Karen Millen

Was upset when I realised that I ordered from karen Millen site when she had no longer had the business. However when I had received my order I was so pleased with my purchase. The dress I ordered was the same fit and quality as before Karen Millen was in business .

This is not Karen millen
Sizes are. ridiculous ,quality is rubbish, what happened to Karen Millen ? that used to be my one shop for everything .
Perfect sizing 😀not anymore just cheap rubbish and sales all the time! (As they want you to believe)I used to love this brand
and was a loyal customer for over 20 years 🧐😔

Purchased a coat from Karen Milan over £200 poor quality didn’t last more then 2 days even primark has better quality

I happen to love the brand and the clothes; however, the sizing is inconsistent and I need to be able to return the items. My challenge is with customer service. First, they don't have a 'live' person one can talk with. Second, they are not customer 'friendly' and have hidden charges and requests. For example, I was charged an extra fee for UPS charge. When informed it appeared that they would help out; however, they continued to ask me for 'proof' (which was provided - invoice plus cashed check). They also continued to ask for proof of sending back merchandise (despite the fact that I had received emails illustrating their receipt). Bottom line, I have never seen a customer service company NOT take care of their existing customers.

Gosh ..this is not karen milllen anymore its Boohoo .its been bought but them..so understand this ..and stay away .. there's no quality ..zero ..

The WORST website to shop from is Karen Millen. The site switches from the US site to the UK site, therefore creating confusion. When I realized i ordered the wrong size, it was too late and I had no option of canceling nor editing my order. I had to wait to receive the wrong size and pay to ship it back. Customer service at it's worst!!!!!!

I order two skirts before Christmas, came very quickly and loved the tweed skirt, the leather skirt lining wasn't sewn well and meant the back of the skirt creased and lifted. I used to buy from Karen Millen in the past and assumed it was a very rare fault so cut the lining to release the back.
Ordered a dress for New years, a bright yellow dress with jewel details. I was sent a filthy dress which had jewels missing from its detailing. The dress very clearly had been worn and had a drink spilt down it and other unpleasant stains. I returned the dress and contacted customer services sending pictures of the stains and complained about quality control.
Re-order the dress, no problem and im refunded with no issue.
Third order, ordered a simple dress in the size I've always ordered. The dress is extremely tight and I cannot fasted the zip. The packaging and tag indicate the correct size. I check the sewn in lable ..... the dress is 3 sizes smaller that what I ordered!! In the same order I had ordered another skirt, poor quality, unfinished seams and cotton bits hanging out all over. Return both items.
I do some research and find out Karen Millen has been bought by Boohoo. The poor quality now makes sense and I won't be ordering again.
Boohoo quality and Premium KM prices.

Shockingly poor quality coat. I previously loved this brand. However, the level of the coat I received is comparable to Primark. The buttons were light and flimsy, the material of the coat was cheap and wrinkly and the chain on the inside for hanging the coat was broken.
Premium price tag ✅
Poor quality ✅