Joyfolie

I placed two different orders with Joyfolie and both were disappointing. Their return / exchange policy is awful, which might be ok if their sizing had any basis in reality. It does not. First, I ordered two sweaters for myself. I ordered my usual size small for the Ruby Top in Mauve. The sleeves were outrageously huge (and do not look that way on the petite model). The company asked me to submit a review and when I did, customer services said Joyfolie wouldn't publish it because they wanted to "make it right" - they suggested I go to an XS. I don't need an XS, I needed the sleeves to be about 4 sizes smaller. They only offered me an exchange and they still refuse to publish my review. If you go on the website, you'll see there isn't a single review for that sweater. Likely because they likely tucked or hemmed the sleeves back to make it look different. Second, I ordered 2 dresses for my little ones. I sized down because they are petite for their age. After receiving the dresses, I contacted customer service because the dresses were outrageously huge. My kids would have needed to size down 2 and 3 sizes (from girl sizes to toddler to make them fit). I indicated that the dresses wouldn't fit girls 3-4 years older. The solution given was for me to pay expedited shipping for smaller sizes, then pay to ship the larger dresses back on my own dime, and to send them photos with a tape measure to "prove" the dresses are cut too large. I asked for the matter to be escalated to management. I have heard nothing back as of yet. Their stuff looks cute, but be careful. I will not be purchasing from this company ever again.

Ordered two dresses for my recent ten year anniversary celebration. One dress for my child, one matching adult size for me. Dresses came quickly in the mail, Joyfolie were the right size, they fit great, and their quality was very good. I was glad I made the purchase.

I loved my first sample box I got from them- everything was esquiset and well made, beautiful fabric. So a few months later decided to try another box hoping for more dresses and received 1 shirt that was waaay to big (3 sizes to big)a skimpy shirt that has to have something worn under it (cute) but impractical - who knows maybe it was a cover up for a bathing suit ( too hard to tell). A dress made of the cheapest of the cheap material, pajamas which was literally the only thing in their that looked decent but where in the world is my daughter going to wear that too but home. And then the most disappointing which is what made me write this review is the last minute dress Joyfolie literally crumbled up into a ball and threw into the box (all other items were folded neatly and wrapped in plastic)- ok no big deal right, so it wasn't packaged and just waded up, I can live with that and make it work, no biggie. It states that clothes can be previously worn blah blah blah or have small imperfections. Small? Can we say understatement of the year. At first I noticed the elastic in the back was exposed- ok, I can probably patch it up but as I followed the exposure up to the sleeve I saw that This dress was COMPLETELY ripped! The only thing holding it together was the lining of the zipper. The material was in shreds and definitely not fixable. What a waste! Completely misleading that stuff can be slightly used or have imperfections, this dress looked like it literally was taken out of the trash and thrown into the box last minute- So incredibly disappointed. Not to mention the box before one of the other dresses received the zipper would not budge due to the placement of where it was on the seam. I definitely will not be purchasing another sample box! It might as well have said "Hey look what you could have had"

This was my first order from Joyfolie, and I will never order from them again. I ordered multiple earrings on sale (meaning non-returnable), and almost all of them arrived broken and completely useless. Money down the drain.

Ordered a dress for my daughter for family vacation pictures at the beach. The order arrived quickly and the dress was lovely. It was snug in the waist so was not going to work. I checked out the return policy and was shocked at all of the hoops I would have to jump through plus the fact that because I used a discount code I would only be able to get a size exchange or store credit. Well the size of the dress was already the largest size for girls. I reached out through the website's chat and was reminded of their policies. I explained how that wasn't helpful since my daughter wouldn't be able to fit into other products and was told to try a woman's size! That is not a helpful solution. Joyfolie stuck to their not up with the times refund policy and now I am stuck with this pricey purchase. Not worth jumping through hoops and hassles to get store credit that I can't use. I am shocked that an online retailer does not have a better policy for returns. It does not appear that they value customer satisfaction as I am clearly dissatisfied.

I bought this dress for a photo shoot for my daughter. We have bought many Joyfolie dresses but this is my favorite. Love the color and detail. Stunning.

Purchased 3 full priced Girls dresses for a total of $162. Returned all 3 promptly for a cost of $20. Received a $106 store credit, because I used a promo code. So now I have been ripped off for $182 and have nothing but a gift card that I do t want

Shopping and delivery experience was great. Best of all was the quality of product received and my baby looking stunning in her photos.

I paid for 2 day shipping. My item was delivered 5 days later. CS says processing time is not included in shipping times and can be up to 5 days. No one pays for two day shipping thinking they'll get it 7 days later.

This dress is exactly as pictured on the website. The quality is spot on. I cant wait for my 10 year old daughter to wear this.