the store until he said he was going to call his associate to help me with my decision as the store was already closed. My best friend was there with me and telling me REPEATEDLY to not choose the Brother and one of the Singers because the ratings were very low online. But NOOOO I went against what he told me and trusted the advice of the well trained LYING ASSOCIATE! Then THEY ALL had the audacity, to read me and guess what I could or couldn't afford! Once I started talking about the thousands of dollars I've sent online at their store and others, the manager then says, "I have a machine in the back for what you're looking for for $1200. By then I'm annoyed so NO. Every instinct screamed to leave and just buy my new machine online... but I didn't listen! My smaller Brother machine's speed is 850, and the one just purchased is 800! No speeds being posted on the box like others should've been a red flag! But the associate RAVED about this machine and how she has one and LOVES IT! LIES! And because of this virus, I'm in able to return it right, so I have TONS of orders that will still be delayed with slow producing machines! The online warehouse is next inline for my fury! They will send piece by piece out for delivery and take from your account while doing so. I expect for the money to go out when I place my order... If the product isn't there and has to be canceled THEN RETURN THE FUNDS! I think that easier to let the customers know what's taking place with their orders since NO ONE is EVER available to answer the phones on the customer hotline or by email! My ONE GREAT INITIAL experience was with the store in Frederick on St. Patrick Street! It was % but they were damn close! I really enjoyed getting my curbside purchased from them! IF and that's a big if atp, I decide to shop at Joann Fabrics in the future, it will ONLY be from the Frederick MD location! But for now I'm extremely discussed with my overall experience with this company. And I'm a postal worker just in case someone from the HORRIBLE stores read this! I'm good in my finances... smh Not sure of why my photos uploaded wrong but every gets the picture.

The following review was censored by Joann employees - I purchased these Boye crochet hooks but replaced them with another brand from Amazon w/ rubber handles, as these hooks are very uncomfortable to use. My order for multiple items was broken up into several packages. This item took SO long to be packed up for shipping that I checked Joann website to see if it was even in stock. IT WAS. Delivery was so messed up by FedEx that Joann ultimately refunded the item price AND the total shipping cost. This was good as one of the hooks was bent just enough to render it unuseable. I had already ordered and received the better quality hooks from Amazon.

This wasn't the only time Joann completely messed up an online order. I tried to purchase white linen but received light brown / tan linen instead. The photo on Joann website clearly shows WHITE, so when I complained, I was fully refunded.

Additionally, Joann remained OPEN for in-store purchase throughout the pandemic lockdown - their EXCUSE was "essential mask making" materials, which is LAME. Joann has placed a higher value on their profits than on your LIFE. Doesn't that just stink?

I use Etsy and Amazon far more often than Joann, as I resent their lack of ethics. Time and time again, Joann has proved to be below the mark for quality & customer satisfaction. In other words: JOANN SUCKS! Don't trust them.

I am only giving them one star because 0 stars is not an option. I ordered fabric online for masks to pick up in store, no communications only an email that you need to wait. On 4/14 an received email to p/u my order, instructions said to call the number provided but no one picks up the phone. Found an employee who said the store was closing early and to come back tomorrow. Came back the next day and again no one answered phone. Stood outside for 15 mins. Gave my order number to an employee who did nothing. Found another employee, told to wait but you don't know how long. Two people behind me received orders so I asked about mine which seems to be a crime according to the employee who warned me not to make her mad by asking because she was busy. So I asked if I just needed to wait out here maybe all day and I might not receive my order. Like the day before. I was told just to wait. I asked to cancel my order; employee told me no but agreed to cancel it when I became upset with my situation. What a circus of disorganization and unprofessionalism. If Joann Fabrics cant handle the orders they have, why take more. Ordered from G Street instead, they called the next day and were very friendly and professional. Sent my order for free. Why would I buy from Joann's when there is a professional option.

18 May Checked local JoAnn store for a box I found on their website. Joann Fabrics had a smaller one that would not fit what I needed to put in it.

