Jumpline

Jumpline usually blame you or at least make you think you made something wrong. Ok, I can live with that.
If you have net business, be aware.
It has been almost 2 week that the server is not loading properly my website, I can't use server tools, I receive mail from time to time or hours late. Few mail accounts can't receive or send mail.
To make it worst their support is not answering. I send a complain daily but no answer for 2 weeks.
Their bills come right on time, at least some is working isn't it.
Want to change my service but I have no one to tall to.
If your business depend on your website, you will might have a heart attack.

I am impressed with jumpline shared hosting service. The features are the best part because you get Cpanel which is my favorite control panel compared to like exim or plesk which were the only options at my old host. Good web host.

Great hosting! Jumpline even help me solve my website's problems which is far beyond my expectation. The features they offer are nearly endless, and their customer support is simply outstanding. They are top notch.

Compared to other hosts I have worked with, Jumpline are above and beyond the value of other hosts, especially with their customer service. Jumpline has been nothing but superb. We've recommended them to some of our associates and they have ended up using them as well.

I would like to drop a few lines about my current web hosting provider - Jumpline. I am quite satisfied with the service: I had no downtimes, very few reasons to contact support, and the site was always working fastly. I've never had the renewal problems people below have, my accounts were closed once and I was never asked for renewal.

Very strong side of hosting - tech support. The live-support was most of the time very satisfying, I had only once a bigger issue with transferring a domain from a german registrar to Jumpline what appeared to be a language problem, but still everything works fine with them.

Was a client for over 20 years with no problems til this year. Attempts to fix email problems were unsuccessful. Impossible to speak with anyone since they've shut down phone support b/c of COVID-19 which makes no sense. Online chat is given to techs who can't do anything and refer all to 'admins' who are unresponsive. Finally decided to move to another company and found that they've been charging me more than the going rate for years and - more important - Jumpline have failed to make the necessary changes to allow the transfer telling me it would take 4 hours, then 2 days and most recently a week and still nothing has been done. Very disappointed and frustrated

For several years Jumpline was a good web host in all respects. Minimal downtime, quick page loads, and their tech support replied promptly and helpfully. The first two still apply, but if you need tech help now you'd better have a good supply of blood pressure pills.

In March 2020 Jumpline migrated my site to another server. That led to problems with accessing the site via FTP. I ensured that I had a compatible FTP client and the correct settings, password etc, and asked Jumpline for help. The trouble is that the tech staff Jumpline employ these days have limited English (they are based outside the US) and either don't or can't read my emails properly. They came up with the usual stock responses (turn off anti-virus etc.) and were unwilling or unable to deal with the problem, despite my telling them exactly when FTP stopped working and having sent them full FTP status logs. Eventually, after a series of frustrating email exchanges in which I had to employ baby-speak to be understood, one of the tech staff suggested a setting change which got the FTP working. That's all well and good, except I know I tried that before with no success. I suspect that there was a server problem which Jumpline had finally fixed, and they didn't want to admit this.

EDIT ONE YEAR LATER, OCTOBER 2021: In the previous case the one advantage was that Jumpline responded quickly, even if their replies were largely useless. That is no longer the case. Recently I had a minor issue with Jumpline blocking pages from Google, so I contacted them via email. I heard nothing for a week. I sent follow-up emails, but still no response. I tried phoning, but they're using the coronavirus as an excuse not to take phone calls. I then tried online chat. It's supposedly available 9am to 7pm ET, but it's actually offline much of that time. Eventually I connected and wasted an hour with someone who copied and pasted stock responses, which did not answer my questions satisfactorily. If it weren't for the person's bad English I'd have assumed I was communicating with a bot.

Two weeks on, they have finally started answering emails but it's like the Hungarian phrase book sketch from Monty Python. Their responses are little more helpful or to the point than if they'd answered "my hovercraft is full of eels". The battle continues...

Jumpline is my new VPS hosting provider. I moved to it about 1 month ago and would like to share my feelings with them. These guys are very helpful. I had various stuff hosted on other web hosting providers and decided to keep all-in-one place. So Jumpline support team helped me to move everything from other places. At the moment I have never experienced downtime.

I've been with Jumpline for 5 months and they've never let me down: Their prices are extremely competitive, their servers are fast and reliable. When our website reached its limits, technical customer support was extremely helpful by moving the entire site including databases and cron jobs to a new clustered hosting solution. Great service!