Kayak

Dear KAYAK, your stupidity and inability are frightening. After booking a flight on your website on the 13/08. From TLV to Heraklion to Marseille. I arrived at the airport (3hours in advance), today 3.09, and what do I realize?, that you canceled my flight. Not even a $#*!ing. Email to inform me that my first flight was cancel, not a $#*!ing message or phone call. Of course I had to call, and wait for more than 30 minutes that someone at KAYAK pick up the phone. I asked you for a new flight and you wanted me to pay more than 200 euros You are $#*!ing crazy. The only solution you provide me it s an hotel in the middle of nowhere. Because of you I lost my reservation at Marseille. I m gonna make you pay every expense I had because of you ( taxis, food, hotel). If I don't have the full refund of all my tickets under 14 days and all the expense, I'm sueing you. Of course this message will be on all social media. You can trust me to do it right away.

Recently Japan closed to all non citizen travel. Many were affected. I was one. I had booked through kayak for me and my entire party, Multiple bookings and multiple groups going round trip from the USA to Tokyo and back. When Japan closed I tried to cancel the tickets and was told Kayak doesnt do that I need to contact my agent. I then contacts Japan Airlines. Kayak as well told me to seek the refund through my agent. What Agent? I asked and was told it was from a company in San Francisco. I looked up this company to never find it. I looked at the billing on my credit card it read Japan airlines. So again I went back to Japan Airlines for help as Kayak has no phones or email. They said they had a name which i knew didnt exist as I couldnt find it and a phone number. I called the phone number and got Ovago.Com another travel site. I contacted them and they wanted my account number and booking number. I am still waiting for there reply. WHY doesnt Kayak at lease list on its sales receipts whom you have purchased the tickets from? All i can figure out is someone is making huge kickbacks as I went to kayak bought through them but it was really from a fake company in San Francisco who then auto buys the tickets through a separate web site and so you cant get ahold of the agent and you cant contact the web site because its not your account... NEVER BUY THROUGH KAYAK.COM

I searched for car rental in reno. Kayak's website provided out of date information which caused me to loose 3 days if my car rental and to rebook another car with much higher rate. My trip was ruined as a result. I wasted stressful hours to resolve this mistake.
Amer

We booked a flight through Kayak and it has been a nightmare ever since. First Kayak charged our card 400 extra dollars for no reason! Then when we went to check in to fly home we found out that someone at kayak used our confirmation code and canceled our flight home. Leaving my family (with 2 small children) scrambling to find a way home. We never got an email saying your tickets were canceled, we never got our money back. We had to pay an extra 1000 dollars and 4 hours on the phone to try and fly our family home! I will be looking into this company more and look into legal action against them! DO NOT I REPEAT DO NOT USE KAYAK!

One of the worst website/app I could say to book flights internationally. I had worst experience with the customer care executives. Never book your tickets via Kayak, better go for other options.

I booked flights for my son to Vegas and for my wife & I to Puerto Vallarta. Both trips had canceled flights and we didn't get any kind of refund. This is the first time I had ever booked with Kayak and it will be the last! Buyer BEWARE!

There is not any customer service. I booked my flight and paid but didn't get any confirmation email.
I can not find my trip on their site. That is tiruble.

Definitely not giving the best prices... Quite a couple of time a saw way better deals provided by other services. Ended up booking with them

It works well, will use again

Beware! Kayak are fraudulent and would try to 'steal' your money if you're not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!