19 May Ordered the larger box online, because its dimensions would fit what I need to put in it.

19 May received a email saying my order had been fulfilled, and I could come in and collect it. (Raised a red flag, because the store was out of the size I ordered.)

26 May went to local store to collect it. Could immediately see it was the wrong/smaller box. I rejected it and asked for refund. The clerk said okay, and pressed buttons on the cash register, but did not give me anything. I thought this meant it had been put back onto my credit card.

28 May Credit card showed no sign of a refund, so I sent a message via the JoAnn website requesting the refund. Provided the order number, but they blew it off.

3 Jun Sent a 2nd message via the JoAnn website requesting a refund, but this was also blown off.

9 Jun Went in person to request a refund. A senior clerk was summoned, and she told me I could not get a refund. Before leaving I was curious to see whether their inventory had ever gotten the larger boxes, and I saw they had not. For some reason the senior clerk came after me and said she could try to press more buttons in a back office, and then more buttons at a cash register. I was amazed when, after all my trouble, she insisted on refunding me 11 cents short of what I paid. She continually argued with me, taking the stance that I was an idiot who forgot what size box I wanted and ordered, and too stupid to remember the amount I paid.

Dear Joann Customer Service,
I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic!
How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com. I would very much like my comments to be sent to your corporate office. I'll be sure to post them online as well.

I don't normally go out of my way to write reviews like this. But I'm so frustrated with Joann that I need to vent.

My sister gave me a $30 gift card at the end of July for my birthday. I tried repeatedly to use it online but kept getting an "invalid card" message. I emailed customer service (because I couldn't find a phone number anywhere) and was told (2 days later) "don't add spaces at the end of the number". Well duh. I didn't. I tried several more times..."invalid card". I couldn't even double-check the balance because that online feature was down.

I went to the store where the card was purchased. I had the card and the activation receipt. No, Joann Fabrics couldn't help me. They gave me a customer service number (which incidentally is not toll free).

I called and explained the whole situation. I was told that card could only be used at the store, not online. Well, that would've been nice to know, thanks. Finally, after several times on hold, I was told they would cancel the gift card and issue me an ecard which I could use online. But I had to wait 24 "business hours" (3 days) to get the email. Why?

I emailed Joann and explained the whole situation. No response. And I never received the ecard.

I called again this morning. I spoke to someone else who said "oh, we can't convert the gift card to an ecard and your gift card shows a zero balance". OMFG. After further research, it was determined they did send the ecard but to the wrong email address. I was told they'd resend it but now I'll have to wait another 24 "business hours".

So I'm now 2 weeks into this ridiculousness with nothing to show for it. I had planned on spending a lot more than the $30 gift card, but forget it now. Plus I've missed out on 2 weeks worth of sales that I could've taken advantage of if I could've used my freaking gift card when I originally planned to.

I have never had so much difficulty trying to spend money somewhere. I will never shop here again.

I am done with Joann Fabrics. Reason: Joann has excellent sales if you order your items by internet, but the problem I have always had and overlooked is the fact Joann Fabrics charge me tax. The items are coming from several states away so as most people know no internet tax is a plus. What put me over the edge was yesterday 8/27/15 when I pulled up Joann.com they had the die cutters on sale at 40% off nice savings and they had a coupon for 20% off your entire purchase on regular and or sale items and only $4.99 shipping. Really nice right. Wrong. I call customer service to ask why I was only seeing $2.52 off my entire purchase. The customer service agent was only too eager to let me know that I needed to go to the exclusions page and read the list which by the way covers a lot of exclusions. I then also asked him why was I getting charged Internet tax and he said they charge me tax on the postal address they are shipping to. Does that make any sense? Not to me. They were shipping from warehouse many states away. The answer didn't satisfy me and since this isn't the first time I have received answers from Joann's that made absolutely no sense I am just done with the whole problem. As a business owner myself my business is based on honesty, integrity and happy customers. I don't seem to see that with Joann's.

