JourneyEd

When it came to buying a course on software I was quite amazed at the different brands that was offered on this website.

I found the perfect software at an affordable price at this website which I purchased and downloaded. The process required me to submit my academic proof after which the download was available with no problems.

I was quite stunned that I was able to save over $400 on CorelDRAW Graphics Suite X6. The only thing I was required to provide was the academic proof that was requested by this website.

I always like to look around on different websites when I wish to purchase something online. This website provided me with an amazing price for the material that I required for my academic studies..

Whenever I purchased something from most websites I found the after sales service to be poor. This was not the case with journeyed as JourneyEd provided me with good after the sale support. The delivery of the product I purchased was prompt which was the website keeping up with its word.

This website made it very easy to find the right type of training tool I wanted to learn Adobe photoshop. I particularly liked the various categories for the products which made it much easier for me to choose what I needed. The shipping was prompt which was the icing on top of the cake.

The best part about this website was that JourneyEd have given equal importance to everything that a student would require. Right from study material to download to accessories that might be useful to them, everything was available in one place. I was surprised with the discounts on offer for students as well.

Whenever I purchased something from any website I found the after sales service to be poor. This was not the case with journeyed as JourneyEd provided me with good after sales support. The delivery of the product I purchased was prompt which was the website keeping up with its word.

This has been a terrible process. I placed my order online at 1:30 on Friday. I specifically paid $50 more to have the Electronic Delivery version such that I assumed I would have received the order in a timely fashion and could immediately begin using it for my work on Friday. Upon submitting my purchase, I received no confirmation email that the purchase had been made. I then immediately submitted my academic eligibility, and again received no email confirming this submission. Once the page had changed to where I submitted my academic eligibility, I was unable to return to get my confirmation number. Thus, concerned that I had received no communication from your company, I attempted to submit a online inquiry, but was not even able to provide an order number. I also have not received any response to my email inquiry. The cost of the program, however, was promptly deducted from my checking account on Friday, and only in this way did I know that my order had been processed. I understand that my academic eligibility needed to be processed before receiving the order; however, this was processed on Friday with a notice that my "order will be processed shortly", yet now it is Sunday and I have lost an entire 2 days in which I cannot use a product I paid for on Friday. Knowing this, I would have purchased the software elsewhere and/or not paid a substantial amount extra for Electronic Delivery and waited to receive the hard copy, as it appears the processing time would have been equal. I understand working hours for the company are during weekdays only, but in this day and age, it is unacceptable that my process could not have been completed between 1:30 - 5:00pm on a Friday, nor that the company - an online company - does not have any form of costumer service during off hours. I also find it unacceptable that I have paid for a product that I have not received two days later. The process was so poor, that I even suspected that it may have been fraud or a fake website and have been monitoring my account since. When I reported this to the company their only response was to copy and paste from their FAQs: "I apologize that you have had a poor experience. It is however stated on our website that it may take 1-3 business days for your download to be sent. http://www.journeyed.com/page/faqs#ship_dl"

I have become a regular to this website after my initial purchase of a software. This website offered me excellent before and after sales support.