During this virus time, I decided to order some fabric to pick up, first order. I ordered 7 days ahead of when I was to be in town so could pick it up (45 min drive). I got there and no fabric anywhere, I asked the gal who cuts it, I called ahead to see the process and when I got to the register I asked them also, nope no order for me, mine was given to someone else who ordered the same thing and none in stock. This is on a Thursday. SAT I get an email to pick it up so I was thinking - REALLY? I ask my husband to stop on TUE because email says I have 3 days to pick it up. Tue I call and speak with the mgr. He won't even take my order# to go see if it is really there. He asks when I ordered and tells me too late 10 days and it is cancelled. Why? When I get an email that says it is ready? I have 3 days to pick it up so I don't get it! He tells me you have 10 days from date of order and it's over 10 days so it gets cancelled. I look at my email and one says pick up Tue May 5th and next says it is cancelled on May 6th - so if I was coming on May 5th why wasn't it there? Also, mgr tells me he has to go so he can answer another call ma'am! What? I'm not a customer with questions? So... NO so sorry, we could cut it and get it ready for your husband to pick up or I could call the Elk River Store and see if Joann Fabrics have it, this would be closer for you to come to pick it up. NOTHING. So guess ordering does not make any sense then, if the mgr of the store tells me I can come to the store and pick it out myself! Where is the customer service. I did give them grace the first time because I understand they are probably understaffed and busy at this time, not a very good system with orders being given to all stores but the 2nd time trying to pick it up and getting put off is where I think it was time for customer service. Really not very happy. I have spent LOTS of money at this store.

I work for Joann Fabrics mainly on the cutting counter and then as a cashier at times. I am not surprised by the negative reviews. To understand why it's so bad is mainly we are very, extremely short staffed most of the time. Register 1 looks like customer service which confuses some customers. There is no dedicated customer service. Any cashier can do a return. So there is no customer service, only a register that looks like one. Register 1 is also responsible for answering the phones. It seems the phones ring the most when the line is the longest. Joann Fabrics expect you to ring up customers while also being on the phone. When you are on the phone, the customers are more likely to ask you a question because I have to move slightly over to be on the phone and it looks like someone is standing at the customer service box more so. Why do they think I can check people out, talk on the phone and answer customer service questions at the same time? I have three people talking to me at once. This is normal. Joann needs to stop being so cheap and get customer service. I can't hear what the person on the phone is saying if you are trying to talk to me. Why do people try to talk to me when on the phone? At the cutting counter, if we don't clean up after each customer it would be very unmanageable to cut, we would have no room to cut because the mess would get so big, so the reviews complaining that they are cleaning instead of helping them, the manager gets really on your case if you don't clean between customers too. Buy online and pick up from stores, and ship from stores: I think this is a very bad idea. Warehouses are better at doing this faster. The store is doing the work. We are already too short staffed for stocking, cashiering and cutting. We barely have the personnel to be your personal shopper and wander a huge store and find your items and put them in bags for when you pick them up. The store is very messy, and there isn't the staff to clean it up and fix it up. If we close we spend an hour and a half cleaning up, may 6 or so people doing the cleaning, but it's still needs probably another 3 hours of clean up. Things are poorly marked so you don't know the price. Which causes a bigger mess because when they finally find out the price they don't want it. I see tons of stuff out of place and it's so annoying. There have been times that I wasn't even scheduled to be a cashier, the line was super long, and I am the only one cashiering it feels like. Maybe one other person. Makes no sense since I wasn't even supposed to be cashiering to begin with. I could go on and on about so many things. They want cashiers to do returns when the line isn't long. Or they send cashiers to do projects around the store. When the line gets long, they come back to help cashier. Problem is, is the store is really big, the line forms from only 2 people to 10 people very quickly. It takes time for them to come back to help cashier. I am constantly stopped by customers to ask for help. I would be already doing a task or looking for something for another customer and two more customers will ask for help when I am already helping someone else. I feel like it's rude to say I'm already doing something for someone else, most of the time I just stop what I am doing and help them, but that may be also rude to the other people who are waiting. It's really crazy how frequently I get stopped for help. I can't walk an inch in there without someone asking for some advice. They really need more people in the store to help out. Joann is a store that you could save a ton of money in if you knew how to work the system. As an employee I know how to work it. Basically if you have ten regular priced items you can use 10 coupons in the same transaction. Only one coupon per item though. You can get coupons through the app, mailer, text and email. People complain that everything is one sale though, so you can't use your coupon. It's usually just the seasonal decorations and the floral department that is always on sale. The fine art, notions, and clay are rarely on sale. The fabric and other products rotate on and off. Only one total transaction coupon per transaction, for example only a 20% off total purchase coupon, it won't pair with a $15 off $75 coupon. They have 60% or 70% off coupons sometimes too. Those are even better to wait for. It seems Friday nights are our slowest nights oddly, so if you have trouble with lines maybe try then. Joann also gives the cashiers too much power. I can price adjust anything, by a lot without a manager override. I worked at another store, and there the cashiers just cashiered. They weren't expected to go do projects all over the store and do returns. That department would come and get their returns and put them away. I feel like if there was a staff responsible for each section of that store only, maybe the store would be cleaner, and the cashiers could cashier. Maybe that is a fantasy because we can be so short staffed. They hired enough people, but don't give them the hours. Then their pay is lower than a lot of other retailers on top off that. The managers can kind of sort of be very rude and disrespectful at times. We also have a radio in our ears and hear everything that is going on in the store. All the conversations from all employees to each other. So on top of talking to three customers at once I have to listen to that chatter. I feel like the management doesn't pay attention to important things too. One register malfunctions where it makes a beeping noise like it scanned, but it didn't scan. That means I have to constantly watch the screen to make sure it really rung up. But this is register 1 that does this. I have to tilt my head at a weird angle to watch the screen, I have to answer the phone, and ring people up, listen to the radio, and answer question to people who think it's customer service. If the line is really long, I could feel pressure to ring faster and not pay attention, especially if it's a large transaction. Management knows register 1 does this, but to them it's not worth their time and attention. Weird. They are probably losing a lot of money this way. Massive shrinkage. The management is rude and puts pressure on us to do a bunch of things and fast, but if they did their job we wouldn't have so much work to do. Label items so people know how much it costs. Label it correctly so we don't have to price adjust it and take so much time to find out the real price. But, NO. They just spend their time being rude and obnoxious to their employees instead. Their low pay shows how they think so lowly of their employees. The app does have a new feature where you can scan products and find out the price. It gives the online only price a lot of the times though.

I purchased an absolutely beautiful wreath online. It was shipped just hours after I ordered it and arrived a few days later. Gorgeous. I showed it to my mom and she looked online as well as she was looking for one for over her fireplace. She found a few, all were said to be available in the store, so we went to look to see them in person. Aside from a Christmas wreath or 2, there were no wreaths to be found. We did find some Bloom Room stems which were advertised as buy 1 get 3 free. She had been looking for these to put in vases so we spent a good amount of time going through them and finding the perfect ones. When we went to check out there were 2 customers who entered the line just before us. The phone started ringing so the cashier picked up the phone. When she was done it started to ring again, and rather than calling over the next customer she answered the phone again. So we all just stood there looking at each other. She finally put the second call on hold and helped the women in front of us. When she was done with them she picked up the call on hold and told the person on the other end "I'm sorry I checked and we don't have any". Clearly lying to the customer, which is not something you want to see. THEN she called us over, rang up our stuff and it was almost $50. We told her what the sign said to which she replied that all of them had to be the same. It said that nowhere on the advertised signs, which would have been helpful to know. She really had no interest in our situation so we just left everything on the counter and left. We would have been fine with this requirement had we been informed of it. Frustrating to spend so much time shopping for something only to get this screw you attitude. I work in customer service and would never treat customers, in person or on the phone, in such a poor manner. But based on reviews, this seems to be the norm for this store. Part of this is the fault of management, if you allow it, it will continue. But there's some responsibility on the workers here as well. We have other options and will use them instead. And as good as my online experience was, I won't order from them again. For the record, we were at the Centereach, NY store. (Not that anyone from this company cares)